Hampton Court Care Home

Merstone Close, Bilston WV14 0LR
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9.8 85 Reviews
  • Hampton Court Care Home, Bilston
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two floors this dedicated service has been carefully designed and fully refurbished to support the health and care needs of the elderly population within Wolverhampton and the West Midlands, specifically focusing on those with Complex Dementia.

The setting offers a specialist service for people, primarily over the age of 55, who have complex dementia. Individuals with complex dementia often present with multiple and challenging needs that require experienced care in a safe and appropriate environment. All staff are trained to provide the highest quality of therapeutic support and care to people who have varying forms of dementia, progressive neurological illnesses and acquired brain injuries (including strokes).

Operating as a separate care facility within Hampton Court The Lodge supports up to 20 individuals with complex dementia; all bedrooms are single rooms with en suite. The refurbishment and reconfiguration has created bespoke internal and external day spaces designed with personalised care and the challenges of dementia firmly in mind.

The Lodge benefits from it’s own secure enclosed dementia friendly garden and internal spaces which include a 50’s themed Diner, a Cinema room and a lounge/games room on the ground floor. On the first floor there is The Lodge ‘Tea Room’ providing a lounge and dining area for those individuals choosing to spend time on the first floor.
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Care Provided by Hampton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Hampton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hampton Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gina Cirino (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)

Visiting

  • Hampton Court Care Home Visiting Information


    Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.

Parking

  • Visitor parking is available on-site car park located at the front of the home.

Hampton Court Care Home Reviews (85)

9.8

Hampton Court Care Home has a Review Score of 9.8 (9.813) out of 10, based on 43 reviews in the last 2 years.
Over all time Hampton Court Care Home has 85 reviews.

Overall Experience
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  • 17
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Date Published
  • 85
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Reviewer Connection to Hampton Court Care Home
  • 25
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  • 6
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Total of 85, showing 1-20
Review from Carole W (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom moved to Hampton Court in June 2025 and was a resident in The Lodge due to her challenging behaviour. She lived there until she passed away in December 2025. I always found the staff in the lodge to be very caring, professional and approachable. Mom was always clean, tidy and well presented in her
own clothes. The home was always spotlessly clean, and her wardrobe/room was very tidy. When mom was at end of life in hosptial, the lodge agreed to have mom back for her last few days. She was treated with absolute dignity. We couldn't have asked for better care.
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Review from G W (Husband of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always made welcome when I visit Christine, no matter which day or time I arrive. The overall tidiness and cleanliness of the home is always of the highest standard.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for your kind words. We're delighted to hear that you always feel welcome when visiting and that our team's efforts to maintain a clean, comfortable environment are making a positive impression. Your feedback means a great deal to us.
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Review from John E (Husband of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, Hampton Court Care Home is very, very good.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind feedback. Your comments mean a great deal to our team thank you for taking the time to complete your review.
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Review from P S (Brother-in-law of Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My ability to complete this is limited, as I have only been visiting for an hour or two once a week. Some ratings left blank because I have no experience of them.
Overall, things seem to be generally good, with caring and attentive staff. I do have experience of another care home I used to visit daily.
There seemed to be much more entertainment and many activities there (two dedicated staff for this), and they had large TVs. Other than this, everything is fine.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for taking the time to share your feedback. We're pleased to hear your positive comments about our caring and attentive team. We also appreciate your observations regarding activities and entertainment, I will make sure this is passed onto the team - Thank you
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Review from Chris C (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I couldn't be more grateful for the exceptional care my father receives at Hampton Court.
The staff are truly the heart of this home. Their caring nature and genuine attention to Dad's individual needs have given me immense peace of mind. They don't just provide on going or day to day support; they
treat him with dignity, warmth and friendship.
What has been most impressive is their willingness to accommodate my unique situation. Being thousands of miles away, I often have questions or concerns and the team is always patient, transparent and responsive. They've gone above and beyond to provide alternative ways for us to stay in touch, facilitating video calls and regular updates that make the distance feel much smaller.
It is a massive relief to know he is in such safe, friendly and capable hands. I highly recommend this home to any family looking for truly compassionate care.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind and thoughtful review. We're truly delighted to hear how happy you are with the care your father receives at Hampton Court. Our team works hard to provide compassionate, person-centred support, and it means a great deal to know this has brought you peace of mind, especially while you're living overseas.

