Barchester West Abbey Care Home

Stourton Way, Yeovil BA21 3UA
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9.8 99 Reviews
  • Barchester West Abbey Care Home, Yeovil
West Abbey has lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll find West Abbey ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester West Abbey Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gordon Collins (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester West Abbey Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,503

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester West Abbey Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester West Abbey Care Home Reviews (99)

Total of 99, showing 41-60
9.8

Barchester West Abbey Care Home has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester West Abbey Care Home has 99 reviews.

Overall Experience

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Review from Lorraine M (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother passed away peacefully at West Abbey Care Home. I want to thank West Abbey (Barchester) for making the last 3 years of Mum's life the happiest. I am so comforted knowing that Mum was cared for with love, care and compassion all on a professional basis. Thank you to all on the first floor,
all office staff, management, cooks, cleaners, laundry, maintenance and so many more. And the floor that Mum was on treated Mum as family, in my eyes, they are not just carers but heroes. Thanks to West Abbey my mum spent the last 3 years of her life full of laughter joy and unconditional care. Thank you all from the bottom of my heart. I will be forever grateful. Thanks all for bringing joy back into my mum's life.

Reply from Caroline Carter, General Manager at Barchester West Abbey Care Home

Dear Lorraine, it was an absolute pleasure to look after mum. Thank you for your kind words and all the support you have given to the home. Reviews like yours mean so much to the team and it makes me so proud to have an amazing team at West Abbey. We have lots of lovely memories of mum and will miss her dearly.


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Review from Stephen N (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff. I was kept informed of all things to do with mum. She was very anxious due to first time in a care home. She had got to the point she could no longer manage at home. Mum was only there on temp basis until a permanent place could be found close to home. She has now moved
to a permanent place, and was upset to leave West Abbey. She was made so welcome and looked after by the staff. She did not want to leave.

Reply from Caroline Carter, General Manager at Barchester West Abbey Care Home

Thank you for your lovely feedback Stephen and I'm glad you and your mum had such a positive experience; I will pass this onto the team. We strive for excellence and it's warming to hear your mum was so happy that she did not want to leave. We wish your mum all the best in her new home.


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Review from Ann H (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I want to record that since my mother has been in West Abbey, since May 2018, firstly for respite care and then residential care, the service given by all staff has been positive and very caring.
Recently, my mother fell in her room, and needed hospital care, following an operation, and since she returned,
the service and care have been exemplary.
In particular, I would praise the receptionists, who have helped me with queries re Skype calls, and now, this week, I have had a bedroom visit, the first time I have been able to touch my mum for over a year, taking in the visits behind glass etc. I cannot fault them at all. Helpful at all times, during these strange COVID restrictions. Well done.

Reply from Caroline Carter, General Manager at Barchester West Abbey Care Home

Thank you for your lovely words Ann. It is a pleasure to care for your mum and I'm so pleased you feel the care has been exemplary which we always strive for.


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Review from J T (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into West Abbey on 23.12.20 sadly she was only there 5 weeks when she passed away on 1.2.21.
The care she received was excellent and I could not have wished for more. The short time she was there she was happy. I would recommend West Abbey to anyone looking for a care home.

Reply from Helen Colaco, Deputy Manager at Barchester West Abbey Care Home

Your lovely feedback warmed the cockles of our hearts - thank you so much. It was a pleasure to look after mum and we are thankful to you for allowing us to care for her. I am so sorry it was for such a short time.
All the very best and take care.


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Review from Jonathan B (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been a resident for the past 18 months and throughout that time he was been continually well looked after by all staff. At times he would have been difficult to take care of but we were impressed by the patience and care shown towards him. He was always clean and appeared to be very happy
in himself. The pandemic has been challenging and the care home did everything they realistically could have done to facilitate visits and at the same time maintaining safety. Overall we would have no reservation in recommending this care home to any prospective residents.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

It fills our hearts to have great reviews like yours and we really appreciate you taking the time to give this feedback. it has been shared with the team who are beaming with delight.
Thank you for letting us care for Dad, it was a pleasure and an honour.


