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Barchester West Abbey Care Home

Stourton Way, Yeovil, Somerset BA21 3UA
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Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
Barchester West Abbey Care Home, Yeovil
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
Barchester West Abbey Care Home, Yeovil
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
Barchester West Abbey Care Home, Yeovil

West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll...  

Care Provided by Barchester West Abbey Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,591N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • David Sarreira(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (6)

Barchester West Abbey Care Home Reviews (109)

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9.8

Barchester West Abbey Care Home has a Review Score of 9.8 (9.779) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester West Abbey Care Home has 109 reviews.

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Review from Majorie G (Resident / Service User) published on 12 August 2022 Submitted via Postal Card
Overall Experience

Excellent, friendly and cheerful staff to patients and visitors.

Reply from Megan Best, Home services advisor at Barchester West Abbey Care Home

Thank you very much for taking the time to write this lovely review, we really appreciate your feedback. Many thanks. Megan.

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Review from D C (Resident / Service User) published on 22 June 2022 Submitted via Postal Card
Overall Experience

We came to the care home for a week's respite. From the moment we arrived to the moment we left, the care was exceptional. Nothing was too much trouble for any of the staff. They went above and beyond what was required of them. Although we didn't get involved in the activities, we could see there was plenty going on. We would definitely come back.

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Review from J C (Respite Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

My stay was for respite purposes. The care and support I received from the team were excellent. Nothing was too much trouble, with a willingness to please. There were a few shortfalls regarding the accommodation, which took a while to put right. However, this did not spoil my stay. I would certainly return in the future.

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Review from C V (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card
Overall Experience

My mother is a recent resident of the home and whilst she is still not joining in as I would like, she is in her words "very content". For my part, she is clean, tidy, well-fed and in a comfortable environment. The staff without fail are kind and gentle. Her room looks out to the garden which pleases my mum a great deal. The precautions taken against covid are excellent and nothing has been too much trouble.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you very much for your lovely feedback. It is good to hear Mum is "very content" and we will keep working to see if we can get her to join in a bit more!

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Review from K S (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card
Overall Experience

Excellent care and support for my mother since she arrived in the home in December. Great attention to detail, all requests and small concerns addressed immediately and fed back. Good communication from the centre to myself. Friendly staff who all show great care and empathy from the moment you come through the door!

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Many thanks for your wonderful feedback; it is lovely to hear about the excellent care and support that mum and yourselves have received.

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Review from Ali C (Son-in-law of Resident) published on 14 February 2022 Submitted via Website
Overall Experience

I would sadly not recommend West Abbey. The staff do care, they try their best but inadequate training and awareness of the medical needs of my mother-in-law have been below what I would expect of a care home working with patients/clients, with typical needs of dementia patients. They just seem to get something wrong every time we visit. It is rarely a positive experience, whether it be clean hair and hands, (simple stuff), good seating and positioning, recording accurately conversations about medical intervention, or making visiting easy and hassle-free. Disappointing and feeling guilty is how we feel.

Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you Ali for your review we really do appreciate all feedback.

I am sorry to see you feel we do not meet your expectations around the needs of your mother-in-law who is living with dementia, please be assured all our staff at West Abbey Care Home are fully aware of your mother-in-law's...  

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Review from Lisa S (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card
Overall Experience

Very pleased with the overall care, the staff are amazing very welcoming. Mum absolutely loves it there for respite. She says the food is excellent.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you so much for your feedback, and I have shared this with the team who look after mum. So pleased she enjoys the food.

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Review from B A (Resident / Service User) published on 13 September 2021 Submitted via Postal Card
Overall Experience

I find the activities excellent. Staff are so caring and will do their level best to look after your needs. From my home I have been able to bring furniture and books, ornaments also plants from the garden. All in all a wonderful place to stay to end your life.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home
Thank you for your feedback, and I am delighted you have been able to make yourself a comfortable home in our home. I will share your feedback with the activities team and the care team; they will love receiving this.

Many thanks.

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Review from L D (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card
Overall Experience

Mum enjoys her life at West Abbey. She feels safe and well looked after. From the moment you meet the staff at the front desk, you feel welcome. The carers are very hardworking and friendly. The activities team are brilliant. The food is very good and the kitchen team are all very friendly and approachable.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your wonderful feedback, we really appreciate hearing this. I have shared this with the whole team and they are smiling from ear to ear! Glad to hear that mum feels safe and well looked after. thank you again.

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Review from P Y (Brother of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience
Friendly, professional staff who appear to respect the wishes and dignity of residents.

Medical needs are upheld, however, some prompting needed regarding some personal care.

Reply from Caroline Carter, General Manager at Barchester West Abbey Care Home

Thank you for your feedback. We always strive to ensure the highest standards of care. Your feedback will be passed to the team to ensure that we continue to do so.