We're pleased that our updates and video calls help you stay connected, and we will continue to do everything we can to support both you and your father. Your recommendation and kind words will be shared with the team-they will be incredibly proud.
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Review from Cheryl F (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing is to much trouble for this care home you ask for help it's dealt with within few days my mom is happy there staff are always happy smiling and willing to help with my mom drinks are offered to relatives
Reply from Gina Cirino, Ca at Hampton Court Care HomeThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum is happy and that you've found our team supportive and welcoming. It means a great deal to us to know our staff's care, kindness and attention make a difference to both residents and their families.
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Review from K D (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful for the care and compassion shown at Hampton Court. From the very beginning, everything is person-centred, with staff taking the time to really get to know my mum as an individual, not just her needs on paper.
The team are incredibly kind, patient, and caring, and it's clear they
genuinely care about the residents' wellbeing.
What stands out most is how well they adapt to my mum's changing needs. Nothing ever feels like too much trouble, and care is adjusted thoughtfully and respectfully to ensure she is comfortable, supported, and treated with dignity at all times.
Knowing my mum is safe, happy, and cared for with such warmth means everything to us. I wouldn't hesitate to recommend this care home to anyone looking
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind and thoughtful feedback. Our team takes great pride in providing person-centred care and getting to know each resident as an individual, so your comments mean a great deal to us. Thank you for your recommendation and for trusting us with your mum's care.
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Review from Sharon C (Relative of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is excellent. Staff are friendly and always happy to help. Environment is clean and safe and well maintained. Very supportive towards service users and also families.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind words and taking the time to complete this review of Hampton Court
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Review from Bryan M (Husband of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Hampton Court for 14 months and has always been treated with respect never being ignored. All the staff are great and nothing is too much trouble. I have always been contacted if she has fallen etc and her personal care is excellent. Would definitely recommend this care home.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind and thoughtful review, your recommendation and kind words will be shared with the team-they will be incredibly proud.
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Review from Phil S (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom is being looked after very well. All her needs are being met. By the staff very professional in all their actions.
Reply from Gina Cirino, Care at Hampton Court Care HomeThank you so much for your kind words and for taking the time to share your experience.
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Review from Anita S (Daughter-in-law of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom seems very comfortable in this environment.
All the staff are very friendly and professional in all their duties.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeWe are very grateful for your kind words and taking the time to complete this review.
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Review from Richard H (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall experience is good, the staff are polite, affable, cheery and humourous. My dad came to the home initially on a palliative care arrangement with anticipated "days to live". The care has been good and alas the gentleman's health has improved and he's still with us. His quality of life from an
observational perspective has markedly improved.
Special shout out to Gina (manager) who endeavours to always assist both my dad (and by attachment myself) with his lifestyle, dietary and care needs. I would recommend this place to others with similar needs.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind words and taking the time to review Hampton Court, We truly appreciate your recommendation and your trust in us to support both your dad and your family.
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Review from Helen H (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 3 years. Since she has been there, it has changed ownership twice.
Rooms have been decorated and new bedroom furniture installed, along with washable flooring. These changes have made the bedrooms look inviting and clean.
The carers, many who have been there for years,
treat Mum like a member of their own family. We are delighted with the care she gets.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for taking the time to share your experience. We're so pleased to hear that you're happy with the improvements made to the home. It's especially lovely to know that our long-standing carers treat your mum like family and that you're delighted with the care she receives. Your kind words mean a great deal to us.
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Review from Jim H (Son of Resident) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is an excellent facility. The staff are fabulous, very caring and considerate. My father was treated with the utmost care and attention.
The manager of the care home, Gina, is a lovely and compassionate woman. She manages the care home with the utmost professionalism. By having that
calibre of management, it then stems all the way down to all the staff members.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind and generous words. It truly means a great deal to me and the whole team to know that your father received such attentive and compassionate care. I'm very proud of our staff and grateful for your recognition of their dedication. Thank you for placing your trust in us.
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Review from Mark B (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the home, especially the staff, they are great.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind feedback. We're delighted to hear that you're happy with our home and that our staff have made such a positive impression. Your appreciation means a lot to the whole team!
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Review from Lynn H (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom is very well looked after at Hampton Court. Staff are kind, caring and patient. Families of residents are always made to feel welcome, and staff are approachable. The home is very clean. There is a happy atmosphere, and there are regular events on. I would recommend Hampton Court.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your lovely review. We're delighted to hear that you and your family feel welcome and supported when visiting. Our team works hard to create a warm, friendly atmosphere with plenty of activities and events for everyone to enjoy, so it's wonderful to know this is shining through. Your kind recommendation means a lot to us all at Hampton Court.
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Review from Mehrennisa K (Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very friendly and caring. Food - good. Home very clean, best place so far.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for your kind review. We're so pleased to hear that you've found the staff friendly and caring, enjoyed the food, and noticed how clean the home is. It's wonderful to know you feel this is the best place so far - your feedback means a great deal to the whole team.
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Review from Ian H (Partner of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hampton Court Care Home.
Excellent Staff.
Excellent care.
Brilliant.
Had no problem at all.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind words and wonderful review of Hampton Court Care Home, We're delighted to hear that you've had such a positive experience with us. Our team works hard to provide the highest standard of care in a warm and welcoming environment, so it's lovely to know that their efforts are appreciated.
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Review from K T (Son of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are kind & caring.
I see a lot of staff helping the residents.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your lovely review. We're really pleased to hear that you've seen our team supporting residents with kindness and care. Creating a warm and supportive environment is what we strive for every day, and your kind words are truly appreciated.
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Review from Karen B (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at the care home work extremely hard. They are kind, caring and helpful. They provide entertainment for the residents. I would not hesitate in recommending this care home.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind words and lovely feedback. We're incredibly proud of our dedicated team at Hampton Court Care Home, and it means a great deal to know their hard work and compassion are recognised. Providing a safe, caring, and engaging environment for our residents is always our top priority, and we're delighted to hear that you would recommend us.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Hampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Hampton Court Care Home is calculated as follows: ( (420 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 502 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Court Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Gina