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Review from Lynne B (Daughter of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to stay at West Abbey in September originally for respite and settled in really well. I was worried about her safety while living alone as she has dementia although she was supported by regular carers, so decided the time had come for her to remain at West Abbey permanently. I cannot
fault the care she receives. She looks so much better being looked after 24/7 and I can relax knowing there is always someone available should she need anything. The staff are all very kind, caring and friendly and treat the residents with respect. Yesterday was Mum's 100th birthday and everyone at West Abbey made it very special for her. The chef made her a beautiful cake, she had huge balloons and a great day. I can't thank everyone at West Abbey enough and definitely feel we have found the best place for her to stay.

Reply from Caroline Carter, Manager at Barchester West Abbey Care Home

Thank you so much for the lovely review. It was an honour to share mums special day with her.
Your feedback will be passed to the team.


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Review from M G (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at West Abbey very helpful and caring with regards to my mother who has been at the home since April 2019. They always have her interests at heart, and the home is run by the very professional and caring manager. I must also praise the admin staff, hairdresser and activities
organiser who always give above and beyond, which is especially appreciated during these difficult times. Unsung heroes one and all. The home is always clean and tidy, and modernisations make it very modern and stylish.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your kind words; I have shared them with the team, and they were moved to hear your feedback.
It is very much appreciated.


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Review from Dawn M (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 4 years. Staff are so caring in the Dementia unit not only to mum but to me, mum's sister and my husband. Nothing is too much of a problem where it's a phone call to speak to mum especially in these times or booking a visit. From the minute you arrive at the door are greeted
with a smile, hello, how are you, which is genuine. The manager is amazing, she always has a minute for you. Where it's a concern about mum or a how are you today. The Lyde unit has a great team. A big thank you to them all, especially in these strange times. I know mum is in good hands as Dementia is such a nasty disease for mum and for us all to cope with. Love the new pod for visiting in these winter days. Well thought through. Thanks again.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

It is lovely to hear how happy you are and how well looked after mum is. I have shared your comments with the team who were over the moon to receive them.
Thank you again and take care.


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Review from Robin L (Husband of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used West Abbey for a respite week (my wife has Alzheimer's) for myself and my Son (also a carer for my wife). From my first contact with the home (by phone), I was most impressed with the attitude of the staff I spoke to. Our follow-up 'interview' with the Manager was very thorough and I was again
impressed by her friendly and helpful attitude. In view of the current pandemic, we were relieved to be offered a place for a week, subject to a clear Covid test (which fortunately was negative). All my dealings with the Manager and her staff on reception I could not fault. One receptionist even recognised my voice when I made a call - very impressive. It was also impressive that all the staff we came into contact with always greeted us with a hello and a smile, which always gives you that welcoming feeling. On picking my wife up it was obvious that she had had a good experience and I would have no hesitation in having another respite week in the future. Thank you, West Abbey.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for taking the time to give us this wonderful and generous feedback; we really appreciate it.
I am so glad your wife had a good experience with us, and we would be delighted to welcome her back anytime.


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Review from J C (Wife of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very helpful and kind to my husband when staying at West Abbey for 'respite weeks'.

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Review from R C (Wife of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is limited due to the covid19 restrictions on being able to assess the home and facilities, but appearances seem to be very good with excellent staff/resident relationships. The staff are always welcoming, friendly and supportive.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your lovely feedback, look forward to being able to welcome you into the home to assess us fully.


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Review from Peter N (Son of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful, caring and informative. Caring processes are well defined and followed. All staff members that I have been involved with since my mother has been a resident at West Abbey (since June 2019) have been very proactive in providing the best care possible to meet all possible and changing
situations/needs. Leadership/management at West Abbey, is in my opinion, excellent.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your feedback, it is very much appreciated. Your kind words and positive comments have been shared with the team who were really pleased to hear this.


