Submit a Review for Merlin Court Care Home - Avery Healthcare
The Common, Hyde Lane, Marlborough, SN8 1JR
View full details of Merlin Court Care Home - Avery HealthcareLatest Reviews for Merlin Court Care Home - Avery Healthcare
16 December 2025
I have found all the staff very kind and helpful. If I have had to ask for help then they have helped with any problems, usually small, I have had kindness and helpfulness from everyone.
16 December 2025
Staff very helpful and knowledgeable. Good selection of meals. Always someone to help when you want it.
09 December 2025
Mum came to live in Merlin Court 6 months ago after a fall. She was so well cared for that she decided to stay and it has worked out perfectly. She is very happy and has made some nice friends, says the food is delicious and enjoys socialising in the daily activities. She was lonely living alone in
her flat but she's busy all the time now and it's a pleasure when we visit her and have tea and cakes in the cafe. All the staff are super, friendly, caring and nothing seems too much trouble for them. My brother and I, together with Mum, feel we definitely chose the right place all round.
09 December 2025
Our experience of Merlin Court so far has been very good. Staff are excellent, and our relative seems to be happy and is being well looked after. The home is well presented and is always clean and tidy. It is also well equipped with a coffee area and a cinema room.
05 December 2025
A perfectly satisfactory service but I would love to see a bit more attention to detail e.g. her sheets were a mess - food etc - last time we visited, the window was open when it was very cold outside. The free coffee and tea is a boon but regularly have a problem finding clean mugs.
05 December 2025
The home is clean and safe for residents. The staff care - and treat residents well. Food is good and it seems well equipped. The home is managed well now (I didn't feel it was when the resident I care for entered the home in summer 2024) and there is now much more regular communication about health
and wellbeing matters. There is always someone to ask if you are concerned about a resident.
08 October 2025
I've just been to see my Mum and yet again I'm impressed with all the friendly staff at Merlin Court. As soon as you walk through the door the receptionist gives a lovely warm welcome. The admin secretary is very helpful with any queries, everywhere is beautifully clean and the residents are
enjoying activities and socialising. The carers show such incredible goodwill and kindness to Mum, treating her with gentleness and respect and they all have a great sense of humour which Mum really enjoys. The manager and the deputy manager are both very approachable and of course its their expertise and professionalism that brings everything together at Merlin Court. Thank you to everyone !
01 October 2025
My mother and I came to visit one of the residents today. We were immediately impressed by the warm and professional reception. We met in the 'cafe' area and enjoyed delicious complimentary tea/coffee and homemade cakes. Our friend was clearly very happy and content here, which was a joy to see. The
visitors' bathroom facility was immaculate. Thank you.
15 August 2025
Merlin Court has a happy atmosphere and I feel welcome from the moment I walk in the door. Lunch with my Mother is a treat as the food is nutritional as well as delicious. I particularly like the range of activities and outings that have been on offer in recent months to encourage mobility and
maintain mental functions. It is good to see residents being encouraged to join in with an activity most days.
30 June 2025
Excellent service. The resident has been was warmly welcomed on arrival and has been excellently cared for ever since. Any issues arising have been speedily and sensitively dealt with. Indeed, there have been several occasions when the staff have gone the extra mile to ensure things things run
smoothly.
08 April 2025
Finding this hidden gem of a care home for mum almost 3 years ago was such a huge relief! It is a truly wonderful family home-from-home and I look forward to my regular visits, always assured of a cheerful reception from happy staff and residents within a beautiful setting. The new manager has had
a massively positive impact: staff morale is noticeably high and the bespoke care they provide each resident is exceptional. The home is light, modern and fresh; warm and welcoming; with the sound of chatter, activity, music and laughter throughout. The sunny atrium bistro, gardens, and full and varied menus and activity calendars are particular highlights. The maintenance and housekeeping staff take real pride in their jobs and provide an excellent service, be it re-arranging personal bedroom furniture and wall pictures to suit residents on Day 1 to promptly labelling and laundering clothes. I cannot recommend this Home, the staff and the level of care more highly, and I do so regularly!
12 March 2025
My Mum has lived well with dementia at Merlin Court for 22 months. She is settled, safe and comfortable and well looked after. Mum really enjoys the food, and the many activities taking place at Merlin Court, particularly the visiting musicians and animals. There is always someone, another fellow
resident or member of staff, that she can talk to. All of this is a blessing and ensures she never again experiences the isolation or loneliness of living alone.
Merlin Court is comfortable, tasteful and well-maintained. The whole team there are always friendly, welcoming and caring, and engage well and support me as I navigate my way to ensure Mum has the opportunity to live her best, most comfortable life in her later years.
I knew from the start Merlin Court was the right home for Mum, and would have no hesitation recommending Merlin Court to other families looking for a safe, caring environment for their relative.
27 February 2025
Overall the home works well and my mother seems happy and well looked after. It would be good if one member of staff kept an eye on her and could provide updates/feedback. We have no one to ask any questions about her (elements, behaviour etc).
27 February 2025
My mum spent three weeks at Merlin Court after a hospital stay, and I can't praise the home enough. From the start, we were welcomed into a bright, happy environment with friendly, caring staff.
