Merlin Court Care Home - Avery Healthcare

The Common, Hyde Lane, Marlborough SN8 1JR
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9.7 69 Reviews
  • Merlin Court Care Home - Avery Healthcare, Marlborough
Located just a short walk from the heart of the historic market town of Marlborough, Merlin Court provides residential, respite and dementia care. Adjacent to Marlborough Common and only a short two-minute drive from the A346 Swindon Road, the home boasts dedicated and long-serving staff, ensuring consistency in the care they provide. The primary focus is on the well-being of residents, celebrating their lives and facilitating a fulfilling lifestyle.

Recently refurbished, the splendid Marlborough care home occupies a tranquil location beside Marlborough Common, surrounded by an attractive landscaped garden. The entrance opens onto a spacious, galleried reception and a modern café area. A notable addition to Merlin Court is the popular cinema room.

All bedrooms at Merlin Court feature en-suite walk-in shower rooms, ample space, wall-mounted TVs, and room for personal photos and mementoes. The home also includes a library, a hair salon, and a state-of-the-art cinema room.

The dedicated team of carers and support staff strive to ensure a swift and comfortable transition into home life for everyone. Residents are encouraged to keep their minds and bodies active through diverse activities. Local support from various groups, including students from nearby Marlborough College, adds to the vibrant atmosphere. Mixing different generations often sparks engaging conversations.

Stay updated on the home's activities by following the regularly updated Facebook page. Feel free to reach out for inquiries or to speak with the Home Manager, they'd be happy to address your questions or arrange a visit to the charming Marlborough care home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Merlin Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Caron Dixon (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (58)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Open 24 hours

Parking

  • Parking freely available

Merlin Court Care Home - Avery Healthcare Reviews (69)

Total of 69, showing 61-69
9.7

Merlin Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.703) out of 10, based on 27 reviews in the last 2 years. Over all time Merlin Court Care Home - Avery Healthcare has 69 reviews.

Overall Experience

  • 58
  • 11
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Date Published

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Review from Lys F (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with fantastic staff. Very clean and bright and friendly. My mother was very happy with her fortnight here and I'd be happy for her to come again. Thank you.

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Review from Mike C (Son of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Merlin Court late 2016. From the outset, it has been a great success. The staff are really caring, always positive and happy and always kind to both my father and the family when we visit. He was very concerned about ending his days in a home - based on the old perception of people
all sat around a television for the whole day. Merlin Court is ideal - the whole set up feels very welcoming (more hotel than care home), his room is of a good size and we were able to bring in his furniture to make it feel like home. He needed more support than we could get for him at home - and the staff are fantastic at providing that without him feeling he has lost his independence. We couldn't be happier - and relieved! The move to Merlin Court has exceeded our expectations.

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Review from Janet C (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the care home last November and we were all pleased she had been fortunate in finding such a lovely place. Unfortunately, she was unwell over Christmas, which we think was caused by the stress of moving. The staff are to be thanked for their kindness and patience and encouragement
in helping mum to settle into her new environment and to join in with lots of activities that are provided. It is a great comfort to our family that mum is being well looked after and that she is happy now.

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Review from I W (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in a number of care homes for respite care in the area around Marlborough, there is no doubt in my mind that Merlin Court is by far the best in terms of the care the staff take in looking after their clients.

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Review from J G (Resident) published on 14 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Completely satisfactory.

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Review from Jean J (Relative of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Merlin Court for just three months until he died. He was looked after extremely well, staff, as he said, were "very cheerful" and he was treated with dignity at a very difficult time for him with loss of motivation and self-respect. I would thoroughly recommend Merlin Court. My husband
needed a high level of nursing care this was well provided. The home itself was very supportive to me and my family throughout this sad time.

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Review from Lorraine D (Friend of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed as soon as I entered Merlin court. It is very welcoming, very clean and important to me did not smell. The staff are very helpful, nothing is too much. There are members of staff with residents all the time. My friend looked healthy, clean and tidy.
I would highly recommend
Merlin Court to anyone.

