Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll...
West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll find West Abbey ideally suited to meet your needs now and in the future.
Why not arrange a visit and see for yourself!
Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester West Abbey Care Home for full pricing details and T&Cs.
Barchester West Abbey Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 111 reviews.
Mum and dad came to Barchester West Abbey Care Home in 2015. They were both in the Lyde unit which was always warm and welcoming from the moment you walked through the door in reception to the senior nurse and all the carers on the unit. West Abbey offered to make a double room for them. This was a...
Mum was moved upstairs to the main unit for her end-of-life care, which was warm and appropriate; she died in September 2022. The rooms and attached toilets were always clean and tidy. Communication has always been first-rate. The manager, receptionist and administrator have always been available. The food has always been good.
Thank you so much for taking the time to write this lovely review of our home. We are so pleased that both of your parents had a good experience with us and that equally your experience as a family was good also. We really appreciate your kind words. Thank you again and take care.
Dad has been made very comfortable in "memory lane" with an air mattress, and special attention paid to a necrotic patch on his heel. Developed at another care home, this is now responding to good nursing, and new skin is growing. Staff are wonderful, very accommodating, attentive etc.
Dad has been made very comfortable in "memory lane" with an air mattress, and special attention paid to a necrotic patch on his heel. Developed at another care home, this is now responding to good nursing, and new skin is growing. Staff are wonderful, very accommodating, attentive etc.
Thank you very much for taking the time to write this review. We are really pleased that you are happy with Dad's care and look forward to continuing this care for him and the family. Many thanks.
Excellent, friendly and cheerful staff to patients and visitors.
Excellent, friendly and cheerful staff to patients and visitors.
Thank you very much for taking the time to write this lovely review, we really appreciate your feedback. Many thanks. Megan.
We came to the care home for a week's respite. From the moment we arrived to the moment we left, the care was exceptional. Nothing was too much trouble for any of the staff. They went above and beyond what was required of them. Although we didn't get involved in the activities, we could see there...
We came to the care home for a week's respite. From the moment we arrived to the moment we left, the care was exceptional. Nothing was too much trouble for any of the staff. They went above and beyond what was required of them. Although we didn't get involved in the activities, we could see there was plenty going on. We would definitely come back.
My stay was for respite purposes. The care and support I received from the team were excellent. Nothing was too much trouble, with a willingness to please. There were a few shortfalls regarding the accommodation, which took a while to put right. However, this did not spoil my stay. I would...
My stay was for respite purposes. The care and support I received from the team were excellent. Nothing was too much trouble, with a willingness to please. There were a few shortfalls regarding the accommodation, which took a while to put right. However, this did not spoil my stay. I would certainly return in the future.
My mother is a recent resident of the home and whilst she is still not joining in as I would like, she is in her words "very content". For my part, she is clean, tidy, well-fed and in a comfortable environment. The staff without fail are kind and gentle. Her room looks out to the garden which...
My mother is a recent resident of the home and whilst she is still not joining in as I would like, she is in her words "very content". For my part, she is clean, tidy, well-fed and in a comfortable environment. The staff without fail are kind and gentle. Her room looks out to the garden which pleases my mum a great deal. The precautions taken against covid are excellent and nothing has been too much trouble.
Thank you very much for your lovely feedback. It is good to hear Mum is "very content" and we will keep working to see if we can get her to join in a bit more!
Excellent care and support for my mother since she arrived in the home in December. Great attention to detail, all requests and small concerns addressed immediately and fed back. Good communication from the centre to myself. Friendly staff who all show great care and empathy from the moment you...
Excellent care and support for my mother since she arrived in the home in December. Great attention to detail, all requests and small concerns addressed immediately and fed back. Good communication from the centre to myself. Friendly staff who all show great care and empathy from the moment you come through the door!
Many thanks for your wonderful feedback; it is lovely to hear about the excellent care and support that mum and yourselves have received.
I would sadly not recommend West Abbey. The staff do care, they try their best but inadequate training and awareness of the medical needs of my mother-in-law have been below what I would expect of a care home working with patients/clients, with typical needs of dementia patients. They just seem to...
I would sadly not recommend West Abbey. The staff do care, they try their best but inadequate training and awareness of the medical needs of my mother-in-law have been below what I would expect of a care home working with patients/clients, with typical needs of dementia patients. They just seem to get something wrong every time we visit. It is rarely a positive experience, whether it be clean hair and hands, (simple stuff), good seating and positioning, recording accurately conversations about medical intervention, or making visiting easy and hassle-free. Disappointing and feeling guilty is how we feel.
