Merlin Court Care Home - Avery Healthcare

The Common, Hyde Lane, Marlborough SN8 1JR
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9.7 70 Reviews
  • Merlin Court Care Home - Avery Healthcare, Marlborough
Located just a short walk from the heart of the historic market town of Marlborough, Merlin Court provides residential, respite and dementia care. Adjacent to Marlborough Common and only a short two-minute drive from the A346 Swindon Road, the home boasts dedicated and long-serving staff, ensuring consistency in the care they provide. The primary focus is on the well-being of residents, celebrating their lives and facilitating a fulfilling lifestyle.

Recently refurbished, the splendid Marlborough care home occupies a tranquil location beside Marlborough Common, surrounded by an attractive landscaped garden. The entrance opens onto a spacious, galleried reception and a modern café area. A notable addition to Merlin Court is the popular cinema room.

All bedrooms at Merlin Court feature en-suite walk-in shower rooms, ample space, wall-mounted TVs, and room for personal photos and mementoes. The home also includes a library, a hair salon, and a state-of-the-art cinema room.

The dedicated team of carers and support staff strive to ensure a swift and comfortable transition into home life for everyone. Residents are encouraged to keep their minds and bodies active through diverse activities. Local support from various groups, including students from nearby Marlborough College, adds to the vibrant atmosphere. Mixing different generations often sparks engaging conversations.

Stay updated on the home's activities by following the regularly updated Facebook page. Feel free to reach out for inquiries or to speak with the Home Manager, they'd be happy to address your questions or arrange a visit to the charming Marlborough care home.
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Care Provided by Merlin Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Merlin Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Caron Dixon (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open 24 hours

Parking

  • Parking freely available

Merlin Court Care Home - Avery Healthcare Reviews (70)

9.7

Merlin Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.688) out of 10, based on 26 reviews in the last 2 years.
Over all time Merlin Court Care Home - Avery Healthcare has 70 reviews.

Overall Experience
  • 59
  • 11
  • 0
  • 0
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Date Published
  • 70
  • 4
  • 13
  • 26
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Reviewer Connection to Merlin Court Care Home - Avery Healthcare
  • 32
  • 11
  • 8
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 41-60
Review from Shelia M (Wife of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Court is very friendly and has a nice atmosphere with everyone working as a team. My husband, with all his physical disabilities and vascular dementia, was very well looked after with kindness, care and the utmost consideration.
I would always recommend Merlin Court to anyone looking for care
for their loved one.
Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home. We are delighted to hear such wonderful feedback about our home. I will be sure to pass on your kind words to the rest of the team. It is a pleasure to have your husband staying with us as part of our warm and welcoming community, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from F D (Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Covid has unfortunately imposed many necessary restrictions re contact with family etc.
Staff unfailingly helpful.
Liaison with GP not very satisfactory.
Gardens beautiful but neglected.
Reply from Michael Berkley-Blezard, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to feedback to us, it is very much appreciated and we would very much like to meet with you to discuss how we may improve in the future.
As you recognise, the home team have worked tirelessly throughout the Covid-19 pandemic to care for and support our residents and relatives in line with government and Public Health England guidance. I do appreciate that this has been difficult for everyone, as the opportunity for visits from and maintaining meaningful contact with loved ones has been challenging, especially during periods of isolation. Unfortunately, these have been necessary to prevent the spread of the virus within the home which as you know, has a particularly vulnerable group of people within it.
We hope that you are able to enjoy seeing the gardens take shape into summer once more and that you will continue to share your ideas for the home at the resident committee meetings - my door is always open!

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Review from Candy M (Daughter of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic care home. Very kind and helpful staff.
My mum has been very well looked after for the past 6 years.
Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home. Our highly trained staff team go above the standards on a daily basis in order to deliver an exceptional level of care, whilst creating the loving care community that our residents live within. It is a true pleasure to have your mother living with us. Best wishes, Rachel

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Review from L S (Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident at Merlin Court for 10 months, this has taken quite a lot of adjustment made easier by the support and friendly attitude of the staff who are always there with a friendly cuppa.
Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home. We are delighted to hear that our staff team have helped make your transition in to the home easier. It is a true pleasure to have you living with us in the loving care community that we create. Best wishes, Rachel

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Review from Theresa A (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent helpful staff, caring and loving towards my mum, who has deteriorated considerably during lockdown. The love and care provided by the staff has been invaluable during this very difficult time. Thank you. Owing to COVID restrictions, I cannot rate all the areas.
Reply from Ryan Farrelly, Marketing Assistant at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home. It is a true pleasure to have your mother as part of our loving care community. Your kind words about our staff team are truly invaluable to us, and we look forward to inviting you into our home for more regular safe visiting now that the restrictions have eased. Best Wishes Ryan.

