Kimberly East Care Centre

27 Tollgate Road, Salisbury SP1 2JA
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9.7 47 Reviews
  • Kimberly East Care Centre, Salisbury
Kimberly East Care Centre is a twenty-seven capacity accommodation that is well staffed, resourced and equipped for delivering a versatile service.

Residents receive attention and personalised care plans from qualified professionals, as well as having their own freedoms and dignity respected and being able to pursue the hobbies and interests that suit them.

The purpose built home is spacious and has good wheelchair access, with residents who are looking to pursue an independent lifestyle having many convenient amenities nearby. Kimberly East includes flexible facilities utilising the latest technology to provide outstanding support for convalescence, dementia and end-of-life.

This includes: En-suite rooms with electric hoists, Integral health spa, social club and activity spaces, Accommodation for relatives and community support staff, Education facilities to provide help with ongoing care, Full CCTV overt recording system, electable for bedrooms.
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Care Provided by Kimberly East Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1900
  • Self-Funded Residential Dementia Care: £1400 – £1900
  • Self-Funded Nursing Care: £1400 – £1900
  • Self-Funded Nursing Dementia Care: £1400 – £1900
  • RESPITE Self-Funded Residential Care: £1568 – £2128
  • RESPITE Self-Funded Residential Dementia Care: £1568 – £2128
  • RESPITE Self-Funded Nursing Care: £1568 – £2128
  • RESPITE Self-Funded Nursing Dementia Care: £1568 – £2128

Please contact Wessex Care and speak to our Placements Manager, Zoe Johnson for further information.

These prices are only a guideline, please contact Kimberly East Care Centre to find out the exact price for your requirements.

Contact Kimberly East Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kimberly East Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jodie Airey (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (27)

Kimberly East Care Centre Reviews (47)

9.7

Kimberly East Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 26 reviews in the last 2 years.
Over all time Kimberly East Care Centre has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kimberly East Care Centre
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Total of 47, showing 1-20
Review from C S (Friend of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursing staff were very kind, caring and professional. Most of the carers treated my friend with dignity and compassion. Even after my friend passed away, the nurses spoke to her and told her what they were going to do. Again in such a caring manner.
Reply from Zoe Johnson, Placements Manager at Kimberly East Care CentreThank you so much for taking the time to share your experience of supporting a loved one within one of our homes, especially during such a difficult time. It means a great deal to our team to know that your friend was treated with dignity, compassion, and respect throughout her time with us.

Our nurses and carers are committed to providing gentle, person-centred care, not only in life but also in the moments after someone has passed.

