Submit a Review for Hampton Court Care Home
Merstone Close, Bilston, WV14 0LR
View full details of Hampton Court Care HomeLatest Reviews for Hampton Court Care Home
09 June 2026
Hampton Court has an excellent caring team, who show compassion and commitment. Residents are treated with dignity and with individual needs always at the top of the agenda.
Kelly and the team regularly overachieve in providing a safe environment that makes everyone feel at home.
09 June 2026
The staff and the facility is amazing. Very clean. they are all attentive.
02 June 2026
Since Dad has been here, everything has been excellent. All staff pleasant and helpful.
12 May 2026
My mum spent the last 6 months of her life at Hampton Court. I never regretted that choice. The care she received was well above my expectations. She was in the lodge, which was always exceptionally clean, calm and well staffed. Most days, when I arrived to visit a staff member would be sitting with
mum, holding her hand and talking to her. Everyone always had her best interests at the centre of everything they did, for which I am truly grateful.
13 April 2026
We have been kept up to date on what is happening. The staff are very reliable, and they treat residents with care and kindness. Bedrooms are lovely, and make sure residents feel comfortable. I would recommend this nursing home to anyone who approaches me. The standards are top, the staff never
leave residents on their own, they motivate them, always something going on. To put people's minds at rest can visits then go home and not worry. The loved ones are looked after 24 hrs.
02 April 2026
Thank all the staff at the home. Mom was looked after very well in her last few hours. The home was lovely and clean, and the staff very caring. They made my mom very comfortable in her passing, and as a family, we are all very grateful. You are all worth your weight in gold.
11 March 2026
Mom moved to Hampton Court in June 2025 and was a resident in The Lodge due to her challenging behaviour. She lived there until she passed away in December 2025. I always found the staff in the lodge to be very caring, professional and approachable. Mom was always clean, tidy and well presented in
her own clothes. The home was always spotlessly clean, and her wardrobe/room was very tidy. When mom was at end of life in hosptial, the lodge agreed to have mom back for her last few days. She was treated with absolute dignity. We couldn't have asked for better care.
12 February 2026
I am always made welcome when I visit Christine, no matter which day or time I arrive. The overall tidiness and cleanliness of the home is always of the highest standard.
12 February 2026
Overall, Hampton Court Care Home is very, very good.
11 February 2026
My ability to complete this is limited, as I have only been visiting for an hour or two once a week. Some ratings left blank because I have no experience of them.
Overall, things seem to be generally good, with caring and attentive staff. I do have experience of another care home I used to visit
daily. There seemed to be much more entertainment and many activities there (two dedicated staff for this), and they had large TVs. Other than this, everything is fine.
30 January 2026
I couldn't be more grateful for the exceptional care my father receives at Hampton Court.
The staff are truly the heart of this home. Their caring nature and genuine attention to Dad's individual needs have given me immense peace of mind. They don't just provide on going or day to day support; they
treat him with dignity, warmth and friendship.
What has been most impressive is their willingness to accommodate my unique situation. Being thousands of miles away, I often have questions or concerns and the team is always patient, transparent and responsive. They've gone above and beyond to provide alternative ways for us to stay in touch, facilitating video calls and regular updates that make the distance feel much smaller.
It is a massive relief to know he is in such safe, friendly and capable hands. I highly recommend this home to any family looking for truly compassionate care.
29 January 2026
Nothing is to much trouble for this care home you ask for help it's dealt with within few days my mom is happy there staff are always happy smiling and willing to help with my mom drinks are offered to relatives
29 January 2026
We are so grateful for the care and compassion shown at Hampton Court. From the very beginning, everything is person-centred, with staff taking the time to really get to know my mum as an individual, not just her needs on paper.
The team are incredibly kind, patient, and caring, and it's clear
they genuinely care about the residents' wellbeing.
What stands out most is how well they adapt to my mum's changing needs. Nothing ever feels like too much trouble, and care is adjusted thoughtfully and respectfully to ensure she is comfortable, supported, and treated with dignity at all times.
Knowing my mum is safe, happy, and cared for with such warmth means everything to us. I wouldn't hesitate to recommend this care home to anyone looking
26 January 2026
Care is excellent. Staff are friendly and always happy to help. Environment is clean and safe and well maintained. Very supportive towards service users and also families.
26 January 2026
My wife has been in Hampton Court for 14 months and has always been treated with respect never being ignored. All the staff are great and nothing is too much trouble. I have always been contacted if she has fallen etc and her personal care is excellent. Would definitely recommend this care home.
20 January 2026
Mom is being looked after very well. All her needs are being met. By the staff very professional in all their actions.
20 January 2026
Mom seems very comfortable in this environment.
All the staff are very friendly and professional in all their duties.
13 January 2026
Overall experience is good, the staff are polite, affable, cheery and humourous. My dad came to the home initially on a palliative care arrangement with anticipated "days to live". The care has been good and alas the gentleman's health has improved and he's still with us. His quality of life from an
observational perspective has markedly improved.
Special shout out to Gina (manager) who endeavours to always assist both my dad (and by attachment myself) with his lifestyle, dietary and care needs. I would recommend this place to others with similar needs.
11 November 2025
My mum has been a resident for 3 years. Since she has been there, it has changed ownership twice.
Rooms have been decorated and new bedroom furniture installed, along with washable flooring. These changes have made the bedrooms look inviting and clean.
The carers, many who have been there for
years, treat Mum like a member of their own family. We are delighted with the care she gets.
31 October 2025
The care home is an excellent facility. The staff are fabulous, very caring and considerate. My father was treated with the utmost care and attention.
The manager of the care home, Gina, is a lovely and compassionate woman. She manages the care home with the utmost professionalism. By having that
calibre of management, it then stems all the way down to all the staff members.