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Review from Victoria S (Daughter of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents have been resident at Merlin Court for only two months and are already relaxed and comfortable so settling in very well. The manager and his team have provided first-class professional care and are extremely dedicated and proficient in every aspect of what they do. Whilst the care they provide
is clearly a priority, the home itself is tastefully decorated and has a calm ambiance. The cleanliness, safety and food are of a high standard and the facilities are no different to that of a quality hotel with lovely gardens and a superb location. The communication is faultless and any requests are dealt with promptly and nothing is too much trouble. This week it was Dad’s birthday and they delivered once again! It would be fair to say the manager and his team are excellent role models for this industry and indeed industries alike. If we could say we’ve only done one good thing this year, selecting Merlin Court for our parents is certainly a decision we are proud to have made.
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Review from Fiona W (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents were very well cared for in the last years of their lives. The staff consistently went out of their way to do the little things that matter so much to residents, going above and beyond normal duties. My parents were always treated with dignity and respect. Our family felt the carers
understood the true meaning of care, and we will never forget the kindness and compassion they showed us in my parents' final weeks.
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Review from Melanie H (Daughter of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my parents spent the last years of their lives in Merlin Court. They had differing needs and during their time in the home, they received a very high standard of care, which was specific and appropriate to their individual situations. They were looked after with care and compassion and treated
with dignity, respect and real affection too. I felt very reassured by how my parents were treated and would have absolutely no hesitation in recommending MerlinCourt to others.
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Review from T H (Niece of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Court provided excellent support for my aunt during her brief stay. I would thoroughly recommend.
Reply from Angus Matthew, Senior Marketing Manager at Merlin Court Care Home - Avery Healthcare

Many thanks for your feedback it is very valuable to us. I will pass to the staff who will appreciate it.

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Review from Mavis W (Friend of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting unexpectedly an old school friend who has been at Merlin Court about 18 months with her husband who has now died. What a beautiful place. The warmest of welcomes, a hot drink and cakes and then to our friend's room - it was superb. She is very happy here and we could see her care was superb.
We have visited many friends in homes over the last few years but this was the best ever.
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Review from M S (Son-in-law of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is very well cared for and the staff team at Merlin Court have been exemplary along with the leadership and nursing management staff. We are very happy with the care and nursing given to my mother-in-law over the last 2.5 years.
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Review from Richard S (Son of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently moved into Merlin Court. Having visited many care homes over the years, I can say, without doubt, Merlin Court is by far and away the best I have ever seen. The feel of the home more resembles a hotel than a care home with excellent facilities throughout. Bright and airy and easy
to move around, the most outstanding feature of Merlin Court, however, is the fantastic staff who are kind, respectful and patient. You won't find a better place.
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Review from Karen T (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cleanliness is generally good but sometimes the area under the bed is messy. Perhaps cleaning could be done when mum is having a meal. Small issue but often the coffee shop is missing cups, spoons, forks but the cake is always good. The coffee shop is a good facility. Can't comment too much on the food
as I'm never there at mealtimes. Mum doesn't like too big a plate of food so maybe a smaller portion would be better, then seconds.
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Review from Stephanie D (Friend of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always been extremely kind, caring and helpful to my friend and towards me when visiting. They make a point of getting to know their patients very well and do all they can to make them feel relaxed and at home. The care could not be faulted and I would recommend this care home 100%.
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Review from A O (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Merlin Court is a very well run care home. The reception area, lounges, dining room and cafe are very pleasant and attractively designed. A range of activities are programmed every day for the residents which they can enjoy and where they can socialise with the other residents. The residents are well
cared for in every respect from the food and drinks they are served, to the help they are given with routines such as washing and dressing. Most importantly the carers show great kindness and consideration to the residents who appreciate greatly their cheerful manner. There is a good community atmosphere in the home which each resident is part of.
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Review from Hilary H (Niece of Resident) published on 23 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt, who had dementia, was a resident for over 2 years. She was cared for in a very caring, calm way which enabled her to feel settled and content. Her personal choices were respected. She was a great pianist and the staff maintained this interest and she played the homes piano regularly.
The
staff were friendly, professional and knowledgable and she received excellent end of life care with the support from the district nurses.
The Care Home has a calm, happy feel to it. The staff are very welcoming, high standard of housekeeping, good food and a varied activities programme.
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Review from Philip H (Husband of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and caring staff.
A peaceful and very pleasant atmosphere.
Comfortable and sensibly designed rooms.
Food is quite good but not superlative.
Gardens need more draught free areas.
Activities have been varied and enjoyable.
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Review from Janet S (Granddaughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the staff enough for their care and support to my grandmother during the last year of her life. My parents were so well looked after when Gran died, they really made her final days calm and peaceful as she wanted without going to the hospital.
This really is a friendly and welcoming
place to live with lovely staff who always go the extra mile to help.
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Review from John O (Son of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thought the professionalism of the staff was outstanding, showing care and consideration to my mother.
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Review from Linda C (Daughter of Resident) published on 13 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was admitted to Merlin Court Care Home in July this year for rest bite, recommended by her doctor. She is now going to be a permanent resident. In the short time she has been there we have seen such a difference with her and she has improved so much. My mum seems very happy and the care she is
receiving is excellent. All of the staff are very friendly which has made the transition much easier for all of the family.
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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Merlin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Merlin Court Care Home - Avery Healthcare is calculated as follows: ( (219 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 301 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Merlin Court Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (8)

