
Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)

The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)

I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)

Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)

The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)

I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)

West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll...
Care Provided by Barchester West Abbey Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester West Abbey Care Home for full pricing details and T&Cs.
Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- David Sarreira(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (84)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (6)
Barchester West Abbey Care Home Reviews (109)
Barchester West Abbey Care Home has a Review Score of 9.8 (9.779) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 109 reviews.
My review is limited due to the covid19 restrictions on being able to assess the home and facilities, but appearances seem to be very good with excellent staff/resident relationships. The staff are always welcoming, friendly and supportive.
Thank you for your lovely feedback, look forward to being able to welcome you into the home to assess us fully.
Staff are helpful, caring and informative. Caring processes are well defined and followed. All staff members that I have been involved with since my mother has been a resident at West Abbey (since June 2019) have been very proactive in providing the best care possible to meet all possible and changing situations/needs. Leadership/management at West Abbey, is in my opinion, excellent.
Thank you for your feedback, it is very much appreciated. Your kind words and positive comments have been shared with the team who were really pleased to hear this.
Average nursing care facility, not the worst, but not gold standard. My parents have been in five care homes between them. This facility is expensive but is safe. Communication is poor between the home, residents, and relatives compared with the best I am familiar with. As is entertainment for the residents. However, I know my relative is in a safe place.
Thank you for taking the time to provide this feedback. We take seriously all feedback both positive and negative and I am disappointed that you don't feel we have met your expectations. I am pleased that your relative is safe with us as that is our main priority. As always I am happy to discuss via telephone or email any concerns you wish to discuss further. Many thanks, Helen
Very recent client. Organising a care home placement is stressful at the best of times. Taking on this task during these unprecedented times was onerous, to say the least. However, the swift and painless process from initial contact to admission was exceptional. I have been impressed by everyone I have had limited personal contact with at West Abbey, from the receptionist to the manager. Visiting is easy to organise but inclement weather means a cancellation. Hoping there are plans to facilitate this better for the winter months.
Thank you for your feedback and I am pleased that everything has gone well for you, I am sorry the weather has impacted on your visit. We are working on plans for the winter months and of course, we always have skype facilities if this helps on a bad weather day.
My relative has been at West Abbey for over five years during which time his Care needs have been provided to the highest standards. The management is excellent, the staff extremely friendly and helpful providing a very happy environment for residents. Covid has created many problems but West Abbey were among the first to provide patients and family with Skype facilities so patients were not completely isolated from the outside world. During a family bereavement, they assisted admirably to ensure the resident could attend the funeral, for which he was most grateful. Throughout the past months, our family has been kept informed of “new rules “ allowing pre-arranged socially distanced visits allowing a slight return to a “new” normal where patients and family can see and talk to each other.
Thank you so very much for your kind words. I am so pleased we have been able to support you and your brother in law to continue to have contact and support the funeral visit. We realise how important that is especially during this COVID hit times. All the very best and thank you again.
Mum has been with West Abbet for over two years, before lockdown, all the staff went to great lengths to ensure that all resident had excellent care. Recently due to closure, it has been very hard, but this month we were allowed our first visit in the grounds to see her. The staff were amazing, professional and hygiene standards, awareness was excellent. We couldn't as for anymore for Mums care, now or in the future.
Thank you for your lovely and very much appreciated feedback. The team were delighted to hear how happy you are with their care of mum. Glad you had a lovely visit in the garden with mum and she was looking so good.
Due to COVID, we could not visit the nursing home. We only had phone calls and zoom. Dad was only there for five weeks before his passing. He was very well cared for. The staff were always supportive of my brother and me. We could ring day and night, nothing was too much trouble. I feel very lucky that dad was at West Abbey to spend his final weeks as he was too poorly to be at home. Thank you.
Thank you for your lovely comments and feedback at what is a very difficult time for you, I really appreciate your taking the time. It was a pleasure to care for dad and our condolences are with you all.
Dad was extremely ill over Easter, and the care he received was second to none. Barchester West Abbey, despite the severity of covid19 threat, continued to show compassion, care and dignity to Dad. Even going as far as to cry with me over the phone.
