Waterside Care Centre

Leigh Sinton, Malvern WR13 5EQ
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9.5 48 Reviews
  • Waterside Care Centre, Malvern
Waterside Care Centre specialises in care for advanced dementia, while also being fully equipped to provide a sensitive and professional palliative care service.

Carers are highly-trained and look to respect residents and their loved ones throughout all attributes of the service, promoting dignity and independence as much as possible.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided by Waterside Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350
The price(s) shown are provided by the care home. Contact Waterside Care Centre for full pricing details and T&Cs.

Contact Waterside Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Waterside Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Penelope Cottrill (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (46)

Parking

  • Private car park

Waterside Care Centre Reviews (48)

9.5

Waterside Care Centre has a Review Score of 9.5 (9.544) out of 10, based on 16 reviews in the last 2 years.
Over all time Waterside Care Centre has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Waterside Care Centre
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Total of 48, showing 1-20
Review from Louise H (Daughter of Resident) published on 25 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the management team and staff to be open, transparent, warm and friendly. On my visits, I witness the amazing care the team consistently provide, and can see Dad is settled and looked after well. There is always lots of laughter, and everyone is engaged with. I am consistently updated
on Dad's health and well-being. It is a weight off my shoulders knowing that Dad is safe and happy. I can't thank Penny, Emily and their team for the amazing work they do.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you so much for your lovely words. Reading your review means a great deal to all of us. Knowing that your dad is happy, settled, and well cared for gives us such pride. We understand how difficult it can be to place a loved one in someone else's care, so it means the world to know that you feel reassured and supported by our team. We truly believe that every resident should feel safe, valued, and loved, and we're so pleased that you see this in the care your dad receives. The laughter, smiles, and special moments shared each day are what make our home such a wonderful place to be. Thank you for recognising Penny, Emily, and the whole team. They are passionate about what they do, and your kind words will mean so much to them. It is a privilege to care for your dad and to be part of his journey. Thank you for placing your trust in us
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Review from Gary P (Father-in-law of Resident) published on 23 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone from management to care staff very polite and willing to assist and help when asked.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for your kind feedback.

We are delighted to hear that you found everyone, from management to care staff, to be polite, helpful, and willing to assist whenever needed. Providing compassionate, respectful, and supportive care is at the heart of what we do, and it is wonderful to know that our team's efforts have made a positive impression.

Your comments will be shared with the staff, who will greatly appreciate your recognition. Thank you for taking the time to share your experience.
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Review from L G (Friend of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Waterside staff are kind and caring. The food is excellent
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for your kind review. We are delighted to hear that you found our Waterside team to be kind and caring. Providing compassionate, person-centred care is at the heart of everything we do, and it is wonderful to know that this was reflected in your experience. Your feedback means a great deal to our staff, and we truly appreciate you taking the time to share it.
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Review from R P (Wife of Resident) published on 28 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Waterside Care Centre has been very positive. The environment is compassionate and caring. The staff are professional and respectful to all residents. I have seen residents with complex needs listened to carefully and received with patience and kindness. What stands out is that every
staff member, from the home manager to the carers, cleaners and kitchen staff are kind and considerate. As a husband, it means so much to know my wife is being cared for with dignity and respect. I am grateful for the support and care provided by the team at Waterside.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you so much for your kind words and for taking the time to share your experience at Waterside Care Centre. It means a great deal to the whole team to know that you feel your wife is being cared for with dignity, compassion and respect.

We are especially pleased to hear that the kindness and professionalism of our staff has made such a positive difference to you and your wife. Providing person-centred care and creating a supportive, respectful environment for residents and their families is at the heart of everything we do.

Your recognition of all members of the team, from carers and management to housekeeping and kitchen staff, is truly appreciated and will be shared with everyone. Thank you again for your trust and support.
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Review from A J (Daughter of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looking after residents with dementia is a demanding role but all of the staff are exceptionally caring and helpful. They always seem to have a positive attitude and nothing is too much trouble.
Waterside has a very calm, relaxed atmosphere which allows residents to move around freely.
The catering
team provide food to an excellent standard and accommodate special diets.
All staff are involved in the varied activities and families are encouraged to attend and join in.
We can highly recommend this home for residential dementia care.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you so much for your wonderful review and recommendation. We truly appreciate you taking the time to share your experience with Waterside.

