Waterside Care Centre

We are very happy with the care and welcome our relative (and we) received at Waterside. It is a bonus that the food is excellent and that he has his own room with a private loo and washbasin. We appreciate the dignity and independence he is given and also the gentle persuasive way he is encouraged to have regular bathes, trips out, medication etc., especially when he doesn't want to do something. Also, it is lovely he can come to our own home in Malvern on a weekly basis for coffee and tea etc.

I found the resident's kind care and nursing outstanding. My husband was so fortunate to have been very looked after during his time at Waterside Care Home. I always received a friendly welcome when visiting. All my questions were answered.

Mum has been residing at Waterside for several years now. As a family, we have been very pleased with the care and attention provided. The staff are always welcoming and happy to discuss mum's care. Mum has advanced care needs and Waterside is absolutely the best place for her to receive the care she needs.

My father has been at Waterside Care Centre for 14 months by May of this year he was coming to end of life. Throughout his time at Waterside, he was cared for so well as his needs changed over time. He was always given great respect, and love all the time, the family also received wonderful support as his illness progressed. Thank you.

My father moved into Waterside 14 months ago, with his dementia was able to walk in the garden, enjoy the food and entertainment. In the last few months of his life, he became bedbound, and all the staff were amazing at keeping him as comfortable as they could, with many smiles and a real feeling that they were all so kind and professional. Dad was always shaved, clean and the room was kept tidy and as a visitor, we were always welcomed.

Putting dad into care was the hardest decision; let’s be honest you hear some awful stories and having tried to look after him I knew I had no choice. After a long search, I was offered Waterside Care Centre and I am so glad I waited 4 months for the right one. They have made the whole experience more acceptable, the care is second to none. Dad looks better than he has for a long time I cannot fault the care he receives from the team. The activities to stimulate his mind, the staff are so caring and thoughtful, the regular updates keep me informed, his interaction with others is amazing, why was I worried with sleepless nights as there was no need. I am truly grateful to Waterside for making this decision less painful, for giving me reassurance that he has the 24/7 care he so rightly deserves and if he was able to understand why he was there, he would be equally grateful. Thank you.

She dealt with all the family and visits in a most professional and friendly manner. She also gave me a lot of advice and helped to arrange for my husband's room to be a home from home.

So excellent planning, care and communication.

Just wanted to take this opportunity to thank everyone at Waterside for looking after Mum and putting a smile back on her face.

My Mom was moved to Waterside in mid-January 2023. So it is very early days but all I have seen is love and care and a personal touch given to my mom. I am looking forward to visiting once a week and am already impressed with the setup and really believe her brain will be triggered to help her get some quality of life within the Waterside family.

Father complained of rough care and felt there was no respect and he felt humiliated by being washed when he was able to do it himself. His views were dismissed and staff tried to persuade him this was not the case. Clothes, glasses and hearing aids were lost. Demonstrated poor compliance with and understanding of deprivation of liberty and COVID measures. No call bell, on the floor and not answered when rung. No communication with LPA. No differentiation between informal and formal patient enrichment activities not evident. A noisy unit where patients are often screaming. I have grave concerns for the residents who are unable to vocalise what might be happening to them. A strict 2-person visiting regime.

I would like to compliment management/staff at Waterside Care Centre during the transition of my mother from hospital to Waterside. It was all done professionally and smoothly. From day one the care and attendance to Mom have been brilliant. She seems very settled and is now eating well. I feel she is in caring and capable hands and when I leave after visiting I have no concerns.

Dealing with people with Alzheimer's or Dementia requires a great deal of patience and understanding and the staff at Waterside Care Centre have that in spades. They tolerated Mum's disagreeable periods with skill and professionalism but also recognised the real person when it appeared and made her feel part of the family. Thank you all so much.

Dad had been in the care home since October last year and in July it was moms 80th birthday meal at a local pub restaurant. I wanted to arrange a surprise visit by dad to the restaurant and spoke to the manager to see if it would be an issue. I was advised that it was a great idea and no big problem but we would have to check on the day also. The day arrived, all the family and friends arrived for the meal and in the background, I called the carehome it was all systems go! We had the main meal and before the dessert, I slipped out to fetch dad, the staff had got him ready and they helped pop him into the car and off to the pub we went. Singing on route and as good as gold dad sat there and we arrived and what a nice surprise mom had. At the restaurant dad was great, he sat there drawing and having a good look around, he even had half a shandy and the staff at the pub were great. All in all it was worth the effort and was no risk to dad. So glad I went with the plan and made a great memory.

On the whole, I am very happy with Dad's care. He is always spotlessly clean, his bed fresh and clean and he seems happy. The staff are friendly, helpful and work hard. On the whole, very good.

Waterside offer excellent care to mum. The staff take the time to get to know her, what she likes/what she doesn't like - they really know her and her personality. Everyone is so caring, kind and patient and always welcoming whenever I visit. We recently had a review of her care plan and were really impressed with the level of detail and knowledge everyone has of Mum. We can rest easy knowing that she is so well looked after and cared for.

We have been very pleased with the care they have provided. Always keeps us in touch with information and up to date about our family member. They help us as much as they can and put things in place. Would be very nice for other family members to visit soon and my father's friends, can't wait for this to be possible.

My partner seems happy and the staff are very good with him. I think the rooms could do with redecoration and some new bed linen i.e. pillows, duvet and sheets.

My cousin has been a resident at Waterside for sixteen months and the level of care she is receiving is excellent. The home is warm, clean and fresh. All members of staff are very kind, caring and professional. I could not wish for a better home for her. My thanks to you all.

On the 4th of August 2021, my husband came to Waterside Care Centre suffering from dementia. During the following few months, his condition deteriorated rapidly and he died on the 28th of December. The Waterside nursing and administrative teams were exceptionally kind and professional in caring for his needs and very supportive to the family. I would highly recommend their services.