Thank you Ali for your review we really do appreciate all feedback.
I am sorry to see you feel we do not meet your expectations around the needs of your mother-in-law who is living with dementia, please be assured all our staff at West Abbey Care Home are fully aware of your mother-in-law's...
Thank you Ali for your review we really do appreciate all feedback.
I am sorry to see you feel we do not meet your expectations around the needs of your mother-in-law who is living with dementia, please be assured all our staff at West Abbey Care Home are fully aware of your mother-in-law's care needs and trained to meet the standards required by the CQC.
I am also sorry to read you feel your experiences when visiting your mother-in-law haven’t always been positive, as you are aware we are currently working with the Primary Care Team to amend their medical intervention report.
Please do come and see me when you next visit and we can discuss support with you further to make every visiting experience a positive one as we know how important it is.
Very pleased with the overall care, the staff are amazing very welcoming. Mum absolutely loves it there for respite. She says the food is excellent.
Very pleased with the overall care, the staff are amazing very welcoming. Mum absolutely loves it there for respite. She says the food is excellent.
Thank you so much for your feedback, and I have shared this with the team who look after mum. So pleased she enjoys the food.
I find the activities excellent. Staff are so caring and will do their level best to look after your needs. From my home I have been able to bring furniture and books, ornaments also plants from the garden. All in all a wonderful place to stay to end your life.
I find the activities excellent. Staff are so caring and will do their level best to look after your needs. From my home I have been able to bring furniture and books, ornaments also plants from the garden. All in all a wonderful place to stay to end your life.
Many thanks.
Mum enjoys her life at West Abbey. She feels safe and well looked after. From the moment you meet the staff at the front desk, you feel welcome. The carers are very hardworking and friendly. The activities team are brilliant. The food is very good and the kitchen team are all very friendly and...
Mum enjoys her life at West Abbey. She feels safe and well looked after. From the moment you meet the staff at the front desk, you feel welcome. The carers are very hardworking and friendly. The activities team are brilliant. The food is very good and the kitchen team are all very friendly and approachable.
Thank you for your wonderful feedback, we really appreciate hearing this. I have shared this with the whole team and they are smiling from ear to ear! Glad to hear that mum feels safe and well looked after. thank you again.
Medical needs are upheld, however, some prompting needed regarding some personal care.
Medical needs are upheld, however, some prompting needed regarding some personal care.
Thank you for your feedback. We always strive to ensure the highest standards of care. Your feedback will be passed to the team to ensure that we continue to do so.
Sadly my mother passed away peacefully at West Abbey Care Home. I want to thank West Abbey (Barchester) for making the last 3 years of Mum's life the happiest. I am so comforted knowing that Mum was cared for with love, care and compassion all on a professional basis. Thank you to all on the first...
Sadly my mother passed away peacefully at West Abbey Care Home. I want to thank West Abbey (Barchester) for making the last 3 years of Mum's life the happiest. I am so comforted knowing that Mum was cared for with love, care and compassion all on a professional basis. Thank you to all on the first floor, all office staff, management, cooks, cleaners, laundry, maintenance and so many more. And the floor that Mum was on treated Mum as family, in my eyes, they are not just carers but heroes. Thanks to West Abbey my mum spent the last 3 years of her life full of laughter joy and unconditional care. Thank you all from the bottom of my heart. I will be forever grateful. Thanks all for bringing joy back into my mum's life.
Dear Lorraine, it was an absolute pleasure to look after mum. Thank you for your kind words and all the support you have given to the home. Reviews like yours mean so much to the team and it makes me so proud to have an amazing team at West Abbey. We have lots of lovely memories of mum and will miss her dearly.
Very helpful and caring staff. I was kept informed of all things to do with mum. She was very anxious due to first time in a care home. She had got to the point she could no longer manage at home. Mum was only there on temp basis until a permanent place could be found close to home. She has now...
Very helpful and caring staff. I was kept informed of all things to do with mum. She was very anxious due to first time in a care home. She had got to the point she could no longer manage at home. Mum was only there on temp basis until a permanent place could be found close to home. She has now moved to a permanent place, and was upset to leave West Abbey. She was made so welcome and looked after by the staff. She did not want to leave.
