Submit a Review for Waterside Care Centre
Leigh Sinton, Malvern, WR13 5EQ
View full details of Waterside Care CentreLatest Reviews for Waterside Care Centre
25 June 2026
I have always found the management team and staff to be open, transparent, warm and friendly. On my visits, I witness the amazing care the team consistently provide, and can see Dad is settled and looked after well. There is always lots of laughter, and everyone is engaged with. I am consistently
updated on Dad's health and well-being. It is a weight off my shoulders knowing that Dad is safe and happy. I can't thank Penny, Emily and their team for the amazing work they do.
23 June 2026
Everyone from management to care staff very polite and willing to assist and help when asked.
17 June 2026
Waterside staff are kind and caring. The food is excellent
28 May 2026
My experience of Waterside Care Centre has been very positive. The environment is compassionate and caring. The staff are professional and respectful to all residents. I have seen residents with complex needs listened to carefully and received with patience and kindness. What stands out is that
every staff member, from the home manager to the carers, cleaners and kitchen staff are kind and considerate. As a husband, it means so much to know my wife is being cared for with dignity and respect. I am grateful for the support and care provided by the team at Waterside.
21 May 2026
Looking after residents with dementia is a demanding role but all of the staff are exceptionally caring and helpful. They always seem to have a positive attitude and nothing is too much trouble.
Waterside has a very calm, relaxed atmosphere which allows residents to move around freely.
The
catering team provide food to an excellent standard and accommodate special diets.
All staff are involved in the varied activities and families are encouraged to attend and join in.
We can highly recommend this home for residential dementia care.
21 May 2026
Over the past 2 years, I have noticed that while there have been staff changes, there is a core staff who seem more permanent. I feel that this is good for long-term residents and also suggests a good level of job satisfaction and satisfaction with the management and working conditions.
15 May 2026
All the staff I have come into contact with have been lovely, caring, friendly and helpful. They are wonderful with my mom. Thank you all very much.
15 May 2026
We made the right choice after my father was in a previous care home, which could not cope with him; we found Waterside, thank goodness. We should of bought him here first. Lovely staff, so patient and genuinly very compassionate and caring. Never seen anyone lose patience with the residents. Kept
clean and tidy all areas and personal bedrooms.
14 February 2025
My husband was cared for two months, he was so well looked after with such kindness and dignity. he always looked smart and well shaved his clothes always changed, the staff were always in there tending to his needs. He never asked to come home which is so comforting to us as a family. The end was
rather sooner than was thought but the care was amazing both to him and to us as a family.
The home, was very well staffed and the communications with staff were excellent nothing was too much trouble.
Lots of facilities there for residents.
24 January 2025
The home is well run and staff training good. The staffing levels are good and the staff appear to be hard working and to cope well with the needs of all the residents who are all suffering from Dementia.
Plenty of activities are provided. The standards of cleanliness is high. Over Christmas and
New Year, there was the opportunity for relatives to join in the activities - Christmas party, Christmas, Boxing day and New Years Day lunch.
22 November 2024
My husband was cared for from 20 July 2023 to 4 July 2024 when he died. I cannot praise the staff enough; they were all, without exception, gentle, kind, considerate and so very caring towards him. Staff members kept us informed of any GP or hospital visits he required and of changes in dietary
regimes. The communication via staff from the home was excellent and I wholeheartedly recommend it to anyone who may be considering placing a loved one into residential care.
04 November 2024
Husband only been at Waterside for four weeks. However, he seems more contented and isn't asking constantly to come home. Staff very kind and attentive.
23 October 2024
My husband moved into Waterside Care Home in January 2024. He had been in another care home for four and a half years but his dementia had worsened to the stage where they could no longer look after him. Waterside has proved to be an excellent choice for him. The staff are caring and attentive and
he is always well-presented whenever I visit. He settled down very quickly, is always calm, and enjoys the food that is provided. The staff are very considerate towards me and keep me informed about everything that I need to know. I am very grateful to all of them and can highly recommend Waterside.
18 October 2024
My father, now 91, has been a resident for many years and I believe he is as realistically comfortable and well cared for as he could be. He keeps going so he must be content and comfortable. The attention and care that I witness is professional, courteous and is well-communicated. I am immensely
grateful for all you do.