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Review from Lorraine M (Daughter of Resident) published on 20 May 2021 Submitted via Website
Overall Experience

Sadly my mother passed away peacefully at West Abbey Care Home. I want to thank West Abbey (Barchester) for making the last 3 years of Mum's life the happiest. I am so comforted knowing that Mum was cared for with love, care and compassion all on a professional basis. Thank you to all on the first floor, all office staff, management, cooks, cleaners, laundry, maintenance and so many more. And the floor that Mum was on treated Mum as family, in my eyes, they are not just carers but heroes. Thanks to West Abbey my mum spent the last 3 years of her life full of laughter joy and unconditional care. Thank you all from the bottom of my heart. I will be forever grateful. Thanks all for bringing joy back into my mum's life.

Reply from Caroline Carter, General Manager at Barchester West Abbey Care Home

Dear Lorraine, it was an absolute pleasure to look after mum. Thank you for your kind words and all the support you have given to the home. Reviews like yours mean so much to the team and it makes me so proud to have an amazing team at West Abbey. We have lots of lovely memories of mum and will miss her dearly.

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Review from Stephen N (Son of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience

Very helpful and caring staff. I was kept informed of all things to do with mum. She was very anxious due to first time in a care home. She had got to the point she could no longer manage at home. Mum was only there on temp basis until a permanent place could be found close to home. She has now moved to a permanent place, and was upset to leave West Abbey. She was made so welcome and looked after by the staff. She did not want to leave.

Reply from Caroline Carter, General Manager at Barchester West Abbey Care Home

Thank you for your lovely feedback Stephen and I'm glad you and your mum had such a positive experience; I will pass this onto the team. We strive for excellence and it's warming to hear your mum was so happy that she did not want to leave. We wish your mum all the best in her new home.

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Review from Ann H (Daughter of Resident) published on 29 March 2021 Submitted via Website
Overall Experience
I want to record that since my mother has been in West Abbey, since May 2018, firstly for respite care and then residential care, the service given by all staff has been positive and very caring.
Recently, my mother fell in her room, and needed hospital care, following an operation, and since she returned, the service and care have been exemplary.

In particular, I would praise the receptionists, who have helped me with queries re Skype calls, and now, this week, I have had a bedroom visit, the first time I have been able to touch my mum for over a year, taking in the visits behind glass etc. I cannot fault them at all. Helpful at all times, during these strange COVID restrictions. Well done.

Reply from Caroline Carter, General Manager at Barchester West Abbey Care Home

Thank you for your lovely words Ann. It is a pleasure to care for your mum and I'm so pleased you feel the care has been exemplary which we always strive for.

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Review from J T (Daughter of Resident) published on 17 March 2021 Submitted via Postal Card
Overall Experience
My mum went into West Abbey on 23.12.20 sadly she was only there 5 weeks when she passed away on 1.2.21.

The care she received was excellent and I could not have wished for more. The short time she was there she was happy. I would recommend West Abbey to anyone looking for a care home.

Reply from Helen Colaco, Deputy Manager at Barchester West Abbey Care Home
Your lovely feedback warmed the cockles of our hearts - thank you so much. It was a pleasure to look after mum and we are thankful to you for allowing us to care for her. I am so sorry it was for such a short time.

All the very best and take care.

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Review from Jonathan B (Son of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

My father had been a resident for the past 18 months and throughout that time he was been continually well looked after by all staff. At times he would have been difficult to take care of but we were impressed by the patience and care shown towards him. He was always clean and appeared to be very happy in himself. The pandemic has been challenging and the care home did everything they realistically could have done to facilitate visits and at the same time maintaining safety. Overall we would have no reservation in recommending this care home to any prospective residents.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home
It fills our hearts to have great reviews like yours and we really appreciate you taking the time to give this feedback. it has been shared with the team who are beaming with delight.

Thank you for letting us care for Dad, it was a pleasure and an honour.

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Review from Lynne B (Daughter of Resident) published on 10 December 2020 Submitted via Website
Overall Experience

My mother went to stay at West Abbey in September originally for respite and settled in really well. I was worried about her safety while living alone as she has dementia although she was supported by regular carers, so decided the time had come for her to remain at West Abbey permanently. I cannot fault the care she receives. She looks so much better being looked after 24/7 and I can relax knowing there is always someone available should she need anything. The staff are all very kind, caring and friendly and treat the residents with respect. Yesterday was Mum's 100th birthday and everyone at West Abbey made it very special for her. The chef made her a beautiful cake, she had huge balloons and a great day. I can't thank everyone at West Abbey enough and definitely feel we have found the best place for her to stay.

Reply from Caroline Carter, Manager at Barchester West Abbey Care Home
Thank you so much for the lovely review. It was an honour to share mums special day with her.

Your feedback will be passed to the team.

