Waterside Care Centre

Leigh Sinton, Malvern WR13 5EQ
Review Us
9.7 42 Reviews
  • Waterside Care Centre, Malvern
Waterside Care Centre specialises in care for advanced dementia, while also being fully equipped to provide a sensitive and professional palliative care service.

Carers are highly-trained and look to respect residents and their loved ones throughout all attributes of the service, promoting dignity and independence as much as possible.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
Show Waterside Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1300 – £1600
  • Self-Funded Nursing Dementia Care: £1300 – £1600

These prices are only a guideline, please contact Waterside Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Penelope Cottrill (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (46)

Parking

  • Private car park

Waterside Care Centre Reviews (42)

9.7

Waterside Care Centre has a Review Score of 9.7 (9.747) out of 10, based on 17 reviews in the last 2 years.
Over all time Waterside Care Centre has 42 reviews.

Overall Experience
  • 33
  • 7
  • 1
  • 0
  • 1
Date Published
  • 42
  • 2
  • 10
  • 17
  • 25
Reviewer Connection to Waterside Care Centre
  • 13
  • 10
  • 8
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 42, showing 21-40
Review from J P (Wife of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager was very helpful and caring with my husband.
She dealt with all the family and visits in a most professional and friendly manner. She also gave me a lot of advice and helped to arrange for my husband's room to be a home from home.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home. It was a pleasure to support you and your husband. We understand the difficult decision faced by yourself to place your husband in our care. We aim to support all family members during the process but are aware that differences in opinions within the family unit can exacerbate an already stressful time so we will always continue to welcome and involve immediate family members to ensure a positive experience for our clients.
Please do not hesitate to contact us directly if we can be of help in the future. We wish you all the best

