Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll...
West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll find West Abbey ideally suited to meet your needs now and in the future.
Why not arrange a visit and see for yourself!
Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester West Abbey Care Home for full pricing details and T&Cs.
Barchester West Abbey Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 111 reviews.
We used West Abbey for a respite week (my wife has Alzheimer's) for myself and my Son (also a carer for my wife). From my first contact with the home (by phone), I was most impressed with the attitude of the staff I spoke to. Our follow-up 'interview' with the Manager was very thorough and I was...
We used West Abbey for a respite week (my wife has Alzheimer's) for myself and my Son (also a carer for my wife). From my first contact with the home (by phone), I was most impressed with the attitude of the staff I spoke to. Our follow-up 'interview' with the Manager was very thorough and I was again impressed by her friendly and helpful attitude. In view of the current pandemic, we were relieved to be offered a place for a week, subject to a clear Covid test (which fortunately was negative). All my dealings with the Manager and her staff on reception I could not fault. One receptionist even recognised my voice when I made a call - very impressive. It was also impressive that all the staff we came into contact with always greeted us with a hello and a smile, which always gives you that welcoming feeling. On picking my wife up it was obvious that she had had a good experience and I would have no hesitation in having another respite week in the future. Thank you, West Abbey.
I am so glad your wife had a good experience with us, and we would be delighted to welcome her back anytime.
Staff always very helpful and kind to my husband when staying at West Abbey for 'respite weeks'.
Staff always very helpful and kind to my husband when staying at West Abbey for 'respite weeks'.
My review is limited due to the covid19 restrictions on being able to assess the home and facilities, but appearances seem to be very good with excellent staff/resident relationships. The staff are always welcoming, friendly and supportive.
My review is limited due to the covid19 restrictions on being able to assess the home and facilities, but appearances seem to be very good with excellent staff/resident relationships. The staff are always welcoming, friendly and supportive.
Thank you for your lovely feedback, look forward to being able to welcome you into the home to assess us fully.
Staff are helpful, caring and informative. Caring processes are well defined and followed. All staff members that I have been involved with since my mother has been a resident at West Abbey (since June 2019) have been very proactive in providing the best care possible to meet all possible and...
Staff are helpful, caring and informative. Caring processes are well defined and followed. All staff members that I have been involved with since my mother has been a resident at West Abbey (since June 2019) have been very proactive in providing the best care possible to meet all possible and changing situations/needs. Leadership/management at West Abbey, is in my opinion, excellent.
Thank you for your feedback, it is very much appreciated. Your kind words and positive comments have been shared with the team who were really pleased to hear this.
Average nursing care facility, not the worst, but not gold standard. My parents have been in five care homes between them. This facility is expensive but is safe. Communication is poor between the home, residents, and relatives compared with the best I am familiar with. As is entertainment for the...
Average nursing care facility, not the worst, but not gold standard. My parents have been in five care homes between them. This facility is expensive but is safe. Communication is poor between the home, residents, and relatives compared with the best I am familiar with. As is entertainment for the residents. However, I know my relative is in a safe place.
Thank you for taking the time to provide this feedback. We take seriously all feedback both positive and negative and I am disappointed that you don't feel we have met your expectations. I am pleased that your relative is safe with us as that is our main priority. As always I am happy to discuss via telephone or email any concerns you wish to discuss further. Many thanks, Helen
Very recent client. Organising a care home placement is stressful at the best of times. Taking on this task during these unprecedented times was onerous, to say the least. However, the swift and painless process from initial contact to admission was exceptional. I have been impressed by everyone I...
Very recent client. Organising a care home placement is stressful at the best of times. Taking on this task during these unprecedented times was onerous, to say the least. However, the swift and painless process from initial contact to admission was exceptional. I have been impressed by everyone I have had limited personal contact with at West Abbey, from the receptionist to the manager. Visiting is easy to organise but inclement weather means a cancellation. Hoping there are plans to facilitate this better for the winter months.
