Barchester West Abbey Care Home

Stourton Way, Yeovil BA21 3UA
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9.8 100 Reviews
  • Barchester West Abbey Care Home, Yeovil
West Abbey has lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll find West Abbey ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1503

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester West Abbey Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Oxley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (6)

Barchester West Abbey Care Home Reviews (100)

9.8

Barchester West Abbey Care Home has a Review Score of 9.8 (9.800) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 100 reviews.

Overall Experience
  • 73
  • 20
  • 4
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Date Published
  • 100
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Reviewer Connection to Barchester West Abbey Care Home
  • 40
  • 12
  • 8
  • 7
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
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  • 1
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Total of 100, showing 21-40
Review from Liz C (Sister of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I entered Barchester West Abbey Care Home for the first time I immediately had a good feeling about it. The home was spacious, clean and well presented. All the staff (including non-medical staff) were friendly and professional. My brother was a difficult resident to care for, partly because he
had complex needs (some of which had arisen because of inadequate care in a previous home and from NHS hospitals in a different area, not connected with Barchester or Yeovil). He eventually needed palliative care.
A huge thank you to West Abbey for admitting my brother who was in an appalling condition. During his final 2 months, West Abbey provided high quality care and kindness and very good food. We were also impressed by the range of weekly activities for those who chose to participate.
We are also grateful to West Abbey for the way they maintained close communication with us, his family, and for the sensitivity they demonstrated in managing the whole experience.
Reply from Debbie Twinn, CRM at Barchester West Abbey Care Home

Thank you so much for your lovely review, especially at this most difficult time - it was a privilege to care for your brother and your feedback helps us to improve to ensure we continue to provide the best service.

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Review from Alex M (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of the dementia nursing care side of West Abbey Care Home for four months. Having been to two previous very good care homes, they had high standards to meet. I am very happy to report that we have been very impressed. The home is immaculately clean at all times. The staff
are always patient, caring and personable, both with us visiting and the residents. My dad has very limited verbal communication now, but all the staff seem to have learnt a lot about my father's interests and his life prior. They genuinely know and care about him. He moved here due to his declining health/ advancing dementia, and they have kept up with his growing needs very well indeed. We visit regularly, and I confidently recommend the home.
Reply from Sekhar Thananki, General Manager at Barchester West Abbey Care Home

Thank you, Alex, for your wonderful comments; we truly appreciate the time spent in submitting this review. We will ensure the staff on Dad's unit are informed of the positive feedback.

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Review from Juliet M (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The unit is beautifully cleaned and everything looks well cared for. Dad is well-presented and looks happy. The staff are kind and professional. We are so grateful for Dad's care.
Reply from Sekhar Thananki, General Manager at Barchester West Abbey Care Home

Thank you for your lovely comments and I will ensure that these comments are fed back to the team. We are so pleased that you are very happy with Dad's care.

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Review from Fiona R (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my Mum and Dad had their last days in West Abbey Care Home. I can't thank the staff enough for their kindness, love and care which was excellent. Not only is the facility so clean but everyone showed genuine heart and care in their work. I'm so grateful. Both my parents passed peacefully and comfortably
into their eternal homes.
Reply from Debbie Twinn, CRM at Barchester West Abbey Care Home

On behalf of the team at West Abbey, it was a privilege to care for your parents Fiona and we greatly appreciate your positive review.

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Review from J T (Wife of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring people and thank you very much.
Reply from Debbie Twinn, CRM at Barchester West Abbey Care Home

On behalf of Sekhar and his team, thank you for making time to write your review which is very much appreciated.

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Review from R H (Respite Resident) assisted by family/friend published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to Barchester West Abbey Care Home for 2 weeks for respite care. From the time when my assessment took place through the two weeks of care, I was always treated with respect and very good care by all members of the staff. I am so grateful for what you did for me.
Reply from Sekhar Babu Thananki, Manager at Barchester West Abbey Care Home

Thank you for your lovely feedback, I will share this with the team.

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Review from Gill B (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been in West Abbey Care Home for 5 months and the level of care, management and friendliness has been superb. There is always a friendly face around to support relatives and the residents.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you so much for your very kind response, I have shared your feedback with the team who were touched and very grateful to hear this. So pleased you and your parents are happy.

