Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
Well done West Abbey, Mum will be back!Charlotte M(Daughter of Resident/Service User)
The staff are friendly, caring professionals and she is treated with respect at all times.Sarah O(Daughter of Resident/Service User)
I can't thank the staff enough for their kindness, love and care which was excellent.Fiona R(Daughter of Resident/Service User)
West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll...
West Abbey has lots to offer. They provide first-class 24-hour nursing and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person and their dedication can be seen across the board - in cooking, hospitality, housekeeping and organising activities for residents.
They think you'll find West Abbey ideally suited to meet your needs now and in the future.
Why not arrange a visit and see for yourself!
Contact Barchester West Abbey Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester West Abbey Care Home for full pricing details and T&Cs.
Barchester West Abbey Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester West Abbey Care Home has 111 reviews.
Stayed at West Abbey for a month, made to feel like a human, the staff are brilliant, I will recommend West Abbey.
Stayed at West Abbey for a month, made to feel like a human, the staff are brilliant, I will recommend West Abbey.
Data protection issues, lack of respect for residents and family’s far too close to some residents, visitors feeding residents they are not visiting.
Data protection issues, lack of respect for residents and family’s far too close to some residents, visitors feeding residents they are not visiting.
The staff were always...
The staff were always welcoming, caring and attentive.
Dad lived at West Abbey for the last 2 1/2 years of his life due to having Alzheimer's and needing to be in a secure unit. The Lyde Unit provided the care and support he needed as his condition progressed. He was treated with dignity, respect and great kindness by the staff, who were also kind and...
Dad lived at West Abbey for the last 2 1/2 years of his life due to having Alzheimer's and needing to be in a secure unit. The Lyde Unit provided the care and support he needed as his condition progressed. He was treated with dignity, respect and great kindness by the staff, who were also kind and helpful to relatives and other visitors.
The general manager always gave us unlimited time and the admin staff were...
Thank you all at West Abbey, you made a very stressful, sad time much more bearable.
Dad was at the West Abbey Lyde Unit (for dementia patients) from August 2015 until he died in January 2018. I was very impressed with his care and this was helped by the commitment of the staff and their high retention rate. I strongly recommend West Abbey to prospective residents and families.
Dad was at the West Abbey Lyde Unit (for dementia patients) from August 2015 until he died in January 2018. I was very impressed with his care and this was helped by the commitment of the staff and their high retention rate. I strongly recommend West Abbey to prospective residents and families.
I first became aware of West Abbey Care Home in 2013 when taking a neighbour to visit her husband. He was there for over 3 years and our visits were 2-3 times a week. The care taken by staff was impressive. My friend became unwell and West Abbey was the only place I would consider. I was lucky to...
I first became aware of West Abbey Care Home in 2013 when taking a neighbour to visit her husband. He was there for over 3 years and our visits were 2-3 times a week. The care taken by staff was impressive. My friend became unwell and West Abbey was the only place I would consider. I was lucky to get her in and until her death at the beginning of December. She was so well looked after. She was a difficult person, but that did not affect the way the staff were - it is like a first class hotel, rather than a care home. The staff are brilliant.
It was a pleasure to see you again and to care for your friend.
I am impressed by staff members politeness and warmth when I visit.
I am impressed by staff members politeness and warmth when I visit.
Very friendly staff who are always around to help. The food is very good. Lovely room and a great view of the garden. Made to feel very welcome. Flexible with visitors and visiting hours. All in all, I can't fault it.
Very friendly staff who are always around to help. The food is very good. Lovely room and a great view of the garden. Made to feel very welcome. Flexible with visitors and visiting hours. All in all, I can't fault it.
The staff are really friendly. We can't fault anyone or anything! Always clean and tidy and very well presented.
The staff are really friendly. We can't fault anyone or anything! Always clean and tidy and very well presented.
It's in a beautiful setting and my Grandma is looking onto a garden which is lovely. All of the staff seem extremely friendly and offer a nice welcome.
The rooms are nicely decorated and clean. Overall, it has a lovely feel.
It's in a beautiful setting and my Grandma is looking onto a garden which is lovely. All of the staff seem extremely friendly and offer a nice welcome.
The rooms are nicely decorated and clean. Overall, it has a lovely feel.
