Submit a Review for Kimberly East Care Centre
27 Tollgate Road, Salisbury, SP1 2JA
View full details of Kimberly East Care CentreLatest Reviews for Kimberly East Care Centre
02 February 2026
Mum was at home since February 2024. Few challenges at beginning with suitable food option, and her preferences took a while to sort out (attitude of chef on one occasion was unacceptable). Staff were always caring and welcoming and really did seem to care for mum and make her stay as enjoyable as
possible. How ever the staff seemed under staffed, especially at weekends. On one occasion on a Saturday an activity was advertised but didn't go ahead. Security was very good as she was identified as a flight risk. Mum did have quite a few serious falls whilst in home.
16 January 2026
My father was a resident at Kimberley East from April 2024 until he sadly passed away on 1st January 2026.
During his stay he was treated with nothing but complete professionalism, love, kindness and care. Even in his last few weeks his comfort and dignity were upper most in the care he received.
In fact the last video we have of Dad was taken on Christmas Day and in it he is telling the staff how amazing and wonderful they are. A sentiment echoed by his family.
The home, the family room and his room were always clean and tidy and were always greeted with a smile and hello by all the staff we met.
As a family we cannot thank everyone (no matter their role) at Kimberley East enough for making Dad happy, content and well looked after.
19 December 2025
The nursing staff were very kind, caring and professional. Most of the carers treated my friend with dignity and compassion. Even after my friend passed away, the nurses spoke to her and told her what they were going to do. Again in such a caring manner.
11 December 2025
I have found the nursing home to be clean and tidy and the staff very friendly. My friend was only in the care home for a relatively short period of time for palliative care. The facilities available for visitors were good, with a separate room to make a drink and/or wait whilst friend being
attended to.
11 December 2025
I found all the staff very caring and helpful in their dealing with Shirley and me. The home was spotlessly clean at all times. What I particularly liked was to be able to bring some of her ornaments, teddies and pictures, etc. It really helped to settle her in. Thank you all for the care you showed
her - I wouldn't hesitate to recommend Kimberly East to anyone looking for a nursing home. Kind regards to all.
11 December 2025
Wonderful caring home used for a family member with diabetes and increasing Mental Health issues. A difficult combination. Home itself is lovely, staff are all caring, access is simple (once they know you) and unfussy but importantly secure for staff and residents. Rooms a good size and well fitted.
Food excellent, good laundry service and escorting to medical appointments.
Things that matter for residents like hair beauty and activities are all laid on and interesting.
This is a really nice care home offering good value, well resourced and in a convenient location.
Like all such homes the key asset is the ownership, the way its run and managed and the great staff and that makes it.
As a family we could not find a better place and will use them again without hesitation.
01 December 2025
I visited Kimberly East on the 27th October after an initial enquiry at 9.00 am that morning I was offered a visit to the home the same day. This was really reassuring and the experience I had was professional, informative, transparent and incredibly helpful. After agreeing the home would meet my
partners needs he was admitted on the morning of October 30th. The staff have been fantastic in making myself and more importantly my partner feel welcome and safe. Everyone went out of their way to accommodate my partners needs. Getting to know him, personalising his door sign, putting up personal pictures even printing off photos. A beautifully clean care home and I have been able to speak to the manager and placement manager when ever I need to (both have been outstanding) As my partner doesn't leave his room the activities are brought to his room! Thank you for providing such outstanding facilities and care. I feel 100% confident this has helped support my partner in feeling valued.
27 November 2025
My friend was relocated to this home to receive the end of life care. She struggled with the changes from her home environment but all the care staff and the nurses have been fantastic - patient, kind, approachable, and caring. I truly think they provided the best care possible till the last. Thank
you very much for all our hard work and support.
03 September 2025
My father in law came to Kimberley East in April 1923 after a spell in hospital. When it became clear that he was not going to be able to be cared for at home we worried about what sort of a care home he was going to spend his final year's in, we need not have worried and the whole family have been
so happy with his care.
My father in law was not always easy to care for but there has never been a time when we have not seen him cared for with dignity and humour which he, and the rest of the family appreciated. The family all tried to make sure he had a visit every day, and we were always made to feel very welcome, we were even allowed to bring our dog Ted to visit (he loved coming in and making friends). Sadly my father in law passed away on the 4th July and we all want to say Thank you for the care and compassion you showed us all. The best recommendation I can give is that if I need to be cared for in the years to come I hope Kimberley East have a space for me.
03 September 2025
Although mum was only resident here for a short time, the care and compassion shown to her and us as a family at a very difficult time was faultless. All the staff were so friendly and reactive to any questions or help we needed.
07 August 2025
Excellent care from a polite and friendly staff.