11 October 2024
My husband of 63 years marriage has been in Waterside for 2 years. He is in the last stages of dementia, but the staff are very caring and lovely. He is always clean and tidy after I visit him each week.
08 October 2024
When my mother was first admitted she was very distressed and agitated. Within a matter of days she had calmed down due to the love, care and attention she received. Both the care staff and the office staff were very helpful and supportive to us, answering our queries, particularly when she passed
away. We cannot recommend highly enough the care and support provided by Waterside. Thank you so much.
06 March 2024
My nan has been living at Waterside for the past year and I was very impressed with the care given. This was the first time I visited the home and felt very reassured by the manager that Nan had settled in well and had formed relationships with the residents. I observed my Nan doing an activity with
a member of staff and all residents looked happy and settled. I was able to leave Waterside knowing that my nan was being well looked after. I enjoy seeing their posts on their up-to-date online page. I would like to thank all the staff that work at Waterside care home for all their hard work, you all do an amazing job.
21 February 2024
My grandad was a wonderful man who deserved the best - that was what the staff at Waterside provided. Grandad called Waterside home for nearly 7 years, staff became family and in the last week we spent with Grandad - although heartbreaking it was evident we had extended family. Grandad was always
clean and tidy, and well looked after and staff always had his best interests at heart. We've seen new staff and old staff but in the end, it was the whole team that came together.
The staff were compassionate, caring, kind, and sensitive and went out of their way to make us comfortable. (It can't of been easy as we're a big family). It wasn't just the care staff either, it was the chef, the lady who does activities, the laundry people with kind words, the handyman, the cleaners, the admin staff. All were so kind and it touched our hearts massively. We'll be in soon to see you all.
Keep up the hard work guys, real-life angels who make a huge difference.
Grandad thought the world of you.
23 January 2024
My wife is cared for so well. It's so reassuring when you leave after visiting (peace of mind).
19 January 2024
My husband moved here in September 2023 from another home and since being here, the staff have done more for him here than anywhere else. As a result, he seems very settled, far less agitated and at times more willing to take part in social activities. The care and attention that all staff have
given him and others in my eyes outstanding and they have been so supportive to me during what was a stressful time of having to make the move here. Staff always keep me up to date with his care and already I have attended seasonal events so that I can feel a part of the Waterside family.
Latest Reviews for Waterside Care Centre
25 June 2026
I have always found the management team and staff to be open, transparent, warm and friendly. On my visits, I witness the amazing care the team consistently provide, and can see Dad is settled and looked after well. There is always lots of laughter, and everyone is engaged with. I am consistently
updated on Dad's health and well-being. It is a weight off my shoulders knowing that Dad is safe and happy. I can't thank Penny, Emily and their team for the amazing work they do.
23 June 2026
Everyone from management to care staff very polite and willing to assist and help when asked.
17 June 2026
Waterside staff are kind and caring. The food is excellent
28 May 2026
My experience of Waterside Care Centre has been very positive. The environment is compassionate and caring. The staff are professional and respectful to all residents. I have seen residents with complex needs listened to carefully and received with patience and kindness. What stands out is that
every staff member, from the home manager to the carers, cleaners and kitchen staff are kind and considerate. As a husband, it means so much to know my wife is being cared for with dignity and respect. I am grateful for the support and care provided by the team at Waterside.
21 May 2026
Looking after residents with dementia is a demanding role but all of the staff are exceptionally caring and helpful. They always seem to have a positive attitude and nothing is too much trouble.
Waterside has a very calm, relaxed atmosphere which allows residents to move around freely.
The
catering team provide food to an excellent standard and accommodate special diets.
All staff are involved in the varied activities and families are encouraged to attend and join in.
We can highly recommend this home for residential dementia care.
21 May 2026
Over the past 2 years, I have noticed that while there have been staff changes, there is a core staff who seem more permanent. I feel that this is good for long-term residents and also suggests a good level of job satisfaction and satisfaction with the management and working conditions.
15 May 2026
All the staff I have come into contact with have been lovely, caring, friendly and helpful. They are wonderful with my mom. Thank you all very much.
15 May 2026
We made the right choice after my father was in a previous care home, which could not cope with him; we found Waterside, thank goodness. We should of bought him here first. Lovely staff, so patient and genuinly very compassionate and caring. Never seen anyone lose patience with the residents. Kept
clean and tidy all areas and personal bedrooms.
