Merlin Court Care Home - Avery Healthcare

The Common, Hyde Lane, Marlborough SN8 1JR
Review Us
9.7 70 Reviews
  • Merlin Court Care Home - Avery Healthcare, Marlborough
Located just a short walk from the heart of the historic market town of Marlborough, Merlin Court provides residential, respite and dementia care. Adjacent to Marlborough Common and only a short two-minute drive from the A346 Swindon Road, the home boasts dedicated and long-serving staff, ensuring consistency in the care they provide. The primary focus is on the well-being of residents, celebrating their lives and facilitating a fulfilling lifestyle.

Recently refurbished, the splendid Marlborough care home occupies a tranquil location beside Marlborough Common, surrounded by an attractive landscaped garden. The entrance opens onto a spacious, galleried reception and a modern café area. A notable addition to Merlin Court is the popular cinema room.

All bedrooms at Merlin Court feature en-suite walk-in shower rooms, ample space, wall-mounted TVs, and room for personal photos and mementoes. The home also includes a library, a hair salon, and a state-of-the-art cinema room.

The dedicated team of carers and support staff strive to ensure a swift and comfortable transition into home life for everyone. Residents are encouraged to keep their minds and bodies active through diverse activities. Local support from various groups, including students from nearby Marlborough College, adds to the vibrant atmosphere. Mixing different generations often sparks engaging conversations.

Stay updated on the home's activities by following the regularly updated Facebook page. Feel free to reach out for inquiries or to speak with the Home Manager, they'd be happy to address your questions or arrange a visit to the charming Marlborough care home.
Show Merlin Court Care Home - Avery Healthcare on the Map

Care Provided by Merlin Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Merlin Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Caron Dixon (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open 24 hours

Parking

  • Parking freely available

Merlin Court Care Home - Avery Healthcare Reviews (70)

9.7

Merlin Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.688) out of 10, based on 26 reviews in the last 2 years.
Over all time Merlin Court Care Home - Avery Healthcare has 70 reviews.

Overall Experience
  • 59
  • 11
  • 0
  • 0
  • 0
Date Published
  • 70
  • 4
  • 13
  • 26
  • 44
Reviewer Connection to Merlin Court Care Home - Avery Healthcare
  • 32
  • 11
  • 8
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 1-20
Review from Sally R (Friend of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I came to visit one of the residents today. We were immediately impressed by the warm and professional reception. We met in the 'cafe' area and enjoyed delicious complimentary tea/coffee and homemade cakes. Our friend was clearly very happy and content here, which was a joy to see. The
visitors' bathroom facility was immaculate. Thank you.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your very kind comments. We are so pleased you both enjoyed your visit, enough to make positive comment. We much enjoy visitors to our Home, as do our individual residents. Please visit as often as you can. You will always receive the warmest of welcomes and fresh cakes, await your next visit. Kindest Regards Caron

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicky S (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Merlin Court has a happy atmosphere and I feel welcome from the moment I walk in the door. Lunch with my Mother is a treat as the food is nutritional as well as delicious. I particularly like the range of activities and outings that have been on offer in recent months to encourage mobility and maintain
mental functions. It is good to see residents being encouraged to join in with an activity most days.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your review of residential our care services at Merlin. We aim always to create an atmosphere that is warm, welcoming and homely both to residents and their loved ones. Promoting meaningful activities, maintaining and developing personal identity is something close to our hearts. We strive daily to ensure individuals enjoy life, keep their minds sharp and stay connected with others and their community. We offer and encourage engagement in all types of activities which we feel not only improves physical health but also brings a sense joy and positive wellbeing. All teams at Merlin come together to ensure everyone enjoys later life to its fullest!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Power of Attorney of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. The resident has been was warmly welcomed on arrival and has been excellently cared for ever since. Any issues arising have been speedily and sensitively dealt with. Indeed, there have been several occasions when the staff have gone the extra mile to ensure things things run smoothly.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your very kind review of our lovely Home. We aim always to provide a warm, welcoming and caring service and strive always to be responsive to the needs of both our residents and the people that matter most to them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from m c (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding this hidden gem of a care home for mum almost 3 years ago was such a huge relief! It is a truly wonderful family home-from-home and I look forward to my regular visits, always assured of a cheerful reception from happy staff and residents within a beautiful setting. The new manager has had
a massively positive impact: staff morale is noticeably high and the bespoke care they provide each resident is exceptional. The home is light, modern and fresh; warm and welcoming; with the sound of chatter, activity, music and laughter throughout. The sunny atrium bistro, gardens, and full and varied menus and activity calendars are particular highlights. The maintenance and housekeeping staff take real pride in their jobs and provide an excellent service, be it re-arranging personal bedroom furniture and wall pictures to suit residents on Day 1 to promptly labelling and laundering clothes. I cannot recommend this Home, the staff and the level of care more highly, and I do so regularly!
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your very touching review of our Home. Mum is the most special lady and each and every one of us, adore her. As you know, the house is always full of fun and laughter and Mum enjoys very much the company of others. We really do try to deliver the very best and warmest of care to our amazing residents. Staff are encouraged to recognise and respond to the individuality of each person in our care. We are truly one big family, with a wonderful home environment. Staff, residents and relatives alike work together to ensure the Home is consistently developing and improving in all areas of our service delivery. Thank you for all your wonderful support.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C A (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has lived well with dementia at Merlin Court for 22 months. She is settled, safe and comfortable and well looked after. Mum really enjoys the food, and the many activities taking place at Merlin Court, particularly the visiting musicians and animals. There is always someone, another fellow resident
or member of staff, that she can talk to. All of this is a blessing and ensures she never again experiences the isolation or loneliness of living alone.
Merlin Court is comfortable, tasteful and well-maintained. The whole team there are always friendly, welcoming and caring, and engage well and support me as I navigate my way to ensure Mum has the opportunity to live her best, most comfortable life in her later years.
I knew from the start Merlin Court was the right home for Mum, and would have no hesitation recommending Merlin Court to other families looking for a safe, caring environment for their relative.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

