Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll...
West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll find West Abbey ideally suited to meet your needs now and in the future.
Why not arrange a visit and see for yourself!
Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester West Abbey Care Home for full pricing details and T&Cs.
Barchester West Abbey Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 111 reviews.
Can't thank everyone enough for taking care of two of my family/relatives they have settled in really well as you have made it feel like home for them both, it's lovely to see them both so very happy when we visit.
Can't thank everyone enough for taking care of two of my family/relatives they have settled in really well as you have made it feel like home for them both, it's lovely to see them both so very happy when we visit.
Thank you so much for your kind review - it has been a pleasure to care for your relatives. We look forward to seeing you soon when you next view.
During 12 weeks of respite, we have come to know West Abbet and its wonderful staff. It is the team that makes the home. I cannot praise the home highly enough. My brother is moving in permanently in August, and we are so pleased about his future. I would happily go there myself, but you don't do a...
During 12 weeks of respite, we have come to know West Abbet and its wonderful staff. It is the team that makes the home. I cannot praise the home highly enough. My brother is moving in permanently in August, and we are so pleased about his future. I would happily go there myself, but you don't do a BOGOF! Thank you all.
Thank you for taking the time to complete such a heartwarming review for our team to read. We are looking forward to welcoming your brother back to us as a permanent resident.
Cannot fault any aspect of this care home.
Cannot fault any aspect of this care home.
Thank you so much for your kind review. We will be sure to share your feedback with our team to thank them for their dedicated hard work!
I came to visit my relative and was shouted at by one of your male nurses in a very unprofessional manner. He said have you seen your relative to which I replied yes, he replied drink your tea, leave it at that and go. He then returned to the visitors in seconds and shouted "I will give you 30...
I came to visit my relative and was shouted at by one of your male nurses in a very unprofessional manner. He said have you seen your relative to which I replied yes, he replied drink your tea, leave it at that and go. He then returned to the visitors in seconds and shouted "I will give you 30 seconds", and then 30 seconds for a patient who was end of life. Disgusting and very unprofessional.
Thanks for your review. You have our deepest sympathies on the passing of your loved one and we're sorry to read your feedback at such a difficult time. We're aware the resident's Next of Kin implemented a list of who could visit at the time, which was to reduce any distress to the resident and...
Thanks for your review. You have our deepest sympathies on the passing of your loved one and we're sorry to read your feedback at such a difficult time. We're aware the resident's Next of Kin implemented a list of who could visit at the time, which was to reduce any distress to the resident and we're sorry if that wasn't communicated with you by family. As always, our priority is to meet the needs and wishes of residents at all times. We're not aware of any communication taking place in the manner you've described, but we're sorry if any interactions with our team left you upset at that time.Kind regards, Barchester's Feedback Team.
I cannot recommend this care home enough. From the moment we walked in, we were greeted warmly by the staff who showed genuine care and compassion for the residents. The facilities are brilliant, clean and beautifully maintained. The residents are all well taken care of and seem genuinely happy and...
I cannot recommend this care home enough. From the moment we walked in, we were greeted warmly by the staff who showed genuine care and compassion for the residents. The facilities are brilliant, clean and beautifully maintained. The residents are all well taken care of and seem genuinely happy and content. The activities and programs offered are diverse and engaging, keeping everyone active and stimulated. The meals are delicious and nutritious and there are always options available for any dietary needs. Overall, this care home goes above and beyond in every aspect, providing a safe and nurturing environment for its residents. Five stars all the way!
Thank you for your very kind words! I am glad yours has been such a positive experience. I will share this with the team at West Abbey - I know they will be greatly encouraged by the warm feedback and the fact that their hard work and commitment to our residents' care is recognised and appreciated.
Our daughter has been a resident at Barchester West Abbey Care Home for twenty-five years. During that time, we have been more than happy with every aspect of the home. The staff (from cleaners, carers, nurses - everyone!) are friendly, caring and welcoming and make us feel like we are family. A...
Our daughter has been a resident at Barchester West Abbey Care Home for twenty-five years. During that time, we have been more than happy with every aspect of the home. The staff (from cleaners, carers, nurses - everyone!) are friendly, caring and welcoming and make us feel like we are family. A wonderful home.
Thank you for your lovely feedback and I am pleased you are more than happy with the home.