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Review from M G (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card
Overall Experience

I have always found the staff at West Abbey very helpful and caring with regards to my mother who has been at the home since April 2019. They always have her interests at heart, and the home is run by the very professional and caring manager. I must also praise the admin staff, hairdresser and activities organiser who always give above and beyond, which is especially appreciated during these difficult times. Unsung heroes one and all. The home is always clean and tidy, and modernisations make it very modern and stylish.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home
Thank you for your kind words; I have shared them with the team, and they were moved to hear your feedback.

It is very much appreciated.

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Review from Dawn M (Daughter of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

Mum has been a resident for 4 years. Staff are so caring in the Dementia unit not only to mum but to me, mum's sister and my husband. Nothing is too much of a problem where it's a phone call to speak to mum especially in these times or booking a visit. From the minute you arrive at the door are greeted with a smile, hello, how are you, which is genuine. The manager is amazing, she always has a minute for you. Where it's a concern about mum or a how are you today. The Lyde unit has a great team. A big thank you to them all, especially in these strange times. I know mum is in good hands as Dementia is such a nasty disease for mum and for us all to cope with. Love the new pod for visiting in these winter days. Well thought through. Thanks again.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home
It is lovely to hear how happy you are and how well looked after mum is. I have shared your comments with the team who were over the moon to receive them.

Thank you again and take care.

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Review from Robin L (Husband of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

We used West Abbey for a respite week (my wife has Alzheimer's) for myself and my Son (also a carer for my wife). From my first contact with the home (by phone), I was most impressed with the attitude of the staff I spoke to. Our follow-up 'interview' with the Manager was very thorough and I was again impressed by her friendly and helpful attitude. In view of the current pandemic, we were relieved to be offered a place for a week, subject to a clear Covid test (which fortunately was negative). All my dealings with the Manager and her staff on reception I could not fault. One receptionist even recognised my voice when I made a call - very impressive. It was also impressive that all the staff we came into contact with always greeted us with a hello and a smile, which always gives you that welcoming feeling. On picking my wife up it was obvious that she had had a good experience and I would have no hesitation in having another respite week in the future. Thank you, West Abbey.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home
Thank you for taking the time to give us this wonderful and generous feedback; we really appreciate it.

I am so glad your wife had a good experience with us, and we would be delighted to welcome her back anytime.

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Review from J C (Wife of Resident) published on 5 November 2020 Submitted via Postal Card
Overall Experience

Staff always very helpful and kind to my husband when staying at West Abbey for 'respite weeks'.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (80) & Events (0)

News
  • 23 Jul 2026

    Our residents enjoyed a wonderful day out visiting the Clarks Shoemakers Museum, but this trip was extra special as it was the heartfelt wish of one of our residents through...

  • 23 Jul 2026

    Our residents enjoyed a wonderful time welcoming a beautifully restored World War II Jeep, kindly brought in by the daughter and son-in-law of one of our residents. The visit sparked...

  • 23 Jul 2026

    A fantastic day filled with colour and community spirit! Our team had an amazing time taking part in the Wincanton Colour Run, creating great memories while supporting a brilliant local...

Upcoming Events

There are no upcoming events for Barchester West Abbey Care Home.

Awards / Recognitions (59)

Accreditations

There are no accreditations posted yet for Barchester West Abbey Care Home.

Meet the Team (17)

David Sarreira
David SarreiraJob Title:General ManagerJoined: 2026

Hello, my name is David, and I am the General Manager at West Abbey.

I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.

I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.

For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.

In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.

Gabby Flynn
Gabby FlynnJob Title:Deputy ManagerJoined: 2025

I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.

I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.

Dani Vasiu
Dani VasiuJob Title:Clinical LeadJoined: 2005

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

Dovile Himsworth
Dovile HimsworthJob Title:Home AdminstratorJoined: 2024

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

Holly Williams
Holly WilliamsJob Title:Head of Memory LaneJoined: 2024

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.

In my spare time, I enjoy keeping active and taking part in adventurous activities!

Ritu Shukla
Ritu ShuklaJob Title:Care Practitioner

My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.

Holly Bunting
Holly BuntingJob Title:Care Practitioner

Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.

Louis Buys
Louis BuysJob Title:Head of MaintenanceJoined: 2007

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

Andrew Pippard
Andrew PippardJob Title:Head ChefJoined: 2014

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

Nikki Griffee
Nikki GriffeeJob Title:Activities CoordinatorJoined: 2018

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.

What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

Kiera Ross Weir
Kiera Ross WeirJob Title:Activities Assistant

Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.

Nicola Milnes
Nicola MilnesJob Title:Admin Assistant

Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.

Claudia Nicodin
Claudia NicodinJob Title:Head of HousekeepingJoined: 2026

Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.

In my spare time, I enjoy travelling and spending quality time with my family and friends.

Sergiusz Skorupa
Sergiusz SkorupaJob Title:ChefJoined: 2013

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

Kristen Mason McDonald
Kristen Mason McDonaldJob Title:Care Assistant

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Richard Rockell
Richard RockellJob Title:Care Assistant

Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.

Kathyrn Evans
Kathyrn EvansJob Title:Care Assistant

Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.

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