Manor Farm Road, Salisbury SP1 2RS
Little Manor Nursing Home is a twenty-six capacity accommodation that is well staffed, resourced and equipped for delivering a versatile service.
Residents receive attention and personalised care plans from qualified professionals, as well as having their own freedoms and dignity respected and being able to pursue the hobbies and interests that suit them.
The home is spacious and has good wheelchair access, with residents who are looking to pursue an independent lifestyle having many convenient amenities nearby.
Group: Wessex Care Ltd
Person in charge: Tracey Morris (Care Manager)
Local Authority / Social Services: Wiltshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 50+.
Single Rooms: 24
Shared Rooms: 1
Rooms with ensuite WC: 20
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Little Manor Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.7 (maximum of 10) for Little Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Little Manor Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Little Manor Nursing Home is calculated as follows: ( (22 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 34 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.192 Points relating to the number of positive Reviews for Little Manor Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.2 Target = 0.192
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Little Manor Nursing Home has a Review Score of 7.7 (7.692) from 3 Reviews
Review submitted from a Postal Card by Mary A O (Sister of Resident) on Thursday 26 October 2017. Relates to September 2017.
I eventually got my sister in Little Manor Nursing Home after nine months. Since she moved there I see a great improvement in her. The nursing staff are interested and very helpful as are the care staff.
My sister is eating again because the food is good.
How likely would you be to recommend Little Manor Nursing Home? Don't know
Matthew Airey, Managing Director at Little Manor Nursing Home responded to this review on 06 Nov 2017:
Thank you for your lovely review which I will ensure the team are made aware of. They will be so delighted with your kind comments which really help them to feel valued for the care and support they provide 24 hours per day.
I am sorry you feel the bedroom could be better and I will ask the Head of Care to discuss what we can do to improve this aspect of your feedback.
Thank you again, this feedback is so important to the team individually and collectively and will put a big smile on their faces.
PS: I have just been informed that the Head of Care and her team have been able to arrange a different room which you are happy with. We do listen and respond; as I said it's really important to the team that they receive constructive feedback.
Review submitted from a Website Submission by L B (Friend of Resident) on Monday 21 August 2017. Relates to August 2017.
Very impressed by the excellent care given to our friend. We visited her most days, and she was well looked after, by very kind people. Her room was really nice, with a comfortable chair and bed looking out into the pretty 'sensory' garden, with the variety of colours, shapes, trees and plants.
She had good food, and the meals helped her to become healthier after a long stay in hospital - she enjoyed the food and the regular cups of tea and coffee!
She was able to be visited by the local vicar, bringing her Holy Communion, and the local doctors' surgery is also excellent.
We have seen a lot of different homes, and this one has impressed us very much: for its kindness, the excellent attention to each patient and the feeling of being somewhere that takes good care of all its people.
How likely would you be to recommend Little Manor Nursing Home? Extremely Likely
Review submitted from a Postal Card by Pamela M (Wife of Resident) on Thursday 19 January 2017. Relates to January 2017.
My husband entered Little Manor Nursing Home in October and he was made most welcome by all the staff who in the next few weeks ensured he was settled. The manager is 'hands on' keeping her eye on minutiae and even grits the front path! Every situation is handled professionally by all staff. My husband is kept clean and tidy and on Christmas day, a special effort was made to dress him for entertaining visitors, and extra chairs were put out. Meals are fantastic and everything is made from scratch. The roast potatoes and loin of pork I saw cooked could not have been bettered in a first class restaurant.
How likely would you be to recommend Little Manor Nursing Home? Extremely Likely
Matthew Airey, Managing Director at Little Manor Nursing Home responded to this review on 25 Jan 2017:
Thank you for your kind review. We are very sorry that you were disappointed with the in-house activities available for your husband. As you will be aware, there are external entertainers who continue to visit Little Manor on roughly a weekly basis but, unfortunately, we had, at short notice, an internal vacancy for the dedicated Welfare Assistant position which supports the more individual programme. This has been covered in part by some Healthcare Assistants doing additional hours - a big thank you to them. We have now appointed a new Welfare/Activities Assistant who is currently in training and expected to arrive at Little Manor in a week or so.
There are currently no awards/recognitions posted yet for Little Manor Nursing Home
Job Title: Senior Care Manager
Asha Tonse ~ Senior Care Manager, Kimberley House - RGN, RMA
There are currently no Care Home Idol entrants who have performed at Little Manor Nursing Home