Tahmina

Tahmina Akhi

Job Title: Care Assistant Joined: 2023

I like to spend time with people and enjoy getting to know about their past as this gives me pleasure in spending time with them. I love what I do more and more day by day.


Before I came to the UK I worked in a hospital where I also worked shifts.


Qualifications that I have gained include a Bachelor's degree in Civil Engineering which is my proudest achievement I am lucky to have a very good family and I enjoy my job by getting to know everyone.

Rasheed

Rasheed Layeni

Job Title: Care Assistant Joined: 2023

I have worked in care for around 4-5 years before arriving in the UK, I have also looked after my parents when living in Africa. I think that I am good at my job because I am doing exactly what is expected of me by ensuring that I follow the care plan.


My proudest achievement would be bringing my children up and now that they are here with me also.

Lidia

Lidia Fernandes

Job Title: Care Assistant Joined: 2018

I want to make sure that I give the residents a difference between being at home and being in a care home, especially when families are away as we are like one big family. I ensure that everyone is comfortable with us by spending time with them and getting to know them. I was a teacher before this and I wanted something different. Merlin Court is my first care job since moving to the UK.


Qualifications that I have gained are Teaching and Hairdressing, I also have a lot of other qualifications.
My proudest achievement would be that I like to see the residents smile in the morning especially when they say "we missed you".

Shah

Shah Prachy

Job Title: Care Assistant Joined: 2023

I like to help people which is why I enjoy working here at Merlin as it is like a home and not a care home. I have three years of experience working within the care sector.


My proudest achievement is I like to make people happy by laughing and joking.

Daniel

Daniel Rajan

Job Title: Care Assistant Joined: 2006

I feel that I am a very happy person and I work with older people who are like my grandparents.


I have ten years experience within the care sector.


I have qualifications that I gained at high school and also Essol Level 2.


I have not held any other positions within the care sector.


My proudest achievement would be my wife who is a nurse in Savernake Hospital. My son who finished university and is working as a cardio physiologist in St Georg's hospital in London.

Esther

Esther Githuku

Job Title: Care Assistant Joined: 2023

I am hardworking and passionate about my job, I feel that I am a patient person.


I have worked at Merlin for a year and a half.


Qualifications gained within the care sector would be ensuring that confidentiality is upheld, Safeguarding awareness, patience and resilient, I ensure that I am empathetic and compassionate, I feel that I have better communication skills, I am able to participate as part of a team.


Other positions held within the care sector is a care assistant and also a support worker.


My proudest achievement would be making a positive impact within the organisation, welcoming challenges, exceeding expectations, achieving academic achievements with a variety of certificates.

Julie

Julie Francis

Job Title: Care Assistant Joined: 2020

I'm a people person, I love looking after people and making sure that they are happy and smiling, clean and presentable. I also enjoy talking to them and seeing if there's any concern's.


I have two years experience within the care sector before working at Merlin Court.


I have a hairdressing qualification.


I originally started working as a part of the housekeeping team when I first started at Merlin.


My proudest achievement would be having my sons.

Babs

Babs Rogers

Job Title: Care Assistant Joined: 2018

I am very cheerful and happy. I love to care for people and make sure they are getting the best they can out of later life. I love seeing the residents happy and doing activities with them.


My proudest achievement is working within the care sector for 34 years and still love working with residents.

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