Submit a Review for Herons Park Nursing Home & Dementia Unit
Heronswood Road, Spennells Wood, Kidderminster, DY10 4EX
View full details of Herons Park Nursing Home & Dementia UnitLatest Reviews for Herons Park Nursing Home & Dementia Unit
26 January 2026
I can't praise the staff at Herons Park Nursing Home in Kidderminster enough. They were wonderful looking after my mum, who had dementia. They treated her with such patience, kindness and dignity. We're so grateful she was able to move there. It was very comforting for the family to know that she
was well cared for. We wouldn't hesitate to recommend Herons to anyone looking for a caring and supportive home.
20 January 2026
From the moment my nan was transferred to Herons Park, it was clear she wasn't just another resident. She was treated with genuine affection - the staff are outstanding. They always took the time to talk to her, reassure her and made her feel safe and loved.
The end of life care she received was
especially outstanding. It was dignified, gentle, and thoughtful. The staff were also incredibly supportive of us as a family too. Thank you.
11 September 2025
My father was a resident from Dec 2019 until his death in July 2025. During that time the care has been excellent. The carers and nursing staff all demonstrate excellent care and respect for each and every resident. The "behind the scenes" staff (office, housekeeping, maintenance, kitchen) all have
a good relationship with residents and are there with a smile and a friendly word or two and sometimes assisting with activities/entertainment. The activities team work hard at providing both general entertainment and personalised activities thus enriching the lives of residents. Families are made to feel welcome and are kept up to date with their relatives needs and care. During the last two months of my father's life the care was outstanding not only for him but for us as a family. We always knew my father was well cared for but it made us realise he was also very much loved and it felt as if we were all part of the Herons Park family.
23 July 2025
All the staff were extremely kind, friendly and helpful. Nothing was too much trouble for them; they were always very attentive.
Dad loved the staff at the home, who became like members of his family to him.
Communication from the home was also excellent; they always informed me of any changes
that needed to be made in Dad's care.
Dad had daily visits from his family, and we were always made very welcome. I would definitely recommend this care home.
22 May 2025
My mother moved to Herons Park in February 2019, where she has received excellent care from all the staff for 5 years and 3 months. Residents are also kept well entertained with lots of different activities. If, in future, I need it, I hope this is the home I would go to.
22 January 2025
I was at the Herons Park Nursing Home for 2 weeks for respite care following a major kidney operation. Everyone was very kind, considerate and respectful during my stay and I was very well cared for in every sense. It made a huge difference to my recovery.
05 September 2024
The care my father received at Herons was excellent. Dad was at Herons for nearly three years and was treated with care, kindness and understanding throughout. He found his declining abilities difficult to accept and this caused anxiety and frustration in him at times. Time was spent talking and
listening to Dad and he was taken out on visits and shopping trips when he was able to do so. Staff really supported him in using the phone to call us and keep in touch. Friends and family were welcome to visit at any time and we received a cheerful welcome. There was always something going on, the staff got involved in things and created a genuinely happy atmosphere. The most positive thing was the way all the staff who work there really do care. Dad's end of life was care was superb. He was treated with dignity and died peacefully. We were also shown great kindness at this difficult time. Many thanks to everyone at Herons.
20 August 2024
The care given to the resident is very good. The staff treat them with patience and dignity. They provide activities in which residents can participate (or not) as they wish. Family and friends of residents are encouraged to talk with the staff and any queries are dealt with sympathetically and
appropriately. Herons Park is a very friendly place in which all can feel at 'home'.
20 August 2024
I would like to extend an enormous thank you to you and your staff for the amazing care shown to our father. When my sisters initially viewed your care home, they knew immediately it was the right place for our father. The caring, loving atmosphere was very apparent. Your staff took great care of my
father, affording home dignity and respect. Not only did you care for my father, but you also cared for our whole family with kind words and incredible hospitality. Please pass on our family's enormous gratitude to all your staff.
15 April 2024
Following the death of my Mother, I would like to record my thanks and the gratitude of our family for the care that she received during the two-and-a-half years she was a resident at Herons Park.
