Kimberly East Care Centre

27 Tollgate Road, Salisbury SP1 2JA
Review Us
9.8 46 Reviews
  • Kimberly East Care Centre, Salisbury
Kimberly East Care Centre is a twenty-seven capacity accommodation that is well staffed, resourced and equipped for delivering a versatile service.

Residents receive attention and personalised care plans from qualified professionals, as well as having their own freedoms and dignity respected and being able to pursue the hobbies and interests that suit them.

The purpose built home is spacious and has good wheelchair access, with residents who are looking to pursue an independent lifestyle having many convenient amenities nearby. Kimberly East includes flexible facilities utilising the latest technology to provide outstanding support for convalescence, dementia and end-of-life.

This includes: En-suite rooms with electric hoists, Integral health spa, social club and activity spaces, Accommodation for relatives and community support staff, Education facilities to provide help with ongoing care, Full CCTV overt recording system, electable for bedrooms.
Show Kimberly East Care Centre on the Map

Care Provided by Kimberly East Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1900
  • Self-Funded Residential Dementia Care: £1400 – £1900
  • Self-Funded Nursing Care: £1400 – £1900
  • Self-Funded Nursing Dementia Care: £1400 – £1900
  • RESPITE Self-Funded Residential Care: £1568 – £2128
  • RESPITE Self-Funded Residential Dementia Care: £1568 – £2128
  • RESPITE Self-Funded Nursing Care: £1568 – £2128
  • RESPITE Self-Funded Nursing Dementia Care: £1568 – £2128

Please contact Wessex Care and speak to our Placements Manager, Zoe Johnson for further information.

These prices are only a guideline, please contact Kimberly East Care Centre to find out the exact price for your requirements.

Contact Kimberly East Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kimberly East Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jodie Airey (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (27)

Kimberly East Care Centre Reviews (46)

9.8

Kimberly East Care Centre has a Review Score of 9.8 (9.757) out of 10, based on 25 reviews in the last 2 years.
Over all time Kimberly East Care Centre has 46 reviews.

