






Waterside Care Centre specialises in care for advanced dementia, while also being fully equipped to provide a sensitive and professional palliative care service.
Carers are highly-trained and look to respect residents and their loved ones throughout all attributes of the service, promoting dignity and independence as much as possible.
The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
Care Provided by Waterside Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Waterside Care Centre for full pricing details and T&Cs.
Contact Waterside Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Penelope Cottrill (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (46)
Parking
- Private car park
Waterside Care Centre Reviews (48)
Waterside Care Centre has a Review Score of 9.6 (9.590) out of 10, based on 17 reviews in the last 2 years.
Over all time Waterside Care Centre has 48 reviews.
We are very happy with the care and welcome our relative (and we) received at Waterside. It is a bonus that the food is excellent and that he has his own room with a private loo and washbasin. We appreciate the dignity and independence he is given and also the gentle persuasive way he is encouraged to have regular bathes, trips out, medication etc., especially when he doesn't want to do something. Also, it is lovely he can come to our own home in Malvern on a weekly basis for coffee and tea etc.
Thank you for taking the time to review our home. We are happy you are pleased with the care and facilities at Waterside
I found the resident's kind care and nursing outstanding. My husband was so fortunate to have been very looked after during his time at Waterside Care Home. I always received a friendly welcome when visiting. All my questions were answered.
Thank you for taking the time to leave us a review. We are so pleased that you are happy with your experience at Waterside, we wish you all the best for the future.
Mum has been residing at Waterside for several years now. As a family, we have been very pleased with the care and attention provided. The staff are always welcoming and happy to discuss mum's care. Mum has advanced care needs and Waterside is absolutely the best place for her to receive the care she needs.
Thank you for your feedback. Waterside Staff aim to achieve high standards of care whilst maintaining a homely environment for our guests. Mum holds a special place in our hearts. She has a wicked sense of humor which is expressed through a twinkle in her eyes.
My father has been at Waterside Care Centre for 14 months by May of this year he was coming to end of life. Throughout his time at Waterside, he was cared for so well as his needs changed over time. He was always given great respect, and love all the time, the family also received wonderful support as his illness progressed. Thank you.
Thank you for this lovely review - it means a lot to the team to know their hard work, care and compassion are recognised.
My father moved into Waterside 14 months ago, with his dementia was able to walk in the garden, enjoy the food and entertainment. In the last few months of his life, he became bedbound, and all the staff were amazing at keeping him as comfortable as they could, with many smiles and a real feeling that they were all so kind and professional. Dad was always shaved, clean and the room was kept tidy and as a visitor, we were always welcomed.
Thank you so much for your lovely, kind words; it was our absolute pleasure to provide care for your much-loved father and to provide you with the reassurance of kindness, comfort and care in a comfortable environment.
Putting dad into care was the hardest decision; let’s be honest you hear some awful stories and having tried to look after him I knew I had no choice. After a long search, I was offered Waterside Care Centre and I am so glad I waited 4 months for the right one. They have made the whole experience more acceptable, the care is second to none. Dad looks better than he has for a long time I cannot fault the care he receives from the team. The activities to stimulate his mind, the staff are so caring and thoughtful, the regular updates keep me informed, his interaction with others is amazing, why was I worried with sleepless nights as there was no need. I am truly grateful to Waterside for making this decision less painful, for giving me reassurance that he has the 24/7 care he so rightly deserves and if he was able to understand why he was there, he would be equally grateful. Thank you.
Thank you for taking the time to review our home. We appreciate all the kind comments and support you give. It's an absolute pleasure taking care of your dad. He has a wonderful personality and is a delight to spend time with. We are so glad that you remain confident in your decision to choose Waterside for your dads forever loving home.
She dealt with all the family and visits in a most professional and friendly manner. She also gave me a lot of advice and helped to arrange for my husband's room to be a home from home.
Thank you for taking the time to review our home. It was a pleasure to support you and your husband. We understand the difficult decision faced by yourself to place your husband in our care. We aim to support all family members during the process but are aware that differences in opinions within...
My partner was looked after for a week to give me respite and she came home looking more lively and refreshed.
Before her visit, the manager made a personal visit to see us at home, which is way beyond any other respite care has ever done in the past. And once she was at Waterside, the staff phoned me to say that she was with them and being looked after.
So excellent planning, care and communication.
We look forward to seeing you again soon.
Just wanted to take this opportunity to thank everyone at Waterside for looking after Mum and putting a smile back on her face.
Thank you so much Andrew for taking the time to leave such a lovely review of our home. The Staff aim to make a difference to the lives of our residents that live here and understand the difficulties and uncertainty faced by families when making the difficult decision of placing their loved ones in...