Caring for residents living with dementia is something our whole team is deeply committed to, so it means a great deal to hear your kind comments about the staff, atmosphere, catering, and activities. We are especially pleased that you feel the home provides a calm and supportive environment where residents can feel comfortable and families feel welcome and involved.

Your feedback will be shared with all of our teams, who work hard every day to make a positive difference to residents and their loved ones.

Thank you again for your trust and support.
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Review from F R (Wife of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the past 2 years, I have noticed that while there have been staff changes, there is a core staff who seem more permanent. I feel that this is good for long-term residents and also suggests a good level of job satisfaction and satisfaction with the management and working conditions.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for your thoughtful review and for recognising the value of having a consistent core team. Were pleased to hear that youve noticed the positive impact this has on both our residents and the working environment. Building strong, lasting relationships is very important to us, and your feedback means a great deal to the whole team. Thank you again for your support over the past two years.
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Review from Carolyn L (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff I have come into contact with have been lovely, caring, friendly and helpful. They are wonderful with my mom. Thank you all very much.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you so much for taking the time to share this kind feedback.

Were really pleased to hear that youve found all the staff youve come into contact with to be caring, friendly, and helpful, and that your mum is being well supported. Comments like yours mean a great deal to the team and are especially encouraging in dementia care, where building trust and warmth is so important.

Well make sure your appreciation is passed on to everyone involved. Thank you again for your support and for choosing our care home.
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Review from Helen P (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We made the right choice after my father was in a previous care home, which could not cope with him; we found Waterside, thank goodness. We should of bought him here first. Lovely staff, so patient and genuinly very compassionate and caring. Never seen anyone lose patience with the residents. Kept clean
and tidy all areas and personal bedrooms.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for taking the time to share such thoughtful feedback.

Were very pleased to hear that your experience at Waterside has been such a positive contrast and that your father is being well supported. Our team will be especially encouraged by your kind words about their patience, compassion, and consistency in care.

Maintaining a clean, comfortable, and dignified environment for our residents is a priority, so its lovely to know that this has been noticed and appreciated.