The standard of care provided has been of a high quality throughout her stay and, despite her
deteriorating physical condition which made this a very difficult final period of her life, she was as happy as possible. She was certainly comfortable and felt secure.
The high levels of cleanliness, the facilities available, and the quality of the food she received were important to us. Of even greater importance has been the quality of care provided by the team of staff. This has been excellent. Mum was treated with respect which enabled her to retain some dignity as her body failed her. Her care felt personal; it was attentive and thoughtful and such kindness from staff who are busy and are carrying out such a challenging role is what makes them special.
14 March 2024
My mother spent only a few weeks here following her discharge from the Hospice and the care was exemplary. At such a difficult time, the staff were amazing and so kind and supportive to all the family but especially my dad. Her death, whilst tragic was handled delicately and with all the sensitivity
you would need and again this is tantamount to the kindness and quality of all the staff working there. It's difficult when choosing a care home, for someone like myself who has a lot of experience of them in my job role (GP), I know a lot of places are struggling as a result of poor funding and the morale and ultimately, care, suffers as a result but from the moment my father I visited we knew this wasn't an issue here. I am incredibly grateful to the staff for all their hard work, care and support in giving my mother a dignified and respectful death. Thank you.
12 October 2023
I would like to thank the staff for all their support, kindness and love they showed my mother when at Heron's Park. A big thank you to all the staff on the dementia unit. All the best for future care.
26 June 2023
I recently spent two weeks for respite care at this wonderful care home and have to say what a pleasant experience it was. The care that I received was superb. The staff are all so helpful and really nice. I was treated with great respect and kindness throughout my stay. The food is really good,
homemade and served beautifully. I cannot find fault in this care home and would highly recommend it.
09 May 2023
Me father was transferred here from hospital for end of life care which was never going to be easy, but the wonderful staff here made his last few weeks the best they could be. Every time we visited here we were warmly welcomed, everyone had a smile and whenever we were here someone popped in at
least once an hour to check all was well with him.
Our experience of Herons Park could not have been better, the staff were 100% amazing, even down to the trainee students on placement. The environment was spotlessly clean, food was nice. Well done Herons Park Nursing Home.
26 April 2023
My nan had been at the nursing home for nearly five years, in that time she moved from the nursing unit to the dementia unit, of which were both excellent. For me personally, my nan being as when she went in was a big thing for her. The staff have been amazing, from kitchen staff to cleaners, to
nurses and maintenance staff! I highly recommend this nursing home!
19 April 2023
Herons Park Nursing Home & Dementia Unit was somewhere my mum went for respite. From entering the home the staff were welcoming, friendly and the atmosphere lovely. The care my mum received was exemplary and nothing was too much trouble for staff in all departments.
My mum whilst in Herons Park
Nursing Home & Dementia Unitsaid that she was looked after beautifully and the meals were marvellous.
Sadly, my mother passed away while there but the dignity and respect and loving care shown to my mum and ourselves as family was amazing in her final days, cannot fault the dedication and compassion all staff have shown.
31 March 2023
My father only had a two-week stay at Herons Park after we discovered his cancer had spread and he was in need of end-of-life care. From the first moment I visited Herons Park, I was struck with how genuine, kind, caring and helpful all the staff were and what a lovely home it was. Even though this
was an extremely sad time in my life, I enjoyed coming to spend time with dad as I knew he was in safe, caring hands with a lovely family who also welcomed me visiting at all times of the day and night. I know dad enjoyed his final days at Herons Park, laughing and chatting with the staff for whom nothing was too much trouble when it came to keeping him comfortable and pain-free. Sadly my father has now passed away, but I will always be eternally grateful to the fabulous staff who treated my father and all the family with such kindness, sensitivity and dignity.
03 March 2023
We had a very positive experience with you and are so pleased with all the help, encouragement and information we received. This has enabled us to cope with my husband's death with a confidence we would not have had. Our heartfelt thanks and good wishes to all involved.
28 February 2023
Lovely care home and the staff were always happy and helpful. When my mom was there, care was really good. When Mom was on end-of-life care, they looked after her and us, as a family, really well.
