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Hampton Court Care Home

Merstone Close, Bilston, West Midlands WV14 0LR
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Hampton Court Care Home, Bilston
Hampton Court Care Home, Bilston
Hampton Court Care Home, Bilston

Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two...  

Care Provided by Hampton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,125From £1,125
Residential Dementia CareFrom £1,125From £1,125
Nursing CareFrom £1,125From £1,125
Nursing Dementia Care£1,125 - £1,675£1,125 - £1,675

Contact Hampton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kelly Webb Singh(Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)

Visiting

  • Hampton Court Care Home Visiting Information Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone. Visiting Hours: Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.

Parking

  • Visitor parking is available on-site car park located at the front of the home.

Hampton Court Care Home Reviews (92)

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9.8

Hampton Court Care Home has a Review Score of 9.8 (9.822) out of 10, based on 46 reviews in the last 2 years. Over all time Hampton Court Care Home has 92 reviews.

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Showing 92 reviews matching selected criteria
Review from A V (Wife of Resident) published on 21 October 2024 Submitted via Postal Card
Overall Experience

Very happy with everything. My husband is satisfied with everything as well.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your lovely feedback. We're so pleased to hear that both you and your husband are happy with everything. It means a lot to us to know we're meeting your expectations.

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Review from Deanna W (Wife of Resident) published on 18 October 2024 Submitted via Postal Card
Overall Experience

The resident we visit has been a lot better, his weight is going the right way since he moved from another care home. Food is really excellent, the care is unbelievable, also the support they give me. The time and patience they show is unbelievable. When we came last week, he was outside playing football, so happy. No better place!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your wonderful review. We're thrilled to hear that the resident is doing well, and it's great to know he's enjoying activities like football. Our team is dedicated to providing excellent care and support, so it's lovely to know these efforts are making a difference.

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Review from J W (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card
Overall Experience

I cannot express how amazing Hampton Court is. The facilities are second to none. The staff are so lovely and extremely caring. The support my father receives is truly amazing. He is treated with respect and dignity. Everything is spotlessly clean. My father was moved from another care home where he had refused to eat anything except for biscuits and desserts and refused to drink. He is now eating and drinking as should be. The food is wonderful. His room is wonderful. My father is very happy here and has settled in extremely well. Cannot fault anything.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt review of Hampton Court, We are absolutely delighted your father has settled in. Our team takes great pride in providing a caring and respectful environment, and it's wonderful to know that his experience with us has been so positive. It's especially reassuring...  

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Review from T K (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card
Overall Experience

The care staff have been excellent with me, Mum and my dad. The nurses are well-informed. I visited my dad on numerous occasions and found everything exceptional. All rooms are clean. My dad has always been clean, shaved and well-presented. My dad had problems eating, the food was not much he enjoyed and I saw that the meals really weren't that nice. No activities were arranged to suit my dad i.e. cooking/ shopping.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your feedback on Hampton Court Care Home. We are grateful to hear that you found our care staff excellent and well-informed and that your dad was consistently clean, shaved, and well-presented during your visits. Maintaining a high standard of cleanliness and...  

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Review from L F (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience

Since the first day my dad arrived, he has been well taken care of. The staff are always helpful and on hand if ever needed. The care home itself is so well presented with the utmost cleanliness. The rooms are homely with private bathrooms. My dad has been eating meals, drinking more and seems so much more peaceful since being here. I couldn't recommend Hampton Court Care Home more.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your review of Hampton Court. Our team takes great pride in providing a clean, comfortable, and supportive environment, and we're glad to know it's making a positive difference for him.

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Review from C B (Son of Resident) published on 31 July 2024 Submitted via Postal Card
Overall Experience

On arrival at home found the place very clean and the staff welcoming. I was at first apprehensive as my father had never received care from anyone other than family, after spending some time there my apprehension was eased after observing the quality of care and I feel very comfortable knowing my father is in safe hands.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and thoughtful review! We are thrilled to hear that your initial apprehension was eased upon observing the quality of care at Hampton Court Care Home. Our team is dedicated to creating a clean, welcoming, and supportive environment for all our residents and...  

