Hampton Court Care Home

Merstone Close, Bilston WV14 0LR
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9.9 72 Reviews
  • Hampton Court Care Home, Bilston
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two floors this dedicated service has been carefully designed and fully refurbished to support the health and care needs of the elderly population within Wolverhampton and the West Midlands, specifically focusing on those with Complex Dementia.

The setting offers a specialist service for people, primarily over the age of 55, who have complex dementia. Individuals with complex dementia often present with multiple and challenging needs that require experienced care in a safe and appropriate environment. All staff are trained to provide the highest quality of therapeutic support and care to people who have varying forms of dementia, progressive neurological illnesses and acquired brain injuries (including strokes).

Operating as a separate care facility within Hampton Court The Lodge supports up to 20 individuals with complex dementia; all bedrooms are single rooms with en suite. The refurbishment and reconfiguration has created bespoke internal and external day spaces designed with personalised care and the challenges of dementia firmly in mind.

The Lodge benefits from it’s own secure enclosed dementia friendly garden and internal spaces which include a 50’s themed Diner, a Cinema room and a lounge/games room on the ground floor. On the first floor there is The Lodge ‘Tea Room’ providing a lounge and dining area for those individuals choosing to spend time on the first floor.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Gina Cirino (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (2)

Visiting

  • Hampton Court Care Home Visiting Information


    Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.

Parking

  • Visitor parking is available on-site car park located at the front of the home.

Hampton Court Care Home Reviews (72)

9.9

Hampton Court Care Home has a Review Score of 9.9 (9.909) out of 10, based on 33 reviews in the last 2 years.
Over all time Hampton Court Care Home has 72 reviews.

Overall Experience
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Date Published
  • 72
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Reviewer Connection to Hampton Court Care Home
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Total of 72, showing 61-72
Review from Caroline M (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad was placed here as he had advanced rapid dementia he settled well and was well looked after by all nursing staff and carers. Sadly my dad passed away in hospital 17/01/19 due to his illness but the home cared for him fantastic I can't fault them one bit in medals, care lovely, and I would home
highly recommend this place xxxxx.
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Review from Christine G (Daughter of Resident) published on 3 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is very good, my father moved here from another care home in Birmingham. He has come on a lot putting, on weight and eating all his meals where he wasn’t before. Staff are great with him and know all his needs.
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Review from John K (Husband of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff excellent.
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Review from Catherine W (Wife of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in this care home for 4 years. The past ten months he has been bed bound, doubly incontinent and having to be spoon fed all food and drink. During this time I have had no cause to complain, he is treated well, kindly and with dignity. If I have had need to raise an issue concerning
anything it is always dealt with promptly and satisfactorily.
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Review from D L (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided at Newlyn Court for my Mam is very good. Staff are always pleasant and polite.
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Review from Ian C (Son of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Newlyn Court nursing home for his continuing care. Newlyn Court has been exceptional with him. Everyone is just so welcoming and that's from the reception to nurses, cleaners and carers. I would recommend Newlyn Court to any family who is going through hard times with a family member.
We just don't know what we would have done without them.
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Review from Florence C (Wife of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is at Newlyn Court nursing home at Bilston near Wolverhampton. Everyone at the nursing home is so kind and considerate with my husband and they look after him so well.


Everyone involved with the home always says hello when you arrive there, and its just one big family. He's well looked

after and couldn't ask for any more. A big thank you to everyone involved at the home.
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Review from Michael G (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom came here November 2014, she is now 95 years of age. Over the last 4yrs, I have visited my mom every week and the staff have always been very helpful and caring.
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Review from Anne M (Daughter of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for over 4 years. During that time, his health has deteriorated significantly but throughout his stay, the level of care has consistently been of a very high standard. As he has become more dependant upon nursing care, the home has responded appropriately and promptly,
involving outside agencies whenever necessary.


Most importantly, my father has been treated with respect and with concern. All the nursing staff and carers are well trained and deal with residents with humanity, kindness and humour, even when residents are displaying challenging behaviour. Their response diffuses situations and ensures that residents feel safe, happy and well cared for.

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Review from Nicola A (Daughter of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Newlyn Court is an amazing place, the staff work so hard to keep all the residents safe and happy. I couldn’t ask for a better place for my mom, everything there gets 10/10.
The atmosphere is like one big happy family.
Thank you to every member of staff for how hard you all work. xx
I will be forever
grateful. xxx
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Review from Kim J (Daughter of Resident) published on 16 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Newlyn Court in September 2016 with advanced dementia. The carers and nurses showed such great care and respect for him, for which we were so grateful. The home itself is clean, bright, cheerfully decorated, with regular entertainment and stimulation for those who want it. But the key
aspect for the family was the care and respect with which my dad was treated.
Reply from Philip White, Director at Hampton Court Care Home

It was our pleasure to care for such a lovely gentleman.

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Review from Lynda M (Daughter of Resident) published on 12 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always dreaded the day my darling mother would require nursing home care, but can now honestly say it was a wonderful experience for us both. She spent her final phase of life smiling and I had the piece of mind knowing her physical and mental care were attended to and that l would be contacted should
any problem arise.
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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Hampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Hampton Court Care Home is calculated as follows: ( (358 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 386 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hampton Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Gina

Gina Cirino

Job Title: Care Home Manager Joined: 2022

Gina has been a valuable member of the Senior Management team at Alpha Health Care Home since November 2019. Gina brings a wealth of experience in Nursing Dementia and Complex Dementia care for the elderly to our role as Care Home Manager at Newlyn Court. Gina has a real passion to help and further improve the quality of care and to support all our Service Users.

Kelly

Kelly Webb Singh

Job Title: Deputy Care Home Manager Joined: 2012

Kelly qualified as a Registered General Nurse in 2012 and began her career with Alpha Health Care at Lakeview Care Home the same year. Over the course of seven years, she developed her skills as a nurse before progressing to Unit Lead on the Complex Dementia Unit. After returning to the group in December 2023 as an RGN, Kelly was appointed Deputy Care Home Manager at Hampton Court Care Home in July 2024.


With extensive experience in dementia nursing, complex dementia, and end-of-life care, Kelly is passionate about supporting residents with complex needs and working closely with mental health professionals to ensure the very best care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hampton Court Care Home to verify any information. View our terms and conditions. Hampton Court Care Home has an Enhanced Service - more info.