We are so happy you feel Mum is living her best life. We are very proud of our passionate, dedicated very professional staff who pride themselves on delivering the highest standard of personalised care. Daily activity is meaningful and engaging. Family and friends are encouraged to join in to create an inclusive, warm, welcoming and homely atmosphere. Staff have individually designed development plans which includes learning dementia care and are motivated and driven toward continued learning. They are remarkable individuals with a great deal to offer. We aim always to be sensitive and responsive to the needs of both residents, staff and family members. Merlin maintains a clean, comfortable and stimulating environment filled with happy and contented individuals. Our Home is truly a unique place to both live and work. It has a real feel of 'home' where staff work alongside residents and their families with the greatest sense of mutual openness, transparency, trust, respect and unity.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C A (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the home works well and my mother seems happy and well looked after. It would be good if one member of staff kept an eye on her and could provide updates/feedback. We have no one to ask any questions about her (elements, behaviour etc).
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your review and for your positive comments regarding our Home and for highlighting how well we take care of our residents. We discuss individual care plans and how we care for residents at daily team meetings. In addition, each and everyday we nominate two 'residents of the day'. This practice supports staff to take care of your loved one in an enhanced and person-centred way. On the nominated day, each team head will give the resident special attention and spend dedicated time with the individual and/or their family to ensure they are fully satisfied with the care they are receiving. Seniors and Care Managers will examine and discuss all aspects of the care plan and give careful consideration to a person's general health and welfare. Family are actively encouraged to attend for discussion and staff welcome wholeheartedly family engagement in how we plan and deliver care. We very much look forward to meeting with you and enhancing your own engagement experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cheryl C (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent three weeks at Merlin Court after a hospital stay, and I can't praise the home enough. From the start, we were welcomed into a bright, happy environment with friendly, caring staff.
The activities are fantastic, keeping both mind and body engaged. Mum loved yoga, baking, singing, and dancing,
which helped her regain strength. The onsite hair salon was a great convenience.
Facilities are excellent, with lounges, a library, a conservatory, a cinema, and a free café serving delicious homemade cakes (which I'll miss!). Mum's spacious room had plenty of storage, an en-suite bathroom, and a double bed, making her stay very comfortable.
Most importantly, the care and support from staff has been outstanding. Thanks to their kindness, Mum has recovered well and truly enjoyed her time. A huge thank you to the team for making her stay so positive!
I highly recommend Merlin Court for its exceptional care and warm atmosphere.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your amazing review. Mum quickly became very dear to us and our Merlin family! We have a very creative and positive approach to our daily activities and events planner. Our residents and their personal well-being, is at the very heart of everything we do. We recognise the importance of supporting people to live well in mind, body and spirit! We have very dedicated teams and all staff fully appreciate the importance of providing a quality living environment, a delicious, varied and well-planned menu and plenty of opportunities to learn new skills, practice old and get plenty of exercise. All this combined with lots of kindness and encouragement we feel, promotes a great sense wellness and a positive culture of purpose. I am so happy to hear you would like Mum to come and stay with you again. Look forward to seeing you all very soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P G (Son of Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been at Merlin Court for 10 months after a fall meant she was unable to be cared for at home. So far we are delighted with our choice and Mum is very settled. It took time for her and us to adjust to the realisation that this is now her home and we should engage more with the team over her
specific needs, concerns and personal care plan. In recent meetings the Manager has answered our questions with friendly diligence, offered positive tweaks to the care plan and we feel we have a solid relationship moving forward to make Mum's experience even better. The care team are delightful, the meals are generally excellent and Mum eats well. Her room, and the wider home seem very clean and well-maintained. We have no hesitation in recommending Merlin Court for those looking for a friendly, caring and professional care home.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your kind words and for taking the time to share your feelings about Merlin Court. It makes us so happy to know you feel Mum is safe and happy, in our care. We do have such wonderful teams of dedicated staff. Both the care and ancillary teams are longstanding and diligent staff, unreservedly committed to the delivery of the highest standards. We plan to care very individually for all in our community and enjoy every aspect of working with our residents and their loved ones in maintaining a happy, safe and nurturing environment. Thank you for your continued support. We appreciate very much all our very lovely family members.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Son of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Merlin Court in late November 2024.
I am very pleased with the standard of care, she has really settled in very well, in fact much better than I was anticipating. I have now had two review meetings with the manager, at which I have been able to raise any concerns, and am pleased
these have been taken on board and dealt with in a timely manner. I am able to email or talk to the manager at any time should I need to, and always get a prompt reply. The Staff are all very friendly and welcoming and clearly know the Residents and their families well. I would have no hesitation in recommending Merlin Court to other families who are looking for a care home for relatives.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

