Hampton Court Care Home

Merstone Close, Bilston WV14 0LR
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9.9 72 Reviews
  • Hampton Court Care Home, Bilston
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two floors this dedicated service has been carefully designed and fully refurbished to support the health and care needs of the elderly population within Wolverhampton and the West Midlands, specifically focusing on those with Complex Dementia.

The setting offers a specialist service for people, primarily over the age of 55, who have complex dementia. Individuals with complex dementia often present with multiple and challenging needs that require experienced care in a safe and appropriate environment. All staff are trained to provide the highest quality of therapeutic support and care to people who have varying forms of dementia, progressive neurological illnesses and acquired brain injuries (including strokes).

Operating as a separate care facility within Hampton Court The Lodge supports up to 20 individuals with complex dementia; all bedrooms are single rooms with en suite. The refurbishment and reconfiguration has created bespoke internal and external day spaces designed with personalised care and the challenges of dementia firmly in mind.

The Lodge benefits from it’s own secure enclosed dementia friendly garden and internal spaces which include a 50’s themed Diner, a Cinema room and a lounge/games room on the ground floor. On the first floor there is The Lodge ‘Tea Room’ providing a lounge and dining area for those individuals choosing to spend time on the first floor.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Gina Cirino (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)

Visiting

  • Hampton Court Care Home Visiting Information


    Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.

Parking

  • Visitor parking is available on-site car park located at the front of the home.

Hampton Court Care Home Reviews (72)

9.9

Hampton Court Care Home has a Review Score of 9.9 (9.909) out of 10, based on 33 reviews in the last 2 years.
Over all time Hampton Court Care Home has 72 reviews.

Overall Experience
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Date Published
  • 72
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Reviewer Connection to Hampton Court Care Home
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Total of 72, showing 41-60
Review from G W (Wife of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was well cared for and staff were most considerate.
Reply from Tracey York, Marketing Assistant to Commercial Director at Hampton Court Care Home

Thank you for your kind words and taking the time to complete this review of Hampton Court.

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Review from R B (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found all the nurses and reception very caring and loving to my mum and endlessly helpful to me. My mum was 102 years old so I know this would not have been, in any way, easy. My mum sadly passed away in April and I would like to thank everyone at Newlyn Court for their compassion and
understanding and for the lovely card they sent.
Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Many thanks for this lovely review, it was such a pleasure caring for your mum- she was truly one of a kind.

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Review from S P (Daughter of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous, caring environment! All staff are wonderfully generous with their time in keeping our mother safe and happy. Mom loves being here, and it shows in her smiles. The manager is hands-on and always free to listen to our queries and support Mom. We cannot thank Newlyn's staff enough.
Reply from Ami Narwal, Home Manager at Hampton Court Care Home

We really appreciate you taking your time to review Newlyn Court; it means so much to each and every one of us!!
Thank you.

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Review from Royston H (Son of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to work through covid, I felt the staff worked professionally. I felt from the start, my mum entered the carehome till her passing, at ease with staff at the front desk to the carers. I never worried about my mum's being mistreated. I've got total trust in the care being provided, I also feel
my Mum bonded with her carer which helped me with her been in care. I'd like to say a big thank you to all the staff.
Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Thank you so much for reviewing our service Royston, your mum was a lovely character, will always be remembered.

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Review from L W (Wife of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newlyn Court is a very good nursing home. Very caring and understanding. Value for money.
Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Thank you for leaving such a lovely review for Newlyn Court; it's really appreciated.

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Review from Hazel C (Sister-in-law of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law took up residence at Newlyn Court on the 9th of January 2020 and during the time he was in their care we were aware of the kindness and understanding that he received from all those attending to his needs. Their patience and help was always first class and we were so happy to leave
my brother-in-law in their care and to know his wellbeing was of paramount importance to them. We will forever be grateful to all the staff who attended to his needs with such understanding and kindness.
Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Thank you for leaving such a lovely review of the service we provide at Newlyn Court. Your loved one was like family to us he will be greatly missed.

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Review from Malcolm H (Son of Resident) published on 8 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Newlyn Court are unsung heroes! The care they gave to my mother during her time there was second to none. The home, the management and the staff at Newlyn Court are all exceptional and second to none. I would recommend this location to anyone looking to secure a safe and caring life for
their elderly relatives. Thank you Newlyn Court!
Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Thank you Malcolm for such an amazing review of Newlyn Court it is so much appreciated by us all, please keep in touch.

