Barchester West Abbey Care Home

Stourton Way, Yeovil BA21 3UA
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9.8 100 Reviews
  • Barchester West Abbey Care Home, Yeovil
West Abbey has lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll find West Abbey ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1503

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester West Abbey Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Amanda Oxley (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (6)

Barchester West Abbey Care Home Reviews (100)

9.8

Barchester West Abbey Care Home has a Review Score of 9.8 (9.800) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 100 reviews.

Overall Experience
  • 73
  • 20
  • 4
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Date Published
  • 100
  • 4
  • 10
  • 21
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Reviewer Connection to Barchester West Abbey Care Home
  • 40
  • 12
  • 8
  • 7
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 100, showing 61-80
Review from Simon H (Son of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum had been in the nursing home for nearly four years. The care staff was so good to my Mum, very caring, and always kept in contact when any problems occurred as Mum had very bad dementia. Some of the home has been refurbished to a high standard which brings it up to a modern look. The rooms are
comfortable, lovely dining room and day room. Plenty of safe parking and a nice garden. The food is excellent. Pleased I chose this care home for my Mum.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for your kind words, it is lovely to hear you were pleased with mum's care, and with the home. I will share your feedback with the team. Very best wishes to you.

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Review from Sally F (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very happy at West Abbey. He greatly enjoyed the company of all the staff and was happy with the care and support he received from everyone. He was treated as an individual and we felt every member of staff took the time to have a chat and a joke in the two years he was there. We always
said we were very lucky to find West Abbey and can't thank them enough for all their care and help.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Wow, thank you for your feedback! It was a pleasure to care for dad and I am so glad that his time with us was a happy time. I have shared your feedback with the team who cared for dad and they were really grateful and overwhelmed to hear your amazing feedback. Thank you so much, really appreciate you sharing this with us.

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Review from K H (Daughter of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walked in the door, you were always welcome. Nothing was too much trouble. All of the staff upstairs were amazing, very helpful, very respectful and the care they gave was everything you could ask for.
Thank you.
Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you so much for your lovely comments. I really appreciate you taking the time to give us this feedback.
I am delighted that you found everything amazing and the staff were delighted to hear your comments.
Thank you again.

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Review from D B (Daughter of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been made very welcome. She has been shown considerable kindness since arriving. She has really enjoyed the quality of food provided. The staff are always polite and understanding and have tried to help settle her into her new home.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you so much for your very kind feedback, I have shared this with the team who were delighted to hear this.

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Review from Rachael S (Daughter of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff and lovely environment.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Wow - thank you for your fantastic comments and feedback, we all really appreciate this and so pleased you are happy with everything.

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Review from N C (Son of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff brilliant to my mother and really helped me come to terms with my mother going in a home. Thank you very much.
Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you for your review. We know how difficult moving into a care home can be so it is lovely to hear how well you have both been supported.
Thank you and I am pleased that mum is happy and settled.

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Review from A M (Nephew of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been at West Abbey Care Centre for 21 months now, mostly in the Lyde Unit, due to her Dementia. She is always clean and dressed well. Her general health has improved since she has been a resident due to the excellent care of the staff, who are always caring, respectful and compassionate
towards her.
Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for taking the time to give us your feedback.
It has been shared with the team on the Lyde unit, who really appreciated hearing this.
We really enjoy caring for your aunt, and I am pleased to hear she is well cared for.
Our passion is to deliver great care for all our residents, so it is really good to hear this is happening.
All the best and thank you again.

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Review from P J (Son of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my family's opinion, the care and attention Mum received whilst resident at West Abbey was of an extremely high standard. The staff were friendly and considerate.
Her 'end of life' care was carried out with dignity and empathy.
The family were shown great understanding and kindness.
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Review from Hazel R (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my mother's relatively short stay at West Abbey, she was treated with the upmost respect and very best care possible.
The staff, without exception, were admirable and could not be faulted.
They earned the respect and admiration from my family.
They always asked if we wanted refreshments.
They
kept in constant touch towards the end and were a great comfort to Mum and us.
WELL DONE!
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Review from A A (Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stayed at West Abbey for a month, made to feel like a human, the staff are brilliant, I will recommend West Abbey.
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Review from Ruth (Granddaughter of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Data protection issues, lack of respect for residents and family’s far too close to some residents, visitors feeding residents they are not visiting.
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Review from R B (Niece of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention in the secure unit are excellent.
The general manager was very helpful with advice, attention, care and especially her time.
We would highly recommend West Abbey - it provided a comfortable, safe haven for our aunt in the later stages of her life.
The staff were always welcoming,
caring and attentive.
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Review from Catharine B (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad lived at West Abbey for the last 2 1/2 years of his life due to having Alzheimer's and needing to be in a secure unit. The Lyde Unit provided the care and support he needed as his condition progressed. He was treated with dignity, respect and great kindness by the staff, who were also kind and helpful
to relatives and other visitors.
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Review from Sarah W (Niece of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my comments relate to the whole of West Abbey, in particular the dementia wing was outstanding.
The staff were all so kind and sympathetic to our aunt and at the end of her life, they never left her.
The general manager always gave us unlimited time and the admin staff were fantastic.
Thank
you all at West Abbey, you made a very stressful, sad time much more bearable.
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Review from David S (Son of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was at the West Abbey Lyde Unit (for dementia patients) from August 2015 until he died in January 2018. I was very impressed with his care and this was helped by the commitment of the staff and their high retention rate. I strongly recommend West Abbey to prospective residents and families.
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Review from Heather K (Friend of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I first became aware of West Abbey Care Home in 2013 when taking a neighbour to visit her husband. He was there for over 3 years and our visits were 2-3 times a week. The care taken by staff was impressive. My friend became unwell and West Abbey was the only place I would consider. I was lucky to get
her in and until her death at the beginning of December. She was so well looked after. She was a difficult person, but that did not affect the way the staff were - it is like a first class hotel, rather than a care home. The staff are brilliant.
Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you so much for your kind words and I have shared these with the team who were delighted to receive them.
It was a pleasure to see you again and to care for your friend.