Wow, where do I start? Recently had a relative stay on a short stay and from the moment I made contact with the team I felt at ease and knew I would be confident in the care that my mother needed. The management team were always available to answer any questions I had and added great reassurance...
Wow, where do I start? Recently had a relative stay on a short stay and from the moment I made contact with the team I felt at ease and knew I would be confident in the care that my mother needed. The management team were always available to answer any questions I had and added great reassurance throughout our stay. The manager and her team were absolutely wonderful as were all the staff really. From the kitchen staff to the care team everyone was friendly, smiley and happy to assist and made a huge impact on our family during our stay. A team who are an absolute credit to the care industry. Well done West Abbey, Mum will be back!
Thank you so much for your kind words, I will be sure to share your feedback with the team and we look forward to welcoming you to West Abbey again soon.
The staff were so kind the minute my nan came through the doors of West Abbey and throughout her whole stay, we visited her often while my mum was away on holiday and she was always well looked after. Nan stayed for respite and we will definitely be back. Thank you to all the staff.
The staff were so kind the minute my nan came through the doors of West Abbey and throughout her whole stay, we visited her often while my mum was away on holiday and she was always well looked after. Nan stayed for respite and we will definitely be back. Thank you to all the staff.
Thank you so much for your kind review. I will be sure to pass the feedback on to our colleagues here at West Abbey.
A well run home, good staff. Food good with a choice. Very helpful and considerate. Might get a care home nearer as it is too far to me to drive full, have to rely on lifts.
A well run home, good staff. Food good with a choice. Very helpful and considerate. Might get a care home nearer as it is too far to me to drive full, have to rely on lifts.
Thank you for taking the time to write your review and we're so pleased you find the home helpful and considerate - your feedback is very much appreciated and helps us to ensure we're providing the best services possible.
There is such a wonderful, warm atmosphere...
There is such a wonderful, warm atmosphere there. I would have no hesitation in using this home again.
Thank you for your kind words, it was our pleasure to look after your husband and we look forward to seeing him again when he comes to stay with is in December. I will share your positive feedback on to my team including staff in our Dementia Community.
Mum was admitted at short notice, so had no time to get used to the idea of moving into a care home. She was warmly welcomed on arrival nine weeks ago and has settled in really well. The staff are friendly, caring professionals and she is treated with respect at all times. Despite having dementia...
Mum was admitted at short notice, so had no time to get used to the idea of moving into a care home. She was warmly welcomed on arrival nine weeks ago and has settled in really well. The staff are friendly, caring professionals and she is treated with respect at all times. Despite having dementia Mum has become more confident in herself and is engaging in a full range of activities. She has made friends and is much more like her old self. Smiling all the time. Thank you for making this difficult transition from home to care home, a smooth and stress-free process for both of us.
Thank you for taking the time to write your lovely review and we're so pleased your mum has settled in well - your feedback is very much appreciated and helps us to ensure we're providing the best services possible.
When I entered Barchester West Abbey Care Home for the first time I immediately had a good feeling about it. The home was spacious, clean and well presented. All the staff (including non-medical staff) were friendly and professional. My brother was a difficult resident to care for, partly because...
We are also grateful to West Abbey for the way they maintained close communication with us, his family, and for the sensitivity they demonstrated in managing the whole experience.
Thank you so much for your lovely review, especially at this most difficult time - it was a privilege to care for your brother and your feedback helps us to improve to ensure we continue to provide the best service.
My father has been a resident of the dementia nursing care side of West Abbey Care Home for four months. Having been to two previous very good care homes, they had high standards to meet. I am very happy to report that we have been very impressed. The home is immaculately clean at all times. The...
My father has been a resident of the dementia nursing care side of West Abbey Care Home for four months. Having been to two previous very good care homes, they had high standards to meet. I am very happy to report that we have been very impressed. The home is immaculately clean at all times. The staff are always patient, caring and personable, both with us visiting and the residents. My dad has very limited verbal communication now, but all the staff seem to have learnt a lot about my father's interests and his life prior. They genuinely know and care about him. He moved here due to his declining health/ advancing dementia, and they have kept up with his growing needs very well indeed. We visit regularly, and I confidently recommend the home.