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stewart M (Partner of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service of Waterside Care Centre has been really excellent.
My partner was looked after for a week to give me respite and she came home looking more lively and refreshed.
Before her visit, the manager made a personal visit to see us at home, which is way beyond any other respite care has ever
done in the past. And once she was at Waterside, the staff phoned me to say that she was with them and being looked after.
So excellent planning, care and communication.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for the positive feedback and we are happy you were satisfied with the care your partner received. Regardless of a permanent placement or respite care, we aim to provide the same standards and will always maintain open and honest communication during their stay at Waterside.
We look forward to seeing you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew T (Son of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum stayed in Waterside due to her dementia. I wasn't looking forward to bringing her in and didn't know how she would react to leaving her home and staying in a care home but I needn't have worried as all the staff at Waterside were lovely and welcoming and Mum absolutely loved it. I think she thought
she was on holiday. The facility is clean and they have great entertainment and interaction which Mum was lacking at home. They even had a picnic party out the front on one summer's day and had them all up dancing. So I would highly recommend this place for your loved ones. The back garden is also a nice peaceful area where you can sit and feed the ducks.
Just wanted to take this opportunity to thank everyone at Waterside for looking after Mum and putting a smile back on her face.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you so much Andrew for taking the time to leave such a lovely review of our home. The Staff aim to make a difference to the lives of our residents that live here and understand the difficulties and uncertainty faced by families when making the difficult decision of placing their loved ones in a home. The staff at Waterside pride themselves on getting everyone together to enjoy life, and there is nothing more satisfying than smiles and laughter.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew M (Son of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom was moved to Waterside in mid-January 2023. So it is very early days but all I have seen is love and care and a personal touch given to my mom. I am looking forward to visiting once a week and am already impressed with the setup and really believe her brain will be triggered to help her get some
quality of life within the Waterside family.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your kind words, it's been an absolute pleasure getting to know your Mom. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible and we appreciate the time you've taken to acknowledge your experience so far.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Father complained of rough care and felt there was no respect and he felt humiliated by being washed when he was able to do it himself. His views were dismissed and staff tried to persuade him this was not the case. Clothes, glasses and hearing aids were lost. Demonstrated poor compliance with and understanding
of deprivation of liberty and COVID measures. No call bell, on the floor and not answered when rung. No communication with LPA. No differentiation between informal and formal patient enrichment activities not evident. A noisy unit where patients are often screaming. I have grave concerns for the residents who are unable to vocalise what might be happening to them. A strict 2-person visiting regime.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to bring your experience to our attention, I'm deeply sorry your experience did not meet your expectations and we take all feedback very seriously.
During your father's stay, some assistance was given to maintain his dignity. We are a dementia home and it is not unusual for items to be misplaced, and when found, returned immediately, as was your father's. All staff receive training and regular updates on DOLs, MCA and Safeguarding. All residents have hourly welfare checks and all bedrooms have a call bell system in place.
I can assure you that discussions took place with both LPAs and no concerns were raised. When you visited, the home was in a COVID outbreak, we followed strict government guidelines to protect both residents and visitors maintaining essential caregiver visits. We have residents with various complex needs, many visitors recognise our resident's needs and do not feel offended by outbursts.
We wish you all the very best for the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to compliment management/staff at Waterside Care Centre during the transition of my mother from hospital to Waterside. It was all done professionally and smoothly. From day one the care and attendance to Mom have been brilliant. She seems very settled and is now eating well. I feel she
is in caring and capable hands and when I leave after visiting I have no concerns.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for the lovely comments. Mum is settled and seems to be happy. We aim to make all transitions as smooth as possible for residents and their families during an already extremely stressful time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn P (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my sister and I are retired nurses, but we have never witnessed better care than that given to our lovely Mum over the final months of her life.
Dealing with people with Alzheimer's or Dementia requires a great deal of patience and understanding and the staff at Waterside Care Centre have that
in spades. They tolerated Mum's disagreeable periods with skill and professionalism but also recognised the real person when it appeared and made her feel part of the family. Thank you all so much.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for your lovely comments.
Mum was a beautiful person with a colourful personality. We were so lucky to have known her and she was definitely part of our family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin H (Son of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had been in the care home since October last year and in July it was moms 80th birthday meal at a local pub restaurant. I wanted to arrange a surprise visit by dad to the restaurant and spoke to the manager to see if it would be an issue. I was advised that it was a great idea and no big problem
but we would have to check on the day also. The day arrived, all the family and friends arrived for the meal and in the background, I called the carehome it was all systems go! We had the main meal and before the dessert, I slipped out to fetch dad, the staff had got him ready and they helped pop him into the car and off to the pub we went. Singing on route and as good as gold dad sat there and we arrived and what a nice surprise mom had. At the restaurant dad was great, he sat there drawing and having a good look around, he even had half a shandy and the staff at the pub were great. All in all it was worth the effort and was no risk to dad. So glad I went with the plan and made a great memory.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you so much for this review, we are so happy you all had a great time! It sounds like Dad had a really good time too, he always entertains us with his singing and brightens our day! If there's anything more we can do, please let us know!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine T (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, I am very happy with Dad's care. He is always spotlessly clean, his bed fresh and clean and he seems happy. The staff are friendly, helpful and work hard. On the whole, very good.
Reply from Rahi Joshi, Marketing Associate at Waterside Care Centre

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your dad's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Best Regards,
Rahi.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathy M (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Waterside offer excellent care to mum. The staff take the time to get to know her, what she likes/what she doesn't like - they really know her and her personality. Everyone is so caring, kind and patient and always welcoming whenever I visit. We recently had a review of her care plan and were really
impressed with the level of detail and knowledge everyone has of Mum. We can rest easy knowing that she is so well looked after and cared for.
Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for the review, the staff really appreciate everything you've said and have expressed it's an absolute pleasure looking after Mum, she always makes us smile when we're not expecting it with her dry wit and sense of humour!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Selena D (Daughter of Resident) published on 15 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very pleased with the care they have provided. Always keeps us in touch with information and up to date about our family member. They help us as much as they can and put things in place. Would be very nice for other family members to visit soon and my father's friends, can't wait for this
to be possible.
Reply from Penny Cottrill, Acting Home Manager at Waterside Care Centre

