
Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)

The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)

I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)

Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)

The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)

I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)

West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll...
Care Provided by Barchester West Abbey Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester West Abbey Care Home for full pricing details and T&Cs.
Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- David Sarreira(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (84)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (6)
Barchester West Abbey Care Home Reviews (109)
Barchester West Abbey Care Home has a Review Score of 9.8 (9.779) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 109 reviews.
Excellent, friendly and cheerful staff to patients and visitors.
Thank you very much for taking the time to write this lovely review, we really appreciate your feedback. Many thanks. Megan.
We came to the care home for a week's respite. From the moment we arrived to the moment we left, the care was exceptional. Nothing was too much trouble for any of the staff. They went above and beyond what was required of them. Although we didn't get involved in the activities, we could see there was plenty going on. We would definitely come back.
My stay was for respite purposes. The care and support I received from the team were excellent. Nothing was too much trouble, with a willingness to please. There were a few shortfalls regarding the accommodation, which took a while to put right. However, this did not spoil my stay. I would certainly return in the future.
My mother is a recent resident of the home and whilst she is still not joining in as I would like, she is in her words "very content". For my part, she is clean, tidy, well-fed and in a comfortable environment. The staff without fail are kind and gentle. Her room looks out to the garden which pleases my mum a great deal. The precautions taken against covid are excellent and nothing has been too much trouble.
Thank you very much for your lovely feedback. It is good to hear Mum is "very content" and we will keep working to see if we can get her to join in a bit more!
Excellent care and support for my mother since she arrived in the home in December. Great attention to detail, all requests and small concerns addressed immediately and fed back. Good communication from the centre to myself. Friendly staff who all show great care and empathy from the moment you come through the door!
Many thanks for your wonderful feedback; it is lovely to hear about the excellent care and support that mum and yourselves have received.
I would sadly not recommend West Abbey. The staff do care, they try their best but inadequate training and awareness of the medical needs of my mother-in-law have been below what I would expect of a care home working with patients/clients, with typical needs of dementia patients. They just seem to get something wrong every time we visit. It is rarely a positive experience, whether it be clean hair and hands, (simple stuff), good seating and positioning, recording accurately conversations about medical intervention, or making visiting easy and hassle-free. Disappointing and feeling guilty is how we feel.
Thank you Ali for your review we really do appreciate all feedback.
I am sorry to see you feel we do not meet your expectations around the needs of your mother-in-law who is living with dementia, please be assured all our staff at West Abbey Care Home are fully aware of your mother-in-law's...
Very pleased with the overall care, the staff are amazing very welcoming. Mum absolutely loves it there for respite. She says the food is excellent.
Thank you so much for your feedback, and I have shared this with the team who look after mum. So pleased she enjoys the food.
I find the activities excellent. Staff are so caring and will do their level best to look after your needs. From my home I have been able to bring furniture and books, ornaments also plants from the garden. All in all a wonderful place to stay to end your life.
Many thanks.
Mum enjoys her life at West Abbey. She feels safe and well looked after. From the moment you meet the staff at the front desk, you feel welcome. The carers are very hardworking and friendly. The activities team are brilliant. The food is very good and the kitchen team are all very friendly and approachable.
Thank you for your wonderful feedback, we really appreciate hearing this. I have shared this with the whole team and they are smiling from ear to ear! Glad to hear that mum feels safe and well looked after. thank you again.
Medical needs are upheld, however, some prompting needed regarding some personal care.
Thank you for your feedback. We always strive to ensure the highest standards of care. Your feedback will be passed to the team to ensure that we continue to do so.
Sadly my mother passed away peacefully at West Abbey Care Home. I want to thank West Abbey (Barchester) for making the last 3 years of Mum's life the happiest. I am so comforted knowing that Mum was cared for with love, care and compassion all on a professional basis. Thank you to all on the first floor, all office staff, management, cooks, cleaners, laundry, maintenance and so many more. And the floor that Mum was on treated Mum as family, in my eyes, they are not just carers but heroes. Thanks to West Abbey my mum spent the last 3 years of her life full of laughter joy and unconditional care. Thank you all from the bottom of my heart. I will be forever grateful. Thanks all for bringing joy back into my mum's life.
Dear Lorraine, it was an absolute pleasure to look after mum. Thank you for your kind words and all the support you have given to the home. Reviews like yours mean so much to the team and it makes me so proud to have an amazing team at West Abbey. We have lots of lovely memories of mum and will miss her dearly.
Very helpful and caring staff. I was kept informed of all things to do with mum. She was very anxious due to first time in a care home. She had got to the point she could no longer manage at home. Mum was only there on temp basis until a permanent place could be found close to home. She has now moved to a permanent place, and was upset to leave West Abbey. She was made so welcome and looked after by the staff. She did not want to leave.
Thank you for your lovely feedback Stephen and I'm glad you and your mum had such a positive experience; I will pass this onto the team. We strive for excellence and it's warming to hear your mum was so happy that she did not want to leave. We wish your mum all the best in her new home.
