Merlin Court Care Home - Avery Healthcare

The Common, Hyde Lane, Marlborough SN8 1JR
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9.7 76 Reviews
  • Merlin Court Care Home - Avery Healthcare, Marlborough
Located just a short walk from the heart of the historic market town of Marlborough, Merlin Court provides residential, respite and dementia care. Adjacent to Marlborough Common and only a short two-minute drive from the A346 Swindon Road, the home boasts dedicated and long-serving staff, ensuring consistency in the care they provide. The primary focus is on the well-being of residents, celebrating their lives and facilitating a fulfilling lifestyle.

Recently refurbished, the splendid Marlborough care home occupies a tranquil location beside Marlborough Common, surrounded by an attractive landscaped garden. The entrance opens onto a spacious, galleried reception and a modern café area. A notable addition to Merlin Court is the popular cinema room.

All bedrooms at Merlin Court feature en-suite walk-in shower rooms, ample space, wall-mounted TVs, and room for personal photos and mementoes. The home also includes a library, a hair salon, and a state-of-the-art cinema room.

The dedicated team of carers and support staff strive to ensure a swift and comfortable transition into home life for everyone. Residents are encouraged to keep their minds and bodies active through diverse activities. Local support from various groups, including students from nearby Marlborough College, adds to the vibrant atmosphere. Mixing different generations often sparks engaging conversations.

Stay updated on the home's activities by following the regularly updated Facebook page. Feel free to reach out for inquiries or to speak with the Home Manager, they'd be happy to address your questions or arrange a visit to the charming Marlborough care home.
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Care Provided by Merlin Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Merlin Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Merlin Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Merlin Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Caron Dixon (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open 24 hours

Parking

  • Parking freely available

Merlin Court Care Home - Avery Healthcare Reviews (76)

9.7

Merlin Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.667) out of 10, based on 29 reviews in the last 2 years.
Over all time Merlin Court Care Home - Avery Healthcare has 76 reviews.

