Merlin Court Care Home

The Common, Hyde Lane, Marlborough SN8 1JR

Merlin Court Care Home, Marlborough, Wiltshire
Merlin Court Care Home, Marlborough, Wiltshire
Merlin Court Care Home, Marlborough, Wiltshire

Merlin Court in Marlborough has a secluded location and is a warm and welcoming care home.

Residents with dementia or residential needs enjoy fine facilities including a galleried café area, popular for entertaining visitors, a cinema and mature garden.

Long-serving staff are dedicated to making life as comfortable, full and interesting as possible, tailoring care to each individual.

Family and friends are encouraged to visit and play an active part in home life. Local groups, including students from the nearby Marlborough College are frequent visitors. Communication across the generations and various parts of the local community complements the wide-ranging in-house activities, including swimming, maths and cookery.

The memory lounge makes use of reminiscence sessions, sing-a-longs and the internet to engage those with memory loss.

Group: Avery Healthcare Group

Person in charge: Hilary Harding (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 54

Shared Rooms: 4

Rooms with ensuite WC: 58

Weekly Charges Guide: Personal Care Single from £980

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Visiting:

Open 24 hours

Parking:

Parking freely available

Latest Care Quality Commission* Report on Merlin Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Merlin Court Care Home has a Review Score of 9.3 (9.301)

The Review Score of 9.3 (maximum of 10) for Merlin Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Merlin Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for Merlin Court Care Home is calculated as follows: ( (64 Excellents x 5) + (23 Goods x 4) ) ÷ 87 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.565 Points relating to the number of positive Reviews for Merlin Court Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.4 Target = 0.565

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Merlin Court Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Merlin Court Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Doctor/Nurse
    1
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My father went into Merlin Court late 2016. From the outset, it has been a great success. The staff are really caring, always positive and happy and always kind to both my father and the family when we visit. He was very concerned about ending his days in a home - based on the old perception of people all sat around a television for the whole day. Merlin Court is ideal - the whole set up feels very welcoming (more hotel than care home), his room is of a good size and we were able to bring in his furniture to make it feel like home. He needed more support than we could get for him at home - and the staff are fantastic at providing that without him feeling he has lost his independence. We couldn't be happier - and relieved! The move to Merlin Court has exceeded our expectations.

How likely would you be to recommend Merlin Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother went into the care home last November and we were all pleased she had been fortunate in finding such a lovely place. Unfortunately, she was unwell over Christmas, which we think was caused by the stress of moving. The staff are to be thanked for their kindness and patience and encouragement in helping mum to settle into her new environment and to join in with lots of activities that are provided. It is a great comfort to our family that mum is being well looked after and that she is happy now.

How likely would you be to recommend Merlin Court Care Home? Neither Unlikely or Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in a number of care homes for respite care in the area around Marlborough, there is no doubt in my mind that Merlin Court is by far the best in terms of the care the staff take in looking after their clients.

How likely would you be to recommend Merlin Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Completely satisfactory.

How likely would you be to recommend Merlin Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband was at Merlin Court for just three months until he died. He was looked after extremely well, staff, as he said, were "very cheerful" and he was treated with dignity at a very difficult time for him with loss of motivation and self-respect. I would thoroughly recommend Merlin Court. My husband needed a high level of nursing care this was well provided. The home itself was very supportive to me and my family throughout this sad time.

How likely would you be to recommend Merlin Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I was extremely impressed as soon as I entered Merlin court. It is very welcoming, very clean and important to me did not smell. The staff are very helpful, nothing is too much. There are members of staff with residents all the time. My friend looked healthy, clean and tidy.
I would highly recommend Merlin Court to anyone.

How likely would you be to recommend Merlin Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise Avery Care Home, Merlin Court in Malborough highly enough.
The recent refurbishment has resulted in top of the range rooms and facilities. The staff and management are 100% attentive, caring and welcoming. My mother, aged 99 says she "couldn't be in a nicer place" and we completely agree.

How likely would you be to recommend Merlin Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has had Alzheimer's for about 5/6 years. She has been at Merlin Court since April 2015 and we have been extremely happy with her care. If anything, things are better now.
Mum is quite poorly at present and we cannot fault her care in calling the doctor and looking after her while confined to bed. Thank you.

How likely would you be to recommend Merlin Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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