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Hampton Court Care Home

Merstone Close, Bilston, West Midlands WV14 0LR
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Hampton Court Care Home, Bilston
Hampton Court Care Home, Bilston
Hampton Court Care Home, Bilston

Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two...  

Care Provided by Hampton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,125From £1,125
Residential Dementia CareFrom £1,125From £1,125
Nursing CareFrom £1,125From £1,125
Nursing Dementia Care£1,125 - £1,675£1,125 - £1,675

Contact Hampton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kelly Webb Singh(Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)

Visiting

  • Hampton Court Care Home Visiting Information Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone. Visiting Hours: Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.

Parking

  • Visitor parking is available on-site car park located at the front of the home.

Hampton Court Care Home Reviews (92)

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9.8

Hampton Court Care Home has a Review Score of 9.8 (9.822) out of 10, based on 46 reviews in the last 2 years. Over all time Hampton Court Care Home has 92 reviews.

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Showing 92 reviews matching selected criteria
Review from Jim H (Son of Resident) published on 31 October 2025 Submitted via Postal Card
Overall Experience
The care home is an excellent facility. The staff are fabulous, very caring and considerate. My father was treated with the utmost care and attention.

The manager of the care home, Gina, is a lovely and compassionate woman. She manages the care home with the utmost professionalism. By having that calibre of management, it then stems all the way down to all the staff members.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind and generous words. It truly means a great deal to me and the whole team to know that your father received such attentive and compassionate care. I'm very proud of our staff and grateful for your recognition of their dedication. Thank you for placing your trust in us.

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Review from Mark B (Son of Resident) published on 6 October 2025 Submitted via Postal Card
Overall Experience

I'm very happy with the home, especially the staff, they are great.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind feedback. We're delighted to hear that you're happy with our home and that our staff have made such a positive impression. Your appreciation means a lot to the whole team!

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Review from Lynn H (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card
Overall Experience

My mom is very well looked after at Hampton Court. Staff are kind, caring and patient. Families of residents are always made to feel welcome, and staff are approachable. The home is very clean. There is a happy atmosphere, and there are regular events on. I would recommend Hampton Court.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your lovely review. We're delighted to hear that you and your family feel welcome and supported when visiting. Our team works hard to create a warm, friendly atmosphere with plenty of activities and events for everyone to enjoy, so it's wonderful to know this is shining through. Your kind recommendation means a lot to us all at Hampton Court.

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Review from Mehrennisa K (Resident / Service User) published on 16 September 2025 Submitted via Postal Card
Overall Experience

Staff very friendly and caring. Food - good. Home very clean, best place so far.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind review. We're so pleased to hear that you've found the staff friendly and caring, enjoyed the food, and noticed how clean the home is. It's wonderful to know you feel this is the best place so far - your feedback means a great deal to the whole team.

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Review from Ian H (Partner of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience
Hampton Court Care Home.
Excellent Staff.
Excellent care.
Brilliant.

Had no problem at all.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and wonderful review of Hampton Court Care Home, We're delighted to hear that you've had such a positive experience with us. Our team works hard to provide the highest standard of care in a warm and welcoming environment, so it's lovely to know that their efforts are appreciated.

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Review from K T (Son of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience
All the staff are kind & caring.

I see a lot of staff helping the residents.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your lovely review. We're really pleased to hear that you've seen our team supporting residents with kindness and care. Creating a warm and supportive environment is what we strive for every day, and your kind words are truly appreciated.

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Review from Karen B (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card
Overall Experience

All the staff at the care home work extremely hard. They are kind, caring and helpful. They provide entertainment for the residents. I would not hesitate in recommending this care home.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and lovely feedback. We're incredibly proud of our dedicated team at Hampton Court Care Home, and it means a great deal to know their hard work and compassion are recognised. Providing a safe, caring, and engaging environment for our residents is always our top priority, and we're delighted to hear that you would recommend us.