17 February 2023
Excellent home. Carers who genuinely care. Good nursing staff, enthusiastic activity team and first-class management, who keep it a well-run home.
Can't fault it.
Latest Reviews for Herons Park Nursing Home & Dementia Unit
26 January 2026
I can't praise the staff at Herons Park Nursing Home in Kidderminster enough. They were wonderful looking after my mum, who had dementia. They treated her with such patience, kindness and dignity. We're so grateful she was able to move there. It was very comforting for the family to know that she
was well cared for. We wouldn't hesitate to recommend Herons to anyone looking for a caring and supportive home.
20 January 2026
From the moment my nan was transferred to Herons Park, it was clear she wasn't just another resident. She was treated with genuine affection - the staff are outstanding. They always took the time to talk to her, reassure her and made her feel safe and loved.
The end of life care she received was
especially outstanding. It was dignified, gentle, and thoughtful. The staff were also incredibly supportive of us as a family too. Thank you.
11 September 2025
My father was a resident from Dec 2019 until his death in July 2025. During that time the care has been excellent. The carers and nursing staff all demonstrate excellent care and respect for each and every resident. The "behind the scenes" staff (office, housekeeping, maintenance, kitchen) all have
a good relationship with residents and are there with a smile and a friendly word or two and sometimes assisting with activities/entertainment. The activities team work hard at providing both general entertainment and personalised activities thus enriching the lives of residents. Families are made to feel welcome and are kept up to date with their relatives needs and care. During the last two months of my father's life the care was outstanding not only for him but for us as a family. We always knew my father was well cared for but it made us realise he was also very much loved and it felt as if we were all part of the Herons Park family.
23 July 2025
All the staff were extremely kind, friendly and helpful. Nothing was too much trouble for them; they were always very attentive.
Dad loved the staff at the home, who became like members of his family to him.
Communication from the home was also excellent; they always informed me of any changes
that needed to be made in Dad's care.
Dad had daily visits from his family, and we were always made very welcome. I would definitely recommend this care home.
22 May 2025
My mother moved to Herons Park in February 2019, where she has received excellent care from all the staff for 5 years and 3 months. Residents are also kept well entertained with lots of different activities. If, in future, I need it, I hope this is the home I would go to.
22 January 2025
I was at the Herons Park Nursing Home for 2 weeks for respite care following a major kidney operation. Everyone was very kind, considerate and respectful during my stay and I was very well cared for in every sense. It made a huge difference to my recovery.
05 September 2024
The care my father received at Herons was excellent. Dad was at Herons for nearly three years and was treated with care, kindness and understanding throughout. He found his declining abilities difficult to accept and this caused anxiety and frustration in him at times. Time was spent talking and
listening to Dad and he was taken out on visits and shopping trips when he was able to do so. Staff really supported him in using the phone to call us and keep in touch. Friends and family were welcome to visit at any time and we received a cheerful welcome. There was always something going on, the staff got involved in things and created a genuinely happy atmosphere. The most positive thing was the way all the staff who work there really do care. Dad's end of life was care was superb. He was treated with dignity and died peacefully. We were also shown great kindness at this difficult time. Many thanks to everyone at Herons.
20 August 2024
The care given to the resident is very good. The staff treat them with patience and dignity. They provide activities in which residents can participate (or not) as they wish. Family and friends of residents are encouraged to talk with the staff and any queries are dealt with sympathetically and
appropriately. Herons Park is a very friendly place in which all can feel at 'home'.
20 August 2024
I would like to extend an enormous thank you to you and your staff for the amazing care shown to our father. When my sisters initially viewed your care home, they knew immediately it was the right place for our father. The caring, loving atmosphere was very apparent. Your staff took great care of my
father, affording home dignity and respect. Not only did you care for my father, but you also cared for our whole family with kind words and incredible hospitality. Please pass on our family's enormous gratitude to all your staff.
15 April 2024
Following the death of my Mother, I would like to record my thanks and the gratitude of our family for the care that she received during the two-and-a-half years she was a resident at Herons Park.
The standard of care provided has been of a high quality throughout her stay and, despite her
deteriorating physical condition which made this a very difficult final period of her life, she was as happy as possible. She was certainly comfortable and felt secure.
