Hampton Court Care Home

Merstone Close, Bilston WV14 0LR
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9.8 85 Reviews
  • Hampton Court Care Home, Bilston
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two floors this dedicated service has been carefully designed and fully refurbished to support the health and care needs of the elderly population within Wolverhampton and the West Midlands, specifically focusing on those with Complex Dementia.

The setting offers a specialist service for people, primarily over the age of 55, who have complex dementia. Individuals with complex dementia often present with multiple and challenging needs that require experienced care in a safe and appropriate environment. All staff are trained to provide the highest quality of therapeutic support and care to people who have varying forms of dementia, progressive neurological illnesses and acquired brain injuries (including strokes).

Operating as a separate care facility within Hampton Court The Lodge supports up to 20 individuals with complex dementia; all bedrooms are single rooms with en suite. The refurbishment and reconfiguration has created bespoke internal and external day spaces designed with personalised care and the challenges of dementia firmly in mind.

The Lodge benefits from it’s own secure enclosed dementia friendly garden and internal spaces which include a 50’s themed Diner, a Cinema room and a lounge/games room on the ground floor. On the first floor there is The Lodge ‘Tea Room’ providing a lounge and dining area for those individuals choosing to spend time on the first floor.
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Care Provided by Hampton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Hampton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hampton Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gina Cirino (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)

Visiting

  • Hampton Court Care Home Visiting Information


    Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.

Parking

  • Visitor parking is available on-site car park located at the front of the home.

Hampton Court Care Home Reviews (85)