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Review from D H (Niece of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

I have found Hampton Court to be a fantastic friendly home, the staff are on a personal level with the residents and really do take the time to interact, in fact all the workers from the bottom to tip are wlays friendly, polite, nothing is too much trouble, even when they are rushed of their feet they still have the residents & families interest at heart. I cannot recommend this home anymore than I have. Fantastic on every level.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind review. We're truly delighted to hear how highly you regard Hampton Court Care Home and our team. It means a great deal to know that our efforts to create a warm, friendly, and resident-focused environment are recognised and appreciated. Our staff are passionate...  

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Review from T M (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

My father moved here from another care home as he needed complex dementia care. He would refuse food and personal care and had challenging behaviour. But, four weeks of being at Hampton Court, I have seen a massive improvement. He is always clean, eating better, and the rooms are spotless. This is owing to the experienced and professional staff who are welcoming and make you feel at ease. I can't rate it enough. My mind is now at rest as I know he is getting the proper care he needs and is safe.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind and thoughtful review. We are truly delighted to hear about the positive changes you've seen in your father since moving to Hampton Court Care Home. Supporting residents with complex dementia needs is something our team is deeply committed to, and it's heartening to...  

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Review from Andy C (Son of Resident) published on 11 June 2025 Submitted via Postal Card
Overall Experience
Each time I've visited my dad, he's always seemed happy and comfortable. The staff are very professional, kind and considerate, they also seem to entertain the residents well.

Very happy with my fathers care!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your lovely review. We're so pleased to hear that your dad is happy and comfortable. Our team works hard to create a caring, supportive, and engaging environment for all our residents, so your kind words about their professionalism and dedication are truly appreciated.

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Review from Kathy C (Wife of Resident) published on 5 June 2025 Submitted via Postal Card
Overall Experience

I find the staff are kind, sympathetic, and caring. The lodge is very clean, they look after my husband even though he is sometimes very trying. Thank you Hampton Court.

Reply from Gina Cirino, Care at Hampton Court Care Home

Thank you so much for your kind words. We're truly grateful for your feedback and pleased to hear that you've found our team at Hampton Court to be caring and supportive. It's our privilege to care for your husband, and we're glad to know you feel confident in the attention and compassion he receives. Your appreciation means a great deal to us all.

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Review from K S (Sister of Resident) published on 20 May 2025 Submitted via Website
Overall Experience

Home is spotless clean everywhere. Staff are caring and look after residents really well. My sister has lived here for the last 7 months. She is loved by all the staff. The nurses cares cleaners mangers reception staff are all amazing what they do for residents. If you have any concerns they will sort it out right away. I have recommended this nursing home to other people who i know.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your sister has settled in well over the past seven months and that you feel confident in the care and support she receives. Your recognition of our entire truly means a lot. We always strive to create a...  

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Review from David B (Son of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

Mom's care is excellent, since moving into Hampton Court she has improved both physically and mentally. All staff are friendly and helpful.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and lovely feedback. We're absolutely delighted to hear that your mom is doing so well since moving into Hampton Court. It's wonderful to know she's thriving both physically and mentally - that's exactly what we strive for. We'll be sure to share your comments with our team.

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Review from M F (Resident / Service User) published on 7 May 2025 Submitted via Postal Card
Overall Experience

The staff were kind and caring

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're so pleased to hear that you found our staff to be kind and caring - we pride ourselves on delivering compassionate and person-centred care. Your feedback means a great deal to our team.

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Review from L D (Wife of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

The staff at this care home are very caring and nothing is too much trouble for them. The care my husband receives is fantastic and staff members are so patient and understanding. The staff are very good at keeping me informed. Not only do they look after my husband, they are very welcoming to myself and my family. I cannot fault anything and would highly recommend this nursing home.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to review Hampton Court. It truly means a lot to our team to hear that you feel so well supported and that your husband is receiving the care and attention he deserves. Providing a welcoming and compassionate environment for both our residents and their families is something we take great pride in, so your kind words are very much appreciated.