The activities are fantastic, keeping both mind and body engaged. Mum loved yoga, baking, singing, and
dancing, which helped her regain strength. The onsite hair salon was a great convenience.
Facilities are excellent, with lounges, a library, a conservatory, a cinema, and a free café serving delicious homemade cakes (which I'll miss!). Mum's spacious room had plenty of storage, an en-suite bathroom, and a double bed, making her stay very comfortable.
Most importantly, the care and support from staff has been outstanding. Thanks to their kindness, Mum has recovered well and truly enjoyed her time. A huge thank you to the team for making her stay so positive!
I highly recommend Merlin Court for its exceptional care and warm atmosphere.
17 February 2025
Mum has now been at Merlin Court for 10 months after a fall meant she was unable to be cared for at home. So far we are delighted with our choice and Mum is very settled. It took time for her and us to adjust to the realisation that this is now her home and we should engage more with the team over
her specific needs, concerns and personal care plan. In recent meetings the Manager has answered our questions with friendly diligence, offered positive tweaks to the care plan and we feel we have a solid relationship moving forward to make Mum's experience even better. The care team are delightful, the meals are generally excellent and Mum eats well. Her room, and the wider home seem very clean and well-maintained. We have no hesitation in recommending Merlin Court for those looking for a friendly, caring and professional care home.
03 February 2025
My mother moved into Merlin Court in late November 2024.
I am very pleased with the standard of care, she has really settled in very well, in fact much better than I was anticipating. I have now had two review meetings with the manager, at which I have been able to raise any concerns, and am
pleased these have been taken on board and dealt with in a timely manner. I am able to email or talk to the manager at any time should I need to, and always get a prompt reply. The Staff are all very friendly and welcoming and clearly know the Residents and their families well. I would have no hesitation in recommending Merlin Court to other families who are looking for a care home for relatives.
30 January 2025
Have been well looked after and well fed. Friendly.
30 January 2025
Merlin Court Care Home is an exceptionally welcoming place. Everyone has been extremely friendly and helpful to both my mum and all of her visitors. The staff are all cheerful, polite and never seems too busy to talk through any issues.
30 January 2025
Good staff, very helpful. The building is well maintained. The food is good.
28 January 2025
I find Merlin Court to be a bright and happy home and very welcoming. It has an atrium which leads out to a nice little garden. The staff are very friendly and helpful. The meals are nicely presented and the quality is to a good standard. They provide daily entertainment which is also varied and
stimulating. It overflows to invite the visitors also. On special occasions eg birthdays they provide a small gift and cake and make it a special time. Overall a home that aspires to a high standard.
Latest Reviews for Merlin Court Care Home - Avery Healthcare
16 December 2025
I have found all the staff very kind and helpful. If I have had to ask for help then they have helped with any problems, usually small, I have had kindness and helpfulness from everyone.
16 December 2025
Staff very helpful and knowledgeable. Good selection of meals. Always someone to help when you want it.
09 December 2025
Mum came to live in Merlin Court 6 months ago after a fall. She was so well cared for that she decided to stay and it has worked out perfectly. She is very happy and has made some nice friends, says the food is delicious and enjoys socialising in the daily activities. She was lonely living alone in
her flat but she's busy all the time now and it's a pleasure when we visit her and have tea and cakes in the cafe. All the staff are super, friendly, caring and nothing seems too much trouble for them. My brother and I, together with Mum, feel we definitely chose the right place all round.
09 December 2025
Our experience of Merlin Court so far has been very good. Staff are excellent, and our relative seems to be happy and is being well looked after. The home is well presented and is always clean and tidy. It is also well equipped with a coffee area and a cinema room.
05 December 2025
A perfectly satisfactory service but I would love to see a bit more attention to detail e.g. her sheets were a mess - food etc - last time we visited, the window was open when it was very cold outside. The free coffee and tea is a boon but regularly have a problem finding clean mugs.
05 December 2025
The home is clean and safe for residents. The staff care - and treat residents well. Food is good and it seems well equipped. The home is managed well now (I didn't feel it was when the resident I care for entered the home in summer 2024) and there is now much more regular communication about health
and wellbeing matters. There is always someone to ask if you are concerned about a resident.
08 October 2025
I've just been to see my Mum and yet again I'm impressed with all the friendly staff at Merlin Court. As soon as you walk through the door the receptionist gives a lovely warm welcome. The admin secretary is very helpful with any queries, everywhere is beautifully clean and the residents are
enjoying activities and socialising. The carers show such incredible goodwill and kindness to Mum, treating her with gentleness and respect and they all have a great sense of humour which Mum really enjoys. The manager and the deputy manager are both very approachable and of course its their expertise and professionalism that brings everything together at Merlin Court. Thank you to everyone !
01 October 2025
My mother and I came to visit one of the residents today. We were immediately impressed by the warm and professional reception. We met in the 'cafe' area and enjoyed delicious complimentary tea/coffee and homemade cakes. Our friend was clearly very happy and content here, which was a joy to see. The
visitors' bathroom facility was immaculate. Thank you.