My parents have both been at West Abbey recently, my mother for respite care and my father now long term. Our experience to date has been very good. Any issues are sorted out very quickly and efficiently. The staff are excellent, always have a smile and always call us by name. My mother's highlight...
It is a difficult and sad situation watching your father change with dementia but the environment here is making it easier to cope with.
It is very reassuring to know that he is being cared for with compassion. The staff are excellent and treat him as a person and not a room number.
It is very reassuring to know that he is being cared for with compassion. The staff are excellent and treat him as a person and not a room number.
The staff are all so loving and caring. The level of care far surpasses any hope I had. Nan started on the first floor however, she soon moved to the Lyde Unit.
The staff are all so loving and caring. The level of care far surpasses any hope I had. Nan started on the first floor however, she soon moved to the Lyde Unit.
We are so pleased with the care and attention mum gets from all of the staff, she could not be looked after any better, they go the extra mile. We, as a family are also well looked after and nothing is too much trouble for them, we are so happy with her care that we would not want her to be...
We are so pleased with the care and attention mum gets from all of the staff, she could not be looked after any better, they go the extra mile. We, as a family are also well looked after and nothing is too much trouble for them, we are so happy with her care that we would not want her to be anywhere else.
Staff are top draw. All areas very clean. Admin staff show interest in you. Caring staff are full of information.
Staff are top draw. All areas very clean. Admin staff show interest in you. Caring staff are full of information.
Thank you very much.
The West Abbey Care Centre is well run with caring and professional staff members. My mother has been there for three years since being diagnosed with dementia. She is now 94 and in good health, otherwise, mainly due to the care she receives at West Abbey Care Centre
The West Abbey Care Centre is well run with caring and professional staff members. My mother has been there for three years since being diagnosed with dementia. She is now 94 and in good health, otherwise, mainly due to the care she receives at West Abbey Care Centre
Many thanks.
This is a very caring happy home with a lovely garden area. Residents appear to be very satisfied with all aspects of their environment. I feel younger members of staff need a little more direction in communication skills with resident families and in the finishing touches of personal care ie...
This is a very caring happy home with a lovely garden area. Residents appear to be very satisfied with all aspects of their environment. I feel younger members of staff need a little more direction in communication skills with resident families and in the finishing touches of personal care ie making sure the resident looks good by their hair and facial skin and choosing what clothes matches what! The mature staff seem to do all of the above fantastically well, we as a family can always tell when a special carer has done the care - exemplary in the word! Matron is wonderful, so human!
Thank you for your feedback, it is lovely to have such positive feedback and this has been shared with the team. Your comments about the younger team members needing more direction has been very helpful and we have tailor-made a home specific induction programme that will run alongside the regional...
Thank you for your feedback, it is lovely to have such positive feedback and this has been shared with the team. Your comments about the younger team members needing more direction has been very helpful and we have tailor-made a home specific induction programme that will run alongside the regional induction to support carers more within the home in their delivery of care. I hope you find this improves the finishing touches for you.
These are small things but it makes life difficult for my...
All in all, we are pleased with the care home but we feel there could be a few improvements especially for the amount of money the family are paying for both parents.
Generally, the care here is very good. Sometimes resident is left too long in bed in morning and his general cleanliness and tidiness are a bit lacking in effort. One member of the care staff though is amazing and treats resident as one of her own. He is dressed etc immaculately and very...
Generally, the care here is very good. Sometimes resident is left too long in bed in morning and his general cleanliness and tidiness are a bit lacking in effort. One member of the care staff though is amazing and treats resident as one of her own. He is dressed etc immaculately and very compassionate. Again one of the management team is very approachable and caring, whereas another is not so thorough with their work. Unfortunately, some of the younger care team are not so compassionate and easy to converse with when asking how resident has been.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
We were delighted to host our first-ever West Abbey Community Dog Show in Yeovil, and what a success it was! With over 30 fabulous dogs joining us, the day was...
What a lovely morning our residents had at Lesley Waters Cookery School in Shaftesbury! Our resident’s daughter, Lesley Waters, kindly invited us to her Cookery School, where we were warmly...
A special trip to the pub today for two of our residents, who headed out with our manager to watch Tottenham take on their opponents! One of our residents is...
There are no accreditations posted yet for Barchester West Abbey Care Home.
Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across...
Hello, my name is David, and I am the General Manager at West Abbey.