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Review from D W (Daughter of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Avery Care Home, Merlin Court in Malborough highly enough.
The recent refurbishment has resulted in top of the range rooms and facilities. The staff and management are 100% attentive, caring and welcoming. My mother, aged 99 says she "couldn't be in a nicer place" and we completely
agree.

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Review from Sheena M (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had Alzheimer's for about 5/6 years. She has been at Merlin Court since April 2015 and we have been extremely happy with her care. If anything, things are better now.
Mum is quite poorly at present and we cannot fault her care in calling the doctor and looking after her while confined
to bed. Thank you.

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Merlin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Merlin Court Care Home - Avery Healthcare is calculated as follows: ( (234 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 316 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Merlin Court Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (8)

Tahmina

Tahmina Akhi

Job Title: Care Assistant

Joined: 2023

I like to spend time with people and enjoy getting to know about their past as this gives me pleasure in spending time with them. I love what I do more and more day by day.


Before I came to the UK I worked in a hospital where I also worked shifts.


Qualifications that I have gained include a Bachelor's degree in Civil Engineering which is my proudest achievement I am lucky to have a very good family and I enjoy my job by getting to know everyone.

Rasheed

Rasheed Layeni

Job Title: Care Assistant

Joined: 2023

I have worked in care for around 4-5 years before arriving in the UK, I have also looked after my parents when living in Africa. I think that I am good at my job because I am doing exactly what is expected of me by ensuring that I follow the care plan.


My proudest achievement would be bringing my children up and now that they are here with me also.

Lidia

Lidia Fernandes

Job Title: Care Assistant

Joined: 2018

I want to make sure that I give the residents a difference between being at home and being in a care home, especially when families are away as we are like one big family. I ensure that everyone is comfortable with us by spending time with them and getting to know them. I was a teacher before this and I wanted something different. Merlin Court is my first care job since moving to the UK.


Qualifications that I have gained are Teaching and Hairdressing, I also have a lot of other qualifications.
My proudest achievement would be that I like to see the residents smile in the morning especially when they say "we missed you".

Shah

Shah Prachy

Job Title: Care Assistant

Joined: 2023

I like to help people which is why I enjoy working here at Merlin as it is like a home and not a care home. I have three years of experience working within the care sector.


My proudest achievement is I like to make people happy by laughing and joking.

Daniel

Daniel Rajan

Job Title: Care Assistant

Joined: 2006

I feel that I am a very happy person and I work with older people who are like my grandparents.


I have ten years experience within the care sector.


I have qualifications that I gained at high school and also Essol Level 2.


I have not held any other positions within the care sector.


My proudest achievement would be my wife who is a nurse in Savernake Hospital. My son who finished university and is working as a cardio physiologist in St Georg's hospital in London.

Esther

Esther Githuku

Job Title: Care Assistant

Joined: 2023

I am hardworking and passionate about my job, I feel that I am a patient person.


I have worked at Merlin for a year and a half.


Qualifications gained within the care sector would be ensuring that confidentiality is upheld, Safeguarding awareness, patience and resilient, I ensure that I am empathetic and compassionate, I feel that I have better communication skills, I am able to participate as part of a team.


Other positions held within the care sector is a care assistant and also a support worker.


My proudest achievement would be making a positive impact within the organisation, welcoming challenges, exceeding expectations, achieving academic achievements with a variety of certificates.

Julie

Julie Francis

Job Title: Care Assistant

Joined: 2020

I'm a people person, I love looking after people and making sure that they are happy and smiling, clean and presentable. I also enjoy talking to them and seeing if there's any concern's.


I have two years experience within the care sector before working at Merlin Court.


I have a hairdressing qualification.


I originally started working as a part of the housekeeping team when I first started at Merlin.


My proudest achievement would be having my sons.

Babs

Babs Rogers

Job Title: Care Assistant

Joined: 2018

I am very cheerful and happy. I love to care for people and make sure they are getting the best they can out of later life. I love seeing the residents happy and doing activities with them.


My proudest achievement is working within the care sector for 34 years and still love working with residents.

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