Overall Experience
  • 36
  • 10
  • 0
  • 0
  • 0
Date Published
  • 46
  • 10
  • 19
  • 25
  • 21
Reviewer Connection to Kimberly East Care Centre
  • 16
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 21-40
Review from K M (Husband of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression of the care centre was that it was purpose-built with the best of equipment for moving residents easily, my wife being unable to help herself. The staff have always been kind, considerate and unhurried. As a regular visitor, I receive as much consideration as do the residents. I
give full marks to all who work and those who manage the centre.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Thank you so much for your wonderful review of your experience of the service provided at Kimberly East. It is so great to hear that you both feel very supported and your wife is happy and settled. I…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie M (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Kimberley East since April and during that time has received excellent care and been shown kindness by all the staff. At 96 years old and previously living independently in his own home, our family was worried he would find the adjustment to living in care difficult. The staff have ensured
that he has settled happily and in many ways, his life is richer because he has company every day and has enjoyed making friends with both the other residents and the staff. They have become a second family.
Before entering the care home, his leg ulcer was so bad that the Consultant at the hospital advised his only option was amputation, but over the time he has been at Kimberley East the treatment that he has been given by the nursing staff has meant that the ulcer has improved and amputation is no longer needed. What a result.
My family can't thank the staff enough and hope that Dad is able to spend the remainder of his days in this safe, comfortable home from home.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Thank you so much for your kind words and feedback, it is always so empowering for all at Wessex Care to receive such fantastic feedback. Thank you again for taking the time to complete this review of…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Brother of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently my sister passed away in Kimberly East Care Centre after a five-month stay. Whilst she was there the whole staff from the top all the way down were absolutely great with her care and professionalism. Nothing was too much trouble and at all times anything that I was not sure of was explained
to me. Unfortunately, because of my sister's illness, I don't think she fully appreciated her stay in the home. The home is modern and always spotlessly clean. They have all the equipment and willingness to make a resident's stay as comfortable and enjoyable as possible with entertainment on most afternoons. I would recommend this facility to anyone who is in the unfortunate position of needing a place for a loved one. I thank all, and I mean all the staff for what they did for my sister.
Reply from Jo McMahon, Service Manager at Kimberly East Care Centre
Thank you so much for your kind words and can I express our condolences for the sad loss of your sister. Your wonderful review will surely empower the staff and make them proud of the care support…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda K (Respite Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looked after very well and attentively. The staff are very kind, friendly and polite.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Many thanks for your kind words and feedback for the care and support you received. I will be sure to let the team at Kimberly East know as positive feedback is always so empowering.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley R (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kimberly East has been absolutely amazing. My mum came to Kimberly East from the hospital as she was not quite fit enough to come home due to her Alzheimer's. The staff were so welcoming and looked after my mum beautifully. She is so much stronger now and is really happy in her daily routine. Our family
cannot thank them enough. They really do care which is so comforting at such an emotional time.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Many thanks for completing your review it is always such a compliment to the team and service when time is taken to leave feedback and positive words about the service and care provided. We are so…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, very accommodating to clients needs and likes.
All staff are willing to help - polite and courteous.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Many thanks for your kind words and for taking the time to leave such a positive review of your experience in Kimberly East. I will be sure to let the team know, as they will be so happy and empowered…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P J (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful, caring and do a brilliant job. Nothing is a bother for any of the staff. The rooms are kept clean and tidy and the general décor of the whole building is lovely. I know my dad is well cared for.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Many thanks for taking the time to leave a lovely positive review, it is always empowering for the teams to receive positive feedback. I will be sure to let them know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita P (Sister of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in the care home for over two years now. She found it difficult to settle in, but after a short spell in hospital she couldn't wait to get 'home'. The staff are always friendly and helpful and at her age (87) that is important. We as her family appreciate the care given to her.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Many thanks for taking the time in sending your review, we will be sure to let the team know you kind words. The staff always welcome positive feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I P (Daughter of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very well cared for, her dietary preferences are catered to and she has established cheerful and chatty relationships with many of the staff. After a very scary diagnosis and a period in hospital, the friendly and home-like atmosphere has been appreciated by her and by me.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Thank you so much for taking the time to submit a review of the service provided to your mother at Kimberly East. I will be sure to let the team know, as it always empowers our staff at Wessex Care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew Y (Son of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum suffered from dementia for a very long time. The team at Wessex Care looked after her beautifully, I couldn't have asked for any more from them. They really do care and I can't thank them enough!
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Many thanks for you review and positive feedback on the care and support your mother has been shown whilst living at Kimberly East. I will be sure to let the team know and thank you for taking the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D E (Daughter of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was admitted from the hospital following a stay in the hospital. She was not fit enough to go home, so initially, stayed in for an assessment. Her room is spotless, and the staff encourage her to eat and drink as she has a very poor appetite. They are very attentive and are quick to change
bedding if soiled after she has eaten, so she is kept clean. Can't comment on the full menu or management, but it would appear to be satisfactory
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Thank you so much for taking the time to leave a review on the service and experience you and your mother had with Kimberly East. We really do appreciate feedback, and I will ensure the team know of…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very happy here and said she always felt safe and very well cared for. When I visited her, I always found the staff friendly and kind and always willing to help with any questions.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Many thanks for taking the time to review the care, support and service for your mother at Kimberly East. We are always very grateful to receive positive feedback and will ensure the team are informed…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E H (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Kimberly East did the very best to support my mother in very difficult working circumstances (common to the whole care sector and complicated further by the pandemic). The staff were always kind, caring and respectful of her needs and wishes.
Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre
Thank you so much for your kind review of the care and service provided by the team at Kimberly East. I will be sure to inform the team of your empowering words. It is always appreciated. I know they…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Wife of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I needed care, I would certainly hope to stay at Kimberly East Care Centre. A pleasure to go into the home for visiting, everyone is helpful and caring.
Reply from Jo McMahon, Service Manager at Kimberly East Care Centre
Thank you for your kind comments and feedback, it is so empowering for the team at Kimberly East to receive a positive review of the care and support they provide every day. I will ensure the team are…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicki M (Niece of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I sometimes have difficulty going to visit due to my own health, but they were thoughtful enough to send me email pictures. It made such a difference. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was discharged into here from an unexpected admission to hospital. From the outset, the team at Kimberley East went out of their way to make sure Mum was cared for in a sensitive and kind way. They also supported me through a very stressful time and I am indebted to the team here. Mum was at
Kimberley East for a total of 3 months before I was able to move her into a care home near us. Were it not for the geography involved, I would have been very happy for Mum to stay at Kimberley East - a home from home with a team that really cares.
Reply from Jo McMahon, Service Manager at Kimberly East Care Centre
Thank you for your kind words and feedback on the care and service provided at Kimberly East, it is always so nice and uplifting for the whole team to receive such positive words. I will ensure the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Son of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care has been excellent. They have been super responsive to all her needs and keep us informed of her situation every step of the way. They are all extremely friendly and helpful and the family could not have wished for better care for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Wife of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcomed by staff. Very friendly and caring.
Reply from Jo McMahon, Service Manager at Kimberly East Care Centre
Thank you so much for taking the time to leave a review of the care and service provided to your loved one whilst living in Kimberly East Care Centre. We welcome all feedback and I am so sure the team…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J I (Wife of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good. The staff are very friendly and caring.
One complaint, one member of the night staff is not very caring and rather rough handling.
Reply from Jo McMahon, Service Manager at Kimberly East Care Centre
Thank you for taking the time to complete a review, as a company we always value positive and constructive feedback. In relation to the comment of the night carer and information clearly communicated…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan W (Daughter of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is always clean and the staff are very friendly. The only problem I have found is they never seem to keep me informed on how my mum is doing and if there is any change in her health.
Reply from Jo McMahon, Service Manager at Kimberly East Care Centre
Thank you for your review and also for informing us of the communication issue, I have discussed with the head of care and she has addressed this with her team and we will going forward ensure…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Kimberly East Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Kimberly East Care Centre is calculated as follows: ( (230 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 292 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kimberly East Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kimberly East Care Centre to verify any information. View our terms and conditions. Kimberly East Care Centre has an Enhanced Service - more info.