Barchester West Abbey Care Home

Stourton Way, Yeovil BA21 3UA
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9.8 99 Reviews
  • Barchester West Abbey Care Home, Yeovil
West Abbey has lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll find West Abbey ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester West Abbey Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gordon Collins (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester West Abbey Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,503

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester West Abbey Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester West Abbey Care Home Reviews (99)

Total of 99, showing 21-40
9.8

Barchester West Abbey Care Home has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester West Abbey Care Home has 99 reviews.

Overall Experience

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Date Published

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Review from Alex M (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of the dementia nursing care side of West Abbey Care Home for four months. Having been to two previous very good care homes, they had high standards to meet. I am very happy to report that we have been very impressed. The home is immaculately clean at all times. The staff
are always patient, caring and personable, both with us visiting and the residents. My dad has very limited verbal communication now, but all the staff seem to have learnt a lot about my father's interests and his life prior. They genuinely know and care about him. He moved here due to his declining health/ advancing dementia, and they have kept up with his growing needs very well indeed. We visit regularly, and I confidently recommend the home.

Reply from Sekhar Thananki, General Manager at Barchester West Abbey Care Home

Thank you, Alex, for your wonderful comments; we truly appreciate the time spent in submitting this review. We will ensure the staff on Dad's unit are informed of the positive feedback.


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Review from Juliet M (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The unit is beautifully cleaned and everything looks well cared for. Dad is well-presented and looks happy. The staff are kind and professional. We are so grateful for Dad's care.

Reply from Sekhar Thananki, General Manager at Barchester West Abbey Care Home

Thank you for your lovely comments and I will ensure that these comments are fed back to the team. We are so pleased that you are very happy with Dad's care.


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Review from Fiona R (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mum and Dad had their last days in West Abbey Care Home. I can't thank the staff enough for their kindness, love and care which was excellent. Not only is the facility so clean but everyone showed genuine heart and care in their work. I'm so grateful. Both my parents passed peacefully and comfortably
into their eternal homes.

Reply from Debbie Twinn, CRM at Barchester West Abbey Care Home

On behalf of the team at West Abbey, it was a privilege to care for your parents Fiona and we greatly appreciate your positive review.


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Review from J T (Wife of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring people and thank you very much.

Reply from Debbie Twinn, CRM at Barchester West Abbey Care Home

On behalf of Sekhar and his team, thank you for making time to write your review which is very much appreciated.


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Review from R H (Respite Resident) assisted by family/friend published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to Barchester West Abbey Care Home for 2 weeks for respite care. From the time when my assessment took place through the two weeks of care, I was always treated with respect and very good care by all members of the staff. I am so grateful for what you did for me.

Reply from Sekhar Babu Thananki, Manager at Barchester West Abbey Care Home

Thank you for your lovely feedback, I will share this with the team.


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Review from Gill B (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been in West Abbey Care Home for 5 months and the level of care, management and friendliness has been superb. There is always a friendly face around to support relatives and the residents.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you so much for your very kind response, I have shared your feedback with the team who were touched and very grateful to hear this. So pleased you and your parents are happy.


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Review from Ruth P (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has Alzheimer's recently moved into West Abbey Care Home when my mother was suddenly hospitalised, 2 weeks later they managed to accommodate her too. Sadly this was only for 6 days. During that time the staff have dealt with them both with sensitivity and kindness, looking after them in
any way possible to support them both. They're continuing to support Dad as he gives and tries to understand what has happened now. I'm so grateful to the whole team for their gentle professionalism and kindness.

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Review from Karen U (Daughter of Resident) published on 4 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at West Abbey for two weeks to allow hubby and I to have a holiday. Every single carer, cleaner and admin worker were fab, so patient! I emailed frequently and they always replied with updates on Dad and his daily activities. We were very happy with my dad's care.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your lovely comments, we are delighted to hear you were happy with dad's care and that all the staff were fab, we will share this feedback with them! Hope you had a wonderful holiday and we will be happy to welcome dad again on your next holiday!


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Review from Laurence A (Son of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad came to Barchester West Abbey Care Home in 2015. They were both in the Lyde unit which was always warm and welcoming from the moment you walked through the door in reception to the senior nurse and all the carers on the unit. West Abbey offered to make a double room for them. This was a
huge factor in continuing to give them the best quality of life possible. Dad died two years later. They all knew us by name and they too were warm and compassionate with a touch on the arm, sometimes a hug. Dementia care is extremely demanding of the carers: our experience of them on Lyde was superb and we appreciated their skills and compassion increasingly as we got to know them over the months and years.
Mum was moved upstairs to the main unit for her end-of-life care, which was warm and appropriate; she died in September 2022. The rooms and attached toilets were always clean and tidy. Communication has always been first-rate. The manager, receptionist and administrator have always been available. The food has always been good.