Latest Reviews for Hampton Court Care Home
09 June 2026
Hampton Court has an excellent caring team, who show compassion and commitment. Residents are treated with dignity and with individual needs always at the top of the agenda.
Kelly and the team regularly overachieve in providing a safe environment that makes everyone feel at home.
09 June 2026
The staff and the facility is amazing. Very clean. they are all attentive.
02 June 2026
Since Dad has been here, everything has been excellent. All staff pleasant and helpful.
12 May 2026
My mum spent the last 6 months of her life at Hampton Court. I never regretted that choice. The care she received was well above my expectations. She was in the lodge, which was always exceptionally clean, calm and well staffed. Most days, when I arrived to visit a staff member would be sitting with
mum, holding her hand and talking to her. Everyone always had her best interests at the centre of everything they did, for which I am truly grateful.
13 April 2026
We have been kept up to date on what is happening. The staff are very reliable, and they treat residents with care and kindness. Bedrooms are lovely, and make sure residents feel comfortable. I would recommend this nursing home to anyone who approaches me. The standards are top, the staff never
leave residents on their own, they motivate them, always something going on. To put people's minds at rest can visits then go home and not worry. The loved ones are looked after 24 hrs.
02 April 2026
Thank all the staff at the home. Mom was looked after very well in her last few hours. The home was lovely and clean, and the staff very caring. They made my mom very comfortable in her passing, and as a family, we are all very grateful. You are all worth your weight in gold.
11 March 2026
Mom moved to Hampton Court in June 2025 and was a resident in The Lodge due to her challenging behaviour. She lived there until she passed away in December 2025. I always found the staff in the lodge to be very caring, professional and approachable. Mom was always clean, tidy and well presented in
her own clothes. The home was always spotlessly clean, and her wardrobe/room was very tidy. When mom was at end of life in hosptial, the lodge agreed to have mom back for her last few days. She was treated with absolute dignity. We couldn't have asked for better care.
12 February 2026
I am always made welcome when I visit Christine, no matter which day or time I arrive. The overall tidiness and cleanliness of the home is always of the highest standard.
12 February 2026
Overall, Hampton Court Care Home is very, very good.
11 February 2026
My ability to complete this is limited, as I have only been visiting for an hour or two once a week. Some ratings left blank because I have no experience of them.
Overall, things seem to be generally good, with caring and attentive staff. I do have experience of another care home I used to visit
daily. There seemed to be much more entertainment and many activities there (two dedicated staff for this), and they had large TVs. Other than this, everything is fine.
30 January 2026
I couldn't be more grateful for the exceptional care my father receives at Hampton Court.
The staff are truly the heart of this home. Their caring nature and genuine attention to Dad's individual needs have given me immense peace of mind. They don't just provide on going or day to day support; they
treat him with dignity, warmth and friendship.
What has been most impressive is their willingness to accommodate my unique situation. Being thousands of miles away, I often have questions or concerns and the team is always patient, transparent and responsive. They've gone above and beyond to provide alternative ways for us to stay in touch, facilitating video calls and regular updates that make the distance feel much smaller.
It is a massive relief to know he is in such safe, friendly and capable hands. I highly recommend this home to any family looking for truly compassionate care.
29 January 2026
Nothing is to much trouble for this care home you ask for help it's dealt with within few days my mom is happy there staff are always happy smiling and willing to help with my mom drinks are offered to relatives
29 January 2026
We are so grateful for the care and compassion shown at Hampton Court. From the very beginning, everything is person-centred, with staff taking the time to really get to know my mum as an individual, not just her needs on paper.
The team are incredibly kind, patient, and caring, and it's clear
they genuinely care about the residents' wellbeing.
What stands out most is how well they adapt to my mum's changing needs. Nothing ever feels like too much trouble, and care is adjusted thoughtfully and respectfully to ensure she is comfortable, supported, and treated with dignity at all times.
Knowing my mum is safe, happy, and cared for with such warmth means everything to us. I wouldn't hesitate to recommend this care home to anyone looking
26 January 2026
Care is excellent. Staff are friendly and always happy to help. Environment is clean and safe and well maintained. Very supportive towards service users and also families.
26 January 2026
My wife has been in Hampton Court for 14 months and has always been treated with respect never being ignored. All the staff are great and nothing is too much trouble. I have always been contacted if she has fallen etc and her personal care is excellent. Would definitely recommend this care home.
20 January 2026
Mom is being looked after very well. All her needs are being met. By the staff very professional in all their actions.
20 January 2026
Mom seems very comfortable in this environment.
All the staff are very friendly and professional in all their duties.
13 January 2026
Overall experience is good, the staff are polite, affable, cheery and humourous. My dad came to the home initially on a palliative care arrangement with anticipated "days to live". The care has been good and alas the gentleman's health has improved and he's still with us. His quality of life from an
observational perspective has markedly improved.
Special shout out to Gina (manager) who endeavours to always assist both my dad (and by attachment myself) with his lifestyle, dietary and care needs. I would recommend this place to others with similar needs.
11 November 2025
My mum has been a resident for 3 years. Since she has been there, it has changed ownership twice.
Rooms have been decorated and new bedroom furniture installed, along with washable flooring. These changes have made the bedrooms look inviting and clean.
The carers, many who have been there for
years, treat Mum like a member of their own family. We are delighted with the care she gets.
31 October 2025
The care home is an excellent facility. The staff are fabulous, very caring and considerate. My father was treated with the utmost care and attention.
The manager of the care home, Gina, is a lovely and compassionate woman. She manages the care home with the utmost professionalism. By having that
calibre of management, it then stems all the way down to all the staff members.