Waterside Care Centre

My dad was cared for at Waterside Care Centre for the last nine months of his life. Over a period of rapid decline in his cognitive and physical functioning, he was looked after with great expertise and compassion. The home is well managed; has a clear ethos; whoever you spoke to knew Dad well enough to give you an informed picture of his wellbeing (far from common!). Great sensitivity was shown in the terminal stages of his life by night staff, unit leaders, care staff, activities coordinator etc. It was a relief to know he was in good, safe hands. Waterside may lack very modern facilities but the standard of care is first-class.

My mother has been in Waterside for some years now. The staff coped really well with her aggressive stage, her falls, and now that she is bedridden, the care she receives is excellent. Great care is taken to protect her fragile body and delicate skin. During the lockdown, the staff arranged for us to talk to Mum via Zoom, and now that visits have resumed, they are providing tests and PPE for visitors. I really appreciate their care of my mother.

The care my wife received at Waterside during the sixteen months could not be faulted. All the staff were experts and solicitous in their various roles, not just with my wife but me too. The room and the general environment was warm, clean, airy and beautifully and colourfully decorated. I am grateful for all the love and care.

Waterside accomplishes a challenging task with expertise, care, and compassion. I believe that the secret of its success is sound and inspired leadership backed by a team of health professionals with many years of experience. I was impressed by the coordination and communication between the whole teams. I was left in no doubt that my mother's welfare was the focus of their concern and actions. We were helped immeasurably by the frank advice and kind interventions that allowed my Mother safety and medical care at a time when we were no longer in a position to provide it ourselves. For this to work there had to be implicit trust on both sides and we found ours to be rewarded by the difference and generosity of spirit shown by the staff and management of this exceptional home.

Clean and tidy everywhere. It is welcoming for residents and visitors alike.

Happy with the care and attention, have found the staff to be caring to residents' needs, a few more would make a difference. The sound of laughter can be heard together with a sense of fun, a good sign of a happy care home.

Management have continued to be supportive of the family through this.

Lovely and clean, great location and gardens - just wish the car park was a little bigger!