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Review from J H (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Average nursing care facility, not the worst, but not gold standard. My parents have been in five care homes between them. This facility is expensive but is safe. Communication is poor between the home, residents, and relatives compared with the best I am familiar with. As is entertainment for the residents.
However, I know my relative is in a safe place.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for taking the time to provide this feedback. We take seriously all feedback both positive and negative and I am disappointed that you don't feel we have met your expectations. I am pleased that your relative is safe with us as that is our main priority. As always I am happy to discuss via telephone or email any concerns you wish to discuss further. Many thanks, Helen


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Review from Lorraine D (Niece of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very recent client. Organising a care home placement is stressful at the best of times. Taking on this task during these unprecedented times was onerous, to say the least. However, the swift and painless process from initial contact to admission was exceptional. I have been impressed by everyone I have
had limited personal contact with at West Abbey, from the receptionist to the manager. Visiting is easy to organise but inclement weather means a cancellation. Hoping there are plans to facilitate this better for the winter months.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your feedback and I am pleased that everything has gone well for you, I am sorry the weather has impacted on your visit. We are working on plans for the winter months and of course, we always have skype facilities if this helps on a bad weather day.


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Review from B C (Brother-in-law of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at West Abbey for over five years during which time his Care needs have been provided to the highest standards. The management is excellent, the staff extremely friendly and helpful providing a very happy environment for residents. Covid has created many problems but West Abbey
were among the first to provide patients and family with Skype facilities so patients were not completely isolated from the outside world. During a family bereavement, they assisted admirably to ensure the resident could attend the funeral, for which he was most grateful. Throughout the past months, our family has been kept informed of “new rules “ allowing pre-arranged socially distanced visits allowing a slight return to a “new” normal where patients and family can see and talk to each other.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you so very much for your kind words. I am so pleased we have been able to support you and your brother in law to continue to have contact and support the funeral visit. We realise how important that is especially during this COVID hit times. All the very best and thank you again.


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Review from D J (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with West Abbet for over two years, before lockdown, all the staff went to great lengths to ensure that all resident had excellent care. Recently due to closure, it has been very hard, but this month we were allowed our first visit in the grounds to see her. The staff were amazing, professional
and hygiene standards, awareness was excellent. We couldn't as for anymore for Mums care, now or in the future.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your lovely and very much appreciated feedback. The team were delighted to hear how happy you are with their care of mum. Glad you had a lovely visit in the garden with mum and she was looking so good.


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Review from E O (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to COVID, we could not visit the nursing home. We only had phone calls and zoom. Dad was only there for five weeks before his passing. He was very well cared for. The staff were always supportive of my brother and me. We could ring day and night, nothing was too much trouble. I feel very lucky that
dad was at West Abbey to spend his final weeks as he was too poorly to be at home. Thank you.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your lovely comments and feedback at what is a very difficult time for you, I really appreciate your taking the time. It was a pleasure to care for dad and our condolences are with you all.


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Review from E S (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was extremely ill over Easter, and the care he received was second to none. Barchester West Abbey, despite the severity of covid19 threat, continued to show compassion, care and dignity to Dad. Even going as far as to cry with me over the phone.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your feedback; your kind words are very much appreciated and will be shared with the team caring for dad.


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Review from Debbie S (Daughter-in-law of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was cared for extremely well to the end of his life. The staff communicated very well with us as his family. They consulted us throughout his care when we could not visit due to the COVID-19 pandemic. Their care and sensitivity at this time were exceptional.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your lovely comments, we really appreciate you taking the time to give us this feedback. I have shared this with the team who thank you very much. It was a pleasure to care for your father in law.


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Review from Simon H (Son of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had been in the nursing home for nearly four years. The care staff was so good to my Mum, very caring, and always kept in contact when any problems occurred as Mum had very bad dementia. Some of the home has been refurbished to a high standard which brings it up to a modern look. The rooms are
comfortable, lovely dining room and day room. Plenty of safe parking and a nice garden. The food is excellent. Pleased I chose this care home for my Mum.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your kind words, it is lovely to hear you were pleased with mum's care, and with the home. I will share your feedback with the team. Very best wishes to you.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Barchester West Abbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Barchester West Abbey Care Home is calculated as follows: ( (270 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 306 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester West Abbey Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (53)

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Meet the Team (16)

Gordon

Gordon Collins

Job Title: General Manager

My name is Gordon and I am the General Manager at the lovely West Abbey Care Home


I have been a qualified nurse since 1997 and have worked and managed in both the Health Service, and private health care.


I passionately believe that a smile can change a day, and seeing our residents and relatives smile and laugh is my driving force. Making every day the best day for residents and relatives is incredibly important to me.