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Review from Carole C (Wife of Resident) published on 29 July 2024 Submitted via Website
Overall Experience

Very happy with the service provided for my husband. He always looks clean and happy. He seems very settled and has made slight improvement with his mental health and well-being but also his eating and drinking. The staff are very friendly and helpful and always go above and beyond to aid myself, my family, and my husband.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your wonderful review, we are delighted to hear that you are happy with the care and service provided for your husband at Hampton Court Care Home. Our dedicated staff members strive to go above and beyond every day to support our residents and their families. Your kind words...  

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Review from Katie L (Granddaughter of Resident) published on 29 July 2024 Submitted via Website
Overall Experience
My nan has been here for just under a year and I can honestly say the care is second to none. She has never been so happy and each drive to visit that used to hold anxiety now holds excitement and reassurance that she is cared for. Each carer knows my nan and her personality and I go away each time knowing she is cared for as the beautiful human she is.

As someone who used to work in care, I can honestly say this care home is second to none in being the best.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt review! We are overjoyed to hear that your nan has found such happiness and comfort at Hampton Court Care Home. Knowing that our care has transformed your visits from anxiety to excitement is incredibly rewarding for our team. Thank you for trusting us with your...  

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Review from G B (Son of Resident) published on 1 July 2024 Submitted via Website
Overall Experience
Dad broke his hip when at his first care home.
After his hip surgery, he was subsequently moved to Hampton Court, where Dad, family and relatives were given a warm welcome from the management, all the care staff and the nurses every time we visited.
At Hampton Court, we were pleased with the care accorded to Dad. The staff members were so patient and understanding considering that Dad suffers from dementia and can be unruly sometimes.
Sadly, however, Dad had to be moved to another care home with request from other family members for a reason that could have been solved.
On his last day at Hampton Court, the staff gave Dad a very emotional farewell where a few tears were shed among us and the staff.

My wife and I can't thank the staff enough for the help and care they've given Dad, and personally I would recommend this care home for anyone looking for a friendly, loving and caring home for a family member.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your heartfelt review of Hampton Court Care Home. We are deeply touched by your kind words and grateful for the opportunity to have cared for your dad during his stay with us.

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Review from C E (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card
Overall Experience

I love to visit Dad. He is well cared for, and the staff always make me feel at home. I make Dad drinks and eat meals with him. I stay and play cards and games. We have a chat in his room and talk to the other residents. Dad can be difficult at times, and I know he is treated with care and kindness.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing your wonderful review of Hampton Court Care Home. We are delighted to hear about your positive experiences during your visits with your dad. It brings us great joy to know that you feel at home here and that our staff's efforts to create a welcoming and comfortable environment...  

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Review from Pete L (Son of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

My mom was moved to Hampton Court Care Home as a result of her vascular dementia worsening and the need for her complex needs to be more appropriately managed. The family were understandably concerned at the impact that this would have on my 90-year-old mom. A few months into her new home, our concerns have been fully alleviated. My mom has put on weight (despite losing her teeth her appetite is insatiable) and she is happy, content and her previous sparkle has returned. The care that she is in receipt of is phenomenal. Every carer we have met has a smile, a tale to tell on what my mom has been up to and importantly know her well! We have covered her room in the photos of her life (so we can discuss and gently remind her of her full life to date when we visit) and the staff have taken particular care to ensure her likes and dislikes are catered for. As we say in the Black Country...the care at Hampton Court is simply bostin!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your experience of Hampton Court. We are deeply touched by your heartfelt words and are thrilled to hear that your mother's transition to our care home has been met with such positive outcomes. Navigating the journey of dementia care can undoubtedly be...  