Recently, my mother fell in her room, and needed hospital care, following an operation, and since she returned, the service and care have been exemplary.
In particular, I would praise the receptionists, who have helped me with queries re Skype calls, and now, this week, I have had a bedroom visit, the first time I have been able to touch my mum for over a year, taking in the visits behind glass etc. I cannot fault them at all. Helpful at all times, during these strange COVID restrictions. Well done.
Thank you for your lovely words Ann. It is a pleasure to care for your mum and I'm so pleased you feel the care has been exemplary which we always strive for.
The care she received was excellent and I could not have wished for more. The short time she was there she was happy. I would recommend West Abbey to anyone looking for a care home.
All the very best and take care.
My father had been a resident for the past 18 months and throughout that time he was been continually well looked after by all staff. At times he would have been difficult to take care of but we were impressed by the patience and care shown towards him. He was always clean and appeared to be very happy in himself. The pandemic has been challenging and the care home did everything they realistically could have done to facilitate visits and at the same time maintaining safety. Overall we would have no reservation in recommending this care home to any prospective residents.
Thank you for letting us care for Dad, it was a pleasure and an honour.
My mother went to stay at West Abbey in September originally for respite and settled in really well. I was worried about her safety while living alone as she has dementia although she was supported by regular carers, so decided the time had come for her to remain at West Abbey permanently. I cannot fault the care she receives. She looks so much better being looked after 24/7 and I can relax knowing there is always someone available should she need anything. The staff are all very kind, caring and friendly and treat the residents with respect. Yesterday was Mum's 100th birthday and everyone at West Abbey made it very special for her. The chef made her a beautiful cake, she had huge balloons and a great day. I can't thank everyone at West Abbey enough and definitely feel we have found the best place for her to stay.
Your feedback will be passed to the team.
I have always found the staff at West Abbey very helpful and caring with regards to my mother who has been at the home since April 2019. They always have her interests at heart, and the home is run by the very professional and caring manager. I must also praise the admin staff, hairdresser and activities organiser who always give above and beyond, which is especially appreciated during these difficult times. Unsung heroes one and all. The home is always clean and tidy, and modernisations make it very modern and stylish.
It is very much appreciated.
Mum has been a resident for 4 years. Staff are so caring in the Dementia unit not only to mum but to me, mum's sister and my husband. Nothing is too much of a problem where it's a phone call to speak to mum especially in these times or booking a visit. From the minute you arrive at the door are greeted with a smile, hello, how are you, which is genuine. The manager is amazing, she always has a minute for you. Where it's a concern about mum or a how are you today. The Lyde unit has a great team. A big thank you to them all, especially in these strange times. I know mum is in good hands as Dementia is such a nasty disease for mum and for us all to cope with. Love the new pod for visiting in these winter days. Well thought through. Thanks again.
Thank you again and take care.
We used West Abbey for a respite week (my wife has Alzheimer's) for myself and my Son (also a carer for my wife). From my first contact with the home (by phone), I was most impressed with the attitude of the staff I spoke to. Our follow-up 'interview' with the Manager was very thorough and I was again impressed by her friendly and helpful attitude. In view of the current pandemic, we were relieved to be offered a place for a week, subject to a clear Covid test (which fortunately was negative). All my dealings with the Manager and her staff on reception I could not fault. One receptionist even recognised my voice when I made a call - very impressive. It was also impressive that all the staff we came into contact with always greeted us with a hello and a smile, which always gives you that welcoming feeling. On picking my wife up it was obvious that she had had a good experience and I would have no hesitation in having another respite week in the future. Thank you, West Abbey.
I am so glad your wife had a good experience with us, and we would be delighted to welcome her back anytime.
Staff always very helpful and kind to my husband when staying at West Abbey for 'respite weeks'.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (80) & Events (0)
- 23 Jul 2026
Our residents enjoyed a wonderful day out visiting the Clarks Shoemakers Museum, but this trip was extra special as it was the heartfelt wish of one of our residents through...
- 23 Jul 2026
Our residents enjoyed a wonderful time welcoming a beautifully restored World War II Jeep, kindly brought in by the daughter and son-in-law of one of our residents. The visit sparked...
- 23 Jul 2026
A fantastic day filled with colour and community spirit! Our team had an amazing time taking part in the Wincanton Colour Run, creating great memories while supporting a brilliant local...
There are no upcoming events for Barchester West Abbey Care Home.
Awards / Recognitions (59)
- 20 Jun 2026Recipient: Barchester West Abbey Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Abbey Care Home.
Meet the Team (17)

Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.
I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.
For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.
In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.

I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.
I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.
In my spare time, I enjoy keeping active and taking part in adventurous activities!

My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.

Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.

Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.

Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.
In my spare time, I enjoy travelling and spending quality time with my family and friends.

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.

Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Abbey Care Home to verify any information. View our terms and conditions. Barchester West Abbey Care Home has an Enhanced Service -more info.