Reply from Megan Best, Home services advisor at Barchester West Abbey Care Home

Thank you so much for taking the time to write this lovely review of our home. We are so pleased that both of your parents had a good experience with us and that equally your experience as a family was good also. We really appreciate your kind words. Thank you again and take care.


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Review from Heather T (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been made very comfortable in "memory lane" with an air mattress, and special attention paid to a necrotic patch on his heel. Developed at another care home, this is now responding to good nursing, and new skin is growing. Staff are wonderful, very accommodating, attentive etc.

Reply from Megan Best, Home services advisor at Barchester West Abbey Care Home

Thank you very much for taking the time to write this review. We are really pleased that you are happy with Dad's care and look forward to continuing this care for him and the family. Many thanks.


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Review from Majorie G (Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly and cheerful staff to patients and visitors.

Reply from Megan Best, Home services advisor at Barchester West Abbey Care Home

Thank you very much for taking the time to write this lovely review, we really appreciate your feedback. Many thanks. Megan.


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Review from J C (Respite Resident) assisted by family/friend published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was for respite purposes. The care and support I received from the team were excellent. Nothing was too much trouble, with a willingness to please. There were a few shortfalls regarding the accommodation, which took a while to put right. However, this did not spoil my stay. I would certainly
return in the future.

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Review from D C (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to the care home for a week's respite. From the moment we arrived to the moment we left, the care was exceptional. Nothing was too much trouble for any of the staff. They went above and beyond what was required of them. Although we didn't get involved in the activities, we could see there was
plenty going on. We would definitely come back.

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Review from C V (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a recent resident of the home and whilst she is still not joining in as I would like, she is in her words "very content". For my part, she is clean, tidy, well-fed and in a comfortable environment. The staff without fail are kind and gentle. Her room looks out to the garden which pleases
my mum a great deal. The precautions taken against covid are excellent and nothing has been too much trouble.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you very much for your lovely feedback. It is good to hear Mum is "very content" and we will keep working to see if we can get her to join in a bit more!


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Review from K S (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my mother since she arrived in the home in December. Great attention to detail, all requests and small concerns addressed immediately and fed back. Good communication from the centre to myself. Friendly staff who all show great care and empathy from the moment you come
through the door!

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Many thanks for your wonderful feedback; it is lovely to hear about the excellent care and support that mum and yourselves have received.


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Review from Ali C (Son-in-law of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would sadly not recommend West Abbey. The staff do care, they try their best but inadequate training and awareness of the medical needs of my mother-in-law have been below what I would expect of a care home working with patients/clients, with typical needs of dementia patients. They just seem to get
something wrong every time we visit. It is rarely a positive experience, whether it be clean hair and hands, (simple stuff), good seating and positioning, recording accurately conversations about medical intervention, or making visiting easy and hassle-free. Disappointing and feeling guilty is how we feel.

Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you Ali for your review we really do appreciate all feedback.


I am sorry to see you feel we do not meet your expectations around the needs of your mother-in-law who is living with dementia, please be assured all our staff at West Abbey Care Home are fully aware of your mother-in-law's care needs and trained to meet the standards required by the CQC.


I am also sorry to read you feel your experiences when visiting your mother-in-law haven’t always been positive, as you are aware we are currently working with the Primary Care Team to amend their medical intervention report.


Please do come and see me when you next visit and we can discuss support with you further to make every visiting experience a positive one as we know how important it is.


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Review from Lisa S (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall care, the staff are amazing very welcoming. Mum absolutely loves it there for respite. She says the food is excellent.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you so much for your feedback, and I have shared this with the team who look after mum. So pleased she enjoys the food.


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Review from B A (Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the activities excellent. Staff are so caring and will do their level best to look after your needs. From my home I have been able to bring furniture and books, ornaments also plants from the garden. All in all a wonderful place to stay to end your life.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your feedback, and I am delighted you have been able to make yourself a comfortable home in our home. I will share your feedback with the activities team and the care team; they will love receiving this.
Many thanks.


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Review from L D (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoys her life at West Abbey. She feels safe and well looked after. From the moment you meet the staff at the front desk, you feel welcome. The carers are very hardworking and friendly. The activities team are brilliant. The food is very good and the kitchen team are all very friendly and approachable.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your wonderful feedback, we really appreciate hearing this. I have shared this with the whole team and they are smiling from ear to ear! Glad to hear that mum feels safe and well looked after. thank you again.


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Review from P Y (Brother of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, professional staff who appear to respect the wishes and dignity of residents.
Medical needs are upheld, however, some prompting needed regarding some personal care.