Gina Cirino

Job Title: Care Home Manager Joined: 2022

Gina has been a valuable member of the Senior Management team at Alpha Health Care Home since November 2019. Gina brings a wealth of experience in Nursing Dementia and Complex Dementia care for the elderly to our role as Care Home Manager at Newlyn Court. Gina has a real passion to help and further improve the quality of care and to support all our Service Users.

Kelly

Kelly Webb Singh

Job Title: Deputy Care Home Manager Joined: 2012

Kelly qualified as a Registered General Nurse in 2012 and began her career with Alpha Health Care at Lakeview Care Home the same year. Over the course of seven years, she developed her skills as a nurse before progressing to Unit Lead on the Complex Dementia Unit. After returning to the group in December 2023 as an RGN, Kelly was appointed Deputy Care Home Manager at Hampton Court Care Home in July 2024.


With extensive experience in dementia nursing, complex dementia, and end-of-life care, Kelly is passionate about supporting residents with complex needs and working closely with mental health professionals to ensure the very best care.

Frequently Asked Questions about Hampton Court Care Home

What types of Care is Hampton Court Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hampton Court Care Home have?

There are 76 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hampton Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hampton Court Care Home to the centre of Bilston?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Court Care Home to verify any information. View our terms and conditions. Hampton Court Care Home has an Enhanced Service - more info.