Hampton Court Care Home

Merstone Close, Bilston WV14 0LR
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9.9 72 Reviews
  • Hampton Court Care Home, Bilston
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two floors this dedicated service has been carefully designed and fully refurbished to support the health and care needs of the elderly population within Wolverhampton and the West Midlands, specifically focusing on those with Complex Dementia.

The setting offers a specialist service for people, primarily over the age of 55, who have complex dementia. Individuals with complex dementia often present with multiple and challenging needs that require experienced care in a safe and appropriate environment. All staff are trained to provide the highest quality of therapeutic support and care to people who have varying forms of dementia, progressive neurological illnesses and acquired brain injuries (including strokes).

Operating as a separate care facility within Hampton Court The Lodge supports up to 20 individuals with complex dementia; all bedrooms are single rooms with en suite. The refurbishment and reconfiguration has created bespoke internal and external day spaces designed with personalised care and the challenges of dementia firmly in mind.

The Lodge benefits from it’s own secure enclosed dementia friendly garden and internal spaces which include a 50’s themed Diner, a Cinema room and a lounge/games room on the ground floor. On the first floor there is The Lodge ‘Tea Room’ providing a lounge and dining area for those individuals choosing to spend time on the first floor.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Gina Cirino (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)

Visiting

  • Hampton Court Care Home Visiting Information


    Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.

Parking

  • Visitor parking is available on-site car park located at the front of the home.

Hampton Court Care Home Reviews (72)

9.9

Hampton Court Care Home has a Review Score of 9.9 (9.909) out of 10, based on 33 reviews in the last 2 years.
Over all time Hampton Court Care Home has 72 reviews.

Overall Experience
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Reviewer Connection to Hampton Court Care Home
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Total of 72, showing 1-20
Review from Ian H (Partner of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton Court Care Home.
Excellent Staff.
Excellent care.
Brilliant.
Had no problem at all.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and wonderful review of Hampton Court Care Home, We're delighted to hear that you've had such a positive experience with us. Our team works hard to provide the highest standard of care in a warm and welcoming environment, so it's lovely to know that their efforts are appreciated.

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Review from K T (Son of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are kind & caring.
I see a lot of staff helping the residents.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your lovely review. We're really pleased to hear that you've seen our team supporting residents with kindness and care. Creating a warm and supportive environment is what we strive for every day, and your kind words are truly appreciated.

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Review from Karen B (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at the care home work extremely hard. They are kind, caring and helpful. They provide entertainment for the residents. I would not hesitate in recommending this care home.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and lovely feedback. We're incredibly proud of our dedicated team at Hampton Court Care Home, and it means a great deal to know their hard work and compassion are recognised. Providing a safe, caring, and engaging environment for our residents is always our top priority, and we're delighted to hear that you would recommend us.

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Review from D H (Niece of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Hampton Court to be a fantastic friendly home, the staff are on a personal level with the residents and really do take the time to interact, in fact all the workers from the bottom to tip are wlays friendly, polite, nothing is too much trouble, even when they are rushed of their feet they
still have the residents & families interest at heart. I cannot recommend this home anymore than I have. Fantastic on every level.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind review. We're truly delighted to hear how highly you regard Hampton Court Care Home and our team. It means a great deal to know that our efforts to create a warm, friendly, and resident-focused environment are recognised and appreciated. Our staff are passionate about delivering person-centred care, and it's wonderful to hear that this shines through in your experience.

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Review from T M (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved here from another care home as he needed complex dementia care. He would refuse food and personal care and had challenging behaviour. But, four weeks of being at Hampton Court, I have seen a massive improvement. He is always clean, eating better, and the rooms are spotless. This is owing
to the experienced and professional staff who are welcoming and make you feel at ease. I can't rate it enough. My mind is now at rest as I know he is getting the proper care he needs and is safe.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind and thoughtful review. We are truly delighted to hear about the positive changes you've seen in your father since moving to Hampton Court Care Home. Supporting residents with complex dementia needs is something our team is deeply committed to, and it's heartening to know their dedication is making a real difference.Your words mean a great deal to our staff, who work hard every day to provide a safe, compassionate, and comfortable environment for all our residents. Knowing that you now feel at ease and reassured about the care your father is receiving is exactly what we strive for.