Reply from Caroline Carter, General Manager at Barchester West Abbey Care Home

Thank you for your feedback. We always strive to ensure the highest standards of care. Your feedback will be passed to the team to ensure that we continue to do so.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Barchester West Abbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Barchester West Abbey Care Home is calculated as follows: ( (270 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 306 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester West Abbey Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (53)

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Meet the Team (16)

Gordon

Gordon Collins

Job Title: General Manager

My name is Gordon and I am the General Manager at the lovely West Abbey Care Home


I have been a qualified nurse since 1997 and have worked and managed in both the Health Service, and private health care.


I passionately believe that a smile can change a day, and seeing our residents and relatives smile and laugh is my driving force. Making every day the best day for residents and relatives is incredibly important to me.


I count myself very lucky indeed to lead a team at West Abbey who I know are equally as committed to making a difference to the lives of those who live with us as I am, and I am proud to have them all on the journey with me.


When I am not at West Abbey; I am probably to be found working on one of my allotments, where I grow a multitude of flowers and vegetables, if I am not there, I will be maintaining my classic car and getting oily, much to the annoyance of my wife Claire.


I live not far away, in Dorset and I feel blessed to be living in the beautiful West Country and able to work at such a fantastic facility as West Abbey.


Helen

Helen Colaco

Job Title: Deputy Manager

Joined: 1999

Hello!


My name is Helen and I am the deputy manager here at West Abbey Care Home. I have worked at the home for over 25 years and I love supporting our residents every day. I look forward to welcoming you to our home.


Melony

Melony Ivor-Smith

Job Title: Admin Assistant

Joined: 2024

Hello


My name is Melony and I am an Admin Assistant at West Abbey Care Home. I look after meeting new residents and supporting our existing residents with any queries they have. Please visit our home and I will be sure to provide a warm welcome.


Dani

Dani Vasiu

Job Title: Clinical Lead

Joined: 2005

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.


Dovile

Dovile Himsworth

Job Title: Home Adminstrator

Joined: 2024

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.


Holly

Holly Williams

Job Title: Head of Memory Lane

Joined: 2024

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.


In my spare time, I enjoy keeping active and taking part in adventurous activities!


Louis

Louis Buys

Job Title: Head of Maintenance

Joined: 2007

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.


Andrew

Andrew Pippard

Job Title: Head Chef

Joined: 2014

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!


Judith

Judith Temple

Job Title: Care Practitioner

Joined: 2016

I started working at West Abbey in 2016 as a Senior Care Assistant and took the opportunity to develop my skills by training to be a Care Practitioner to be able to support the nursing team with day-to-day tasks, such as administering medication and basic wound care. I love working at West Abbey because of the opportunities enabling me to progress in my career with support from Management. Outside of work, my hobbies include gardening, cross-stitching and reading.


Ateca

Ateca Filipe

Job Title: Head Housekeeper

Joined: 2019

Hello, I'm Ateca. I've been working at West Abbey for about a year, and I stepped up from housekeeper to the new head housekeeper in 2020.


I am originally from Fiji, a small island in the South Pacific Ocean and I enjoy spending time with my family and friends when I'm not working.


I love working at West Abbey because I like to socialise with people, so the highlights of my day are speaking to all the residents living within the home.


Nikki

Nikki Griffee

Job Title: Activities Coordinator

Joined: 2018

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.


What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.


Kelly

Kelly Bugler

Job Title: Nurse

Joined: 2019

Hi, I’m Kelly, I am a Nurse for our memory lane unit here at West Abbey. I really enjoy working at Barchester as it has a really good team spirit. There are always colleagues around to support and share best practices. In my spare time, I am an avid reader and on my days off you can always find me with my nose stuck in a good book!


Gordon

Gordon Carpenter

Job Title: Nurse

Joined: 2013

Hello, I'm Gordon, Unit Lead Nurse for the Ground Floor Community and I've enjoyed working for Barchester, here at West Abbey for over ten years. During my ten years at West Abbey, there's been lots of changes, and what I enjoy most, is looking after people in a warm and friendly environment.


Direct access to the Garden all year round is a great asset to residents living on our ground floor Community, which enables them to visit the garden independently to enjoy our outside space, open days and other outdoor events with family and friends.


A warm welcome awaits you in our Community at any time from my Team, who are always pleased to see you and willing to help relatives and visitors.


Sergiusz

Sergiusz Skorupa

Job Title: Chef

Joined: 2013

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.


Kevin

Kevin Turner

Job Title: Physiotherapist

Joined: 2006

Hi, I'm Kevin. I qualified as a physiotherapist in 1987, before moving to Canada to work for 2 years. Upon returning I worked in the NHS for several years before starting my own practice.


I specialise in musculoskeletal conditions and care of the elderly and I have taught courses to physiotherapists all over the world.


I have been working with West Abbey since 2006.


Kristen

Kristen Mason McDonald

Job Title: Care Assistant

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.