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Review from Rachel W (Daughter-in-law of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newlyn Court kindly agreed to take in our relation from a hospital stay. Our relative stayed there for her final four weeks and was treated with kindness and love until she passed away. The care staff/nursing staff/admin staff are incredible in every way. They never give up trying to feed the residents,
give them drinks, keep them spotlessly clean and turn them on a regular basis, plus making sure that the medication is in place to keep them pain-free.
Nothing is too much trouble for whoever you ask, I find this incredible. Is was nice to see that every time our relative had her clothes washed, they actually came back to her room. She was kept immaculate. We, as a family, cannot fault this care home at all. Thank you for making her final days most comfy and for going above and beyond.
Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Dear Rachel
Thank you for such a lovely heart felt review of our service, we are so grateful for your kind words.

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Review from B W (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my wife only stayed at Newlyn Court for one week in February 2020 my experience is limited, however, I was impressed by how well she was looked after by all the staff. The bedroom and the main rooms were fine. The meals were of a good standard. Generally, I felt everything that could be done was
being done and overall I felt very grateful for the kindness and care shown.
Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Dear Brian
Thank you for the review, we are grateful for your kind words.

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Review from M T (Wife of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was only at Newlyn Court a short time but the care was first class.
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Review from Martyn S (Son of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have wished for a better place for my mother to have spent the last few months of her life.
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Review from Linda W (Daughter of Resident) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into this care home in March 2019. We have nothing but praise for the staff and the care given to him from all the team, along with the access to external services when required. Not only was my father well looked after on a daily basis, but my mom was also always made extremely welcome
within the home when visiting on alternative days, she appreciated the support she was given. Thank you.
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Review from M S (Wife of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and satisfied with the care my husband is getting. The management and staff keep me informed of all things with my husband, at all times.
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Review from B F (Wife of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I viewed many care/nursing homes and felt that Newlyn Court had a homely feel and could reach my husband's needs and we have not been disappointed. The inspection report put the home into special measures which we feel was totally unjustified. My husband is always clean and tidy, well-fed
(good food), well cared for and the staff in all departments work very hard. My husband has many visitors most days and they are of the same opinion. I am sure that other resident's visitors feel the same. Obviously I am not aware of all that goes on and no one would expect 100%. If the inspection found the home to be as bad as they say I would not have my husband there.
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Review from Ed D (Cousin of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin appears to have settled in well to his new home. The staff are very aware of his needs and his likes and dislikes. His new medication appears to have resolved the issues he was having.
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Review from Margaret B (Wife of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used other care homes before but I feel Newlyn Court meets the needs for my husband. It's spacious and room to move because my husband needs room to walk. The staff always friendly and always answer my questions and I never feel anxious when I leave as I know he's in good hand because family
is precious.
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Review from R F (Brother of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff friendly, helpful and courteous.
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Review from Dardell C (Husband of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Security not good as any resident can enter the bedrooms as we found out.
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Review from Sandip B (Daughter-in-law of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very worried at first as we had a bad experience before. Newlyn Court changed our minds. My father-in-law was very impressed with the care. My mother-in-law's condition improved when she was in respite and was eating better, this made us very happy as a family. Also, the staff, management and
nurses were very good. On the ball and always kept us informed. We have booked mum in again for respite.
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Review from Julie R (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mom and dad reside at Newlyn Court and have been there just over a year after a previous care placement. I find the staff to be friendly at all times and they have strived to assist mom with her personal care which normally was very difficult. They always look clean and tidy and seem very settled.
Newlyn Court is always clean and the beds are always made, laundry hung in wardrobes exceptional really. The only gripe is residents are charged for live singers and not much one to one activity takes place.
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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Hampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Hampton Court Care Home is calculated as follows: ( (358 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 386 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Gina

Gina Cirino

Job Title: Care Home Manager Joined: 2022

Gina has been a valuable member of the Senior Management team at Alpha Health Care Home since November 2019. Gina brings a wealth of experience in Nursing Dementia and Complex Dementia care for the elderly to our role as Care Home Manager at Newlyn Court. Gina has a real passion to help and further improve the quality of care and to support all our Service Users.

Kelly

Kelly Webb Singh

Job Title: Deputy Care Home Manager Joined: 2012

Kelly qualified as a Registered General Nurse in 2012 and began her career with Alpha Health Care at Lakeview Care Home the same year. Over the course of seven years, she developed her skills as a nurse before progressing to Unit Lead on the Complex Dementia Unit. After returning to the group in December 2023 as an RGN, Kelly was appointed Deputy Care Home Manager at Hampton Court Care Home in July 2024.


With extensive experience in dementia nursing, complex dementia, and end-of-life care, Kelly is passionate about supporting residents with complex needs and working closely with mental health professionals to ensure the very best care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Court Care Home to verify any information. View our terms and conditions. Hampton Court Care Home has an Enhanced Service - more info.