The high levels of cleanliness, the facilities available, and the quality of the food she received were important to us. Of even greater importance has been the quality of care provided by the team of staff. This has been excellent. Mum was treated with respect which enabled her to retain some dignity as her body failed her. Her care felt personal; it was attentive and thoughtful and such kindness from staff who are busy and are carrying out such a challenging role is what makes them special.
14 March 2024
My mother spent only a few weeks here following her discharge from the Hospice and the care was exemplary. At such a difficult time, the staff were amazing and so kind and supportive to all the family but especially my dad. Her death, whilst tragic was handled delicately and with all the sensitivity
you would need and again this is tantamount to the kindness and quality of all the staff working there. It's difficult when choosing a care home, for someone like myself who has a lot of experience of them in my job role (GP), I know a lot of places are struggling as a result of poor funding and the morale and ultimately, care, suffers as a result but from the moment my father I visited we knew this wasn't an issue here. I am incredibly grateful to the staff for all their hard work, care and support in giving my mother a dignified and respectful death. Thank you.
12 October 2023
I would like to thank the staff for all their support, kindness and love they showed my mother when at Heron's Park. A big thank you to all the staff on the dementia unit. All the best for future care.
26 June 2023
I recently spent two weeks for respite care at this wonderful care home and have to say what a pleasant experience it was. The care that I received was superb. The staff are all so helpful and really nice. I was treated with great respect and kindness throughout my stay. The food is really good,
homemade and served beautifully. I cannot find fault in this care home and would highly recommend it.
09 May 2023
Me father was transferred here from hospital for end of life care which was never going to be easy, but the wonderful staff here made his last few weeks the best they could be. Every time we visited here we were warmly welcomed, everyone had a smile and whenever we were here someone popped in at
least once an hour to check all was well with him.
Our experience of Herons Park could not have been better, the staff were 100% amazing, even down to the trainee students on placement. The environment was spotlessly clean, food was nice. Well done Herons Park Nursing Home.
26 April 2023
My nan had been at the nursing home for nearly five years, in that time she moved from the nursing unit to the dementia unit, of which were both excellent. For me personally, my nan being as when she went in was a big thing for her. The staff have been amazing, from kitchen staff to cleaners, to
nurses and maintenance staff! I highly recommend this nursing home!
19 April 2023
Herons Park Nursing Home & Dementia Unit was somewhere my mum went for respite. From entering the home the staff were welcoming, friendly and the atmosphere lovely. The care my mum received was exemplary and nothing was too much trouble for staff in all departments.
My mum whilst in Herons Park
Nursing Home & Dementia Unitsaid that she was looked after beautifully and the meals were marvellous.
Sadly, my mother passed away while there but the dignity and respect and loving care shown to my mum and ourselves as family was amazing in her final days, cannot fault the dedication and compassion all staff have shown.
31 March 2023
My father only had a two-week stay at Herons Park after we discovered his cancer had spread and he was in need of end-of-life care. From the first moment I visited Herons Park, I was struck with how genuine, kind, caring and helpful all the staff were and what a lovely home it was. Even though this
was an extremely sad time in my life, I enjoyed coming to spend time with dad as I knew he was in safe, caring hands with a lovely family who also welcomed me visiting at all times of the day and night. I know dad enjoyed his final days at Herons Park, laughing and chatting with the staff for whom nothing was too much trouble when it came to keeping him comfortable and pain-free. Sadly my father has now passed away, but I will always be eternally grateful to the fabulous staff who treated my father and all the family with such kindness, sensitivity and dignity.
03 March 2023
We had a very positive experience with you and are so pleased with all the help, encouragement and information we received. This has enabled us to cope with my husband's death with a confidence we would not have had. Our heartfelt thanks and good wishes to all involved.
28 February 2023
Lovely care home and the staff were always happy and helpful. When my mom was there, care was really good. When Mom was on end-of-life care, they looked after her and us, as a family, really well.
17 February 2023
Excellent home. Carers who genuinely care. Good nursing staff, enthusiastic activity team and first-class management, who keep it a well-run home.
Can't fault it.