15 August 2025
Merlin Court has a happy atmosphere and I feel welcome from the moment I walk in the door. Lunch with my Mother is a treat as the food is nutritional as well as delicious. I particularly like the range of activities and outings that have been on offer in recent months to encourage mobility and
maintain mental functions. It is good to see residents being encouraged to join in with an activity most days.
30 June 2025
Excellent service. The resident has been was warmly welcomed on arrival and has been excellently cared for ever since. Any issues arising have been speedily and sensitively dealt with. Indeed, there have been several occasions when the staff have gone the extra mile to ensure things things run
smoothly.
08 April 2025
Finding this hidden gem of a care home for mum almost 3 years ago was such a huge relief! It is a truly wonderful family home-from-home and I look forward to my regular visits, always assured of a cheerful reception from happy staff and residents within a beautiful setting. The new manager has had
a massively positive impact: staff morale is noticeably high and the bespoke care they provide each resident is exceptional. The home is light, modern and fresh; warm and welcoming; with the sound of chatter, activity, music and laughter throughout. The sunny atrium bistro, gardens, and full and varied menus and activity calendars are particular highlights. The maintenance and housekeeping staff take real pride in their jobs and provide an excellent service, be it re-arranging personal bedroom furniture and wall pictures to suit residents on Day 1 to promptly labelling and laundering clothes. I cannot recommend this Home, the staff and the level of care more highly, and I do so regularly!
12 March 2025
My Mum has lived well with dementia at Merlin Court for 22 months. She is settled, safe and comfortable and well looked after. Mum really enjoys the food, and the many activities taking place at Merlin Court, particularly the visiting musicians and animals. There is always someone, another fellow
resident or member of staff, that she can talk to. All of this is a blessing and ensures she never again experiences the isolation or loneliness of living alone.
Merlin Court is comfortable, tasteful and well-maintained. The whole team there are always friendly, welcoming and caring, and engage well and support me as I navigate my way to ensure Mum has the opportunity to live her best, most comfortable life in her later years.
I knew from the start Merlin Court was the right home for Mum, and would have no hesitation recommending Merlin Court to other families looking for a safe, caring environment for their relative.
27 February 2025
Overall the home works well and my mother seems happy and well looked after. It would be good if one member of staff kept an eye on her and could provide updates/feedback. We have no one to ask any questions about her (elements, behaviour etc).
27 February 2025
My mum spent three weeks at Merlin Court after a hospital stay, and I can't praise the home enough. From the start, we were welcomed into a bright, happy environment with friendly, caring staff.
The activities are fantastic, keeping both mind and body engaged. Mum loved yoga, baking, singing, and
dancing, which helped her regain strength. The onsite hair salon was a great convenience.
Facilities are excellent, with lounges, a library, a conservatory, a cinema, and a free café serving delicious homemade cakes (which I'll miss!). Mum's spacious room had plenty of storage, an en-suite bathroom, and a double bed, making her stay very comfortable.
Most importantly, the care and support from staff has been outstanding. Thanks to their kindness, Mum has recovered well and truly enjoyed her time. A huge thank you to the team for making her stay so positive!
I highly recommend Merlin Court for its exceptional care and warm atmosphere.
17 February 2025
Mum has now been at Merlin Court for 10 months after a fall meant she was unable to be cared for at home. So far we are delighted with our choice and Mum is very settled. It took time for her and us to adjust to the realisation that this is now her home and we should engage more with the team over
her specific needs, concerns and personal care plan. In recent meetings the Manager has answered our questions with friendly diligence, offered positive tweaks to the care plan and we feel we have a solid relationship moving forward to make Mum's experience even better. The care team are delightful, the meals are generally excellent and Mum eats well. Her room, and the wider home seem very clean and well-maintained. We have no hesitation in recommending Merlin Court for those looking for a friendly, caring and professional care home.
03 February 2025
My mother moved into Merlin Court in late November 2024.
I am very pleased with the standard of care, she has really settled in very well, in fact much better than I was anticipating. I have now had two review meetings with the manager, at which I have been able to raise any concerns, and am
pleased these have been taken on board and dealt with in a timely manner. I am able to email or talk to the manager at any time should I need to, and always get a prompt reply. The Staff are all very friendly and welcoming and clearly know the Residents and their families well. I would have no hesitation in recommending Merlin Court to other families who are looking for a care home for relatives.
30 January 2025
Have been well looked after and well fed. Friendly.
30 January 2025
Merlin Court Care Home is an exceptionally welcoming place. Everyone has been extremely friendly and helpful to both my mum and all of her visitors. The staff are all cheerful, polite and never seems too busy to talk through any issues.
30 January 2025
Good staff, very helpful. The building is well maintained. The food is good.
28 January 2025
I find Merlin Court to be a bright and happy home and very welcoming. It has an atrium which leads out to a nice little garden. The staff are very friendly and helpful. The meals are nicely presented and the quality is to a good standard. They provide daily entertainment which is also varied and
stimulating. It overflows to invite the visitors also. On special occasions eg birthdays they provide a small gift and cake and make it a special time. Overall a home that aspires to a high standard.