Thank you, Alex, for your wonderful comments; we truly appreciate the time spent in submitting this review. We will ensure the staff on Dad's unit are informed of the positive feedback.
The unit is beautifully cleaned and everything looks well cared for. Dad is well-presented and looks happy. The staff are kind and professional. We are so grateful for Dad's care.
The unit is beautifully cleaned and everything looks well cared for. Dad is well-presented and looks happy. The staff are kind and professional. We are so grateful for Dad's care.
Thank you for your lovely comments and I will ensure that these comments are fed back to the team. We are so pleased that you are very happy with Dad's care.
Both my Mum and Dad had their last days in West Abbey Care Home. I can't thank the staff enough for their kindness, love and care which was excellent. Not only is the facility so clean but everyone showed genuine heart and care in their work. I'm so grateful. Both my parents passed peacefully and...
Both my Mum and Dad had their last days in West Abbey Care Home. I can't thank the staff enough for their kindness, love and care which was excellent. Not only is the facility so clean but everyone showed genuine heart and care in their work. I'm so grateful. Both my parents passed peacefully and comfortably into their eternal homes.
On behalf of the team at West Abbey, it was a privilege to care for your parents Fiona and we greatly appreciate your positive review.
Very caring people and thank you very much.
Very caring people and thank you very much.
On behalf of Sekhar and his team, thank you for making time to write your review which is very much appreciated.
I went to Barchester West Abbey Care Home for 2 weeks for respite care. From the time when my assessment took place through the two weeks of care, I was always treated with respect and very good care by all members of the staff. I am so grateful for what you did for me.
I went to Barchester West Abbey Care Home for 2 weeks for respite care. From the time when my assessment took place through the two weeks of care, I was always treated with respect and very good care by all members of the staff. I am so grateful for what you did for me.
Thank you for your lovely feedback, I will share this with the team.
My parents have been in West Abbey Care Home for 5 months and the level of care, management and friendliness has been superb. There is always a friendly face around to support relatives and the residents.
My parents have been in West Abbey Care Home for 5 months and the level of care, management and friendliness has been superb. There is always a friendly face around to support relatives and the residents.
Thank you so much for your very kind response, I have shared your feedback with the team who were touched and very grateful to hear this. So pleased you and your parents are happy.
My father who has Alzheimer's recently moved into West Abbey Care Home when my mother was suddenly hospitalised, 2 weeks later they managed to accommodate her too. Sadly this was only for 6 days. During that time the staff have dealt with them both with sensitivity and kindness, looking after them...
My father who has Alzheimer's recently moved into West Abbey Care Home when my mother was suddenly hospitalised, 2 weeks later they managed to accommodate her too. Sadly this was only for 6 days. During that time the staff have dealt with them both with sensitivity and kindness, looking after them in any way possible to support them both. They're continuing to support Dad as he gives and tries to understand what has happened now. I'm so grateful to the whole team for their gentle professionalism and kindness.
My dad stayed at West Abbey for two weeks to allow hubby and I to have a holiday. Every single carer, cleaner and admin worker were fab, so patient! I emailed frequently and they always replied with updates on Dad and his daily activities. We were very happy with my dad's care.
My dad stayed at West Abbey for two weeks to allow hubby and I to have a holiday. Every single carer, cleaner and admin worker were fab, so patient! I emailed frequently and they always replied with updates on Dad and his daily activities. We were very happy with my dad's care.
Thank you for your lovely comments, we are delighted to hear you were happy with dad's care and that all the staff were fab, we will share this feedback with them! Hope you had a wonderful holiday and we will be happy to welcome dad again on your next holiday!
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We were delighted to host our first-ever West Abbey Community Dog Show in Yeovil, and what a success it was! With over 30 fabulous dogs joining us, the day was...
What a lovely morning our residents had at Lesley Waters Cookery School in Shaftesbury! Our resident’s daughter, Lesley Waters, kindly invited us to her Cookery School, where we were warmly...
A special trip to the pub today for two of our residents, who headed out with our manager to watch Tottenham take on their opponents! One of our residents is...
There are no accreditations posted yet for Barchester West Abbey Care Home.
Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across...
Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.
I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.
For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.
In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.
I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always...
I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.
I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.
Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team...
Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.
I have been part of the West Abbey team for many years, and throughout my time here I have had the privilege of working as a night nurse, caring for...