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Review from Andy C (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I've visited my dad, he's always seemed happy and comfortable. The staff are very professional, kind and considerate, they also seem to entertain the residents well.
Very happy with my fathers care!
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your lovely review. We're so pleased to hear that your dad is happy and comfortable. Our team works hard to create a caring, supportive, and engaging environment for all our residents, so your kind words about their professionalism and dedication are truly appreciated.

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Review from Kathy C (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff are kind, sympathetic, and caring. The lodge is very clean, they look after my husband even though he is sometimes very trying. Thank you Hampton Court.
Reply from Gina Cirino, Care at Hampton Court Care Home

Thank you so much for your kind words. We're truly grateful for your feedback and pleased to hear that you've found our team at Hampton Court to be caring and supportive. It's our privilege to care for your husband, and we're glad to know you feel confident in the attention and compassion he receives. Your appreciation means a great deal to us all.

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Review from K S (Sister of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home is spotless clean everywhere. Staff are caring and look after residents really well. My sister has lived here for the last 7 months. She is loved by all the staff. The nurses cares cleaners mangers reception staff are all amazing what they do for residents. If you have any concerns they will sort
it out right away. I have recommended this nursing home to other people who i know.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your sister has settled in well over the past seven months and that you feel confident in the care and support she receives. Your recognition of our entire truly means a lot. We always strive to create a welcoming, supportive environment where residents feel valued and safe, and it's wonderful to know that this has been your experience

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Review from David B (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom's care is excellent, since moving into Hampton Court she has improved both physically and mentally. All staff are friendly and helpful.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and lovely feedback. We're absolutely delighted to hear that your mom is doing so well since moving into Hampton Court. It's wonderful to know she's thriving both physically and mentally - that's exactly what we strive for. We'll be sure to share your comments with our team.

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Review from M F (Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were kind and caring
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're so pleased to hear that you found our staff to be kind and caring - we pride ourselves on delivering compassionate and person-centred care. Your feedback means a great deal to our team.

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Review from L D (Wife of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this care home are very caring and nothing is too much trouble for them. The care my husband receives is fantastic and staff members are so patient and understanding. The staff are very good at keeping me informed. Not only do they look after my husband, they are very welcoming to myself
and my family. I cannot fault anything and would highly recommend this nursing home.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to review Hampton Court. It truly means a lot to our team to hear that you feel so well supported and that your husband is receiving the care and attention he deserves. Providing a welcoming and compassionate environment for both our residents and their families is something we take great pride in, so your kind words are very much appreciated.

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Review from L G (Niece of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home is clean and bright, they pay attention to making it more like a real family home not a setting.
The staff relate to the residents with dignity and compassion.
It is so much nicer and fresh since the manager took over.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're delighted that you find our home clean, bright and welcoming. It's wonderful to hear our staff's care and the positive changes we have made have made a difference.

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Review from A H (Son of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Hampton Court Care Home from March 29th up to his passing 24th December. I can't thank the staff enough, too many to mention for all the care my dad received. Everybody works extremely hard and are very dedicated. The home is spotlessly clean and the rooms are lovely. I also like that
the home had regular events for the residents, I would have no hesitation in recommending this care home to anyone thinking of putting a loved one in a home. Thank you all again.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for sharing such kind and heartfelt feedback about Hampton Court Care Home. It was an honour to care for Dad, and we hope it brings some comfort to know how much he meant to all of us. Your words mean the world to our team. Providing a clean, welcoming environment and meaningful activities for our residents is something we are passionate about, and it's truly rewarding to know that it made a difference for your dad and your family. Thank you for recommending our home and for recognising the dedication of our staff, it's a privilege to support families during these times.

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Review from S H (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once again I have found mum to be well looked after, comfortable and eating cottage pie.
The staff are brilliant! It helps to know that mum is well cared for by the kind and caring staff. I would recommend Hampton Court Care Home to everyone!
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing such a lovely review of Hampton Court Care Home! We're delighted to hear that your mum is comfortable, well cared for, and enjoying her meals. Our team works hard to provide kind and attentive care, so it's heart-warming to see their efforts recognised. Your recommendation means a great deal to us, and we're so pleased to be able to provide you with peace of mind knowing your mum is in safe hands.

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Review from Lesley W (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has become a resident at Hampton Court, she has shown great improvement in her condition. She is so much happier since being here and that is down to the wonderful, attentive care she is receiving. The home has a fabulous, clean, happy and caring environment. All of the staff are amazing
people that I cannot thank enough. I would recommend this home to anyone.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your positive experience. We are delighted to hear that your mother has shown such wonderful improvements and that she is happy with us at Hampton Court Care Home. Creating a caring, clean, and supportive environment is at the heart of what we do, and it means the world to us to know that it's making a difference for your mother and your family.