A very kind review. It means a great deal to us to know all our dedicated and considered care is appreciated by not only our residents but also the people that matter most to them. It is a true privilege to have the opportunity to review, support and reassure both residents and families, in the care they receive. Placing people's comfort and safety and ensuring peace of mind to their family and friends, is something very close to our hearts. Once again, a sincere thank you from us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been well looked after and well fed. Friendly.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

So very lovely of you. It is an absolute pleasure and a privilege to have you come for a short visit and then decide to make Merlin your permanent 'forever home.' We are delighted you have chosen to become part of our wonderful family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Court Care Home is an exceptionally welcoming place. Everyone has been extremely friendly and helpful to both my mum and all of her visitors. The staff are all cheerful, polite and never seems too busy to talk through any issues.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your kind and positive review of our care service. Staff are very dedicated to the personalised care of our respective residents. The house is always, as you know, full of laughter from both staff and residents and we love to see family and friends joining in. Again we thank you for taking the time and for your ongoing support and appreciation. It means a great deal to all the team here at Merlin Court.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Nephew of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good staff, very helpful. The building is well maintained. The food is good.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Sincere thanks for your very kind and positive comments. Your appreciation contributes greatly toward building the morale of our Merlin team. All respective teams are highly committed to delivering a quality and personalised service for all our residents and family members. Many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia H (Niece of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find Merlin Court to be a bright and happy home and very welcoming. It has an atrium which leads out to a nice little garden. The staff are very friendly and helpful. The meals are nicely presented and the quality is to a good standard. They provide daily entertainment which is also varied and stimulating.
It overflows to invite the visitors also. On special occasions eg birthdays they provide a small gift and cake and make it a special time. Overall a home that aspires to a high standard.
Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so very much for your kind words regarding our lovely home. We endeavour daily to create the very best environment for our very amazing residents, relatives and visitors. Staff and residents alike are treated individually with kindness, understanding and compassion. Staff strive daily to deliver the highest standards of considered care and we pride ourselves on working as a Team towards excellence in quality living.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father spent 2 weeks of respite care after a hospital visit. He had a number of complications that the staff handled very well. They were friendly, reassuring and professional and showed genuine empathy even though he was only there for a short time. My father has a restrictive diet and did find
the food repetitive and not very exciting. Apart from that, the rooms are clean and comfortable, and the whole home has a welcoming feel to it. Thank you for looking after him so well.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your feedback, it is always appreciated!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Friend of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, highly professional staff ensure that a wonderful relaxed atmosphere exists. Staff seem to genuinely care about wellbeing of the residents and nothing seems too much trouble. There always seems to be an activity going on outside of meal times including afternoon trips. Premises are spotless.
Well done!
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for the feedback, the team at Merlin Court are so happy you are pleased with the home!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Daughter of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is enjoying her social life at Merlin Court, there is always someone for her to have a chat with. She really likes using the cafe area and being able to entertain visitors with tea and the homemade cakes. There's a full range of activities to choose from, yesterday we were all singing along together
with the visiting banjo player. It's always been important to Mum to have her hair done so she really benefits from the on-site hair salon and is looking forward to seeing the hairdresser tomorrow. Mum receives a daily menu and the meals are beautifully presented in the dining room. However, yesterday Mum decided she wanted her supper brought to her on a tray which the staff willingly did.
The upkeep and cleanliness are of a high standard and there is a comfortable friendly atmosphere. Mum loves the staff because they are all so friendly and kind to her.
The care my Mum receives is exceptional.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your review, we are so happy that you are happy with Merlin Court!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F R (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed two weeks of respite rest. The staff are very good and friendly. Gluten-free food was excellent. Modern and comfortable home.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for the lovely review! The team here at Merlin Court appreciate it and we are so happy that you were happy with the home!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela N (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very happy here, it has become his home. Care staff are so helpful.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