18 June 2025
From the moment we had connection and contact from Kimberly East the care has been outstanding. Everyone, from leadership, care team, cleaners, have treated us with respect, empathy and care. Nothing has been too big or small to make my relative as comfortable as possible. The activities have also
been a great comfort to the family and made us smile when times have been challenging. Thank you very much.
11 June 2025
I cannot express enough how wonderful the care home at Kimberly East Care Centre has been. From the moment I walked in, the staff made us feel welcomed and reassured. the care home is warm, clean and inviting and its clear that they take pride in maintaining it. The staff members were genuinely
caring and compassionate. My father was well looked after and the food was very good and you could help yourselves to drinks and cake! I would recommend this care home.
17 April 2025
Very happy with everything & the staff & management.
02 April 2025
My mother suffered from Alzheimer's and spent her last 11 months in Kimberly East. From day 1 the staff were excellent & dealt with my mother with care, compassion & sometimes humour. Our family were very satisfied with the care my mum received.
12 March 2025
For something I was not prepared for, initlaly I found everything depressing and daunting. My mum has now been up there for other a year now and the experience is easier slightly. The staff are very polite which helps. I have limited my visits to mainly 1 weekly visits instead of every other day
which again helps to deal with the satcetation. I did enjoy the summer party in the garden. Hopefully I will be present when the birds of prey are next booked.
28 February 2025
Overall the care my Mother received was excellent allowing her to recuperate and get better so she could go home.
However, the main concern she had and I also raised to the team was that her food was served cold, although on a hot plate.
Considering the cost of the stay she felt that it should be
at least hot as this constantly worried her. Bedsheets only change once in three weeks - her statement - I hope that this issue is resolved for future residents.
31 January 2025
Since I moved here in April 2024, I have been completely satisfied with my care. The staff are wonderful - kind and caring and always treat me with the utmost respect and dignity. I cannot recommend Kimberly East highly enough.
28 January 2025
I can't thank the Manager and all the staff at Kimberley East enough for their care and compassion towards my father who spent the last 6 months of his life being cared for with respect, dignity, and warmth.
It gave the family a sense of peace to know he was finally getting the care he deserved.
During his final hours, we were all well looked after and couldn't have asked for more.
Thank you all!
21 January 2025
All the staff are amazing, extremely polite, helpful and always seem happy. The care my husband receives is first-class. The only improvement would be to have a monthly or bi-monthly update.
Latest Reviews for Kimberly East Care Centre
02 February 2026
Mum was at home since February 2024. Few challenges at beginning with suitable food option, and her preferences took a while to sort out (attitude of chef on one occasion was unacceptable). Staff were always caring and welcoming and really did seem to care for mum and make her stay as enjoyable as
possible. How ever the staff seemed under staffed, especially at weekends. On one occasion on a Saturday an activity was advertised but didn't go ahead. Security was very good as she was identified as a flight risk. Mum did have quite a few serious falls whilst in home.
16 January 2026
My father was a resident at Kimberley East from April 2024 until he sadly passed away on 1st January 2026.
During his stay he was treated with nothing but complete professionalism, love, kindness and care. Even in his last few weeks his comfort and dignity were upper most in the care he received.
In fact the last video we have of Dad was taken on Christmas Day and in it he is telling the staff how amazing and wonderful they are. A sentiment echoed by his family.
The home, the family room and his room were always clean and tidy and were always greeted with a smile and hello by all the staff we met.
As a family we cannot thank everyone (no matter their role) at Kimberley East enough for making Dad happy, content and well looked after.
19 December 2025
The nursing staff were very kind, caring and professional. Most of the carers treated my friend with dignity and compassion. Even after my friend passed away, the nurses spoke to her and told her what they were going to do. Again in such a caring manner.
11 December 2025
I have found the nursing home to be clean and tidy and the staff very friendly. My friend was only in the care home for a relatively short period of time for palliative care. The facilities available for visitors were good, with a separate room to make a drink and/or wait whilst friend being
attended to.
11 December 2025
I found all the staff very caring and helpful in their dealing with Shirley and me. The home was spotlessly clean at all times. What I particularly liked was to be able to bring some of her ornaments, teddies and pictures, etc. It really helped to settle her in. Thank you all for the care you showed
her - I wouldn't hesitate to recommend Kimberly East to anyone looking for a nursing home. Kind regards to all.
11 December 2025
Wonderful caring home used for a family member with diabetes and increasing Mental Health issues. A difficult combination. Home itself is lovely, staff are all caring, access is simple (once they know you) and unfussy but importantly secure for staff and residents. Rooms a good size and well fitted.
Food excellent, good laundry service and escorting to medical appointments.