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Review from Ruth P (Daughter of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father who has Alzheimer's recently moved into West Abbey Care Home when my mother was suddenly hospitalised, 2 weeks later they managed to accommodate her too. Sadly this was only for 6 days. During that time the staff have dealt with them both with sensitivity and kindness, looking after them in
any way possible to support them both. They're continuing to support Dad as he gives and tries to understand what has happened now. I'm so grateful to the whole team for their gentle professionalism and kindness.
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Review from Karen U (Daughter of Resident) published on 4 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed at West Abbey for two weeks to allow hubby and I to have a holiday. Every single carer, cleaner and admin worker were fab, so patient! I emailed frequently and they always replied with updates on Dad and his daily activities. We were very happy with my dad's care.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your lovely comments, we are delighted to hear you were happy with dad's care and that all the staff were fab, we will share this feedback with them! Hope you had a wonderful holiday and we will be happy to welcome dad again on your next holiday!

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Review from Laurence A (Son of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and dad came to Barchester West Abbey Care Home in 2015. They were both in the Lyde unit which was always warm and welcoming from the moment you walked through the door in reception to the senior nurse and all the carers on the unit. West Abbey offered to make a double room for them. This was a
huge factor in continuing to give them the best quality of life possible. Dad died two years later. They all knew us by name and they too were warm and compassionate with a touch on the arm, sometimes a hug. Dementia care is extremely demanding of the carers: our experience of them on Lyde was superb and we appreciated their skills and compassion increasingly as we got to know them over the months and years.
Mum was moved upstairs to the main unit for her end-of-life care, which was warm and appropriate; she died in September 2022. The rooms and attached toilets were always clean and tidy. Communication has always been first-rate. The manager, receptionist and administrator have always been available. The food has always been good.
Reply from Megan Best, Home services advisor at Barchester West Abbey Care Home

Thank you so much for taking the time to write this lovely review of our home. We are so pleased that both of your parents had a good experience with us and that equally your experience as a family was good also. We really appreciate your kind words. Thank you again and take care.

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Review from Heather T (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been made very comfortable in "memory lane" with an air mattress, and special attention paid to a necrotic patch on his heel. Developed at another care home, this is now responding to good nursing, and new skin is growing. Staff are wonderful, very accommodating, attentive etc.
Reply from Megan Best, Home services advisor at Barchester West Abbey Care Home

Thank you very much for taking the time to write this review. We are really pleased that you are happy with Dad's care and look forward to continuing this care for him and the family. Many thanks.

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Review from Majorie G (Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly and cheerful staff to patients and visitors.
Reply from Megan Best, Home services advisor at Barchester West Abbey Care Home

Thank you very much for taking the time to write this lovely review, we really appreciate your feedback. Many thanks. Megan.

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Review from J C (Respite Resident) assisted by family/friend published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay was for respite purposes. The care and support I received from the team were excellent. Nothing was too much trouble, with a willingness to please. There were a few shortfalls regarding the accommodation, which took a while to put right. However, this did not spoil my stay. I would certainly
return in the future.
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Review from D C (Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to the care home for a week's respite. From the moment we arrived to the moment we left, the care was exceptional. Nothing was too much trouble for any of the staff. They went above and beyond what was required of them. Although we didn't get involved in the activities, we could see there was
plenty going on. We would definitely come back.
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Review from C V (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a recent resident of the home and whilst she is still not joining in as I would like, she is in her words "very content". For my part, she is clean, tidy, well-fed and in a comfortable environment. The staff without fail are kind and gentle. Her room looks out to the garden which pleases
my mum a great deal. The precautions taken against covid are excellent and nothing has been too much trouble.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you very much for your lovely feedback. It is good to hear Mum is "very content" and we will keep working to see if we can get her to join in a bit more!

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Review from K S (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support for my mother since she arrived in the home in December. Great attention to detail, all requests and small concerns addressed immediately and fed back. Good communication from the centre to myself. Friendly staff who all show great care and empathy from the moment you come
through the door!
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Many thanks for your wonderful feedback; it is lovely to hear about the excellent care and support that mum and yourselves have received.

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Review from Ali C (Son-in-law of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
I would sadly not recommend West Abbey. The staff do care, they try their best but inadequate training and awareness of the medical needs of my mother-in-law have been below what I would expect of a care home working with patients/clients, with typical needs of dementia patients. They just seem to get
something wrong every time we visit. It is rarely a positive experience, whether it be clean hair and hands, (simple stuff), good seating and positioning, recording accurately conversations about medical intervention, or making visiting easy and hassle-free. Disappointing and feeling guilty is how we feel.
Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you Ali for your review we really do appreciate all feedback.


I am sorry to see you feel we do not meet your expectations around the needs of your mother-in-law who is living with dementia, please be assured all our staff at West Abbey Care Home are fully aware of your mother-in-law's care needs and trained to meet the standards required by the CQC.