Thank you for your review, we are so pleased you are happy with the care your loved one receives. If there's anything we can do to improve our service, please let us know. We will be in touch soon with an update on visiting.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Prunella K (Partner of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My partner seems happy and the staff are very good with him. I think the rooms could do with redecoration and some new bed linen i.e. pillows, duvet and sheets.
Reply from Penny Cottrill, Acting Manager at Waterside Care Centre

Thank you so much for your review, the staff really appreciate your kind words and we take on board your comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Cousin of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been a resident at Waterside for sixteen months and the level of care she is receiving is excellent. The home is warm, clean and fresh. All members of staff are very kind, caring and professional. I could not wish for a better home for her. My thanks to you all.
Reply from Penny Cottrill, Manager at Waterside Care Centre

Thank you for your kind words, we all really appreciate your comments on the care we give. Thank you!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennie K (Wife of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the 4th of August 2021, my husband came to Waterside Care Centre suffering from dementia. During the following few months, his condition deteriorated rapidly and he died on the 28th of December. The Waterside nursing and administrative teams were exceptionally kind and professional in caring for
his needs and very supportive to the family. I would highly recommend their services.
Reply from Penny Cottrill, Manager at Waterside Care Centre

Thank you so much for your kind words. I have passed your comments onto our team who really appreciate your comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Duncan M (Son of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was cared for at Waterside Care Centre for the last nine months of his life. Over a period of rapid decline in his cognitive and physical functioning, he was looked after with great expertise and compassion. The home is well managed; has a clear ethos; whoever you spoke to knew Dad well enough
to give you an informed picture of his wellbeing (far from common!). Great sensitivity was shown in the terminal stages of his life by night staff, unit leaders, care staff, activities coordinator etc. It was a relief to know he was in good, safe hands. Waterside may lack very modern facilities but the standard of care is first-class.
Reply from Julia Roberts, Manager at Waterside Care Centre

Thank you for your comments. Very much appreciated. and I will pass them on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vivien C (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Waterside for some years now. The staff coped really well with her aggressive stage, her falls, and now that she is bedridden, the care she receives is excellent. Great care is taken to protect her fragile body and delicate skin. During the lockdown, the staff arranged for us to
talk to Mum via Zoom, and now that visits have resumed, they are providing tests and PPE for visitors. I really appreciate their care of my mother.
Reply from Julia Roberts, Manager at Waterside Care Centre

Thank you so much for your review, the staff really appreciate your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Husband of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife received at Waterside during the sixteen months could not be faulted. All the staff were experts and solicitous in their various roles, not just with my wife but me too. The room and the general environment was warm, clean, airy and beautifully and colourfully decorated. I am grateful
for all the love and care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Son of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waterside accomplishes a challenging task with expertise, care, and compassion. I believe that the secret of its success is sound and inspired leadership backed by a team of health professionals with many years of experience. I was impressed by the coordination and communication between the whole teams.
I was left in no doubt that my mother's welfare was the focus of their concern and actions. We were helped immeasurably by the frank advice and kind interventions that allowed my Mother safety and medical care at a time when we were no longer in a position to provide it ourselves. For this to work there had to be implicit trust on both sides and we found ours to be rewarded by the difference and generosity of spirit shown by the staff and management of this exceptional home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Sister-in-law of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident is happy and settled. Always acknowledged by staff when passing - a cheery smile and "hello" ensures he is valued and he responds in kind.
Clean and tidy everywhere. It is welcoming for residents and visitors alike.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Wife of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care and attention, have found the staff to be caring to residents' needs, a few more would make a difference. The sound of laughter can be heard together with a sense of fun, a good sign of a happy care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Waterside Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.747 for Waterside Care Centre is calculated as follows: ( (153 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 198 Ratings = 4.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Waterside Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Centre to verify any information. View our terms and conditions. Waterside Care Centre has an Enhanced Service - more info.