Overall Experience
  • 61
  • 15
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Date Published
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Reviewer Connection to Merlin Court Care Home - Avery Healthcare
  • 33
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Total of 76, showing 21-40
Review from A C (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father spent 2 weeks of respite care after a hospital visit. He had a number of complications that the staff handled very well. They were friendly, reassuring and professional and showed genuine empathy even though he was only there for a short time. My father has a restrictive diet and did find
the food repetitive and not very exciting. Apart from that, the rooms are clean and comfortable, and the whole home has a welcoming feel to it. Thank you for looking after him so well.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery HealthcareThank you so much for your feedback, it is always appreciated!
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Review from M W (Friend of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, highly professional staff ensure that a wonderful relaxed atmosphere exists. Staff seem to genuinely care about wellbeing of the residents and nothing seems too much trouble. There always seems to be an activity going on outside of meal times including afternoon trips. Premises are spotless.
Well done!
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery HealthcareThank you so much for the feedback, the team at Merlin Court are so happy you are pleased with the home!
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Review from F R (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed two weeks of respite rest. The staff are very good and friendly. Gluten-free food was excellent. Modern and comfortable home.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery HealthcareThank you so much for the lovely review! The team here at Merlin Court appreciate it and we are so happy that you were happy with the home!
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Review from Angela N (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very happy here, it has become his home. Care staff are so helpful.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery HealthcareThe team at Merlin Court would like to say thank you for your review! It is very much appreciated, we are happy you enjoy the services that Merlin Court has to offer!
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Review from M H (Friend of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly and everyone is happy. A joy to come in each day to visit. Staff always ready to help.
Always greeted with a hello and smile and chat from reception.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery HealthcareThe team at Merlin Court would like to say thank you for your review! It is very much appreciated, we are happy you enjoy the services that Merlin Court has to offer!
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Review from Danielle F (Friend of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend weekly for the last two years. Great empathy has been shown to her since her arrival. Initially unhappy to be in a "home", she is now both settled and content. The most impressive part of Merlin Court is the outstanding staff, courteous, cheerful and supportive not only to residents
but to relatives and friends.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery HealthcareThe team at Merlin Court would like to say thank you for your review! It is very much appreciated, and we are happy you enjoy the services that Merlin Court has to offer!
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Review from Jane E (Private Carer of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is not in reference for one specific member of staff, it is for all the staff at Merlin Court. They are all very friendly, approachable and caring. I would highly recommend Merlin Court to anyone seeking a good care home, absolutely first class, five star.
Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery HealthcareHello Jane, the team at Merlin Court would like to say thank you for your review! It is very much appreciated and we are happy you enjoy the services that Merlin Court has to offer!
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Review from D Y (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a close relative in Merlin Court for the last six months. I am hugely impressed with the excellent care and support they get. As soon as you walk into the reception area you are greeted with a big smile and a warm welcome by the receptionist. The carers and nurses are all so kind,
caring, understanding and always show respect and dignity. They all go the extra mile to both residents and families. The room and communal rooms are spotlessly clean. The housekeepers are another very kind and friendly team. Keep up the good work Merlin Court staff.
Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery HealthcareThank you for your incredibly kind review and we are delighted that you are so happy with Merlin Court. It's very much a team effort in Merlin Court and I know that they will be very happy to hear such positive feedback. Thank you again.
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Review from Simon S (Son of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team are fantastic, supportive, helpful and understanding. So pleased Mum spent her last months in this care home. Everything was always clean, tidy and welcoming. Thank you.
Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery HealthcareDear Simon, thank you very much for your kind review. It was an honour and a privilege to care for your Mum during her stay with us and we would like to thank you so much for inviting our carers to Mum's funeral. I know that they were very grateful to be able to say their last goodbyes. Thank you again.
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Review from Andrew L (Son-in-law of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision to move your loved family member into a care home is always complex and emotional. We feel that the environment and care provided by Merlin Court has been exemplary. It is a "safe space" where elderly residents can thrive and interact socially with others, where staff genuinely demonstrate
empathy, always smiling and brimming with positivity. Thus allowing extended family to sleep soundly knowing that their mother/father is getting the best care delivered with compassion.
Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery HealthcareThank you for your extraordinarily kind review. It is both an honour and a privilege to care for people in their later years, and we are delighted to hear that you are reassured by our home and hope that you and your relative continue to be happy for many years to come. Thank you once again.
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Review from Susanna B (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Merlin Court Care Home for the love and care they have shown to my mum and dad over the last four years. My dad died last year and we chose that he his last days at Merlin rather than a hospital. We felt supported in every way in the decisions we made and my dad died
with grace and dignity. My mum tells me that she feels lucky because she knows she is safe and my sister and I witness the kindness and respect she receives every time we see her. For that, we are grateful because we can just enjoy being her daughters again.
Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery HealthcareThank you for your kind review and we are so pleased that we were, and continue to be, able to support you and your family over the years. It means a lot to the team here to read your kind words and we will make sure that your thoughts are shared. Thank you again.
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Review from V T (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Merlin Court for over a year now and is settled and happy and the staff are welcoming and friendly, they do a great job and are supportive to relatives as well.
Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery HealthcareThank you for your kind review; we're delighted that your father is happy and settled. We strive to provide an excellent service, so if you think that there is more we can do, please do let us know. Thank you once again.
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Review from Jackie C (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident at Merlin Court for almost two years, and she is very happy there. Every member of the team has been kind and helpful throughout, and when we have had requests or small concerns, these have been listened to and resolved. Such positivity comes from the top, and we have
been impressed by the manager, his deputy and the senior nurses, as well as the attitude of many of the carers, which is positive and upbeat.
I would recommend Merlin Court to anyone considering the home. Mum has described it as "a happy place", and I find that very reassuring.
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Review from N F (Son of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was taken in for 2 and a half weeks of respite care after a hospital visit. The staff and all the facilities were first class and she really enjoyed her stay. She returned home in a really good physical and mental condition and enjoyed meeting all the residents and staff. I would thoroughly
recommend the care home.
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Review from William C (Son of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Court Care Home provides a safe, secure, comfortable and homely environment for my Father. He enjoys interactions with the staff who are friendly, helpful and highly competent. He also enjoys the company of other residents and especially with men who are generally in short supply. His room is
very clean, bright, comfortable, private and quiet yet he can summon help very quickly. The overall atmosphere is relaxed and safe. My Father feels he belongs there, he also feels safe which is good for him and good for us. Whenever there has been a problem the home has called us very promptly and see to it that meds and care is provided rapidly.
Reply from Michael Berkley, Manager at Merlin Court Care Home - Avery HealthcareDear William, Thank you for the feedback relating to Merlin Court Care Home, this is much appreciated. I'm very pleased to hear that your Father feels that he belongs here and that you feel the atmosphere is relaxed and safe. It is our pleasure to support your Father, and I hope he continues to enjoy his time in the home.
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Review from L R (Daughter of Resident) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident at Merlin Court Care Home for three years. She received wonderful care throughout from the loving and attentive staff. They also went out of their way to support me when Mum died. A truly wonderful team, to whom I owe great thanks.
Reply from Michael Berkley-Blezard, Home Manager at Merlin Court Care Home - Avery HealthcareThank you so much for your kind words. It was our pleasure to support your mother at Merlin Court. She will remain in our hearts and we hope to see you in the future. I will pass your comments to the team, who are so very proud of the standard of care delivered within the home.
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Review from K E (Niece of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Court Care Home have cared for my uncle for the past six years until he sadly passed away quite recently. All aspects of his care have been excellent. All the staff are kind, respectful and caring. Always supportive and engaging with all the residents and family members. Palliative and end-of-life
care were done with the utmost sensitivity. Words cannot express our gratitude to all the staff for the fabulous care provided.
Thank you to all members of staff. Highly recommended.
Reply from Michael Berkley-Blezard, Home Manager at Merlin Court Care Home - Avery HealthcareThank you very much for your kind words about Merlin Court Care Home in Marlborough. It was our pleasure to be able to care for your uncle, and we really appreciate your kindness and support throughout this period. He was a very expressive man, who was able to tell the team of his feelings. I will feed back your comments to the team, who will appreciate your feelings towards the team's care and compassion. We really appreciate your recommendation. Best wishes, Michael.
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Review from Sally U (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a huge weight off my mind knowing that Mum is safe and well cared for 24/7.
Merlin Court provides a comfortable environment, friendly and helpful staff and lovely food - Mum hasn't eaten so well in years.
Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery HealthcareThank you for taking the time to review Merlin Court Care Home in Marlborough and for your amazing 5-star rating. Our dedicated staff team go above the standards to deliver an exceptional level of care for all residents. It is a true pleasure to care for your mum as part of our loving care community and we are delighted to hear that she is enjoying the choice of tasty meals provided daily by our talented culinary team. Best wishes.
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Review from Ann D (Respite Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was here for two weeks' holiday and enjoyed the stay very much.
Reply from Ryan Farrelly, Marketing Assistant at Merlin Court Care Home - Avery HealthcareThank you for taking the time to review Merlin Court Care Home in Marlborough. We are delighted to hear how much you enjoyed your stay with us, and you are welcome back anytime. Best Wishes.
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Review from M C (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Merlin Court in an extremely anxious state having been unhappy in her previous care home.
All the staff have been so kind and caring towards her and she is now very happy and joining in with most activities.
It is a joy to see her smiling again, enjoying where she is living and
feeling very much part of the family.
Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery HealthcareThank you for taking the time to review Merlin Court Care Home in Marlborough and for your amazing 5-star rating. We are so pleased to hear that your mother is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Merlin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Merlin Court Care Home - Avery Healthcare is calculated as follows: ( (235 Excellents x 5) + (91 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 336 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Merlin Court Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (8)