I am also sorry to read you feel your experiences when visiting your mother-in-law haven’t always been positive, as you are aware we are currently working with the Primary Care Team to amend their medical intervention report.


Please do come and see me when you next visit and we can discuss support with you further to make every visiting experience a positive one as we know how important it is.

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Review from Lisa S (Daughter of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the overall care, the staff are amazing very welcoming. Mum absolutely loves it there for respite. She says the food is excellent.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you so much for your feedback, and I have shared this with the team who look after mum. So pleased she enjoys the food.

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Review from B A (Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the activities excellent. Staff are so caring and will do their level best to look after your needs. From my home I have been able to bring furniture and books, ornaments also plants from the garden. All in all a wonderful place to stay to end your life.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your feedback, and I am delighted you have been able to make yourself a comfortable home in our home. I will share your feedback with the activities team and the care team; they will love receiving this.
Many thanks.

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Review from L D (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enjoys her life at West Abbey. She feels safe and well looked after. From the moment you meet the staff at the front desk, you feel welcome. The carers are very hardworking and friendly. The activities team are brilliant. The food is very good and the kitchen team are all very friendly and approachable.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your wonderful feedback, we really appreciate hearing this. I have shared this with the whole team and they are smiling from ear to ear! Glad to hear that mum feels safe and well looked after. thank you again.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Barchester West Abbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Barchester West Abbey Care Home is calculated as follows: ( (215 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 245 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester West Abbey Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (53)

Meet the Team (14)

Amanda

Amanda Oxley

Job Title: General Manager

Hello, my name is Amanda Oxley and I am proud to say I am the General Manager at West Abbey. I adore Barchester as a company, especially loving Barchester’s values, support and structure.


I am delighted to now be based in West Abbey Care Home with Somerset being a part of the world I love, having holidayed here often.


My role is to support the team and I have been welcomed warmly by everyone here at West Abbey.


I have over 6 years management experience within Barchester.


I look forward to working closely with the entire team.

Gabby

Gabby Flynn

Job Title: Deputy Manager Joined: 2025

I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.


I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.

Dani

Dani Vasiu

Job Title: Clinical Lead Joined: 2005

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

Dovile

Dovile Himsworth

Job Title: Home Adminstrator Joined: 2024

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

Melony

Melony Ivor-Smith

Job Title: Admin Assistant Joined: 2024

Hello


My name is Melony and I am an Admin Assistant at West Abbey Care Home. I look after meeting new residents and supporting our existing residents with any queries they have. Please visit our home and I will be sure to provide a warm welcome.

Holly

Holly Williams

Job Title: Head of Memory Lane Joined: 2024

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.


In my spare time, I enjoy keeping active and taking part in adventurous activities!

Louis

Louis Buys

Job Title: Head of Maintenance Joined: 2007

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

Andrew

Andrew Pippard

Job Title: Head Chef Joined: 2014

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

Judith

Judith Temple

Job Title: Care Practitioner Joined: 2016

I started working at West Abbey in 2016 as a Senior Care Assistant and took the opportunity to develop my skills by training to be a Care Practitioner to be able to support the nursing team with day-to-day tasks, such as administering medication and basic wound care. I love working at West Abbey because of the opportunities enabling me to progress in my career with support from Management. Outside of work, my hobbies include gardening, cross-stitching and reading.

Nikki

Nikki Griffee

Job Title: Activities Coordinator Joined: 2018

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.


What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

Kelly

Kelly Bugler

Job Title: Nurse Joined: 2019

Hi, I’m Kelly, I am a Nurse for our memory lane unit here at West Abbey. I really enjoy working at Barchester as it has a really good team spirit. There are always colleagues around to support and share best practices. In my spare time, I am an avid reader and on my days off you can always find me with my nose stuck in a good book!

Gordon

Gordon Carpenter

Job Title: Nurse Joined: 2013

Hello, I'm Gordon, Unit Lead Nurse for the Ground Floor Community and I've enjoyed working for Barchester, here at West Abbey for over ten years. During my ten years at West Abbey, there's been lots of changes, and what I enjoy most, is looking after people in a warm and friendly environment.


Direct access to the Garden all year round is a great asset to residents living on our ground floor Community, which enables them to visit the garden independently to enjoy our outside space, open days and other outdoor events with family and friends.


A warm welcome awaits you in our Community at any time from my Team, who are always pleased to see you and willing to help relatives and visitors.

Sergiusz

Sergiusz Skorupa

Job Title: Chef Joined: 2013

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

Kristen

Kristen Mason McDonald

Job Title: Care Assistant

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

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