Thank you for your feedback and I am pleased that everything has gone well for you, I am sorry the weather has impacted on your visit. We are working on plans for the winter months and of course, we always have skype facilities if this helps on a bad weather day.
My relative has been at West Abbey for over five years during which time his Care needs have been provided to the highest standards. The management is excellent, the staff extremely friendly and helpful providing a very happy environment for residents. Covid has created many problems but West Abbey...
My relative has been at West Abbey for over five years during which time his Care needs have been provided to the highest standards. The management is excellent, the staff extremely friendly and helpful providing a very happy environment for residents. Covid has created many problems but West Abbey were among the first to provide patients and family with Skype facilities so patients were not completely isolated from the outside world. During a family bereavement, they assisted admirably to ensure the resident could attend the funeral, for which he was most grateful. Throughout the past months, our family has been kept informed of “new rules “ allowing pre-arranged socially distanced visits allowing a slight return to a “new” normal where patients and family can see and talk to each other.
Thank you so very much for your kind words. I am so pleased we have been able to support you and your brother in law to continue to have contact and support the funeral visit. We realise how important that is especially during this COVID hit times. All the very best and thank you again.
Mum has been with West Abbet for over two years, before lockdown, all the staff went to great lengths to ensure that all resident had excellent care. Recently due to closure, it has been very hard, but this month we were allowed our first visit in the grounds to see her. The staff were amazing,...
Mum has been with West Abbet for over two years, before lockdown, all the staff went to great lengths to ensure that all resident had excellent care. Recently due to closure, it has been very hard, but this month we were allowed our first visit in the grounds to see her. The staff were amazing, professional and hygiene standards, awareness was excellent. We couldn't as for anymore for Mums care, now or in the future.
Thank you for your lovely and very much appreciated feedback. The team were delighted to hear how happy you are with their care of mum. Glad you had a lovely visit in the garden with mum and she was looking so good.
Due to COVID, we could not visit the nursing home. We only had phone calls and zoom. Dad was only there for five weeks before his passing. He was very well cared for. The staff were always supportive of my brother and me. We could ring day and night, nothing was too much trouble. I feel very lucky...
Due to COVID, we could not visit the nursing home. We only had phone calls and zoom. Dad was only there for five weeks before his passing. He was very well cared for. The staff were always supportive of my brother and me. We could ring day and night, nothing was too much trouble. I feel very lucky that dad was at West Abbey to spend his final weeks as he was too poorly to be at home. Thank you.
Thank you for your lovely comments and feedback at what is a very difficult time for you, I really appreciate your taking the time. It was a pleasure to care for dad and our condolences are with you all.
Dad was extremely ill over Easter, and the care he received was second to none. Barchester West Abbey, despite the severity of covid19 threat, continued to show compassion, care and dignity to Dad. Even going as far as to cry with me over the phone.
Dad was extremely ill over Easter, and the care he received was second to none. Barchester West Abbey, despite the severity of covid19 threat, continued to show compassion, care and dignity to Dad. Even going as far as to cry with me over the phone.
Thank you for your feedback; your kind words are very much appreciated and will be shared with the team caring for dad.
My father in law was cared for extremely well to the end of his life. The staff communicated very well with us as his family. They consulted us throughout his care when we could not visit due to the COVID-19 pandemic. Their care and sensitivity at this time were exceptional.
My father in law was cared for extremely well to the end of his life. The staff communicated very well with us as his family. They consulted us throughout his care when we could not visit due to the COVID-19 pandemic. Their care and sensitivity at this time were exceptional.
Thank you for your lovely comments, we really appreciate you taking the time to give us this feedback. I have shared this with the team who thank you very much. It was a pleasure to care for your father in law.
My Mum had been in the nursing home for nearly four years. The care staff was so good to my Mum, very caring, and always kept in contact when any problems occurred as Mum had very bad dementia. Some of the home has been refurbished to a high standard which brings it up to a modern look. The rooms...
