Waterside Care Centre

Leigh Sinton, Malvern WR13 5EQ
Review Us
9.5 48 Reviews
  • Waterside Care Centre, Malvern
Waterside Care Centre specialises in care for advanced dementia, while also being fully equipped to provide a sensitive and professional palliative care service.

Carers are highly-trained and look to respect residents and their loved ones throughout all attributes of the service, promoting dignity and independence as much as possible.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
Show Waterside Care Centre on the Map

Care Provided by Waterside Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Close to Local shops
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350
The price(s) shown are provided by the care home. Contact Waterside Care Centre for full pricing details and T&Cs.

Contact Waterside Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Waterside Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Penelope Cottrill (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (46)

Parking

  • Private car park

Waterside Care Centre Reviews (48)

9.5

Waterside Care Centre has a Review Score of 9.5 (9.544) out of 10, based on 16 reviews in the last 2 years.
Over all time Waterside Care Centre has 48 reviews.

Overall Experience
  • 37
  • 9
  • 1
  • 0
  • 1
Date Published
  • 48
  • 8
  • 8
  • 16
  • 32
Reviewer Connection to Waterside Care Centre
  • 16
  • 12
  • 8
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from Duncan M (Son of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was cared for at Waterside Care Centre for the last nine months of his life. Over a period of rapid decline in his cognitive and physical functioning, he was looked after with great expertise and compassion. The home is well managed; has a clear ethos; whoever you spoke to knew Dad well enough
to give you an informed picture of his wellbeing (far from common!). Great sensitivity was shown in the terminal stages of his life by night staff, unit leaders, care staff, activities coordinator etc. It was a relief to know he was in good, safe hands. Waterside may lack very modern facilities but the standard of care is first-class.
Reply from Julia Roberts, Manager at Waterside Care CentreThank you for your comments. Very much appreciated. and I will pass them on to the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vivien C (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Waterside for some years now. The staff coped really well with her aggressive stage, her falls, and now that she is bedridden, the care she receives is excellent. Great care is taken to protect her fragile body and delicate skin. During the lockdown, the staff arranged for us to
talk to Mum via Zoom, and now that visits have resumed, they are providing tests and PPE for visitors. I really appreciate their care of my mother.
Reply from Julia Roberts, Manager at Waterside Care CentreThank you so much for your review, the staff really appreciate your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Husband of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife received at Waterside during the sixteen months could not be faulted. All the staff were experts and solicitous in their various roles, not just with my wife but me too. The room and the general environment was warm, clean, airy and beautifully and colourfully decorated. I am grateful
for all the love and care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Son of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waterside accomplishes a challenging task with expertise, care, and compassion. I believe that the secret of its success is sound and inspired leadership backed by a team of health professionals with many years of experience. I was impressed by the coordination and communication between the whole teams.
I was left in no doubt that my mother's welfare was the focus of their concern and actions. We were helped immeasurably by the frank advice and kind interventions that allowed my Mother safety and medical care at a time when we were no longer in a position to provide it ourselves. For this to work there had to be implicit trust on both sides and we found ours to be rewarded by the difference and generosity of spirit shown by the staff and management of this exceptional home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Sister-in-law of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident is happy and settled. Always acknowledged by staff when passing - a cheery smile and "hello" ensures he is valued and he responds in kind.
Clean and tidy everywhere. It is welcoming for residents and visitors alike.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Wife of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care and attention, have found the staff to be caring to residents' needs, a few more would make a difference. The sound of laughter can be heard together with a sense of fun, a good sign of a happy care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D H (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our relative required a higher level of dementia care which necessitated her moving from a residential home to a home providing nursing care.
The manager and staff were very supportive of our mum and the family at this time of transition. As they learned the best way to manage mum, especially significant
behavioural issues, she settled into the routine at Waterside.
One year on, mum's needs have changed and the staff have adapted their approach to accommodate her increased needs.
Management have continued to be supportive of the family through this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela H (Daughter of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has final stages of dementia and has been cared for at Waterside for 2 years now. She is bed-ridden and has to be fed through a cup. However, the whole family are very satisfied with the attention and care shown to our lovely Mum.
My father visits most days and the caring staff there also end
up looking after him too as he tends to fuss over the love of his life all the time. Dad is very happy with everything about Waterside and describes it as a 5 star hotel.
We consider ourselves fortunate to have Mum there as we did visit lots of homes to check them out.
Lovely and clean, great location and gardens - just wish the car park was a little bigger!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Waterside Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.644 for Waterside Care Centre is calculated as follows: ( (127 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 188 Ratings = 4.644
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Waterside Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Care Centre to verify any information. View our terms and conditions. Waterside Care Centre has an Enhanced Service - more info.