9.8

Hampton Court Care Home has a Review Score of 9.8 (9.813) out of 10, based on 43 reviews in the last 2 years.
Over all time Hampton Court Care Home has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hampton Court Care Home
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Total of 85, showing 41-60
Review from Katie L (Granddaughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been here for just under a year and I can honestly say the care is second to none. She has never been so happy and each drive to visit that used to hold anxiety now holds excitement and reassurance that she is cared for. Each carer knows my nan and her personality and I go away each time
knowing she is cared for as the beautiful human she is.
As someone who used to work in care, I can honestly say this care home is second to none in being the best.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your heartfelt review! We are overjoyed to hear that your nan has found such happiness and comfort at Hampton Court Care Home. Knowing that our care has transformed your visits from anxiety to excitement is incredibly rewarding for our team. Thank you for trusting us with your nan's care and for your kind words. We are honoured to have her as part of our family and look forward to continuing to provide her with the best care possible.
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Review from G B (Son of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad broke his hip when at his first care home.
After his hip surgery, he was subsequently moved to Hampton Court, where Dad, family and relatives were given a warm welcome from the management, all the care staff and the nurses every time we visited.
At Hampton Court, we were pleased with the care
accorded to Dad. The staff members were so patient and understanding considering that Dad suffers from dementia and can be unruly sometimes.
Sadly, however, Dad had to be moved to another care home with request from other family members for a reason that could have been solved.
On his last day at Hampton Court, the staff gave Dad a very emotional farewell where a few tears were shed among us and the staff.
My wife and I can't thank the staff enough for the help and care they've given Dad, and personally I would recommend this care home for anyone looking for a friendly, loving and caring home for a family member.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for taking the time to share your heartfelt review of Hampton Court Care Home. We are deeply touched by your kind words and grateful for the opportunity to have cared for your dad during his stay with us.
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Review from C E (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love to visit Dad. He is well cared for, and the staff always make me feel at home. I make Dad drinks and eat meals with him. I stay and play cards and games. We have a chat in his room and talk to the other residents. Dad can be difficult at times, and I know he is treated with care and kindness.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for sharing your wonderful review of Hampton Court Care Home. We are delighted to hear about your positive experiences during your visits with your dad. It brings us great joy to know that you feel at home here and that our staff's efforts to create a welcoming and comfortable environment are appreciated. We believe that family involvement is crucial to the well-being of our residents, and we are pleased that you can spend quality time with your dad, sharing meals, playing cards, and engaging in conversations with him and the other residents.
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Review from Pete L (Son of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was moved to Hampton Court Care Home as a result of her vascular dementia worsening and the need for her complex needs to be more appropriately managed. The family were understandably concerned at the impact that this would have on my 90-year-old mom. A few months into her new home, our concerns
have been fully alleviated. My mom has put on weight (despite losing her teeth her appetite is insatiable) and she is happy, content and her previous sparkle has returned. The care that she is in receipt of is phenomenal. Every carer we have met has a smile, a tale to tell on what my mom has been up to and importantly know her well! We have covered her room in the photos of her life (so we can discuss and gently remind her of her full life to date when we visit) and the staff have taken particular care to ensure her likes and dislikes are catered for. As we say in the Black Country...the care at Hampton Court is simply bostin!
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for taking the time to share your experience of Hampton Court. We are deeply touched by your heartfelt words and are thrilled to hear that your mother's transition to our care home has been met with such positive outcomes. Navigating the journey of dementia care can undoubtedly be challenging, and we understand the concerns you and your family had prior to your mother's move. It brings us immense joy to learn that your concerns have been fully alleviated and that your mother is thriving in her new home. Your kind words, especially the mention of "bostin" care, truly mean the world to us. We are dedicated to continuing to provide the highest standard of care and ensuring that your mother's happiness and well-being remain our top priority.
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Review from A P (Niece of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management communicates very well, and nothing is too much trouble. Watching the care staff interact with the residents is amazing; they work so hard - that is clear to see, and treat the residents with kindness and respect. We arrived in the evening, unannounced, to hear the residents singing and some
dancing with care staff. The care staff involved all residents, making sure they were having a good time. I went to our aunt's bedroom and was amazed to see the effort the staff had put into her room; she is an Elvis fan, and there was a life-sized cut out of Elvis in her bedroom. The staff really do care about their residents. It was clear our aunt has personal-centred care. Management and staff took time to chat with us about how our aunt was, supplying us with valuable information - nothing was too much trouble. Knowing our aunt is in fabulous care hands is so reassuring, so thank you. Your smiles are infectious and definitely passed down to the residents; you really are all worth your weight in gold!