We will make sure your feedback is shared with the staff at Kimberly East who cared for your dear friend. Thank you.
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Review from J E (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the nursing home to be clean and tidy and the staff very friendly. My friend was only in the care home for a relatively short period of time for palliative care. The facilities available for visitors were good, with a separate room to make a drink and/or wait whilst friend being attended
to.
Reply from Zoe Johnson, Placements Manager at Kimberly East Care CentreThank you for sharing your experience with us. We're pleased to hear that you found the home clean and welcoming, and that our staff were able to support both your friend and you during their time with us. Providing a comfortable environment for visitors is something that is very important to us, so it's reassuring to know our facilities met your needs.
Even though your friend's stay with us was short, we're glad we could offer care and support during such an important time.
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Review from Janet W (Friend of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff very caring and helpful in their dealing with Shirley and me. The home was spotlessly clean at all times. What I particularly liked was to be able to bring some of her ornaments, teddies and pictures, etc. It really helped to settle her in. Thank you all for the care you showed
her - I wouldn't hesitate to recommend Kimberly East to anyone looking for a nursing home. Kind regards to all.
Reply from Zoe Johnson, Placements Manager at Kimberly East Care CentreWell, I for one 100% agree the importance of knick-knacks!! But in seriousness, we wouldn't have it any other way. We feel it is important that residents spaces feel like their home, reflecting individual style & personality.
Your recommendations and kind words go a long way to every single person involved in running a care centre like ours. We will proudly share your kind words.
With thanks
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Review from Jon C (Husband of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful caring home used for a family member with diabetes and increasing Mental Health issues. A difficult combination. Home itself is lovely, staff are all caring, access is simple (once they know you) and unfussy but importantly secure for staff and residents. Rooms a good size and well fitted.
Food excellent, good laundry service and escorting to medical appointments.
Things that matter for residents like hair beauty and activities are all laid on and interesting.
This is a really nice care home offering good value, well resourced and in a convenient location.
Like all such homes the key asset is the ownership, the way its run and managed and the great staff and that makes it.
As a family we could not find a better place and will use them again without hesitation.
Reply from Zoe Johnson, Placements Manager at Kimberly East Care CentreThank you so much for your kind review. It means so very much to us that you notice the effort that goes into creating a homely environment for our residents. One of our goals is to provide a holistic approach to care and support, as such feedback like this is means a great deal to everyone involved.
I will take pride in sharing this with the team who I know will walk a little taller afterwards, as they rightly should.
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Review from S C (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Kimberley East for 18months and has always been treated with dignity, respect and utmost care from all the staff no matter their job role.
Everyone is cheerful and approachable. If I ever have any concerns or questions about Dads care or medications I feel that I can approach
the Care Manager or the Registered Manager and am given the answers I need.
I cannot thank them enough for the way they look after Dad.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for taking the time to post such a positive review! It is always empowering for the team to receive such a lovely review of the care service provided at Wessex Care.
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Review from Denise L (Partner of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Kimberly East on the 27th October after an initial enquiry at 9.00 am that morning I was offered a visit to the home the same day. This was really reassuring and the experience I had was professional, informative, transparent and incredibly helpful. After agreeing the home would meet my partners
needs he was admitted on the morning of October 30th. The staff have been fantastic in making myself and more importantly my partner feel welcome and safe. Everyone went out of their way to accommodate my partners needs. Getting to know him, personalising his door sign, putting up personal pictures even printing off photos. A beautifully clean care home and I have been able to speak to the manager and placement manager when ever I need to (both have been outstanding) As my partner doesn't leave his room the activities are brought to his room! Thank you for providing such outstanding facilities and care. I feel 100% confident this has helped support my partner in feeling valued.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for taking the time to complete such a positive review of your experience of Kimberly East in regards to the service and care provided. I will be sure to let the team know!
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Review from W S (Friend of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was relocated to this home to receive the end of life care. She struggled with the changes from her home environment but all the care staff and the nurses have been fantastic - patient, kind, approachable, and caring. I truly think they provided the best care possible till the last. Thank
you very much for all our hard work and support.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany heartfelt thanks for your wonderful review, I will be sure to let the team know. We are so sorry for loss and hope that being provided such a caring and empathic service brought comfort . Many thanks again.
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Review from Carol J (Daughter-in-law of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law came to Kimberley East in April 1923 after a spell in hospital. When it became clear that he was not going to be able to be cared for at home we worried about what sort of a care home he was going to spend his final year's in, we need not have worried and the whole family have been
so happy with his care.
My father in law was not always easy to care for but there has never been a time when we have not seen him cared for with dignity and humour which he, and the rest of the family appreciated. The family all tried to make sure he had a visit every day, and we were always made to feel very welcome, we were even allowed to bring our dog Ted to visit (he loved coming in and making friends). Sadly my father in law passed away on the 4th July and we all want to say Thank you for the care and compassion you showed us all. The best recommendation I can give is that if I need to be cared for in the years to come I hope Kimberley East have a space for me.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for taking the time to leave a review of your experience of Kimberly east and the team. We are so sorry for your loss and send our heartfelt condolences. I will be sure to let the team know of your kind words.
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Review from J P (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although mum was only resident here for a short time, the care and compassion shown to her and us as a family at a very difficult time was faultless. All the staff were so friendly and reactive to any questions or help we needed.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for your kind words and wonderful review. I will be sure to let the team know how happy you were with the care and support provided at such a difficult time.
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Review from M J (Son of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from a polite and friendly staff.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreThank you so much for taking the time to leave a lovely review, it is very much appreciated and I will be sure to let the team know.