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Review from A P (Niece of Resident) published on 3 January 2024 Submitted via Website
Overall Experience

Management communicates very well, and nothing is too much trouble. Watching the care staff interact with the residents is amazing; they work so hard - that is clear to see, and treat the residents with kindness and respect. We arrived in the evening, unannounced, to hear the residents singing and some dancing with care staff. The care staff involved all residents, making sure they were having a good time. I went to our aunt's bedroom and was amazed to see the effort the staff had put into her room; she is an Elvis fan, and there was a life-sized cut out of Elvis in her bedroom. The staff really do care about their residents. It was clear our aunt has personal-centred care. Management and staff took time to chat with us about how our aunt was, supplying us with valuable information - nothing was too much trouble. Knowing our aunt is in fabulous care hands is so reassuring, so thank you. Your smiles are infectious and definitely passed down to the residents; you really are all worth your weight in gold!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you immensely for your heartwarming review of Hampton Court Care Home. We are delighted to hear about your positive experience and grateful for your kind words about our management and care team. At Hampton Court, we strive to make each resident's room reflective of their interests and preferences, and it’s always such a delight for us to help.

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Review from Natasha T (Next of Kin) published on 22 November 2023 Submitted via Website
Overall Experience

Hampton Court staff and management are fantastic in there roles! They helped my relative settle in, he had bonds with a number of staff which we was surprised at as he likes his own company and did stay in his room a lot but they checked on him regularly throughout the day and night as he doesn’t sleep well. We are gutted that it was decided he needed to be moved! (Not by our choice) The team helped us to try and keep him there as he loved it there, he just started mixing with other residents venturing out his room into the lounge and he didn’t want to leave! We can not thank them and all the staff on the lodge for everything they did. They had patience and took time to understand his needs as well as been there for us helping us through the process. I’ve worked in homes and with experience I can put my hand on my heart and say this is the best home I’ve come across! Wish we could have kept him at Hampton Court!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt words. It really is important to us our residents feel at home at Hampton Court and form such meaningful bonds with our team. We genuinely appreciate your recognition of our efforts in providing personalised care and support. While we're saddened by the...  

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Review from Kevin B (Brother of Resident) published on 18 October 2023 Submitted via Website
Overall Experience

My brother sadly passed away on 03/10/2023, I can not thank the staff with enough words for how he was treated there. In every way, how caring, how I was kept informed every day of his condition. The times I sat alone a nurse would as busy as they were, would sit and talk when they had the chance to. The aftercare phone calls asking if I was okay, and do I need any help in any way. My brother wasn't in there more than two weeks but as he slowly shut down he was treated as if he had been there for years. While I tried to work as I live alone to pay the bills Hampton Court helped in more ways than they know. Thank you so much there for helping me lose the last of my family and helping me get through things.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

We are deeply sorry for the loss of your brother, and I want to express my heartfelt condolences to you again during this difficult time. Your words are a powerful testament to the compassionate care provided by the staff at Hampton Court. We are grateful that you found solace in the support and kindness extended to you during your brother's stay.

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Review from P F (Sister of Resident) published on 12 October 2023 Submitted via Postal Card
Overall Experience

I have found Hampton Court to be a very reliable and caring place for any resident to stay here, also all the staff and management are very helpful and very pleasant always willing to help no matter what it is.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and positive feedback about Hampton Court. We are delighted to hear that you found our home to be reliable and caring, and that our staff and management have been helpful and pleasant.

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Review from B N (Niece of Resident) published on 2 October 2023 Submitted via Postal Card
Overall Experience

My experience with staff has always been very good. They are caring, kind, very helpful. Always phone if there are any concerns over my aunty's health. Also ask for permission when vaccinations are due. Would not like my aunty to be anywhere else.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your experience and feedback regarding your aunt's care at Hampton Court Care Home. We are truly grateful for your kind words.

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Review from Emma D (Granddaughter of Resident) published on 22 August 2023 Submitted via Website
Overall Experience

An amazing care home! The staff are attentive, kind, and caring, and the support they have shown to us as a family as well as my grandpa has been incredible. The care manager and her team cannot do enough to ensure that my grandad and his fellow residents are as comfortable and relaxed as possible despite their medical restrictions. Would be happy to recommend it.