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Review from L G (Niece of Resident) published on 15 January 2025 Submitted via Website
Overall Experience
The care home is clean and bright, they pay attention to making it more like a real family home not a setting.
The staff relate to the residents with dignity and compassion.

It is so much nicer and fresh since the manager took over.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're delighted that you find our home clean, bright and welcoming. It's wonderful to hear our staff's care and the positive changes we have made have made a difference.

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Review from A H (Son of Resident) published on 10 January 2025 Submitted via Website
Overall Experience

My dad was in Hampton Court Care Home from March 29th up to his passing 24th December. I can't thank the staff enough, too many to mention for all the care my dad received. Everybody works extremely hard and are very dedicated. The home is spotlessly clean and the rooms are lovely. I also like that the home had regular events for the residents, I would have no hesitation in recommending this care home to anyone thinking of putting a loved one in a home. Thank you all again.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for sharing such kind and heartfelt feedback about Hampton Court Care Home. It was an honour to care for Dad, and we hope it brings some comfort to know how much he meant to all of us. Your words mean the world to our team. Providing a clean, welcoming environment and meaningful...  

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Review from S H (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card
Overall Experience
Once again I have found mum to be well looked after, comfortable and eating cottage pie.

The staff are brilliant! It helps to know that mum is well cared for by the kind and caring staff. I would recommend Hampton Court Care Home to everyone!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing such a lovely review of Hampton Court Care Home! We're delighted to hear that your mum is comfortable, well cared for, and enjoying her meals. Our team works hard to provide kind and attentive care, so it's heart-warming to see their efforts recognised. Your recommendation...  

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Review from Lesley W (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card
Overall Experience

Since my mother has become a resident at Hampton Court, she has shown great improvement in her condition. She is so much happier since being here and that is down to the wonderful, attentive care she is receiving. The home has a fabulous, clean, happy and caring environment. All of the staff are amazing people that I cannot thank enough. I would recommend this home to anyone.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your positive experience. We are delighted to hear that your mother has shown such wonderful improvements and that she is happy with us at Hampton Court Care Home. Creating a caring, clean, and supportive environment is at the...  

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Review from J W (Friend of Resident) published on 22 November 2024 Submitted via Website
Overall Experience

The last six months of my ex-husband's life couldn't have been spent in a better place. Such kind and patient caring staff, and plenty of them. The home is bright and spacious, he had a lovely room. The reception staff were always helpful.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have been able to care for your ex-husband during such an important time. Our team takes great pride in providing compassionate care in a warm and welcoming environment, and it's...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 14 Oct 2025

    Yesterday, our residents and team joined together in support of Breast Cancer Awareness by holding a Wear It Pink Day and Bake Sale – and we’re thrilled to share that...

Upcoming Events

There are no upcoming events for Hampton Court Care Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Hampton Court Care Home.

Meet the Team (2)

Kelly Webb Singh
Kelly Webb SinghJob Title:Care Home ManagerJoined: 2012

Kelly qualified as a Registered General Nurse in 2012 and began her career at Lakeview Care Home the same year. Over the course of seven years, she developed her skills as a nurse before progressing to Unit Lead on the Complex Dementia Unit.

After returning to the group in December 2023 as an RGN, Kelly is now Care Home Manager at Hampton Court Care Home.

With extensive experience in dementia nursing, complex dementia, and end-of-life care, Kelly is passionate about supporting residents with complex needs and working closely with mental health professionals to ensure the very best care.

Raj Gill
Raj GillJob Title:Deputy Care Home Manager

Raj Gill is the Deputy Care Home Manager at Hampton Court Care Home and has built her career within Kinly Care through dedication, compassion and hard work. Raj first joined the group at Lakeview Care Home, where she progressed through a variety of roles including Nursing Assistant and Compliance Manager, gaining valuable experience and knowledge along the way.

With many years of experience supporting residents with complex dementia needs, Raj is known for her patient, understanding and compassionate approach to care. She is passionate about ensuring residents feel safe, respected and supported, while also helping families feel reassured and involved in their loved one’s care journey.

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