We truly value your trust in us and will continue working hard to provide the same standard of care going forward.
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Review from Elizabeth B (Wife of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was cared for two months, he was so well looked after with such kindness and dignity. he always looked smart and well shaved his clothes always changed, the staff were always in there tending to his needs. He never asked to come home which is so comforting to us as a family. The end was rather
sooner than was thought but the care was amazing both to him and to us as a family.
The home, was very well staffed and the communications with staff were excellent nothing was too much trouble.
Lots of facilities there for residents.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for choosing our home. I your husband settled in quickly and was an absolute gentleman. I will ensure your positive feedback of the care he received is shared will all the team at Waterside. If there is anything else we may be able to help you with please do not hesitate to contact the home.
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Review from F R (Wife of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well run and staff training good. The staffing levels are good and the staff appear to be hard working and to cope well with the needs of all the residents who are all suffering from Dementia.
Plenty of activities are provided. The standards of cleanliness is high. Over Christmas and New
Year, there was the opportunity for relatives to join in the activities - Christmas party, Christmas, Boxing day and New Years Day lunch.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for taking the time to review our home F. I am happy to hear such positive feedback of your experience. We look forward to seeing you at the next event. Thank you for your support, it is gratefully received.
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Review from Anne B (Widow Widower) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was cared for from 20 July 2023 to 4 July 2024 when he died. I cannot praise the staff enough; they were all, without exception, gentle, kind, considerate and so very caring towards him. Staff members kept us informed of any GP or hospital visits he required and of changes in dietary regimes.
The communication via staff from the home was excellent and I wholeheartedly recommend it to anyone who may be considering placing a loved one into residential care.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for taking the time to review our home and sharing your experience. We are glad you were happy with the communication and care at Waterside. Your husband was a beautiful person with the most amazing singing voice that could melt hearts he is truly missed by all the staff at Waterside.
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Review from Patricia G (Wife of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Husband only been at Waterside for four weeks. However, he seems more contented and isn't asking constantly to come home. Staff very kind and attentive.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank-you for your kind words, we strive to always deliver a five star care experience to service users and their families and we are very pleased that you are satisfied so far.
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Review from S F (Wife of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into Waterside Care Home in January 2024. He had been in another care home for four and a half years but his dementia had worsened to the stage where they could no longer look after him. Waterside has proved to be an excellent choice for him. The staff are caring and attentive and he
is always well-presented whenever I visit. He settled down very quickly, is always calm, and enjoys the food that is provided. The staff are very considerate towards me and keep me informed about everything that I need to know. I am very grateful to all of them and can highly recommend Waterside.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for your kind words, it's been an absolute pleasure getting to know your husband. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible and we appreciate the time you've taken to acknowledge your experience so far.
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Review from J H (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, now 91, has been a resident for many years and I believe he is as realistically comfortable and well cared for as he could be. He keeps going so he must be content and comfortable. The attention and care that I witness is professional, courteous and is well-communicated. I am immensely grateful
for all you do.
Reply from Penelope Cottrill, Manager at Waterside Care CentreHi. Thank you for your lovely comments, Your kind words are appreciated, we hope to continue to provide you and your family the reassurance that Dad is as comfortable as possible whilst living at Waterside.
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Review from Janet C (Wife of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband of 63 years marriage has been in Waterside for 2 years. He is in the last stages of dementia, but the staff are very caring and lovely. He is always clean and tidy after I visit him each week.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for your comments. We are happy you are satisfied with the care your husband receives. We hope to continue to provide the best care experience for you and your family. All our love to you, Waterside staff.
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Review from Stephen B (Son of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother was first admitted she was very distressed and agitated. Within a matter of days she had calmed down due to the love, care and attention she received. Both the care staff and the office staff were very helpful and supportive to us, answering our queries, particularly when she passed away.
We cannot recommend highly enough the care and support provided by Waterside. Thank you so much.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for the lovely comments. It was a pleasure to care for your mother who will be missed dearly by all the staff. We wish you all the best for the future. Kind Regards, Waterside staff
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Review from Georgia F (Granddaughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been living at Waterside for the past year and I was very impressed with the care given. This was the first time I visited the home and felt very reassured by the manager that Nan had settled in well and had formed relationships with the residents. I observed my Nan doing an activity with
a member of staff and all residents looked happy and settled. I was able to leave Waterside knowing that my nan was being well looked after. I enjoy seeing their posts on their up-to-date online page. I would like to thank all the staff that work at Waterside care home for all their hard work, you all do an amazing job.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you, your review is extremely important to us. We are glad you are happy with the service we provide. You are welcome to call the home anytime night or day should you have any concerns or worries. We appreciate how difficult it can be when our loved ones are separated by distance.
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Review from Laura S (Granddaughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was a wonderful man who deserved the best - that was what the staff at Waterside provided. Grandad called Waterside home for nearly 7 years, staff became family and in the last week we spent with Grandad - although heartbreaking it was evident we had extended family. Grandad was always clean
and tidy, and well looked after and staff always had his best interests at heart. We've seen new staff and old staff but in the end, it was the whole team that came together.
The staff were compassionate, caring, kind, and sensitive and went out of their way to make us comfortable. (It can't of been easy as we're a big family). It wasn't just the care staff either, it was the chef, the lady who does activities, the laundry people with kind words, the handyman, the cleaners, the admin staff. All were so kind and it touched our hearts massively. We'll be in soon to see you all.
Keep up the hard work guys, real-life angels who make a huge difference.
Grandad thought the world of you.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you so much for your feedback. Waterside staff are dedicated to achieving high standards of care. Its been an absolute pleasure knowing your granddad and getting to know you all too. We wish you all the best for the future.
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Review from L S (Husband of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is cared for so well. It's so reassuring when you leave after visiting (peace of mind).
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for your review, it's an absolute pleasure to care for and spend time with your lovely wife.
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Review from C T (Wife of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved here in September 2023 from another home and since being here, the staff have done more for him here than anywhere else. As a result, he seems very settled, far less agitated and at times more willing to take part in social activities. The care and attention that all staff have given
him and others in my eyes outstanding and they have been so supportive to me during what was a stressful time of having to make the move here. Staff always keep me up to date with his care and already I have attended seasonal events so that I can feel a part of the Waterside family.
Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for your kind words, it's lovely to know that you are happy with the care and service we provide for your husband.
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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Waterside Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.644 for Waterside Care Centre is calculated as follows: ( (127 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 188 Ratings = 4.644
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Waterside Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Waterside Care Centre

What types of Care is Waterside Care Centre registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterside Care Centre have?

There are 47 Single Rooms.

What are the Facilities & Services at Waterside Care Centre?

Close to Local shops, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Waterside Care Centre to the centre of Malvern?

3.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Centre to verify any information. View our terms and conditions. Waterside Care Centre has an Enhanced Service - more info.