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Review from Z P (Granddaughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we had connection and contact from Kimberly East the care has been outstanding. Everyone, from leadership, care team, cleaners, have treated us with respect, empathy and care. Nothing has been too big or small to make my relative as comfortable as possible. The activities have also been
a great comfort to the family and made us smile when times have been challenging. Thank you very much.
Reply from Jo McMahon, Operation Manager at Kimberly East Care CentreThank you so much for your glowing review of Kimberly East, it is always empowering for all when such a positive review is received I will be sure to let the team know.
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Review from Nicola W (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express enough how wonderful the care home at Kimberly East Care Centre has been. From the moment I walked in, the staff made us feel welcomed and reassured. the care home is warm, clean and inviting and its clear that they take pride in maintaining it. The staff members were genuinely caring
and compassionate. My father was well looked after and the food was very good and you could help yourselves to drinks and cake! I would recommend this care home.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for taking the time to complete this wonderful review. I will be sure to let the team know. We really do appreciate when residents and relatives take the time to review the service we provide.
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Review from S P (Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything & the staff & management.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreThank you so much for you kind words and positive feedback, I will be sure to let the team know.
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Review from A M (Son of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother suffered from Alzheimer's and spent her last 11 months in Kimberly East. From day 1 the staff were excellent & dealt with my mother with care, compassion & sometimes humour. Our family were very satisfied with the care my mum received.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for reviewing your experience of Kimberly East, we appreciate your kind words and I will sure to let the team know. It is always empowering for the team to have feedback of such a positive nature. Thank you again.
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Review from C C (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For something I was not prepared for, initlaly I found everything depressing and daunting. My mum has now been up there for other a year now and the experience is easier slightly. The staff are very polite which helps. I have limited my visits to mainly 1 weekly visits instead of every other day which
again helps to deal with the satcetation. I did enjoy the summer party in the garden. Hopefully I will be present when the birds of prey are next booked.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for taking the time to complete a review we really value all feedback and we are pleased that the situation of your Mother moving into a nursing home has become a little easier. We are glad that your Mother settled and is enjoying the activities provided.
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Review from T W (Son of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care my Mother received was excellent allowing her to recuperate and get better so she could go home.
However, the main concern she had and I also raised to the team was that her food was served cold, although on a hot plate.
Considering the cost of the stay she felt that it should be
at least hot as this constantly worried her. Bedsheets only change once in three weeks - her statement - I hope that this issue is resolved for future residents.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for your feedback, we value all feedback and welcome all levels of this. in regards to the bed sheets they would have been changed more often we have a wonderful laundry and domestic team in all the homes. I am surprised to hear Mum felt the food was cold I will take this forward and discuss with the kitchen team so we appreciate you letting us know. However we are so glad that the care provided was excellent.
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Review from P K (Son of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited Mum today, she seemed quite good today; had her hair done and was making cakes earlier. The staff were all very good and were very busy.
One issue was with her lunch, she was given pasta with her mince. She doesn't like pasta and after previously speaking with a particular staff member a list
of foods that she prefers was given.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for your positive review and I am so glad that the issues around your Mothers likes and dislikes was dealt with quickly and efficiently.
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Review from S R (Resident) assisted by family/friend published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I moved here in April 2024, I have been completely satisfied with my care. The staff are wonderful - kind and caring and always treat me with the utmost respect and dignity. I cannot recommend Kimberly East highly enough.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for taking the time to send a review of your experience of Kimberly East and Wessex Care, I will be sure to let the team know. It really empowers the team to hear and receive such positive feedback.
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Review from Claire S (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the Manager and all the staff at Kimberley East enough for their care and compassion towards my father who spent the last 6 months of his life being cared for with respect, dignity, and warmth.
It gave the family a sense of peace to know he was finally getting the care he deserved. During
his final hours, we were all well looked after and couldn't have asked for more.
Thank you all!
Reply from Jo McMahon, Operation Manager at Kimberly East Care CentreThank you so much for your kind words and wonderful review of your experience of Kimberly East. I will be sure to feedback your kind words to the team as they all work so hard. We are all so happy that your Father was so happy at Kimberly East for his final days, sending our condolences to you all.
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Review from G H (Wife of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing, extremely polite, helpful and always seem happy. The care my husband receives is first-class. The only improvement would be to have a monthly or bi-monthly update.
Reply from Jo McMahon, Operations Manager at Kimberly East Care CentreMany thanks for your review and positive feedback. I will discuss with the HOC your point in regards to updates, we can accommodate this as we do support other families and loved ones with this contact process. Many thanks once again and I will be sure to send your review to Head Of Care and team.
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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Kimberly East Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Kimberly East Care Centre is calculated as follows: ( (233 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 302 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kimberly East Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.

Frequently Asked Questions about Kimberly East Care Centre

What types of Care is Kimberly East Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kimberly East Care Centre have?

There are 27 Single Rooms.

What are the Facilities & Services at Kimberly East Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kimberly East Care Centre to the centre of Salisbury?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kimberly East Care Centre to verify any information. View our terms and conditions. Kimberly East Care Centre has an Enhanced Service - more info.