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you immensely for your heartwarming review of Hampton Court Care Home. We are delighted to hear about your positive experience and grateful for your kind words about our management and care team. At Hampton Court, we strive to make each resident's room reflective of their interests and preferences, and it’s always such a delight for us to help.
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Review from Natasha T (Next of Kin) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hampton Court staff and management are fantastic in there roles! They helped my relative settle in, he had bonds with a number of staff which we was surprised at as he likes his own company and did stay in his room a lot but they checked on him regularly throughout the day and night as he doesn’t sleep
well. We are gutted that it was decided he needed to be moved! (Not by our choice) The team helped us to try and keep him there as he loved it there, he just started mixing with other residents venturing out his room into the lounge and he didn’t want to leave! We can not thank them and all the staff on the lodge for everything they did. They had patience and took time to understand his needs as well as been there for us helping us through the process. I’ve worked in homes and with experience I can put my hand on my heart and say this is the best home I’ve come across! Wish we could have kept him at Hampton Court!
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your heartfelt words. It really is important to us our residents feel at home at Hampton Court and form such meaningful bonds with our team. We genuinely appreciate your recognition of our efforts in providing personalised care and support. While we're saddened by the circumstances that led to the decision, we're grateful for the time we spent with your relative and we wish both all the very best for the future.
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Review from Kevin B (Brother of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother sadly passed away on 03/10/2023, I can not thank the staff with enough words for how he was treated there. In every way, how caring, how I was kept informed every day of his condition. The times I sat alone a nurse would as busy as they were, would sit and talk when they had the chance to.
The aftercare phone calls asking if I was okay, and do I need any help in any way. My brother wasn't in there more than two weeks but as he slowly shut down he was treated as if he had been there for years. While I tried to work as I live alone to pay the bills Hampton Court helped in more ways than they know. Thank you so much there for helping me lose the last of my family and helping me get through things.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeWe are deeply sorry for the loss of your brother, and I want to express my heartfelt condolences to you again during this difficult time. Your words are a powerful testament to the compassionate care provided by the staff at Hampton Court. We are grateful that you found solace in the support and kindness extended to you during your brother's stay.
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Review from P F (Sister of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Hampton Court to be a very reliable and caring place for any resident to stay here, also all the staff and management are very helpful and very pleasant always willing to help no matter what it is.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind words and positive feedback about Hampton Court. We are delighted to hear that you found our home to be reliable and caring, and that our staff and management have been helpful and pleasant.
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Review from B N (Niece of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with staff has always been very good. They are caring, kind, very helpful. Always phone if there are any concerns over my aunty's health. Also ask for permission when vaccinations are due. Would not like my aunty to be anywhere else.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for taking the time to share your experience and feedback regarding your aunt's care at Hampton Court Care Home. We are truly grateful for your kind words.
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Review from Emma D (Granddaughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing care home! The staff are attentive, kind, and caring, and the support they have shown to us as a family as well as my grandpa has been incredible. The care manager and her team cannot do enough to ensure that my grandad and his fellow residents are as comfortable and relaxed as possible despite
their medical restrictions. Would be happy to recommend it.
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Review from Bea P (Daughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to the management team and staff for all their support during my 4-week visit and for their commitment to ensuring that we were working in collaboration to provide my father with the best possible outcomes. There were many changes I had requested for my father, which
were implemented in a timely manner and the staff were responsive, flexible and adaptive to these changes. It was reassuring for me to see the vast improvement and change in culture from the previous owner, in a short period of time. I look forward to seeing how the service flourishes with the changes ahead and I'm under no doubt, with the new leadership this home with reach a level of excellence.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for taking the time to share your positive experience with us. We're thrilled to hear about your satisfaction with the care and service provided during your 4-week visit. Your heartfelt words of appreciation mean a great deal to our management team and staff.
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Review from Steven M (Son of Resident) published on 8 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring environment for my 88 year old mom who has severe dementia, from the reception staff to all the carers and nurses and manager their care is outstanding and as a family, we are very grateful for this. I would highly recommend Hampton Court Care Home for people needing care nothing
is too much trouble, thank you.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for taking the time to share your experience. We are so grateful for your kind words and will make sure we pass this on to the whole team at Hampton Court.
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Review from Gail M (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother passed away on 07/06/2023.
She had been a resident for 7 years and was well cared for and even loved by staff.
The team were particularly supportive durin mom's final few days. They ensured that her diminishing needs were met, e.g. encouraging, but not forcing, drinking and eating. Talking