Thank you for your feedback; your kind words are very much appreciated and will be shared with the team caring for dad.
My father in law was cared for extremely well to the end of his life. The staff communicated very well with us as his family. They consulted us throughout his care when we could not visit due to the COVID-19 pandemic. Their care and sensitivity at this time were exceptional.
Thank you for your lovely comments, we really appreciate you taking the time to give us this feedback. I have shared this with the team who thank you very much. It was a pleasure to care for your father in law.
My Mum had been in the nursing home for nearly four years. The care staff was so good to my Mum, very caring, and always kept in contact when any problems occurred as Mum had very bad dementia. Some of the home has been refurbished to a high standard which brings it up to a modern look. The rooms are comfortable, lovely dining room and day room. Plenty of safe parking and a nice garden. The food is excellent. Pleased I chose this care home for my Mum.
Thank you for your kind words, it is lovely to hear you were pleased with mum's care, and with the home. I will share your feedback with the team. Very best wishes to you.
My father was very happy at West Abbey. He greatly enjoyed the company of all the staff and was happy with the care and support he received from everyone. He was treated as an individual and we felt every member of staff took the time to have a chat and a joke in the two years he was there. We always said we were very lucky to find West Abbey and can't thank them enough for all their care and help.
Wow, thank you for your feedback! It was a pleasure to care for dad and I am so glad that his time with us was a happy time. I have shared your feedback with the team who cared for dad and they were really grateful and overwhelmed to hear your amazing feedback. Thank you so much, really appreciate you sharing this with us.
Thank you.
I am delighted that you found everything amazing and the staff were delighted to hear your comments.
Thank you again.
Very helpful staff and lovely environment.
Wow - thank you for your fantastic comments and feedback, we all really appreciate this and so pleased you are happy with everything.
My mother has been made very welcome. She has been shown considerable kindness since arriving. She has really enjoyed the quality of food provided. The staff are always polite and understanding and have tried to help settle her into her new home.
Thank you so much for your very kind feedback, I have shared this with the team who were delighted to hear this.
Staff brilliant to my mother and really helped me come to terms with my mother going in a home. Thank you very much.
Thank you and I am pleased that mum is happy and settled.
My aunt has been at West Abbey Care Centre for 21 months now, mostly in the Lyde Unit, due to her Dementia. She is always clean and dressed well. Her general health has improved since she has been a resident due to the excellent care of the staff, who are always caring, respectful and compassionate towards her.
It has been shared with the team on the Lyde unit, who really appreciated hearing this.
We really enjoy caring for your aunt, and I am pleased to hear she is well cared for.
Our passion is to deliver great care for all our residents, so it is really good to hear this is happening.
All the best and thank you again.
The staff, without exception, were admirable and could not be faulted.
They earned the respect and admiration from my family.
They always asked if we wanted refreshments.
They kept in constant touch towards the end and were a great comfort to Mum and us.
WELL DONE!
Her 'end of life' care was carried out with dignity and empathy.
The family were shown great understanding and kindness.
Stayed at West Abbey for a month, made to feel like a human, the staff are brilliant, I will recommend West Abbey.
Data protection issues, lack of respect for residents and family’s far too close to some residents, visitors feeding residents they are not visiting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (80) & Events (0)
- 23 Jul 2026
Our residents enjoyed a wonderful day out visiting the Clarks Shoemakers Museum, but this trip was extra special as it was the heartfelt wish of one of our residents through...
- 23 Jul 2026
Our residents enjoyed a wonderful time welcoming a beautifully restored World War II Jeep, kindly brought in by the daughter and son-in-law of one of our residents. The visit sparked...
- 23 Jul 2026
A fantastic day filled with colour and community spirit! Our team had an amazing time taking part in the Wincanton Colour Run, creating great memories while supporting a brilliant local...
There are no upcoming events for Barchester West Abbey Care Home.
Awards / Recognitions (59)
- 20 Jun 2026Recipient: Barchester West Abbey Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Abbey Care Home.
Meet the Team (17)

Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.
I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.
For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.
In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.

I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.
I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.
In my spare time, I enjoy keeping active and taking part in adventurous activities!

My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.

Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.

Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.

Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.
In my spare time, I enjoy travelling and spending quality time with my family and friends.

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.

Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Abbey Care Home to verify any information. View our terms and conditions. Barchester West Abbey Care Home has an Enhanced Service -more info.