
Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)

The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)

I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)

Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)

The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)

I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)

West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll...
Care Provided by Barchester West Abbey Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Nursing Care
- For a maximum of 92 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester West Abbey Care Home for full pricing details and T&Cs.
Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- David Sarreira(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (84)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (6)
Barchester West Abbey Care Home Reviews (109)
Barchester West Abbey Care Home has a Review Score of 9.8 (9.779) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 109 reviews.
The general manager was very helpful with advice, attention, care and especially her time.
We would highly recommend West Abbey - it provided a comfortable, safe haven for our aunt in the later stages of her life.
The staff were always welcoming, caring and attentive.
Dad lived at West Abbey for the last 2 1/2 years of his life due to having Alzheimer's and needing to be in a secure unit. The Lyde Unit provided the care and support he needed as his condition progressed. He was treated with dignity, respect and great kindness by the staff, who were also kind and helpful to relatives and other visitors.
The staff were all so kind and sympathetic to our aunt and at the end of her life, they never left her.
The general manager always gave us unlimited time and the admin staff were fantastic.
Thank you all at West Abbey, you made a very stressful, sad time much more bearable.
Dad was at the West Abbey Lyde Unit (for dementia patients) from August 2015 until he died in January 2018. I was very impressed with his care and this was helped by the commitment of the staff and their high retention rate. I strongly recommend West Abbey to prospective residents and families.
I first became aware of West Abbey Care Home in 2013 when taking a neighbour to visit her husband. He was there for over 3 years and our visits were 2-3 times a week. The care taken by staff was impressive. My friend became unwell and West Abbey was the only place I would consider. I was lucky to get her in and until her death at the beginning of December. She was so well looked after. She was a difficult person, but that did not affect the way the staff were - it is like a first class hotel, rather than a care home. The staff are brilliant.
It was a pleasure to see you again and to care for your friend.
He enjoys the food and the friendly staff. He always comments on its cleanliness.
I am impressed by staff members politeness and warmth when I visit.
Very friendly staff who are always around to help. The food is very good. Lovely room and a great view of the garden. Made to feel very welcome. Flexible with visitors and visiting hours. All in all, I can't fault it.
The staff are really friendly. We can't fault anyone or anything! Always clean and tidy and very well presented.
It's in a beautiful setting and my Grandma is looking onto a garden which is lovely. All of the staff seem extremely friendly and offer a nice welcome.
The rooms are nicely decorated and clean. Overall, it has a lovely feel.
It is a difficult and sad situation watching your father change with dementia but the environment here is making it easier to cope with.
It is very reassuring to know that he is being cared for with compassion. The staff are excellent and treat him as a person and not a room number.
The staff are all so loving and caring. The level of care far surpasses any hope I had. Nan started on the first floor however, she soon moved to the Lyde Unit.
We are so pleased with the care and attention mum gets from all of the staff, she could not be looked after any better, they go the extra mile. We, as a family are also well looked after and nothing is too much trouble for them, we are so happy with her care that we would not want her to be anywhere else.
Staff are top draw. All areas very clean. Admin staff show interest in you. Caring staff are full of information.
Thank you very much.
The West Abbey Care Centre is well run with caring and professional staff members. My mother has been there for three years since being diagnosed with dementia. She is now 94 and in good health, otherwise, mainly due to the care she receives at West Abbey Care Centre
Many thanks.
This is a very caring happy home with a lovely garden area. Residents appear to be very satisfied with all aspects of their environment. I feel younger members of staff need a little more direction in communication skills with resident families and in the finishing touches of personal care ie making sure the resident looks good by their hair and facial skin and choosing what clothes matches what! The mature staff seem to do all of the above fantastically well, we as a family can always tell when a special carer has done the care - exemplary in the word! Matron is wonderful, so human!
Thank you for your feedback, it is lovely to have such positive feedback and this has been shared with the team. Your comments about the younger team members needing more direction has been very helpful and we have tailor-made a home specific induction programme that will run alongside the regional...
My father thinks the standard of food could be better.
Also, clothes go missing ie vests and nightwear etc.
Usually, there are 3 items, all the same, in the wash at the same time.
These are small things but it makes life difficult for my parents.
All in all, we are pleased with the care home but we feel there could be a few improvements especially for the amount of money the family are paying for both parents.
Generally, the care here is very good. Sometimes resident is left too long in bed in morning and his general cleanliness and tidiness are a bit lacking in effort. One member of the care staff though is amazing and treats resident as one of her own. He is dressed etc immaculately and very compassionate. Again one of the management team is very approachable and caring, whereas another is not so thorough with their work. Unfortunately, some of the younger care team are not so compassionate and easy to converse with when asking how resident has been.
The musical activities have too much similarity and are very boring. Too much time being wasted. I am very happy with the cleanliness of the premises, the standards are very high, the majority of the staff are very kind and helpful to me and respond to my needs promptly. I attend the centre every Wednesday and spend two periods of approximately 10 days at the centre every year as a resident. I am very happy with this situation and look forward to my stays and visits.
When my father went into West Abbey Care Centre with dementia I was a little apprehensive of what care to expect. However, dad has been there over a year now and I am so grateful for the kindness and helpfulness of all the staff. Everyone cannot do enough to help. My dad keeps them on their toes as he walks around so much and they always know where he is. The manager and nurses go way and beyond their duties to ensure dad's needs are met. I wouldn't wish for dad top be anywhere else. We have been blessed with West Abbey Care Centre.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (80) & Events (0)
- 23 Jul 2026
Our residents enjoyed a wonderful day out visiting the Clarks Shoemakers Museum, but this trip was extra special as it was the heartfelt wish of one of our residents through...
- 23 Jul 2026
Our residents enjoyed a wonderful time welcoming a beautifully restored World War II Jeep, kindly brought in by the daughter and son-in-law of one of our residents. The visit sparked...
- 23 Jul 2026
A fantastic day filled with colour and community spirit! Our team had an amazing time taking part in the Wincanton Colour Run, creating great memories while supporting a brilliant local...
There are no upcoming events for Barchester West Abbey Care Home.
Awards / Recognitions (59)
- 20 Jun 2026Recipient: Barchester West Abbey Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Abbey Care Home.
Meet the Team (17)

Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.
I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.
For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.
In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.

I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.
I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.

Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.

Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.

Hello! My name is Holly and I am happy to introduce myself as the Head of the Lyde Community here at West Abbey which specialises in dementia care. Having recently joined the team I have thoroughly enjoyed getting to know the relatives and residents, it is such a great environment. I have been working within the nursing industry for nearly 10 years now including other care homes and being a part of the district nursing teams.
In my spare time, I enjoy keeping active and taking part in adventurous activities!

My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.

Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.

Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.

Hi, my name is Andy, I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!

Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.

Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.

Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.

Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.
In my spare time, I enjoy travelling and spending quality time with my family and friends.

Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.

Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.

Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.

Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.
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