Herons Park Nursing Home & Dementia Unit

Heronswood Road, Spennells Wood, Kidderminster DY10 4EX

Herons Park Nursing Home & Dementia Unit is an established home with a good local reputation situated in a parkland setting.

The main home, which has been extensively refurbished and upgraded, has a new build separate dementia unit that has won a major award.

The home has a team of specialist nursing and care staff that deliver nursing and dementia care to the highest standard.

Group: Royal Bay Care Homes Ltd

Person in charge: Alison Morgan-Iqbal (Registered Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 20 to 110.

Single Rooms: 54

Shared Rooms: 14

Rooms with ensuite WC: 58

Weekly Charges Guide: Personal Care Single £750 – £950 , Personal Care Shared (per person) £600 – £800 Nursing Care Single £900 – £1056 , Nursing Care Shared (per person) £700 – £850 (These prices are only a guideline, please contact Herons Park Nursing Home & Dementia Unit to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Please see website for map.

Visiting:

Visitors welcome at most hours, however some times can be busier than others. If in doubt please ring the Home beforehand.

Parking:

Car park on site.

Latest Care Quality Commission* Report on Herons Park Nursing Home & Dementia Unit: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Herons Park Nursing Home & Dementia Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Herons Park Nursing Home & Dementia Unit in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.957 for Herons Park Nursing Home & Dementia Unit is calculated as follows: ( (90 Excellents x 5) + (4 Goods x 4) ) ÷ 94 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.683 Points relating to the number of positive Reviews for Herons Park Nursing Home & Dementia Unit is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 3 Reviews ÷ 16.4 Target = 0.183

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Herons Park Nursing Home & Dementia Unit has a Review Score of 8.6 (8.640) from 8 Reviews


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Herons Park Nursing Home & Dementia Unit?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Herons Park Nursing Home & Dementia Unit

  • Daughter of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Widow / Widower
    1
  • more

A warm homely and friendly place from the first meeting. Room was modern and had personal items, pictures, lamps, ornaments etc made it feel like home. Staff are excellent and caring. Everyone very attentive and responsive to any request was dealt with quickly.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

My husband had been having respite care breaks and daycare here for a few years as he had a long-term condition and was very disabled.
When he became very ill he went into this home for nursing care during his last few weeks. I am convinced that he could not have received better care in any other setting, including our home. A nurse was available round the clock to supply pain relief and other end of life care. The kindness and expertise of all staff were wonderful.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

After looking at numerous homes in the area for our Dad we found that Herons Park was a very special place. The building and rooms were clean and bright. There were daily activities, endless tea, cake and excellent meals. More than this though, the staff were warm, efficient and friendly; they were wonderful. Nothing was too much trouble in the short time my father was there. In the last days of his life, he received excellent and compassionate care. He was made comfortable and his dignity was always respected. As relatives, we were treated with extraordinary kindness, generosity and consideration.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My late mother was looked after at Herons Park. The staff were very attentive and her room was alway clean. The food was very good and she had various activities to keep her entertained. In her last hours, I could not praise the staff/home more for the care they gave her and us. This home in my consideration warrants the best of marks. 5 stars.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

A very pleasant home where all staff did their utmost to make my Aunt feel at home. I felt she was in a clean, and safe environment. She was treated with respect and dignity throughout her stay. The activity staff encouraged her to take part in the arranged activities and it was always my Aunt's own choice if she didn't join in. She was also encouraged to be as independent as she wished to be, but help was always there when she required it.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Unfortunately, my grandad has only been in Herons Park for a very short period of time however, the care he received at this time has been outstanding in every way! Our family has been made so welcome at all hours of the day, nothing is too much trouble. We can not thank all the staff enough for their support for both grandad and us and the hospitality and the genuine care they offer residents and families. We wish dad/grandad would have had more opportunity to appreciate the staff, food, activities and atmosphere of Herons Park.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Mum came to this nursing home for palliative care. The staff and the care residents receive is/are excellent. My mum passed away with dignity. She was comfortable and pain-free, which is all you can ask for. She loved the carers and nurses. They were so kind to her and nothing was too much trouble. Also, myself and my family were made most welcome.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Heron's Park nursing home is a wonderful well run home, excellent quality to care and dignity. We could not have wished for a better or nicer home for mom to live and enjoy the last 18 months of her life. End of life care by staff was second to none. Compassionate, dignified, caring and peaceful for mom and her family.

How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Herons Park Nursing Home & Dementia Unit

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Herons Park Nursing Home & Dementia Unit

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Herons Park Nursing Home & Dementia Unit