Barchester West Abbey Care Home

Stourton Way, Yeovil BA21 3UA
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9.8 99 Reviews
  • Barchester West Abbey Care Home, Yeovil
West Abbey has lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll find West Abbey ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester West Abbey Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gordon Collins (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester West Abbey Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,503

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester West Abbey Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester West Abbey Care Home Reviews (99)

Total of 99, showing 61-80
9.8

Barchester West Abbey Care Home has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester West Abbey Care Home has 99 reviews.

Overall Experience

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Review from Sally F (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very happy at West Abbey. He greatly enjoyed the company of all the staff and was happy with the care and support he received from everyone. He was treated as an individual and we felt every member of staff took the time to have a chat and a joke in the two years he was there. We always
said we were very lucky to find West Abbey and can't thank them enough for all their care and help.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Wow, thank you for your feedback! It was a pleasure to care for dad and I am so glad that his time with us was a happy time. I have shared your feedback with the team who cared for dad and they were really grateful and overwhelmed to hear your amazing feedback. Thank you so much, really appreciate you sharing this with us.


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Review from K H (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walked in the door, you were always welcome. Nothing was too much trouble. All of the staff upstairs were amazing, very helpful, very respectful and the care they gave was everything you could ask for.
Thank you.

Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you so much for your lovely comments. I really appreciate you taking the time to give us this feedback.
I am delighted that you found everything amazing and the staff were delighted to hear your comments.
Thank you again.


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Review from D B (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been made very welcome. She has been shown considerable kindness since arriving. She has really enjoyed the quality of food provided. The staff are always polite and understanding and have tried to help settle her into her new home.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you so much for your very kind feedback, I have shared this with the team who were delighted to hear this.


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Review from Rachael S (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff and lovely environment.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Wow - thank you for your fantastic comments and feedback, we all really appreciate this and so pleased you are happy with everything.


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Review from N C (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff brilliant to my mother and really helped me come to terms with my mother going in a home. Thank you very much.

Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you for your review. We know how difficult moving into a care home can be so it is lovely to hear how well you have both been supported.
Thank you and I am pleased that mum is happy and settled.


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Review from A M (Nephew of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at West Abbey Care Centre for 21 months now, mostly in the Lyde Unit, due to her Dementia. She is always clean and dressed well. Her general health has improved since she has been a resident due to the excellent care of the staff, who are always caring, respectful and compassionate
towards her.

Reply from Helen Colaco, Manager at Barchester West Abbey Care Home

Thank you for taking the time to give us your feedback.
It has been shared with the team on the Lyde unit, who really appreciated hearing this.
We really enjoy caring for your aunt, and I am pleased to hear she is well cared for.
Our passion is to deliver great care for all our residents, so it is really good to hear this is happening.
All the best and thank you again.


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Review from P J (Son of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my family's opinion, the care and attention Mum received whilst resident at West Abbey was of an extremely high standard. The staff were friendly and considerate.
Her 'end of life' care was carried out with dignity and empathy.
The family were shown great understanding and kindness.

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Review from Hazel R (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother's relatively short stay at West Abbey, she was treated with the upmost respect and very best care possible.
The staff, without exception, were admirable and could not be faulted.
They earned the respect and admiration from my family.
They always asked if we wanted refreshments.
They
kept in constant touch towards the end and were a great comfort to Mum and us.
WELL DONE!

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Review from A A (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed at West Abbey for a month, made to feel like a human, the staff are brilliant, I will recommend West Abbey.

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Review from Ruth (Granddaughter of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Data protection issues, lack of respect for residents and family’s far too close to some residents, visitors feeding residents they are not visiting.

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Review from R B (Niece of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention in the secure unit are excellent.
The general manager was very helpful with advice, attention, care and especially her time.
We would highly recommend West Abbey - it provided a comfortable, safe haven for our aunt in the later stages of her life.
The staff were always welcoming,
caring and attentive.

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Review from Catharine B (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad lived at West Abbey for the last 2 1/2 years of his life due to having Alzheimer's and needing to be in a secure unit. The Lyde Unit provided the care and support he needed as his condition progressed. He was treated with dignity, respect and great kindness by the staff, who were also kind and helpful
to relatives and other visitors.

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Review from Sarah W (Niece of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my comments relate to the whole of West Abbey, in particular the dementia wing was outstanding.
The staff were all so kind and sympathetic to our aunt and at the end of her life, they never left her.
The general manager always gave us unlimited time and the admin staff were fantastic.
Thank
you all at West Abbey, you made a very stressful, sad time much more bearable.

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Review from David S (Son of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was at the West Abbey Lyde Unit (for dementia patients) from August 2015 until he died in January 2018. I was very impressed with his care and this was helped by the commitment of the staff and their high retention rate. I strongly recommend West Abbey to prospective residents and families.

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Review from Heather K (Friend of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first became aware of West Abbey Care Home in 2013 when taking a neighbour to visit her husband. He was there for over 3 years and our visits were 2-3 times a week. The care taken by staff was impressive. My friend became unwell and West Abbey was the only place I would consider. I was lucky to get
her in and until her death at the beginning of December. She was so well looked after. She was a difficult person, but that did not affect the way the staff were - it is like a first class hotel, rather than a care home. The staff are brilliant.

Reply from Helen Colaco, General Manager at Barchester West Abbey Care Home

Thank you so much for your kind words and I have shared these with the team who were delighted to receive them.
It was a pleasure to see you again and to care for your friend.


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Review from Garth R (Brother-in-law of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey West continues to provide excellent care. My brother in law regularly states that he 'is very lucky to have ended up in this home'.
He enjoys the food and the friendly staff. He always comments on its cleanliness.
I am impressed by staff members politeness and warmth when I visit.