with Mom and joking as appropriate - the process was quite supportive and normalised.
It was so very important to me that I should be there at her passing. Nurse Staff contacted me regularly to update me and keep me informed. All staff involved were sensitive, encouraging, reassuring and supportive.
I, thankfully, attended her final moments with other family members.
On the following day, we were given fabulous advice when trying to select her clothes for her funeral service. We were given time and space but they were at hand when needed.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for taking the time to share your feedback about your mother's experience at our care home. Our deepest condolences for your loss. We are honoured to have had the opportunity to care for your mother during her seven-year stay with us.
We are deeply touched by your kind words and are glad to hear that your mother received excellent care and felt loved by our staff. Providing a supportive and compassionate environment for our residents is at the core of our mission, and we are pleased to know that your mother's needs were met during her final days.
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Review from G W (Wife of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was well cared for and staff were most considerate.
Reply from Tracey York, Marketing Assistant to Commercial Director at Hampton Court Care HomeThank you for your kind words and taking the time to complete this review of Hampton Court.
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Review from R B (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found all the nurses and reception very caring and loving to my mum and endlessly helpful to me. My mum was 102 years old so I know this would not have been, in any way, easy. My mum sadly passed away in April and I would like to thank everyone at Newlyn Court for their compassion and
understanding and for the lovely card they sent.
Reply from Ami Narwal, Home Manager at Hampton Court Care HomeMany thanks for this lovely review, it was such a pleasure caring for your mum- she was truly one of a kind.
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Review from S P (Daughter of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fabulous, caring environment! All staff are wonderfully generous with their time in keeping our mother safe and happy. Mom loves being here, and it shows in her smiles. The manager is hands-on and always free to listen to our queries and support Mom. We cannot thank Newlyn's staff enough.
Reply from Ami Narwal, Home Manager at Hampton Court Care HomeWe really appreciate you taking your time to review Newlyn Court; it means so much to each and every one of us!!
Thank you.
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Review from Royston H (Son of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to work through covid, I felt the staff worked professionally. I felt from the start, my mum entered the carehome till her passing, at ease with staff at the front desk to the carers. I never worried about my mum's being mistreated. I've got total trust in the care being provided, I also feel
my Mum bonded with her carer which helped me with her been in care. I'd like to say a big thank you to all the staff.
Reply from Ami Narwal, Home Manager at Hampton Court Care HomeThank you so much for reviewing our service Royston, your mum was a lovely character, will always be remembered.
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Review from L W (Wife of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Newlyn Court is a very good nursing home. Very caring and understanding. Value for money.
Reply from Ami Narwal, Home Manager at Hampton Court Care HomeThank you for leaving such a lovely review for Newlyn Court; it's really appreciated.
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Review from Hazel C (Sister-in-law of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law took up residence at Newlyn Court on the 9th of January 2020 and during the time he was in their care we were aware of the kindness and understanding that he received from all those attending to his needs. Their patience and help was always first class and we were so happy to leave
my brother-in-law in their care and to know his wellbeing was of paramount importance to them. We will forever be grateful to all the staff who attended to his needs with such understanding and kindness.
Reply from Ami Narwal, Home Manager at Hampton Court Care HomeThank you for leaving such a lovely review of the service we provide at Newlyn Court. Your loved one was like family to us he will be greatly missed.
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Review from Malcolm H (Son of Resident) published on 8 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Newlyn Court are unsung heroes! The care they gave to my mother during her time there was second to none. The home, the management and the staff at Newlyn Court are all exceptional and second to none. I would recommend this location to anyone looking to secure a safe and caring life for
their elderly relatives. Thank you Newlyn Court!
Reply from Ami Narwal, Home Manager at Hampton Court Care HomeThank you Malcolm for such an amazing review of Newlyn Court it is so much appreciated by us all, please keep in touch.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Hampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Hampton Court Care Home is calculated as follows: ( (420 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 502 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Court Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Gina

Gina Cirino

Job Title: Care Home Manager Joined: 2022

Gina has been a valuable member of the Senior Management team at Alpha Health Care Home since November 2019. Gina brings a wealth of experience in Nursing Dementia and Complex Dementia care for the elderly to our role as Care Home Manager at Newlyn Court. Gina has a real passion to help and further improve the quality of care and to support all our Service Users.

Kelly

Kelly Webb Singh

Job Title: Deputy Care Home Manager Joined: 2012

Kelly qualified as a Registered General Nurse in 2012 and began her career with Alpha Health Care at Lakeview Care Home the same year. Over the course of seven years, she developed her skills as a nurse before progressing to Unit Lead on the Complex Dementia Unit. After returning to the group in December 2023 as an RGN, Kelly was appointed Deputy Care Home Manager at Hampton Court Care Home in July 2024.


With extensive experience in dementia nursing, complex dementia, and end-of-life care, Kelly is passionate about supporting residents with complex needs and working closely with mental health professionals to ensure the very best care.

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