Waterside Care Centre

It's so reassuring to know she's in such good hands, and I wouldn't hesitate to recommend this care home to anyone looking for compassionate, high-quality care for a loved one.

I have always found the management team and staff to be open, transparent, warm and friendly. On my visits, I witness the amazing care the team consistently provide, and can see Dad is settled and looked after well. There is always lots of laughter, and everyone is engaged with. I am consistently updated on Dad's health and well-being. It is a weight off my shoulders knowing that Dad is safe and happy. I can't thank Penny, Emily and their team for the amazing work they do.

Everyone from management to care staff very polite and willing to assist and help when asked.

Waterside staff are kind and caring. The food is excellent

My experience of Waterside Care Centre has been very positive. The environment is compassionate and caring. The staff are professional and respectful to all residents. I have seen residents with complex needs listened to carefully and received with patience and kindness. What stands out is that every staff member, from the home manager to the carers, cleaners and kitchen staff are kind and considerate. As a husband, it means so much to know my wife is being cared for with dignity and respect. I am grateful for the support and care provided by the team at Waterside.

We can highly recommend this home for residential dementia care.

Over the past 2 years, I have noticed that while there have been staff changes, there is a core staff who seem more permanent. I feel that this is good for long-term residents and also suggests a good level of job satisfaction and satisfaction with the management and working conditions.

All the staff I have come into contact with have been lovely, caring, friendly and helpful. They are wonderful with my mom. Thank you all very much.

We made the right choice after my father was in a previous care home, which could not cope with him; we found Waterside, thank goodness. We should of bought him here first. Lovely staff, so patient and genuinly very compassionate and caring. Never seen anyone lose patience with the residents. Kept clean and tidy all areas and personal bedrooms.

Lots of facilities there for residents.

Plenty of activities are provided. The standards of cleanliness is high. Over Christmas and New Year, there was the opportunity for relatives to join in the activities - Christmas party, Christmas, Boxing day and New Years Day lunch.

My husband was cared for from 20 July 2023 to 4 July 2024 when he died. I cannot praise the staff enough; they were all, without exception, gentle, kind, considerate and so very caring towards him. Staff members kept us informed of any GP or hospital visits he required and of changes in dietary regimes. The communication via staff from the home was excellent and I wholeheartedly recommend it to anyone who may be considering placing a loved one into residential care.

Husband only been at Waterside for four weeks. However, he seems more contented and isn't asking constantly to come home. Staff very kind and attentive.

My husband moved into Waterside Care Home in January 2024. He had been in another care home for four and a half years but his dementia had worsened to the stage where they could no longer look after him. Waterside has proved to be an excellent choice for him. The staff are caring and attentive and he is always well-presented whenever I visit. He settled down very quickly, is always calm, and enjoys the food that is provided. The staff are very considerate towards me and keep me informed about everything that I need to know. I am very grateful to all of them and can highly recommend Waterside.

My father, now 91, has been a resident for many years and I believe he is as realistically comfortable and well cared for as he could be. He keeps going so he must be content and comfortable. The attention and care that I witness is professional, courteous and is well-communicated. I am immensely grateful for all you do.

My husband of 63 years marriage has been in Waterside for 2 years. He is in the last stages of dementia, but the staff are very caring and lovely. He is always clean and tidy after I visit him each week.

When my mother was first admitted she was very distressed and agitated. Within a matter of days she had calmed down due to the love, care and attention she received. Both the care staff and the office staff were very helpful and supportive to us, answering our queries, particularly when she passed away. We cannot recommend highly enough the care and support provided by Waterside. Thank you so much.

Grandad thought the world of you.

My wife is cared for so well. It's so reassuring when you leave after visiting (peace of mind).

My husband moved here in September 2023 from another home and since being here, the staff have done more for him here than anywhere else. As a result, he seems very settled, far less agitated and at times more willing to take part in social activities. The care and attention that all staff have given him and others in my eyes outstanding and they have been so supportive to me during what was a stressful time of having to make the move here. Staff always keep me up to date with his care and already I have attended seasonal events so that I can feel a part of the Waterside family.