Tahmina

Tahmina Akhi

Job Title: Care Assistant Joined: 2023

I like to spend time with people and enjoy getting to know about their past as this gives me pleasure in spending time with them. I love what I do more and more day by day.


Before I came to the UK I worked in a hospital where I also worked shifts.


Qualifications that I have gained include a Bachelor's degree in Civil Engineering which is my proudest achievement I am lucky to have a very good family and I enjoy my job by getting to know everyone.

Rasheed

Rasheed Layeni

Job Title: Care Assistant Joined: 2023

I have worked in care for around 4-5 years before arriving in the UK, I have also looked after my parents when living in Africa. I think that I am good at my job because I am doing exactly what is expected of me by ensuring that I follow the care plan.


My proudest achievement would be bringing my children up and now that they are here with me also.

Lidia

Lidia Fernandes

Job Title: Care Assistant Joined: 2018

I want to make sure that I give the residents a difference between being at home and being in a care home, especially when families are away as we are like one big family. I ensure that everyone is comfortable with us by spending time with them and getting to know them. I was a teacher before this and I wanted something different. Merlin Court is my first care job since moving to the UK.


Qualifications that I have gained are Teaching and Hairdressing, I also have a lot of other qualifications.
My proudest achievement would be that I like to see the residents smile in the morning especially when they say "we missed you".

Shah

Shah Prachy

Job Title: Care Assistant Joined: 2023

I like to help people which is why I enjoy working here at Merlin as it is like a home and not a care home. I have three years of experience working within the care sector.


My proudest achievement is I like to make people happy by laughing and joking.

Daniel

Daniel Rajan

Job Title: Care Assistant Joined: 2006

I feel that I am a very happy person and I work with older people who are like my grandparents.


I have ten years experience within the care sector.


I have qualifications that I gained at high school and also Essol Level 2.


I have not held any other positions within the care sector.


My proudest achievement would be my wife who is a nurse in Savernake Hospital. My son who finished university and is working as a cardio physiologist in St Georg's hospital in London.

Esther

Esther Githuku

Job Title: Care Assistant Joined: 2023

I am hardworking and passionate about my job, I feel that I am a patient person.


I have worked at Merlin for a year and a half.


Qualifications gained within the care sector would be ensuring that confidentiality is upheld, Safeguarding awareness, patience and resilient, I ensure that I am empathetic and compassionate, I feel that I have better communication skills, I am able to participate as part of a team.


Other positions held within the care sector is a care assistant and also a support worker.


My proudest achievement would be making a positive impact within the organisation, welcoming challenges, exceeding expectations, achieving academic achievements with a variety of certificates.

Julie

Julie Francis

Job Title: Care Assistant Joined: 2020

I'm a people person, I love looking after people and making sure that they are happy and smiling, clean and presentable. I also enjoy talking to them and seeing if there's any concern's.


I have two years experience within the care sector before working at Merlin Court.


I have a hairdressing qualification.


I originally started working as a part of the housekeeping team when I first started at Merlin.


My proudest achievement would be having my sons.

Babs

Babs Rogers

Job Title: Care Assistant Joined: 2018

I am very cheerful and happy. I love to care for people and make sure they are getting the best they can out of later life. I love seeing the residents happy and doing activities with them.


My proudest achievement is working within the care sector for 34 years and still love working with residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merlin Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Merlin Court Care Home - Avery Healthcare has an Enhanced Service - more info.