Heronswood Road, Spennells Wood, Kidderminster DY10 4EX
Herons Park Nursing Home & Dementia Unit is an established home with a good local reputation situated in a parkland setting.
The main home, which has been extensively refurbished and upgraded, has a new build separate dementia unit that has won a major award.
The home has a team of specialist nursing and care staff that deliver nursing and dementia care to the highest standard.
Group: Royal Bay Care Homes Ltd
Person in charge: Janet Galloway (Registered Manager)
Local Authority / Social Services: Worcestershire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages from 20 to 110.
Single Rooms: 54
Shared Rooms: 14
Rooms with ensuite WC: 58
Weekly Charges Guide: Personal Care Single £750 – £950 , Personal Care Shared (per person) £600 – £800
Nursing Care Single £900 – £1056 , Nursing Care Shared (per person) £700 – £850Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Herons Park Nursing Home & Dementia Unit: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
4 Bed Vacancies
posted 27 Jun 2017
We have residential, nursing or dementia vacancies.
Herons Park Nursing Home & Dementia Unit has a Review Score of 9.3 (9.255)
The Review Score of 9.3 (maximum of 10) for Herons Park Nursing Home & Dementia Unit is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Herons Park Nursing Home & Dementia Unit in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.95 for Herons Park Nursing Home & Dementia Unit is calculated as follows: ( (57 Excellents x 5) + (3 Goods x 4) ) ÷ 60 Ratings = 4.95
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.305 Points relating to the number of positive Reviews for Herons Park Nursing Home & Dementia Unit is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 5 Reviews ÷ 16.4 Target = 0.305
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Patrick t (Son of Resident) on Tuesday 21 February 2017. Relates to February 2017.
My late mother was looked after at Herons Park. The staff were very attentive and her room was alway clean. The food was very good and she had various activities to keep her entertained. In her last hours, I could not praise the staff/home more for the care they gave her and us. This home in my consideration warrants the best of marks. 5 stars.
How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Jan M (Niece of Resident) on Wednesday 1 February 2017. Relates to January 2017.
A very pleasant home where all staff did their utmost to make my Aunt feel at home. I felt she was in a clean, and safe environment. She was treated with respect and dignity throughout her stay. The activity staff encouraged her to take part in the arranged activities and it was always my Aunt's own choice if she didn't join in. She was also encouraged to be as independent as she wished to be, but help was always there when she required it.
How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by C F (Granddaughter of Resident) on Wednesday 9 November 2016. Relates to November 2016.
Unfortunately, my grandad has only been in Herons Park for a very short period of time however, the care he received at this time has been outstanding in every way! Our family has been made so welcome at all hours of the day, nothing is too much trouble. We can not thank all the staff enough for their support for both grandad and us and the hospitality and the genuine care they offer residents and families. We wish dad/grandad would have had more opportunity to appreciate the staff, food, activities and atmosphere of Herons Park.
How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Mandy M (Daughter of Resident) on Friday 30 September 2016. Relates to September 2016.
My Mum came to this nursing home for palliative care. The staff and the care residents receive is/are excellent. My mum passed away with dignity. She was comfortable and pain-free, which is all you can ask for. She loved the carers and nurses. They were so kind to her and nothing was too much trouble. Also, myself and my family were made most welcome.
How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Elaine B (Daughter of Resident) on Wednesday 17 August 2016. Relates to July 2016.
Heron's Park nursing home is a wonderful well run home, excellent quality to care and dignity. We could not have wished for a better or nicer home for mom to live and enjoy the last 18 months of her life. End of life care by staff was second to none. Compassionate, dignified, caring and peaceful for mom and her family.
How likely would you be to recommend Herons Park Nursing Home & Dementia Unit? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Herons Park Nursing Home & Dementia Unit
There are currently no Care Home Idol entrants who have performed at Herons Park Nursing Home & Dementia Unit
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Herons Park Nursing Home & Dementia Unit to verify any information. Our terms and conditions can be viewed here. Herons Park Nursing Home & Dementia Unit has an Enhanced Service – more info.