Things that matter for residents like hair beauty and activities are all laid on and interesting.
This is a really nice care home offering good value, well resourced and in a convenient location.
Like all such homes the key asset is the ownership, the way its run and managed and the great staff and that makes it.
As a family we could not find a better place and will use them again without hesitation.
01 December 2025
I visited Kimberly East on the 27th October after an initial enquiry at 9.00 am that morning I was offered a visit to the home the same day. This was really reassuring and the experience I had was professional, informative, transparent and incredibly helpful. After agreeing the home would meet my
partners needs he was admitted on the morning of October 30th. The staff have been fantastic in making myself and more importantly my partner feel welcome and safe. Everyone went out of their way to accommodate my partners needs. Getting to know him, personalising his door sign, putting up personal pictures even printing off photos. A beautifully clean care home and I have been able to speak to the manager and placement manager when ever I need to (both have been outstanding) As my partner doesn't leave his room the activities are brought to his room! Thank you for providing such outstanding facilities and care. I feel 100% confident this has helped support my partner in feeling valued.
27 November 2025
My friend was relocated to this home to receive the end of life care. She struggled with the changes from her home environment but all the care staff and the nurses have been fantastic - patient, kind, approachable, and caring. I truly think they provided the best care possible till the last. Thank
you very much for all our hard work and support.
03 September 2025
My father in law came to Kimberley East in April 1923 after a spell in hospital. When it became clear that he was not going to be able to be cared for at home we worried about what sort of a care home he was going to spend his final year's in, we need not have worried and the whole family have been
so happy with his care.
My father in law was not always easy to care for but there has never been a time when we have not seen him cared for with dignity and humour which he, and the rest of the family appreciated. The family all tried to make sure he had a visit every day, and we were always made to feel very welcome, we were even allowed to bring our dog Ted to visit (he loved coming in and making friends). Sadly my father in law passed away on the 4th July and we all want to say Thank you for the care and compassion you showed us all. The best recommendation I can give is that if I need to be cared for in the years to come I hope Kimberley East have a space for me.
03 September 2025
Although mum was only resident here for a short time, the care and compassion shown to her and us as a family at a very difficult time was faultless. All the staff were so friendly and reactive to any questions or help we needed.
07 August 2025
Excellent care from a polite and friendly staff.
18 June 2025
From the moment we had connection and contact from Kimberly East the care has been outstanding. Everyone, from leadership, care team, cleaners, have treated us with respect, empathy and care. Nothing has been too big or small to make my relative as comfortable as possible. The activities have also
been a great comfort to the family and made us smile when times have been challenging. Thank you very much.
11 June 2025
I cannot express enough how wonderful the care home at Kimberly East Care Centre has been. From the moment I walked in, the staff made us feel welcomed and reassured. the care home is warm, clean and inviting and its clear that they take pride in maintaining it. The staff members were genuinely
caring and compassionate. My father was well looked after and the food was very good and you could help yourselves to drinks and cake! I would recommend this care home.
17 April 2025
Very happy with everything & the staff & management.
02 April 2025
My mother suffered from Alzheimer's and spent her last 11 months in Kimberly East. From day 1 the staff were excellent & dealt with my mother with care, compassion & sometimes humour. Our family were very satisfied with the care my mum received.
12 March 2025
For something I was not prepared for, initlaly I found everything depressing and daunting. My mum has now been up there for other a year now and the experience is easier slightly. The staff are very polite which helps. I have limited my visits to mainly 1 weekly visits instead of every other day
which again helps to deal with the satcetation. I did enjoy the summer party in the garden. Hopefully I will be present when the birds of prey are next booked.
28 February 2025
Overall the care my Mother received was excellent allowing her to recuperate and get better so she could go home.
However, the main concern she had and I also raised to the team was that her food was served cold, although on a hot plate.
Considering the cost of the stay she felt that it should be
at least hot as this constantly worried her. Bedsheets only change once in three weeks - her statement - I hope that this issue is resolved for future residents.
31 January 2025
Since I moved here in April 2024, I have been completely satisfied with my care. The staff are wonderful - kind and caring and always treat me with the utmost respect and dignity. I cannot recommend Kimberly East highly enough.
28 January 2025
I can't thank the Manager and all the staff at Kimberley East enough for their care and compassion towards my father who spent the last 6 months of his life being cared for with respect, dignity, and warmth.
It gave the family a sense of peace to know he was finally getting the care he deserved.
During his final hours, we were all well looked after and couldn't have asked for more.
Thank you all!
21 January 2025
All the staff are amazing, extremely polite, helpful and always seem happy. The care my husband receives is first-class. The only improvement would be to have a monthly or bi-monthly update.