Merlin Court Care Home - Avery Healthcare

Thank you to all members of staff. Highly recommended.

Merlin Court provides a comfortable environment, friendly and helpful staff and lovely food - Mum hasn't eaten so well in years.

I was here for two weeks' holiday and enjoyed the stay very much.

It is a joy to see her smiling again, enjoying where she is living and feeling very much part of the family.

Thank you!

I am extremely pleased with the quality of care that my father is receiving. He is settled and secure and the attention to detail shown by the staff is fantastic. They are genuine in their care for him and always happy to talk to me and answer my questions. I could not wish for a better place for my dad to live.

I have been here almost a year as a resident and can confirm full satisfaction of all the options indicated, food and treatment are exceptional.

Many many thanks to all the wonderful, amazing, caring people at Merlin Court Care Home who made such a positive difference to the last two years of our dad’s life. We visited 5 care homes in the same area and had no hesitation in selecting Merlin Court, primarily for the warmth and humanity of the people who work there. It is obvious from the moment you arrive that all the staff, including the manager himself, put the care of the residents first. Even when Dad became incontinent and cantankerous he was looked after with care, dignity and respect. Thank you all so much.

The staff and management were so helpful and friendly when we had to find some emergency care for my father. They couldn't do enough. We felt Dad was safe and well looked after. He wasn't so keen on the food and I think some activities he might have enjoyed were not yet back after COVID restrictions. The COVID limitations were a little difficult to follow at times, but as it was a short-term stay, that was easily overcome. Thank you to everyone for taking such good care of our dad.

Merlin Court looks after its residents beautifully on the whole. Once or twice I witnessed casual, hurried or overbearing attendance on my father: otherwise the care given to him by three staff, in particular, was first class. We were informed of accidents, falls or other mishaps so remained reassured of his welfare and treatment when things went wrong. When coronavirus hit we couldn't visit for nearly a year, so received weekly emails about Dad’s daily life and morale, improving our own. Residents’ autonomy is paramount: a ‘wellbeing’ facility, offering the chance to follow one’s own interests, is particularly well run. My father, previously an aloof intellectual, enjoyed musical evenings and was offered literature to suit his style. As he declined he was visited regularly: poetry was read to him or classical music put on for him to hear. One of the three particularly regular staff members was with him when he died; another came to his funeral. These things gladdened our hearts immeasurably.

I would always recommend Merlin Court to anyone looking for care for their loved one.

Gardens beautiful but neglected.

My mum has been very well looked after for the past 6 years.

I have been a resident at Merlin Court for 10 months, this has taken quite a lot of adjustment made easier by the support and friendly attitude of the staff who are always there with a friendly cuppa.

Excellent helpful staff, caring and loving towards my mum, who has deteriorated considerably during lockdown. The love and care provided by the staff has been invaluable during this very difficult time. Thank you. Owing to COVID restrictions, I cannot rate all the areas.

Our parents have been resident at Merlin Court for only two months and are already relaxed and comfortable so settling in very well. The manager and his team have provided first-class professional care and are extremely dedicated and proficient in every aspect of what they do. Whilst the care they provide is clearly a priority, the home itself is tastefully decorated and has a calm ambiance. The cleanliness, safety and food are of a high standard and the facilities are no different to that of a quality hotel with lovely gardens and a superb location. The communication is faultless and any requests are dealt with promptly and nothing is too much trouble. This week it was Dad’s birthday and they delivered once again! It would be fair to say the manager and his team are excellent role models for this industry and indeed industries alike. If we could say we’ve only done one good thing this year, selecting Merlin Court for our parents is certainly a decision we are proud to have made.

Both of my parents were very well cared for in the last years of their lives. The staff consistently went out of their way to do the little things that matter so much to residents, going above and beyond normal duties. My parents were always treated with dignity and respect. Our family felt the carers understood the true meaning of care, and we will never forget the kindness and compassion they showed us in my parents' final weeks.

Both my parents spent the last years of their lives in Merlin Court. They had differing needs and during their time in the home, they received a very high standard of care, which was specific and appropriate to their individual situations. They were looked after with care and compassion and treated with dignity, respect and real affection too. I felt very reassured by how my parents were treated and would have absolutely no hesitation in recommending MerlinCourt to others.

Merlin Court provided excellent support for my aunt during her brief stay. I would thoroughly recommend.

Visiting unexpectedly an old school friend who has been at Merlin Court about 18 months with her husband who has now died. What a beautiful place. The warmest of welcomes, a hot drink and cakes and then to our friend's room - it was superb. She is very happy here and we could see her care was superb. We have visited many friends in homes over the last few years but this was the best ever.