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Review from J W (Friend of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last six months of my ex-husband's life couldn't have been spent in a better place. Such kind and patient caring staff, and plenty of them. The home is bright and spacious, he had a lovely room. The reception staff were always helpful.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have been able to care for your ex-husband during such an important time. Our team takes great pride in providing compassionate care in a warm and welcoming environment, and it's heartening to hear that you found this to be the case. We will be sure to pass your lovely comments on to our staff, including the reception team, who always strive to support families as well as our residents. Your feedback means so much to us, and it reinforces our commitment to maintaining a high standard of care.

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Review from Kathleen D (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been at Hampton Court for three months. Choosing a care home has been an emotional and difficult time for the family. The carers have been very supportive of Mom and family members while Mom has been settling in.
The team have experience and knowledge in dementia and are always looking at
ways to adjust to suit Mom's needs. I feel confident that she is safe and being cared for. She is treated with dignity and respect.
The home itself is nicely decorated and clean. Bed linen is always fresh and Mom is in clean clothes. They have their own kitchen and prepare/cook everything on-site.
There is an entertainment team to organise activities. There is always something happening.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind review. We're delighted to hear that your mum's transition to Hampton Court has been positive. Our team is dedicated to providing personalised, respectful care, and it's wonderful to know you feel confident in her safety and well-being. We're glad you appreciate our efforts to create a welcoming environment, with freshly prepared meals, clean surroundings, and engaging activities. Thank you for choosing us to support your mum and family during this time.

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Review from A V (Wife of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything. My husband is satisfied with everything as well.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your lovely feedback. We're so pleased to hear that both you and your husband are happy with everything. It means a lot to us to know we're meeting your expectations.

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Review from Deanna W (Wife of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident we visit has been a lot better, his weight is going the right way since he moved from another care home. Food is really excellent, the care is unbelievable, also the support they give me. The time and patience they show is unbelievable. When we came last week, he was outside playing football,
so happy. No better place!
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your wonderful review. We're thrilled to hear that the resident is doing well, and it's great to know he's enjoying activities like football. Our team is dedicated to providing excellent care and support, so it's lovely to know these efforts are making a difference.

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Review from J W (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how amazing Hampton Court is. The facilities are second to none. The staff are so lovely and extremely caring. The support my father receives is truly amazing. He is treated with respect and dignity. Everything is spotlessly clean. My father was moved from another care home where he
had refused to eat anything except for biscuits and desserts and refused to drink. He is now eating and drinking as should be. The food is wonderful. His room is wonderful. My father is very happy here and has settled in extremely well. Cannot fault anything.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt review of Hampton Court, We are absolutely delighted your father has settled in. Our team takes great pride in providing a caring and respectful environment, and it's wonderful to know that his experience with us has been so positive. It's especially reassuring to hear that he's enjoying his meals and thriving in his new surroundings. Your kind words truly mean the world to us all.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Hampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Hampton Court Care Home is calculated as follows: ( (358 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 386 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Gina

Gina Cirino

Job Title: Care Home Manager Joined: 2022

Gina has been a valuable member of the Senior Management team at Alpha Health Care Home since November 2019. Gina brings a wealth of experience in Nursing Dementia and Complex Dementia care for the elderly to our role as Care Home Manager at Newlyn Court. Gina has a real passion to help and further improve the quality of care and to support all our Service Users.

Kelly

Kelly Webb Singh

Job Title: Deputy Care Home Manager Joined: 2012

Kelly qualified as a Registered General Nurse in 2012 and began her career with Alpha Health Care at Lakeview Care Home the same year. Over the course of seven years, she developed her skills as a nurse before progressing to Unit Lead on the Complex Dementia Unit. After returning to the group in December 2023 as an RGN, Kelly was appointed Deputy Care Home Manager at Hampton Court Care Home in July 2024.


With extensive experience in dementia nursing, complex dementia, and end-of-life care, Kelly is passionate about supporting residents with complex needs and working closely with mental health professionals to ensure the very best care.

Frequently Asked Questions about Hampton Court Care Home

What types of Care is Hampton Court Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hampton Court Care Home have?

There are 76 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hampton Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hampton Court Care Home to the centre of Bilston?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Court Care Home to verify any information. View our terms and conditions. Hampton Court Care Home has an Enhanced Service - more info.