Barchester West Abbey Care Home

Stourton Way, Yeovil BA21 3UA
Review Us
9.8 102 Reviews
  • Barchester West Abbey Care Home, Yeovil
West Abbey has lots to offer - many local amenities. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.

They think you'll find West Abbey ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

Care Provided by Barchester West Abbey Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1503

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester West Abbey Care Home to find out the exact price for your requirements.

Contact Barchester West Abbey Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester West Abbey Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Amanda Oxley (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (6)

Barchester West Abbey Care Home Reviews (102)

9.8

Barchester West Abbey Care Home has a Review Score of 9.8 (9.788) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 102 reviews.

Overall Experience
  • 75
  • 20
  • 4
  • 2
  • 1
Date Published
  • 102
  • 3
  • 9
  • 21
  • 81
Reviewer Connection to Barchester West Abbey Care Home
  • 40
  • 14
  • 8
  • 7
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 101-102
Review from George K (Friend of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my friend moved to the care home he had been diagnosed with a form of dementia. He had no interest in developing any hobbies e.g gardening or art which the home tried to interest in him and was available. He seemed to love in his own little world. The way the staff dealt with his needs was done
with patience and care for his needs. For most of his stay, he needed 24/7 care to deal with personal care and feeding as he took no interest in looking after himself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B A (Husband of Resident) published on 19 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife has been in West Abbey Yeovil since October 2013 suffering with Alzheimer's.
She is cared for beyond what we could anticipate, the care and attention given by the staff is wonderful.
To me and my family, they are like an extended family, always willing to attend to us whatever we need and
comfort us in times of stress.
Obviously I would like my wife at home but that isn't possible, however, I am content in my mind that she is well cared for in all her needs, I wouldn't want her to be anywhere else apart from West Abbey.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Barchester West Abbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.788 for Barchester West Abbey Care Home is calculated as follows: ( (215 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 245 Ratings = 4.788
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester West Abbey Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (53)

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Meet the Team (13)

Amanda

Amanda Oxley

Job Title: General Manager

Hello, my name is Amanda Oxley, and I am proud to be the General Manager at West Abbey Care Home.


I feel truly privileged to work for Barchester Healthcare, a company whose values, support, and family spirit really shine through everything we do. Barchester’s commitment to high-quality, person-centred care is something I’m deeply passionate about, and it’s what makes this role so rewarding.


Having spent many happy holidays in Somerset, I’m delighted to now call this beautiful part of the world my professional home. From the moment I arrived, I was welcomed so warmly by both our wonderful residents and our dedicated team. It already feels like family.


At West Abbey, our priority is to provide the very best in premium care, comfort, and companionship. Every resident is treated with kindness, dignity, and genuine respect, and we always go the extra mile to make every day meaningful. Whether it’s sharing a laugh, enjoying a freshly baked slice of cake, or simply taking time for a chat, we believe that the little moments matter most.


My door is always open, whether you’re a family member, a visitor, or simply curious to see what life at West Abbey is like. Please do pop in for a cuppa and a friendly chat; we’d love to welcome you and show you what makes our home so special.


With over six years of management experience within Barchester, I’m excited to continue building on our reputation for excellence, ensuring West Abbey remains a place where residents feel truly at home and cared for like family.

Gabby

Gabby Flynn

Job Title: Deputy Manager Joined: 2025

I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.


I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.

Dani

Dani Vasiu

Job Title: Clinical Lead Joined: 2005

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

Dovile

Dovile Himsworth

Job Title: Home Adminstrator Joined: 2024

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

Melony

Melony Ivor-Smith

Job Title: Admin Assistant Joined: 2024

Hello


My name is Melony and I am an Admin Assistant at West Abbey Care Home. I look after meeting new residents and supporting our existing residents with any queries they have. Please visit our home and I will be sure to provide a warm welcome.

Holly

Holly Williams

Job Title: Head of Memory Lane Joined: 2024

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.


In my spare time, I enjoy keeping active and taking part in adventurous activities!

Louis

Louis Buys

Job Title: Head of Maintenance Joined: 2007

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

Andrew

Andrew Pippard

Job Title: Head Chef Joined: 2014

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

Nikki

Nikki Griffee

Job Title: Activities Coordinator Joined: 2018

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.


What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

Kelly

Kelly Bugler

Job Title: Nurse Joined: 2019

Hi, I’m Kelly, I am a Nurse for our memory lane unit here at West Abbey. I really enjoy working at Barchester as it has a really good team spirit. There are always colleagues around to support and share best practices. In my spare time, I am an avid reader and on my days off you can always find me with my nose stuck in a good book!

Gordon

Gordon Carpenter

Job Title: Nurse Joined: 2013

Hello, I'm Gordon, Unit Lead Nurse for the Ground Floor Community and I've enjoyed working for Barchester, here at West Abbey for over ten years. During my ten years at West Abbey, there's been lots of changes, and what I enjoy most, is looking after people in a warm and friendly environment.


Direct access to the Garden all year round is a great asset to residents living on our ground floor Community, which enables them to visit the garden independently to enjoy our outside space, open days and other outdoor events with family and friends.


A warm welcome awaits you in our Community at any time from my Team, who are always pleased to see you and willing to help relatives and visitors.

Sergiusz

Sergiusz Skorupa

Job Title: Chef Joined: 2013

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

Kristen

Kristen Mason McDonald

Job Title: Care Assistant

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

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