The team at Merlin Court would like to say thank you for your review! It is very much appreciated, we are happy you enjoy the services that Merlin Court has to offer!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Friend of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly and everyone is happy. A joy to come in each day to visit. Staff always ready to help.
Always greeted with a hello and smile and chat from reception.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

The team at Merlin Court would like to say thank you for your review! It is very much appreciated, we are happy you enjoy the services that Merlin Court has to offer!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Danielle F (Friend of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend weekly for the last two years. Great empathy has been shown to her since her arrival. Initially unhappy to be in a "home", she is now both settled and content. The most impressive part of Merlin Court is the outstanding staff, courteous, cheerful and supportive not only to residents
but to relatives and friends.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare

The team at Merlin Court would like to say thank you for your review! It is very much appreciated, and we are happy you enjoy the services that Merlin Court has to offer!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Merlin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Merlin Court Care Home - Avery Healthcare is calculated as follows: ( (219 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 301 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Merlin Court Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (8)

Tahmina

Tahmina Akhi

Job Title: Care Assistant Joined: 2023

I like to spend time with people and enjoy getting to know about their past as this gives me pleasure in spending time with them. I love what I do more and more day by day.


Before I came to the UK I worked in a hospital where I also worked shifts.


Qualifications that I have gained include a Bachelor's degree in Civil Engineering which is my proudest achievement I am lucky to have a very good family and I enjoy my job by getting to know everyone.

Rasheed

Rasheed Layeni

Job Title: Care Assistant Joined: 2023

I have worked in care for around 4-5 years before arriving in the UK, I have also looked after my parents when living in Africa. I think that I am good at my job because I am doing exactly what is expected of me by ensuring that I follow the care plan.


My proudest achievement would be bringing my children up and now that they are here with me also.

Lidia

Lidia Fernandes

Job Title: Care Assistant Joined: 2018

I want to make sure that I give the residents a difference between being at home and being in a care home, especially when families are away as we are like one big family. I ensure that everyone is comfortable with us by spending time with them and getting to know them. I was a teacher before this and I wanted something different. Merlin Court is my first care job since moving to the UK.


Qualifications that I have gained are Teaching and Hairdressing, I also have a lot of other qualifications.
My proudest achievement would be that I like to see the residents smile in the morning especially when they say "we missed you".

Shah

Shah Prachy

Job Title: Care Assistant Joined: 2023

I like to help people which is why I enjoy working here at Merlin as it is like a home and not a care home. I have three years of experience working within the care sector.


My proudest achievement is I like to make people happy by laughing and joking.

Daniel

Daniel Rajan

Job Title: Care Assistant Joined: 2006

I feel that I am a very happy person and I work with older people who are like my grandparents.


I have ten years experience within the care sector.


I have qualifications that I gained at high school and also Essol Level 2.


I have not held any other positions within the care sector.


My proudest achievement would be my wife who is a nurse in Savernake Hospital. My son who finished university and is working as a cardio physiologist in St Georg's hospital in London.

Esther

Esther Githuku

Job Title: Care Assistant Joined: 2023

I am hardworking and passionate about my job, I feel that I am a patient person.


I have worked at Merlin for a year and a half.


Qualifications gained within the care sector would be ensuring that confidentiality is upheld, Safeguarding awareness, patience and resilient, I ensure that I am empathetic and compassionate, I feel that I have better communication skills, I am able to participate as part of a team.


Other positions held within the care sector is a care assistant and also a support worker.


My proudest achievement would be making a positive impact within the organisation, welcoming challenges, exceeding expectations, achieving academic achievements with a variety of certificates.

Julie

Julie Francis

Job Title: Care Assistant Joined: 2020

I'm a people person, I love looking after people and making sure that they are happy and smiling, clean and presentable. I also enjoy talking to them and seeing if there's any concern's.


I have two years experience within the care sector before working at Merlin Court.


I have a hairdressing qualification.


I originally started working as a part of the housekeeping team when I first started at Merlin.


My proudest achievement would be having my sons.

Babs

Babs Rogers

Job Title: Care Assistant Joined: 2018

I am very cheerful and happy. I love to care for people and make sure they are getting the best they can out of later life. I love seeing the residents happy and doing activities with them.


My proudest achievement is working within the care sector for 34 years and still love working with residents.

Frequently Asked Questions about Merlin Court Care Home - Avery Healthcare

What types of Care is Merlin Court Care Home - Avery Healthcare registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merlin Court Care Home - Avery Healthcare have?

There are 58 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Merlin Court Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merlin Court Care Home - Avery Healthcare to the centre of Marlborough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merlin Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Merlin Court Care Home - Avery Healthcare has an Enhanced Service - more info.