I have over 12 years’ experience in the care sector in England, working across both nursing and residential settings, with a strong focus on dementia care, including complex dementia and high-acuity nursing needs. Throughout my career, I have developed a clear focus on quality, team development, and creating positive and person-centred environments. I have been proud to contribute to achieving Outstanding as Head of Care, and more recently to achieving Gold Standards Framework accreditation, recognising high-quality end-of-life care.
I am passionate about building strong, supportive teams and working closely with residents, families, and professionals. One of my key focuses is creating a real sense of community within the home, where people feel valued, respected, and truly at home. I am particularly driven by achieving positive outcomes for residents and their families, while supporting staff to grow and develop into confident leaders.
For me, it’s about the small details, ensuring high standards of care, creating meaningful daily experiences, and delivering consistency across the home.
In my spare time, I enjoy exploring the UK and its beautiful villages, spending time with my children, and watching professional cycling.
I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always...
I have worked in healthcare for 20 years and have been a registered nurse for 14 of them. I am passionate about Private Sector Care and have always loved the work I do. I am lucky that I look forward to coming to work every day.
I am originally from Somerset, and my nursing career has allowed me to live in different parts of the country before recently returning home. I am very excited to be part of the West Abbey Team and work with some amazing people.
Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team...
Hi, I’m Dani, I started working at West Abbey in 2005 as a Unit Head and have progressed to Clinical Lead. I am happy to be a part of an amazing team that delivers the highest level of care to those they support. In my free time, I like football, running and music.
I have been part of the West Abbey team for many years, and throughout my time here I have had the privilege of working as a night nurse, caring for...
I have been part of the West Abbey team for many years, and throughout my time here I have had the privilege of working as a night nurse, caring for our residents and getting to know them and their individual needs. Working nights has given me a great deal of experience and taught me the importance of providing calm, compassionate and reassuring care, particularly when residents may need that extra sense of comfort and security. I am now very excited to have taken on the role of Head of Unit for Lyde, our Memory Lane unit specialising in dementia care. It is a new chapter for me, and one I am really looking forward to.
I’m Gale, and I’m incredibly proud to be the Head of Unit for our residential nursing community on the ground floor at West Abbey. I joined West...
I’m Gale, and I’m incredibly proud to be the Head of Unit for our residential nursing community on the ground floor at West Abbey. I joined West Abbey at the beginning of 2025, and I have thoroughly enjoyed every moment since. Nursing has always been more than a career to me, it is a privilege to care for people, build meaningful relationships and make a positive difference in their everyday lives. I have a particular love for nursing older people. Every resident has their own story, experiences and personality, and I feel so fortunate to be able to support them through this chapter of their lives.
I am Suji, a dedicated nurse with a wealth of experience providing compassionate, high-quality care to patients and their families. Throughout my...
I am Suji, a dedicated nurse with a wealth of experience providing compassionate, high-quality care to patients and their families. Throughout my nursing career, I have developed a strong understanding of the importance of not only treating people’s health needs but also offering comfort, reassurance, and emotional support during challenging times.
Hello, my name is Malyn. I have been a nurse since 2010 and have had the opportunity to work in a variety of nursing settings throughout my career....
Hello, my name is Malyn. I have been a nurse since 2010 and have had the opportunity to work in a variety of nursing settings throughout my career. While every role has taught me something valuable, caring for older adults has been the most rewarding. I find it a privilege to support our residents, build genuine relationships with them and their families, and help them maintain their dignity, independence and quality of life. Being able to make a positive difference, even in the smallest ways, is what I love most about my role. Outside of work, I enjoy playing online games, crocheting, going for walks and painting. I also love spending quality time with my family, which helps me relax and recharge.
Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly...
Hello, my name is Dovile and I am proud to say I am the Administrator here at West Abbey Care Home. I have worked within the care industry for nearly 20 years and have found a passion for working with the admin sector. I really enjoy being able to help everyone and I look forward to welcoming existing and new families to our home. In my spare time, I enjoy spending quality time with my son.
My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and...
My name is Ritu, and I am a Care Practitioner at West Abbey Care Home. I am passionate about providing compassionate, person-centred care and supporting our residents to live with dignity, comfort, and independence. I enjoy getting to know each resident as an individual and building meaningful relationships with them and their families.
Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to...
