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Waterside Care Centre

Leigh Sinton, Malvern, Worcestershire WR13 5EQ
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Waterside Care Centre, Malvern
Waterside Care Centre, Malvern
Waterside Care Centre, Malvern

Waterside Care Centre specialises in care for advanced dementia, while also being fully equipped to provide a sensitive and professional palliative care service.

Carers are highly-trained and look to respect residents and their loved ones throughout all attributes of the service, promoting dignity and independence as much as possible.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

Care Provided by Waterside Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,350
Residential Dementia CareFrom £1,350From £1,350
Nursing CareFrom £1,400From £1,350
Nursing Dementia CareFrom £1,450From £1,350

Contact Waterside Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Penelope Cottrill (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Single Rooms with ensuite Wet Room (46)

Parking

  • Private car park

Waterside Care Centre Reviews (48)

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9.6

Waterside Care Centre has a Review Score of 9.6 (9.590) out of 10, based on 17 reviews in the last 2 years. Over all time Waterside Care Centre has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from Duncan M (Son of Resident) published on 21 May 2021 Submitted via Postal Card
Overall Experience

My dad was cared for at Waterside Care Centre for the last nine months of his life. Over a period of rapid decline in his cognitive and physical functioning, he was looked after with great expertise and compassion. The home is well managed; has a clear ethos; whoever you spoke to knew Dad well enough to give you an informed picture of his wellbeing (far from common!). Great sensitivity was shown in the terminal stages of his life by night staff, unit leaders, care staff, activities coordinator etc. It was a relief to know he was in good, safe hands. Waterside may lack very modern facilities but the standard of care is first-class.

Reply from Julia Roberts, Manager at Waterside Care Centre

Thank you for your comments. Very much appreciated. and I will pass them on to the staff.

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Review from Vivien C (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card
Overall Experience

My mother has been in Waterside for some years now. The staff coped really well with her aggressive stage, her falls, and now that she is bedridden, the care she receives is excellent. Great care is taken to protect her fragile body and delicate skin. During the lockdown, the staff arranged for us to talk to Mum via Zoom, and now that visits have resumed, they are providing tests and PPE for visitors. I really appreciate their care of my mother.

Reply from Julia Roberts, Manager at Waterside Care Centre

Thank you so much for your review, the staff really appreciate your kind words.

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Review from D S (Husband of Resident) published on 15 April 2020 Submitted via Postal Card
Overall Experience

The care my wife received at Waterside during the sixteen months could not be faulted. All the staff were experts and solicitous in their various roles, not just with my wife but me too. The room and the general environment was warm, clean, airy and beautifully and colourfully decorated. I am grateful for all the love and care.

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Review from Richard S (Son of Resident) published on 15 April 2020 Submitted via Postal Card
Overall Experience

Waterside accomplishes a challenging task with expertise, care, and compassion. I believe that the secret of its success is sound and inspired leadership backed by a team of health professionals with many years of experience. I was impressed by the coordination and communication between the whole teams. I was left in no doubt that my mother's welfare was the focus of their concern and actions. We were helped immeasurably by the frank advice and kind interventions that allowed my Mother safety and medical care at a time when we were no longer in a position to provide it ourselves. For this to work there had to be implicit trust on both sides and we found ours to be rewarded by the difference and generosity of spirit shown by the staff and management of this exceptional home.

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Review from D S (Sister-in-law of Resident) published on 12 September 2019 Submitted via Postal Card
Overall Experience
The resident is happy and settled. Always acknowledged by staff when passing - a cheery smile and "hello" ensures he is valued and he responds in kind.

Clean and tidy everywhere. It is welcoming for residents and visitors alike.

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Review from M C (Wife of Resident) published on 9 September 2019 Submitted via Postal Card
Overall Experience

Happy with the care and attention, have found the staff to be caring to residents' needs, a few more would make a difference. The sound of laughter can be heard together with a sense of fun, a good sign of a happy care home.

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Review from D H (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience
Our relative required a higher level of dementia care which necessitated her moving from a residential home to a home providing nursing care.
The manager and staff were very supportive of our mum and the family at this time of transition. As they learned the best way to manage mum, especially significant behavioural issues, she settled into the routine at Waterside.
One year on, mum's needs have changed and the staff have adapted their approach to accommodate her increased needs.

Management have continued to be supportive of the family through this.

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Review from Angela H (Daughter of Resident) published on 16 August 2019 Submitted via Website
Overall Experience
My Mum has final stages of dementia and has been cared for at Waterside for 2 years now. She is bed-ridden and has to be fed through a cup. However, the whole family are very satisfied with the attention and care shown to our lovely Mum.
My father visits most days and the caring staff there also end up looking after him too as he tends to fuss over the love of his life all the time. Dad is very happy with everything about Waterside and describes it as a 5 star hotel.
We consider ourselves fortunate to have Mum there as we did visit lots of homes to check them out.

Lovely and clean, great location and gardens - just wish the car park was a little bigger!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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