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Review from Bea P (Daughter of Resident) published on 31 July 2023 Submitted via Website
Overall Experience

I would like to say a huge thank you to the management team and staff for all their support during my 4-week visit and for their commitment to ensuring that we were working in collaboration to provide my father with the best possible outcomes. There were many changes I had requested for my father, which were implemented in a timely manner and the staff were responsive, flexible and adaptive to these changes. It was reassuring for me to see the vast improvement and change in culture from the previous owner, in a short period of time. I look forward to seeing how the service flourishes with the changes ahead and I'm under no doubt, with the new leadership this home with reach a level of excellence.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear about your satisfaction with the care and service provided during your 4-week visit. Your heartfelt words of appreciation mean a great deal to our management team and staff.

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Review from Steven M (Son of Resident) published on 8 July 2023 Submitted via Website
Overall Experience

A wonderful caring environment for my 88 year old mom who has severe dementia, from the reception staff to all the carers and nurses and manager their care is outstanding and as a family, we are very grateful for this. I would highly recommend Hampton Court Care Home for people needing care nothing is too much trouble, thank you.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your experience. We are so grateful for your kind words and will make sure we pass this on to the whole team at Hampton Court.

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Review from Gail M (Daughter of Resident) published on 28 June 2023 Submitted via Website
Overall Experience
My mother passed away on 07/06/2023.
She had been a resident for 7 years and was well cared for and even loved by staff.
The team were particularly supportive durin mom's final few days. They ensured that her diminishing needs were met, e.g. encouraging, but not forcing, drinking and eating. Talking with Mom and joking as appropriate - the process was quite supportive and normalised.
It was so very important to me that I should be there at her passing. Nurse Staff contacted me regularly to update me and keep me informed. All staff involved were sensitive, encouraging, reassuring and supportive.
I, thankfully, attended her final moments with other family members.

On the following day, we were given fabulous advice when trying to select her clothes for her funeral service. We were given time and space but they were at hand when needed.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home
Thank you for taking the time to share your feedback about your mother's experience at our care home. Our deepest condolences for your loss. We are honoured to have had the opportunity to care for your mother during her seven-year stay with us.

We are deeply touched by your kind words and are glad...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 14 Oct 2025

    Yesterday, our residents and team joined together in support of Breast Cancer Awareness by holding a Wear It Pink Day and Bake Sale – and we’re thrilled to share that...

Upcoming Events

There are no upcoming events for Hampton Court Care Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Hampton Court Care Home.

Meet the Team (2)

Kelly Webb Singh
Kelly Webb SinghJob Title:Care Home ManagerJoined: 2012

Kelly qualified as a Registered General Nurse in 2012 and began her career at Lakeview Care Home the same year. Over the course of seven years, she developed her skills as a nurse before progressing to Unit Lead on the Complex Dementia Unit.

After returning to the group in December 2023 as an RGN, Kelly is now Care Home Manager at Hampton Court Care Home.

With extensive experience in dementia nursing, complex dementia, and end-of-life care, Kelly is passionate about supporting residents with complex needs and working closely with mental health professionals to ensure the very best care.

Raj Gill
Raj GillJob Title:Deputy Care Home Manager

Raj Gill is the Deputy Care Home Manager at Hampton Court Care Home and has built her career within Kinly Care through dedication, compassion and hard work. Raj first joined the group at Lakeview Care Home, where she progressed through a variety of roles including Nursing Assistant and Compliance Manager, gaining valuable experience and knowledge along the way.

With many years of experience supporting residents with complex dementia needs, Raj is known for her patient, understanding and compassionate approach to care. She is passionate about ensuring residents feel safe, respected and supported, while also helping families feel reassured and involved in their loved one’s care journey.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Court Care Home to verify any information. View our terms and conditions. Hampton Court Care Home has an Enhanced Service -more info.