I count myself very lucky indeed to lead a team at West Abbey who I know are equally as committed to making a difference to the lives of those who live with us as I am, and I am proud to have them all on the journey with me.


When I am not at West Abbey; I am probably to be found working on one of my allotments, where I grow a multitude of flowers and vegetables, if I am not there, I will be maintaining my classic car and getting oily, much to the annoyance of my wife Claire.


I live not far away, in Dorset and I feel blessed to be living in the beautiful West Country and able to work at such a fantastic facility as West Abbey.


Helen

Helen Colaco

Job Title: Deputy Manager

Joined: 1999

Hello!


My name is Helen and I am the deputy manager here at West Abbey Care Home. I have worked at the home for over 25 years and I love supporting our residents every day. I look forward to welcoming you to our home.


Melony

Melony Ivor-Smith

Job Title: Admin Assistant

Joined: 2024

Hello


My name is Melony and I am an Admin Assistant at West Abbey Care Home. I look after meeting new residents and supporting our existing residents with any queries they have. Please visit our home and I will be sure to provide a warm welcome.


Dani

Dani Vasiu

Job Title: Clinical Lead

Joined: 2005

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.


Dovile

Dovile Himsworth

Job Title: Home Adminstrator

Joined: 2024

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.


Holly

Holly Williams

Job Title: Head of Memory Lane

Joined: 2024

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.


In my spare time, I enjoy keeping active and taking part in adventurous activities!


Louis

Louis Buys

Job Title: Head of Maintenance

Joined: 2007

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.


Andrew

Andrew Pippard

Job Title: Head Chef

Joined: 2014

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!


Judith

Judith Temple

Job Title: Care Practitioner

Joined: 2016

I started working at West Abbey in 2016 as a Senior Care Assistant and took the opportunity to develop my skills by training to be a Care Practitioner to be able to support the nursing team with day-to-day tasks, such as administering medication and basic wound care. I love working at West Abbey because of the opportunities enabling me to progress in my career with support from Management. Outside of work, my hobbies include gardening, cross-stitching and reading.


Ateca

Ateca Filipe

Job Title: Head Housekeeper

Joined: 2019

Hello, I'm Ateca. I've been working at West Abbey for about a year, and I stepped up from housekeeper to the new head housekeeper in 2020.


I am originally from Fiji, a small island in the South Pacific Ocean and I enjoy spending time with my family and friends when I'm not working.


I love working at West Abbey because I like to socialise with people, so the highlights of my day are speaking to all the residents living within the home.


Nikki

Nikki Griffee

Job Title: Activities Coordinator

Joined: 2018

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.


What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.


Kelly

Kelly Bugler

Job Title: Nurse

Joined: 2019

Hi, I’m Kelly, I am a Nurse for our memory lane unit here at West Abbey. I really enjoy working at Barchester as it has a really good team spirit. There are always colleagues around to support and share best practices. In my spare time, I am an avid reader and on my days off you can always find me with my nose stuck in a good book!


Gordon

Gordon Carpenter

Job Title: Nurse

Joined: 2013

Hello, I'm Gordon, Unit Lead Nurse for the Ground Floor Community and I've enjoyed working for Barchester, here at West Abbey for over ten years. During my ten years at West Abbey, there's been lots of changes, and what I enjoy most, is looking after people in a warm and friendly environment.


Direct access to the Garden all year round is a great asset to residents living on our ground floor Community, which enables them to visit the garden independently to enjoy our outside space, open days and other outdoor events with family and friends.


A warm welcome awaits you in our Community at any time from my Team, who are always pleased to see you and willing to help relatives and visitors.


Sergiusz

Sergiusz Skorupa

Job Title: Chef

Joined: 2013

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.


Kevin

Kevin Turner

Job Title: Physiotherapist

Joined: 2006

Hi, I'm Kevin. I qualified as a physiotherapist in 1987, before moving to Canada to work for 2 years. Upon returning I worked in the NHS for several years before starting my own practice.


I specialise in musculoskeletal conditions and care of the elderly and I have taught courses to physiotherapists all over the world.


I have been working with West Abbey since 2006.


Kristen

Kristen Mason McDonald

Job Title: Care Assistant

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.