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Review from Garth R (Brother-in-law of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Abbey West continues to provide excellent care. My brother in law regularly states that he 'is very lucky to have ended up in this home'.
He enjoys the food and the friendly staff. He always comments on its cleanliness.
I am impressed by staff members politeness and warmth when I visit.
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Review from Catherine K (Resident) assisted by family/friend published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff who are always around to help. The food is very good. Lovely room and a great view of the garden. Made to feel very welcome. Flexible with visitors and visiting hours. All in all, I can't fault it.
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Review from Nicholas H (Grandson of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are really friendly. We can't fault anyone or anything! Always clean and tidy and very well presented.
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Review from A B (Granddaughter of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's in a beautiful setting and my Grandma is looking onto a garden which is lovely. All of the staff seem extremely friendly and offer a nice welcome.


The rooms are nicely decorated and clean. Overall, it has a lovely feel.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Barchester West Abbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Barchester West Abbey Care Home is calculated as follows: ( (215 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 245 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester West Abbey Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (53)

Meet the Team (14)

Amanda

Amanda Oxley

Job Title: General Manager

Hello, my name is Amanda Oxley and I am proud to say I am the General Manager at West Abbey. I adore Barchester as a company, especially loving Barchester’s values, support and structure.


I am delighted to now be based in West Abbey Care Home with Somerset being a part of the world I love, having holidayed here often.


My role is to support the team and I have been welcomed warmly by everyone here at West Abbey.


I have over 6 years management experience within Barchester.


I look forward to working closely with the entire team.

Gabby

Gabby Flynn

Job Title: Deputy Manager Joined: 2025

I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.


I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.

Dani

Dani Vasiu

Job Title: Clinical Lead Joined: 2005

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

Dovile

Dovile Himsworth

Job Title: Home Adminstrator Joined: 2024

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

Melony

Melony Ivor-Smith

Job Title: Admin Assistant Joined: 2024

Hello


My name is Melony and I am an Admin Assistant at West Abbey Care Home. I look after meeting new residents and supporting our existing residents with any queries they have. Please visit our home and I will be sure to provide a warm welcome.

Holly

Holly Williams

Job Title: Head of Memory Lane Joined: 2024

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.


In my spare time, I enjoy keeping active and taking part in adventurous activities!

Louis

Louis Buys

Job Title: Head of Maintenance Joined: 2007

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

Andrew

Andrew Pippard

Job Title: Head Chef Joined: 2014

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

Judith

Judith Temple

Job Title: Care Practitioner Joined: 2016

I started working at West Abbey in 2016 as a Senior Care Assistant and took the opportunity to develop my skills by training to be a Care Practitioner to be able to support the nursing team with day-to-day tasks, such as administering medication and basic wound care. I love working at West Abbey because of the opportunities enabling me to progress in my career with support from Management. Outside of work, my hobbies include gardening, cross-stitching and reading.

Nikki

Nikki Griffee

Job Title: Activities Coordinator Joined: 2018

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.


What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

Kelly

Kelly Bugler

Job Title: Nurse Joined: 2019

Hi, I’m Kelly, I am a Nurse for our memory lane unit here at West Abbey. I really enjoy working at Barchester as it has a really good team spirit. There are always colleagues around to support and share best practices. In my spare time, I am an avid reader and on my days off you can always find me with my nose stuck in a good book!

Gordon

Gordon Carpenter

Job Title: Nurse Joined: 2013

Hello, I'm Gordon, Unit Lead Nurse for the Ground Floor Community and I've enjoyed working for Barchester, here at West Abbey for over ten years. During my ten years at West Abbey, there's been lots of changes, and what I enjoy most, is looking after people in a warm and friendly environment.


Direct access to the Garden all year round is a great asset to residents living on our ground floor Community, which enables them to visit the garden independently to enjoy our outside space, open days and other outdoor events with family and friends.


A warm welcome awaits you in our Community at any time from my Team, who are always pleased to see you and willing to help relatives and visitors.

Sergiusz

Sergiusz Skorupa

Job Title: Chef Joined: 2013

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

Kristen

Kristen Mason McDonald

Job Title: Care Assistant

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

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