My Mum had been in the nursing home for nearly four years. The care staff was so good to my Mum, very caring, and always kept in contact when any problems occurred as Mum had very bad dementia. Some of the home has been refurbished to a high standard which brings it up to a modern look. The rooms are comfortable, lovely dining room and day room. Plenty of safe parking and a nice garden. The food is excellent. Pleased I chose this care home for my Mum.
Thank you for your kind words, it is lovely to hear you were pleased with mum's care, and with the home. I will share your feedback with the team. Very best wishes to you.
My father was very happy at West Abbey. He greatly enjoyed the company of all the staff and was happy with the care and support he received from everyone. He was treated as an individual and we felt every member of staff took the time to have a chat and a joke in the two years he was there. We...
My father was very happy at West Abbey. He greatly enjoyed the company of all the staff and was happy with the care and support he received from everyone. He was treated as an individual and we felt every member of staff took the time to have a chat and a joke in the two years he was there. We always said we were very lucky to find West Abbey and can't thank them enough for all their care and help.
Wow, thank you for your feedback! It was a pleasure to care for dad and I am so glad that his time with us was a happy time. I have shared your feedback with the team who cared for dad and they were really grateful and overwhelmed to hear your amazing feedback. Thank you so much, really appreciate you sharing this with us.
Thank you.
Thank you.
Thank you again.
Very helpful staff and lovely environment.
Very helpful staff and lovely environment.
Wow - thank you for your fantastic comments and feedback, we all really appreciate this and so pleased you are happy with everything.
My mother has been made very welcome. She has been shown considerable kindness since arriving. She has really enjoyed the quality of food provided. The staff are always polite and understanding and have tried to help settle her into her new home.
My mother has been made very welcome. She has been shown considerable kindness since arriving. She has really enjoyed the quality of food provided. The staff are always polite and understanding and have tried to help settle her into her new home.
Thank you so much for your very kind feedback, I have shared this with the team who were delighted to hear this.
Staff brilliant to my mother and really helped me come to terms with my mother going in a home. Thank you very much.
Staff brilliant to my mother and really helped me come to terms with my mother going in a home. Thank you very much.
Thank you and I am pleased that mum is happy and settled.
My aunt has been at West Abbey Care Centre for 21 months now, mostly in the Lyde Unit, due to her Dementia. She is always clean and dressed well. Her general health has improved since she has been a resident due to the excellent care of the staff, who are always caring, respectful and compassionate...
My aunt has been at West Abbey Care Centre for 21 months now, mostly in the Lyde Unit, due to her Dementia. She is always clean and dressed well. Her general health has improved since she has been a resident due to the excellent care of the staff, who are always caring, respectful and compassionate towards her.
All the best and thank you again.
They always asked if we wanted...
WELL DONE!
The family were shown great understanding and kindness.
The family were shown great understanding and kindness.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
We were delighted to host our first-ever West Abbey Community Dog Show in Yeovil, and what a success it was! With over 30 fabulous dogs joining us, the day was...
What a lovely morning our residents had at Lesley Waters Cookery School in Shaftesbury! Our resident’s daughter, Lesley Waters, kindly invited us to her Cookery School, where we were warmly...
A special trip to the pub today for two of our residents, who headed out with our manager to watch Tottenham take on their opponents! One of our residents is...
There are no accreditations posted yet for Barchester West Abbey Care Home.
Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across...
Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.
I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.
For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.
In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.
I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always...
I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.
I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.
Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team...
Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.
I have been part of the West Abbey team for many years, and throughout my time here I have had the privilege of working as a night nurse, caring for...
I have been part of the West Abbey team for many years, and throughout my time here I have had the privilege of working as a night nurse, caring for our residents and getting to know them and their individual needs. Working nights has given me a great deal of experience and taught me the importance of providing calm, compassionate and reassuring care, particularly when residents may need that extra sense of comfort and security. I am now very excited to have taken on the role of Head of Unit for Lyde, our Memory Lane unit specialising in dementia care. It is a new chapter for me, and one I am really looking forward to.