My Mom was moved to Waterside in mid-January 2023. So it is very early days but all I have seen is love and care and a personal touch given to my mom. I am looking forward to visiting once a week and am already impressed with the setup and really believe her brain will be triggered to help her get some quality of life within the Waterside family.
Thank you for your kind words, it's been an absolute pleasure getting to know your Mom. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible and we appreciate the time you've taken to acknowledge your experience so far.
Father complained of rough care and felt there was no respect and he felt humiliated by being washed when he was able to do it himself. His views were dismissed and staff tried to persuade him this was not the case. Clothes, glasses and hearing aids were lost. Demonstrated poor compliance with and understanding of deprivation of liberty and COVID measures. No call bell, on the floor and not answered when rung. No communication with LPA. No differentiation between informal and formal patient enrichment activities not evident. A noisy unit where patients are often screaming. I have grave concerns for the residents who are unable to vocalise what might be happening to them. A strict 2-person visiting regime.
During your father's stay, some assistance was given to maintain his dignity. We are a dementia home and it is not...
I would like to compliment management/staff at Waterside Care Centre during the transition of my mother from hospital to Waterside. It was all done professionally and smoothly. From day one the care and attendance to Mom have been brilliant. She seems very settled and is now eating well. I feel she is in caring and capable hands and when I leave after visiting I have no concerns.
Thank you for the lovely comments. Mum is settled and seems to be happy. We aim to make all transitions as smooth as possible for residents and their families during an already extremely stressful time.
Dealing with people with Alzheimer's or Dementia requires a great deal of patience and understanding and the staff at Waterside Care Centre have that in spades. They tolerated Mum's disagreeable periods with skill and professionalism but also recognised the real person when it appeared and made her feel part of the family. Thank you all so much.
Mum was a beautiful person with a colourful personality. We were so lucky to have known her and she was definitely part of our family.
Dad had been in the care home since October last year and in July it was moms 80th birthday meal at a local pub restaurant. I wanted to arrange a surprise visit by dad to the restaurant and spoke to the manager to see if it would be an issue. I was advised that it was a great idea and no big problem but we would have to check on the day also. The day arrived, all the family and friends arrived for the meal and in the background, I called the carehome it was all systems go! We had the main meal and before the dessert, I slipped out to fetch dad, the staff had got him ready and they helped pop him into the car and off to the pub we went. Singing on route and as good as gold dad sat there and we arrived and what a nice surprise mom had. At the restaurant dad was great, he sat there drawing and having a good look around, he even had half a shandy and the staff at the pub were great. All in all it was worth the effort and was no risk to dad. So glad I went with the plan and made a great memory.
Thank you so much for this review, we are so happy you all had a great time! It sounds like Dad had a really good time too, he always entertains us with his singing and brightens our day! If there's anything more we can do, please let us know!
On the whole, I am very happy with Dad's care. He is always spotlessly clean, his bed fresh and clean and he seems happy. The staff are friendly, helpful and work hard. On the whole, very good.
Best Regards,
Rahi.
Waterside offer excellent care to mum. The staff take the time to get to know her, what she likes/what she doesn't like - they really know her and her personality. Everyone is so caring, kind and patient and always welcoming whenever I visit. We recently had a review of her care plan and were really impressed with the level of detail and knowledge everyone has of Mum. We can rest easy knowing that she is so well looked after and cared for.
Thank you for the review, the staff really appreciate everything you've said and have expressed it's an absolute pleasure looking after Mum, she always makes us smile when we're not expecting it with her dry wit and sense of humour!
We have been very pleased with the care they have provided. Always keeps us in touch with information and up to date about our family member. They help us as much as they can and put things in place. Would be very nice for other family members to visit soon and my father's friends, can't wait for this to be possible.
Thank you for your review, we are so pleased you are happy with the care your loved one receives. If there's anything we can do to improve our service, please let us know. We will be in touch soon with an update on visiting.
My partner seems happy and the staff are very good with him. I think the rooms could do with redecoration and some new bed linen i.e. pillows, duvet and sheets.
Thank you so much for your review, the staff really appreciate your kind words and we take on board your comments.
My cousin has been a resident at Waterside for sixteen months and the level of care she is receiving is excellent. The home is warm, clean and fresh. All members of staff are very kind, caring and professional. I could not wish for a better home for her. My thanks to you all.
Thank you for your kind words, we all really appreciate your comments on the care we give. Thank you!
On the 4th of August 2021, my husband came to Waterside Care Centre suffering from dementia. During the following few months, his condition deteriorated rapidly and he died on the 28th of December. The Waterside nursing and administrative teams were exceptionally kind and professional in caring for his needs and very supportive to the family. I would highly recommend their services.
Thank you so much for your kind words. I have passed your comments onto our team who really appreciate your comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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