Thank you for your lovely feedback Stephen and I'm glad you and your mum had such a positive experience; I will pass this onto the team. We strive for excellence and it's warming to hear your mum was so happy that she did not want to leave. We wish your mum all the best in her new home.
Recently, my mother fell in her room, and needed hospital care, following an operation, and since she...
In particular, I would praise the receptionists, who have helped me with queries re Skype calls, and now, this week, I have had a bedroom visit, the first time I have been able to touch my mum for over a year, taking in the visits behind glass etc. I cannot fault them at all. Helpful at all times, during these strange COVID restrictions. Well done.
Thank you for your lovely words Ann. It is a pleasure to care for your mum and I'm so pleased you feel the care has been exemplary which we always strive for.
The care she received was excellent and I could not have wished for more. The short time she was there she was happy. I would recommend West Abbey to anyone looking for a care home.
The care she received was excellent and I could not have wished for more. The short time she was there she was happy. I would recommend West Abbey to anyone looking for a care home.
All the very best and take care.
My father had been a resident for the past 18 months and throughout that time he was been continually well looked after by all staff. At times he would have been difficult to take care of but we were impressed by the patience and care shown towards him. He was always clean and appeared to be very...
My father had been a resident for the past 18 months and throughout that time he was been continually well looked after by all staff. At times he would have been difficult to take care of but we were impressed by the patience and care shown towards him. He was always clean and appeared to be very happy in himself. The pandemic has been challenging and the care home did everything they realistically could have done to facilitate visits and at the same time maintaining safety. Overall we would have no reservation in recommending this care home to any prospective residents.
Thank you for letting us care for Dad, it was a pleasure and an honour.
My mother went to stay at West Abbey in September originally for respite and settled in really well. I was worried about her safety while living alone as she has dementia although she was supported by regular carers, so decided the time had come for her to remain at West Abbey permanently. I cannot...
My mother went to stay at West Abbey in September originally for respite and settled in really well. I was worried about her safety while living alone as she has dementia although she was supported by regular carers, so decided the time had come for her to remain at West Abbey permanently. I cannot fault the care she receives. She looks so much better being looked after 24/7 and I can relax knowing there is always someone available should she need anything. The staff are all very kind, caring and friendly and treat the residents with respect. Yesterday was Mum's 100th birthday and everyone at West Abbey made it very special for her. The chef made her a beautiful cake, she had huge balloons and a great day. I can't thank everyone at West Abbey enough and definitely feel we have found the best place for her to stay.
Your feedback will be passed to the team.
I have always found the staff at West Abbey very helpful and caring with regards to my mother who has been at the home since April 2019. They always have her interests at heart, and the home is run by the very professional and caring manager. I must also praise the admin staff, hairdresser and...
I have always found the staff at West Abbey very helpful and caring with regards to my mother who has been at the home since April 2019. They always have her interests at heart, and the home is run by the very professional and caring manager. I must also praise the admin staff, hairdresser and activities organiser who always give above and beyond, which is especially appreciated during these difficult times. Unsung heroes one and all. The home is always clean and tidy, and modernisations make it very modern and stylish.
It is very much appreciated.
Mum has been a resident for 4 years. Staff are so caring in the Dementia unit not only to mum but to me, mum's sister and my husband. Nothing is too much of a problem where it's a phone call to speak to mum especially in these times or booking a visit. From the minute you arrive at the door are...
Mum has been a resident for 4 years. Staff are so caring in the Dementia unit not only to mum but to me, mum's sister and my husband. Nothing is too much of a problem where it's a phone call to speak to mum especially in these times or booking a visit. From the minute you arrive at the door are greeted with a smile, hello, how are you, which is genuine. The manager is amazing, she always has a minute for you. Where it's a concern about mum or a how are you today. The Lyde unit has a great team. A big thank you to them all, especially in these strange times. I know mum is in good hands as Dementia is such a nasty disease for mum and for us all to cope with. Love the new pod for visiting in these winter days. Well thought through. Thanks again.
Thank you again and take care.
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We were delighted to host our first-ever West Abbey Community Dog Show in Yeovil, and what a success it was! With over 30 fabulous dogs joining us, the day was...
What a lovely morning our residents had at Lesley Waters Cookery School in Shaftesbury! Our resident’s daughter, Lesley Waters, kindly invited us to her Cookery School, where we were warmly...
A special trip to the pub today for two of our residents, who headed out with our manager to watch Tottenham take on their opponents! One of our residents is...
There are no accreditations posted yet for Barchester West Abbey Care Home.
Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across...
Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.
I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.
For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.
In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.
I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always...
I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.
I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.
Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team...
Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.
I have been part of the West Abbey team for many years, and throughout my time here I have had the privilege of working as a night nurse, caring for...
I have been part of the West Abbey team for many years, and throughout my time here I have had the privilege of working as a night nurse, caring for our residents and getting to know them and their individual needs. Working nights has given me a great deal of experience and taught me the importance of providing calm, compassionate and reassuring care, particularly when residents may need that extra sense of comfort and security. I am now very excited to have taken on the role of Head of Unit for Lyde, our Memory Lane unit specialising in dementia care. It is a new chapter for me, and one I am really looking forward to.
I’m Gale, and I’m incredibly proud to be the Head of Unit for our residential nursing community on the ground floor at West Abbey. I joined West...
I’m Gale, and I’m incredibly proud to be the Head of Unit for our residential nursing community on the ground floor at West Abbey. I joined West Abbey at the beginning of 2025, and I have thoroughly enjoyed every moment since. Nursing has always been more than a career to me, it is a privilege to care for people, build meaningful relationships and make a positive difference in their everyday lives. I have a particular love for nursing older people. Every resident has their own story, experiences and personality, and I feel so fortunate to be able to support them through this chapter of their lives.
I am Suji, a dedicated nurse with a wealth of experience providing compassionate, high-quality care to patients and their families. Throughout my...
I am Suji, a dedicated nurse with a wealth of experience providing compassionate, high-quality care to patients and their families. Throughout my nursing career, I have developed a strong understanding of the importance of not only treating people’s health needs but also offering comfort, reassurance, and emotional support during challenging times.
Hello, my name is Malyn. I have been a nurse since 2010 and have had the opportunity to work in a variety of nursing settings throughout my career....
Hello, my name is Malyn. I have been a nurse since 2010 and have had the opportunity to work in a variety of nursing settings throughout my career. While every role has taught me something valuable, caring for older adults has been the most rewarding. I find it a privilege to support our residents, build genuine relationships with them and their families, and help them maintain their dignity, independence and quality of life. Being able to make a positive difference, even in the smallest ways, is what I love most about my role. Outside of work, I enjoy playing online games, crocheting, going for walks and painting. I also love spending quality time with my family, which helps me relax and recharge.
Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly...
Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.
My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and...
My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.
Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to...
Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.
Hi, my name is Andy. I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production...
Hi, my name is Andy. I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!
Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with...
Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.
Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my...
Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.
Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.
Hello, I’m Annie, and I’m delighted to have recently joined the team at West Abbey as an Admin Assistant. In my role, I am one of the friendly faces...
Hello, I’m Annie, and I’m delighted to have recently joined the team at West Abbey as an Admin Assistant. In my role, I am one of the friendly faces you will see around the home, helping to create a welcoming and positive environment for our residents, their families, and visitors. I enjoy being front-facing and building meaningful connections with everyone I meet, ensuring residents feel valued, supported, and at home.
Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home,...
Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.
Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards...
Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.
In my spare time, I enjoy travelling and spending quality time with my family and friends.
Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.
I’m Gary, a passionate gardener with a love for creating and caring for beautiful outdoor spaces. For me, gardening is more than just a job - it’s...
I’m Gary, a passionate gardener with a love for creating and caring for beautiful outdoor spaces. For me, gardening is more than just a job - it’s about bringing nature to life, helping plants thrive, and creating gardens that people can enjoy throughout the seasons.
Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.
Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.
Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.
Hi, I'm Farhat, Senior Care Assistant. Caring for others has always been something I'm passionate about, and I feel privileged to support our...
Hi, I'm Farhat, Senior Care Assistant. Caring for others has always been something I'm passionate about, and I feel privileged to support our residents every day. My goal is to make everyone feel safe, respected, and truly at home by treating each person with the same kindness and compassion I would want for my own family.
Hello, I am Michaela, and I am a Care Assistant at West Abbey. I have a special interest in dementia care and understand the importance of providing...
Hello, I am Michaela, and I am a Care Assistant at West Abbey. I have a special interest in dementia care and understand the importance of providing patience, kindness, and personalised support. I enjoy getting to know each person as an individual, learning about their life experiences, interests, and what makes them happy.
Hello, my name is Derek, and I am proud to be part of the team at West Abbey Care Home as a Housekeeper. I believe that a clean, comfortable, and welcoming environment plays an important role in helping residents feel happy, safe, and at home.
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