I’m Gale, and I’m incredibly proud to be the Head of Unit for our residential nursing community on the ground floor at West Abbey. I joined West...
I’m Gale, and I’m incredibly proud to be the Head of Unit for our residential nursing community on the ground floor at West Abbey. I joined West Abbey at the beginning of 2025, and I have thoroughly enjoyed every moment since. Nursing has always been more than a career to me, it is a privilege to care for people, build meaningful relationships and make a positive difference in their everyday lives. I have a particular love for nursing older people. Every resident has their own story, experiences and personality, and I feel so fortunate to be able to support them through this chapter of their lives.
I am Suji, a dedicated nurse with a wealth of experience providing compassionate, high-quality care to patients and their families. Throughout my...
I am Suji, a dedicated nurse with a wealth of experience providing compassionate, high-quality care to patients and their families. Throughout my nursing career, I have developed a strong understanding of the importance of not only treating people’s health needs but also offering comfort, reassurance, and emotional support during challenging times.
Hello, my name is Malyn. I have been a nurse since 2010 and have had the opportunity to work in a variety of nursing settings throughout my career....
Hello, my name is Malyn. I have been a nurse since 2010 and have had the opportunity to work in a variety of nursing settings throughout my career. While every role has taught me something valuable, caring for older adults has been the most rewarding. I find it a privilege to support our residents, build genuine relationships with them and their families, and help them maintain their dignity, independence and quality of life. Being able to make a positive difference, even in the smallest ways, is what I love most about my role. Outside of work, I enjoy playing online games, crocheting, going for walks and painting. I also love spending quality time with my family, which helps me relax and recharge.
Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly...
Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.
My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and...
My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.
Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to...
Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.
Hi, my name is Andy. I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production...
Hi, my name is Andy. I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!
Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with...
Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.
Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my...
Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.
Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.
Hello, I’m Annie, and I’m delighted to have recently joined the team at West Abbey as an Admin Assistant. In my role, I am one of the friendly faces...
Hello, I’m Annie, and I’m delighted to have recently joined the team at West Abbey as an Admin Assistant. In my role, I am one of the friendly faces you will see around the home, helping to create a welcoming and positive environment for our residents, their families, and visitors. I enjoy being front-facing and building meaningful connections with everyone I meet, ensuring residents feel valued, supported, and at home.
Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home,...
Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.
Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards...
Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.
In my spare time, I enjoy travelling and spending quality time with my family and friends.
Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.
I’m Gary, a passionate gardener with a love for creating and caring for beautiful outdoor spaces. For me, gardening is more than just a job - it’s...
I’m Gary, a passionate gardener with a love for creating and caring for beautiful outdoor spaces. For me, gardening is more than just a job - it’s about bringing nature to life, helping plants thrive, and creating gardens that people can enjoy throughout the seasons.
Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.
Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.
Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.
Hi, I'm Farhat, Senior Care Assistant. Caring for others has always been something I'm passionate about, and I feel privileged to support our...
Hi, I'm Farhat, Senior Care Assistant. Caring for others has always been something I'm passionate about, and I feel privileged to support our residents every day. My goal is to make everyone feel safe, respected, and truly at home by treating each person with the same kindness and compassion I would want for my own family.
Hello, I am Michaela, and I am a Care Assistant at West Abbey. I have a special interest in dementia care and understand the importance of providing...
Hello, I am Michaela, and I am a Care Assistant at West Abbey. I have a special interest in dementia care and understand the importance of providing patience, kindness, and personalised support. I enjoy getting to know each person as an individual, learning about their life experiences, interests, and what makes them happy.
Hello, my name is Derek, and I am proud to be part of the team at West Abbey Care Home as a Housekeeper. I believe that a clean, comfortable, and welcoming environment plays an important role in helping residents feel happy, safe, and at home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Abbey Care Home to verify any information. View our terms and conditions. Barchester West Abbey Care Home has an Enhanced Service -what an Enhanced Service includes.