Hi, I am Holly, a Care Practitioner. Working at West Abbey Care Home means being part of a supportive team that shares the same commitment to delivering high-quality care. I take pride in helping create a warm, welcoming environment where residents can feel at home, maintain their independence, and enjoy the best possible quality of life.
Hi, my name is Andy. I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production...
Hi, my name is Andy. I have worked in catering for 15 years and have been here at West Abbey for over 10 years. I am a Level 3 Qualified Production Chef and take delight in cooking and providing good food for my residents, colleagues and family during my days off!
Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with...
Hi, I’m Louis. I have been working at West Abbey since 2007. I really ensure the home is presented to the highest standard and support residents with any personalisations to their rooms. In my spare time, I enjoy sightseeing and most of all my PlayStation.
Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my...
Hi, I'm Nikki and I originally came to work at West Abbey in 2018 and have worked in various roles supporting our residents.
What I enjoy about my job is that no two days are the same and most of all, I thoroughly enjoy everyday activities with the residents including 1-2-1 room visits all the way to professional singers visiting us. A firm favourite of mine and the residents at West Abbey is using our mini-bus weekly and visiting local nature hot spots! I look forward to welcoming you to our home.
Hi, I'm Keira, the Activities Assistant at West Abbey. I'm passionate about creating enjoyable, meaningful experiences that bring people together and brighten each day for our residents.
Hello, I’m Annie, and I’m delighted to have recently joined the team at West Abbey as an Admin Assistant. In my role, I am one of the friendly faces...
Hello, I’m Annie, and I’m delighted to have recently joined the team at West Abbey as an Admin Assistant. In my role, I am one of the friendly faces you will see around the home, helping to create a welcoming and positive environment for our residents, their families, and visitors. I enjoy being front-facing and building meaningful connections with everyone I meet, ensuring residents feel valued, supported, and at home.
Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home,...
Hello, I'm Nicola, and I am an admin assistant at West Abbey. As one of the first people you'll meet when you visit or contact West Abbey Care Home, I take pride in making everyone feel welcome. Whether I'm greeting residents and their families, answering enquiries, or supporting the team with day-to-day administration, I enjoy helping to ensure everything runs smoothly.
Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards...
Hi, my name is Claudia. I’ve recently joined the West Abbey team as the new Head of Housekeeping. I take great pride in maintaining high standards and have a strong eye for detail.
In my spare time, I enjoy travelling and spending quality time with my family and friends.
Hi I’m Serg. I have worked here at West Abbey for 7 years. I love making lovely dishes for all of the residents here, and knowing they’ve enjoyed it makes my day. In my free time I like to spend my time with my family and my son.
I’m Gary, a passionate gardener with a love for creating and caring for beautiful outdoor spaces. For me, gardening is more than just a job - it’s...
I’m Gary, a passionate gardener with a love for creating and caring for beautiful outdoor spaces. For me, gardening is more than just a job - it’s about bringing nature to life, helping plants thrive, and creating gardens that people can enjoy throughout the seasons.
Hello, my name is Kristen and I am proud to say I am a Care Assistant here at West Abbey. I love helping our residents with all their needs and making everything a little easier for each and every one of them.
Hello, my name is Richard, and I am proud to say I am a Care Assistant here at West Abbey.
Hello, my name is Kathryn, and I am proud to say I am a Care Assistant here at West Abbey.
Hi, I'm Farhat, Senior Care Assistant. Caring for others has always been something I'm passionate about, and I feel privileged to support our...
Hi, I'm Farhat, Senior Care Assistant. Caring for others has always been something I'm passionate about, and I feel privileged to support our residents every day. My goal is to make everyone feel safe, respected, and truly at home by treating each person with the same kindness and compassion I would want for my own family.
Hello, I am Michaela, and I am a Care Assistant at West Abbey. I have a special interest in dementia care and understand the importance of providing...
Hello, I am Michaela, and I am a Care Assistant at West Abbey. I have a special interest in dementia care and understand the importance of providing patience, kindness, and personalised support. I enjoy getting to know each person as an individual, learning about their life experiences, interests, and what makes them happy.
Hello, my name is Derek, and I am proud to be part of the team at West Abbey Care Home as a Housekeeper. I believe that a clean, comfortable, and welcoming environment plays an important role in helping residents feel happy, safe, and at home.
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