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Review from Catherine K (Resident) assisted by family/friend published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who are always around to help. The food is very good. Lovely room and a great view of the garden. Made to feel very welcome. Flexible with visitors and visiting hours. All in all, I can't fault it.

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Review from Nicholas H (Grandson of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are really friendly. We can't fault anyone or anything! Always clean and tidy and very well presented.

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Review from A B (Granddaughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's in a beautiful setting and my Grandma is looking onto a garden which is lovely. All of the staff seem extremely friendly and offer a nice welcome.


The rooms are nicely decorated and clean. Overall, it has a lovely feel.


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Review from E B (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have both been at West Abbey recently, my mother for respite care and my father now long term. Our experience to date has been very good. Any issues are sorted out very quickly and efficiently. The staff are excellent, always have a smile and always call us by name. My mother's highlight
of her respite was a wonderful bubble bath - which she has not had for a few years.
It is a difficult and sad situation watching your father change with dementia but the environment here is making it easier to cope with.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Barchester West Abbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Barchester West Abbey Care Home is calculated as follows: ( (270 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 306 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester West Abbey Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (53)

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Meet the Team (16)

Gordon

Gordon Collins

Job Title: General Manager

My name is Gordon and I am the General Manager at the lovely West Abbey Care Home


I have been a qualified nurse since 1997 and have worked and managed in both the Health Service, and private health care.


I passionately believe that a smile can change a day, and seeing our residents and relatives smile and laugh is my driving force. Making every day the best day for residents and relatives is incredibly important to me.


I count myself very lucky indeed to lead a team at West Abbey who I know are equally as committed to making a difference to the lives of those who live with us as I am, and I am proud to have them all on the journey with me.


When I am not at West Abbey; I am probably to be found working on one of my allotments, where I grow a multitude of flowers and vegetables, if I am not there, I will be maintaining my classic car and getting oily, much to the annoyance of my wife Claire.


I live not far away, in Dorset and I feel blessed to be living in the beautiful West Country and able to work at such a fantastic facility as West Abbey.


Helen

Helen Colaco

Job Title: Deputy Manager

Joined: 1999

Hello!


My name is Helen and I am the deputy manager here at West Abbey Care Home. I have worked at the home for over 25 years and I love supporting our residents every day. I look forward to welcoming you to our home.


Melony

Melony Ivor-Smith

Job Title: Admin Assistant

Joined: 2024

Hello


My name is Melony and I am an Admin Assistant at West Abbey Care Home. I look after meeting new residents and supporting our existing residents with any queries they have. Please visit our home and I will be sure to provide a warm welcome.


Dani

Dani Vasiu

Job Title: Clinical Lead

Joined: 2005

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.


Dovile

Dovile Himsworth

Job Title: Home Adminstrator

Joined: 2024

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.


Holly

Holly Williams

Job Title: Head of Memory Lane

Joined: 2024

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.


In my spare time, I enjoy keeping active and taking part in adventurous activities!


Louis

Louis Buys

Job Title: Head of Maintenance

Joined: 2007

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.


Andrew

Andrew Pippard

Job Title: Head Chef

Joined: 2014

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!


Judith

Judith Temple

Job Title: Care Practitioner

Joined: 2016

I started working at West Abbey in 2016 as a Senior Care Assistant and took the opportunity to develop my skills by training to be a Care Practitioner to be able to support the nursing team with day-to-day tasks, such as administering medication and basic wound care. I love working at West Abbey because of the opportunities enabling me to progress in my career with support from Management. Outside of work, my hobbies include gardening, cross-stitching and reading.


Ateca

Ateca Filipe

Job Title: Head Housekeeper

Joined: 2019

Hello, I'm Ateca. I've been working at West Abbey for about a year, and I stepped up from housekeeper to the new head housekeeper in 2020.


I am originally from Fiji, a small island in the South Pacific Ocean and I enjoy spending time with my family and friends when I'm not working.


I love working at West Abbey because I like to socialise with people, so the highlights of my day are speaking to all the residents living within the home.


Nikki

Nikki Griffee

Job Title: Activities Coordinator

Joined: 2018

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.


What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.


Kelly

Kelly Bugler

Job Title: Nurse

Joined: 2019

Hi, I’m Kelly, I am a Nurse for our memory lane unit here at West Abbey. I really enjoy working at Barchester as it has a really good team spirit. There are always colleagues around to support and share best practices. In my spare time, I am an avid reader and on my days off you can always find me with my nose stuck in a good book!


Gordon

Gordon Carpenter

Job Title: Nurse

Joined: 2013

Hello, I'm Gordon, Unit Lead Nurse for the Ground Floor Community and I've enjoyed working for Barchester, here at West Abbey for over ten years. During my ten years at West Abbey, there's been lots of changes, and what I enjoy most, is looking after people in a warm and friendly environment.


Direct access to the Garden all year round is a great asset to residents living on our ground floor Community, which enables them to visit the garden independently to enjoy our outside space, open days and other outdoor events with family and friends.


A warm welcome awaits you in our Community at any time from my Team, who are always pleased to see you and willing to help relatives and visitors.


Sergiusz

Sergiusz Skorupa

Job Title: Chef

Joined: 2013

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.


Kevin

Kevin Turner

Job Title: Physiotherapist

Joined: 2006

Hi, I'm Kevin. I qualified as a physiotherapist in 1987, before moving to Canada to work for 2 years. Upon returning I worked in the NHS for several years before starting my own practice.


I specialise in musculoskeletal conditions and care of the elderly and I have taught courses to physiotherapists all over the world.


I have been working with West Abbey since 2006.


Kristen

Kristen Mason McDonald

Job Title: Care Assistant

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.