14 February 2025
My husband was cared for two months, he was so well looked after with such kindness and dignity. he always looked smart and well shaved his clothes always changed, the staff were always in there tending to his needs. He never asked to come home which is so comforting to us as a family. The end was
rather sooner than was thought but the care was amazing both to him and to us as a family.
The home, was very well staffed and the communications with staff were excellent nothing was too much trouble.
Lots of facilities there for residents.
24 January 2025
The home is well run and staff training good. The staffing levels are good and the staff appear to be hard working and to cope well with the needs of all the residents who are all suffering from Dementia.
Plenty of activities are provided. The standards of cleanliness is high. Over Christmas and
New Year, there was the opportunity for relatives to join in the activities - Christmas party, Christmas, Boxing day and New Years Day lunch.
22 November 2024
My husband was cared for from 20 July 2023 to 4 July 2024 when he died. I cannot praise the staff enough; they were all, without exception, gentle, kind, considerate and so very caring towards him. Staff members kept us informed of any GP or hospital visits he required and of changes in dietary
regimes. The communication via staff from the home was excellent and I wholeheartedly recommend it to anyone who may be considering placing a loved one into residential care.
04 November 2024
Husband only been at Waterside for four weeks. However, he seems more contented and isn't asking constantly to come home. Staff very kind and attentive.
23 October 2024
My husband moved into Waterside Care Home in January 2024. He had been in another care home for four and a half years but his dementia had worsened to the stage where they could no longer look after him. Waterside has proved to be an excellent choice for him. The staff are caring and attentive and
he is always well-presented whenever I visit. He settled down very quickly, is always calm, and enjoys the food that is provided. The staff are very considerate towards me and keep me informed about everything that I need to know. I am very grateful to all of them and can highly recommend Waterside.
18 October 2024
My father, now 91, has been a resident for many years and I believe he is as realistically comfortable and well cared for as he could be. He keeps going so he must be content and comfortable. The attention and care that I witness is professional, courteous and is well-communicated. I am immensely
grateful for all you do.
11 October 2024
My husband of 63 years marriage has been in Waterside for 2 years. He is in the last stages of dementia, but the staff are very caring and lovely. He is always clean and tidy after I visit him each week.
08 October 2024
When my mother was first admitted she was very distressed and agitated. Within a matter of days she had calmed down due to the love, care and attention she received. Both the care staff and the office staff were very helpful and supportive to us, answering our queries, particularly when she passed
away. We cannot recommend highly enough the care and support provided by Waterside. Thank you so much.
06 March 2024
My nan has been living at Waterside for the past year and I was very impressed with the care given. This was the first time I visited the home and felt very reassured by the manager that Nan had settled in well and had formed relationships with the residents. I observed my Nan doing an activity with
a member of staff and all residents looked happy and settled. I was able to leave Waterside knowing that my nan was being well looked after. I enjoy seeing their posts on their up-to-date online page. I would like to thank all the staff that work at Waterside care home for all their hard work, you all do an amazing job.
21 February 2024
My grandad was a wonderful man who deserved the best - that was what the staff at Waterside provided. Grandad called Waterside home for nearly 7 years, staff became family and in the last week we spent with Grandad - although heartbreaking it was evident we had extended family. Grandad was always
clean and tidy, and well looked after and staff always had his best interests at heart. We've seen new staff and old staff but in the end, it was the whole team that came together.
The staff were compassionate, caring, kind, and sensitive and went out of their way to make us comfortable. (It can't of been easy as we're a big family). It wasn't just the care staff either, it was the chef, the lady who does activities, the laundry people with kind words, the handyman, the cleaners, the admin staff. All were so kind and it touched our hearts massively. We'll be in soon to see you all.
Keep up the hard work guys, real-life angels who make a huge difference.
Grandad thought the world of you.
23 January 2024
My wife is cared for so well. It's so reassuring when you leave after visiting (peace of mind).
19 January 2024
My husband moved here in September 2023 from another home and since being here, the staff have done more for him here than anywhere else. As a result, he seems very settled, far less agitated and at times more willing to take part in social activities. The care and attention that all staff have
given him and others in my eyes outstanding and they have been so supportive to me during what was a stressful time of having to make the move here. Staff always keep me up to date with his care and already I have attended seasonal events so that I can feel a part of the Waterside family.