I have been part of the West Abbey team for many years, and throughout my time here I have had the privilege of working as a night nurse, caring for our residents and getting to know them and their individual needs. Working nights has given me a great deal of experience and taught me the importance of providing calm, compassionate and reassuring care, particularly when residents may need that extra sense of comfort and security. I am now very excited to have taken on the role of Head of Unit for Lyde, our Memory Lane unit specialising in dementia care. It is a new chapter for me, and one I am really looking forward to.
I’m Gale, and I’m incredibly proud to be the Head of Unit for our residential nursing community on the ground floor at West Abbey. I joined West...
I’m Gale, and I’m incredibly proud to be the Head of Unit for our residential nursing community on the ground floor at West Abbey. I joined West Abbey at the beginning of 2025, and I have thoroughly enjoyed every moment since. Nursing has always been more than a career to me, it is a privilege to care for people, build meaningful relationships and make a positive difference in their everyday lives. I have a particular love for nursing older people. Every resident has their own story, experiences and personality, and I feel so fortunate to be able to support them through this chapter of their lives.
I am Suji, a dedicated nurse with a wealth of experience providing compassionate, high-quality care to patients and their families. Throughout my...
I am Suji, a dedicated nurse with a wealth of experience providing compassionate, high-quality care to patients and their families. Throughout my nursing career, I have developed a strong understanding of the importance of not only treating people’s health needs but also offering comfort, reassurance, and emotional support during challenging times.
Hello, my name is Malyn. I have been a nurse since 2010 and have had the opportunity to work in a variety of nursing settings throughout my career....
Hello, my name is Malyn. I have been a nurse since 2010 and have had the opportunity to work in a variety of nursing settings throughout my career. While every role has taught me something valuable, caring for older adults has been the most rewarding. I find it a privilege to support our residents, build genuine relationships with them and their families, and help them maintain their dignity, independence and quality of life. Being able to make a positive difference, even in the smallest ways, is what I love most about my role. Outside of work, I enjoy playing online games, crocheting, going for walks and painting. I also love spending quality time with my family, which helps me relax and recharge.
Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly...
Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.
My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and...
My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.
Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to...
Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.
Hi, my name is Andy. I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production...
Hi, my name is Andy. I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!
Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with...
Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.
Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my...
Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.
Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.
Hello, I’m Annie, and I’m delighted to have recently joined the team at West Abbey as an Admin Assistant. In my role, I am one of the friendly faces...
Hello, I’m Annie, and I’m delighted to have recently joined the team at West Abbey as an Admin Assistant. In my role, I am one of the friendly faces you will see around the home, helping to create a welcoming and positive environment for our residents, their families, and visitors. I enjoy being front-facing and building meaningful connections with everyone I meet, ensuring residents feel valued, supported, and at home.
Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home,...
Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.
Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards...
Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.
In my spare time, I enjoy travelling and spending quality time with my family and friends.
Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.
I’m Gary, a passionate gardener with a love for creating and caring for beautiful outdoor spaces. For me, gardening is more than just a job - it’s...
I’m Gary, a passionate gardener with a love for creating and caring for beautiful outdoor spaces. For me, gardening is more than just a job - it’s about bringing nature to life, helping plants thrive, and creating gardens that people can enjoy throughout the seasons.
Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.
Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.
Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.
Hi, I'm Farhat, Senior Care Assistant. Caring for others has always been something I'm passionate about, and I feel privileged to support our...
Hi, I'm Farhat, Senior Care Assistant. Caring for others has always been something I'm passionate about, and I feel privileged to support our residents every day. My goal is to make everyone feel safe, respected, and truly at home by treating each person with the same kindness and compassion I would want for my own family.
Hello, I am Michaela, and I am a Care Assistant at West Abbey. I have a special interest in dementia care and understand the importance of providing...
Hello, I am Michaela, and I am a Care Assistant at West Abbey. I have a special interest in dementia care and understand the importance of providing patience, kindness, and personalised support. I enjoy getting to know each person as an individual, learning about their life experiences, interests, and what makes them happy.
Hello, my name is Derek, and I am proud to be part of the team at West Abbey Care Home as a Housekeeper. I believe that a clean, comfortable, and welcoming environment plays an important role in helping residents feel happy, safe, and at home.
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