Review from Gareth W (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

My father passed away at the home in April 2020. He had lived there for 3 and a 1/2 years, requiring substantial assistance throughout that time. Whenever my wife and I visited the staff were friendly and helpful. Wary of possible problems with Homes we asked my father how he was getting on. How his

carers were, how the food was, whether he was engaging in activities, whether he had any concerns. The simple answer was that he was well looked after. Any (very minor and rare) disagreements with a carer were immediately flagged up by management and dealt with appropriately. I was also contacted whenever there was any need for medication and, finally, after his death. All such contact was professional and caring. My father was fortunate to have found this Home.

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Review from V H (Granddaughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff have been outstanding. My Gran has had excellent care from all the staff, they have been so kind to my Gran and to all our family. We can't thank them enough, just wish we had her in here sooner.

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Review from V W (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

My dad lived at Herons Park for three and a half years. Throughout that time, he received care of the highest quality. When visiting in the lounge and dining room, I saw nothing but patient, kind and respectful care to all of the residents. Dad was a very dependent resident, and his care was excellent.

The food always looked and smelt delicious, and the home is consistently immaculately clean. I cannot praise it highly enough.

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Review from I B (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

Mother was admitted into Herons Park on 8th October 2019, and unfortunately passed away on 4th November 2019. Her 4 weeks residence were, undoubtedly, the highest quality of care which could have been given. All members of staff throughout the differing roles were so considerate, caring and assisting

to us as a family also. A very pleasurable experience during a very traumatic time.

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Review from H B (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

A very warm and welcoming home, with a very good and friendly team. Nursing staff and caring staff are very professional and courteous. The only downturn on our point is we couldn't get our mother in this home earlier.

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Review from A W (Wife of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience

My husbands last 15 weeks of life we unpleasant but, he was lucky in having such kind, caring, professional people to look after him. He was treated with respect and dignity. Nothing was too much trouble for any of the staff and the quality of nursing was excellent. As a family, we were looked after,

considered and also, fed very well! A team of staff to be proud of. Thank you so much for everything you did for us.

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Review from Brenda S (Wife of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Wonderful care and attention always. Never one complaint over a two-year stay. Lots of love and dignity at all times. We, as a family, were treated 100% with all aspects of care.
Very well done Herons Park.

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Review from Nigel H (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

The home was always extremely clean and well-managed. Both the residents' personal rooms and the communal areas were bright and cheerful. Activities arranged for the residents were varied, residents were happy and the food was good. Especially in the last few weeks before her death, mum received very

professional and attentive care, especially from the nursing staff, who were genuinely concerned for her comfort and did their best to make her last days as pleasant as possible.

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Review from Robert C (Son of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience

First impression when walking into reception was a fresh smell and as if entering a hotel. Everywhere was clean and fresh. All staff are extremely friendly and seemed very efficient. They immediately made a point of knowing my mother's likes and dislikes and encouraged her to join in the activities.
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had the patience to understand her dementia coupled with the nursing care required for her cancer. The rooms were clean and spacious with very comfortable beds. When an emergency was indicated staff and management descended upon the room within 10-15 seconds - very impressive. Our family were looked after as much as my mother and made the whole end of life process much easier for us. It was very like spending the last moments in my mother's home.
The staff knew when they were needed and when to give the family space and time to be alone with her in her final hours.

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Review from Philip L (Son of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience

The home exudes cleanliness and friendliness. A warm welcome and patient staff ratio looks good on the 2nd floor. Lovely activities staff.

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Review from Jan M (Niece of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience

My aunt passed away on February 17th and the care to both my aunt, myself and the family members was second to none. We were all supported physically, emotionally and spiritually. Nothing was too much trouble. We were always satisfied with the care over the last 14 months but during the last 2 weeks,

the staff surpassed themselves. They all, including maintenance and cleaning staff as well as carers and nursing staff, catering and admin deserve to be very proud of themselves. This is how care should be.

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Review from J C (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience

A very friendly home where you are always welcomed by staff. My dad is very well looked after. Meals are attractive and there is plenty of choice.

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Review from Katie L (Daughter-in-law of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience

Before finding Heron's Park my father-in-law had been at a couple of other nursing homes but we kept moving him until we found a home where he was happy. That place was Heron's Park! He was genuinely happy and well cared for here.
He had a good rapport with the staff, he enjoyed the food and he

made new friends. We were also impressed with the way that the GP and nursing staff kept changing his treatments in an effort to treat his various health problems and give him as good a quality of life as possible. I know that they were on the ball about calling the GP whenever it was needed and also the paramedics when his health worsened.
Heron's Park has always appeared clean and tidy when we visited. It's purpose built so my father-in-law could get up and ride around the building in his powered wheelchair. I know he was encouraged to get up and socialise each day but not forced to if he didn't feel like it. It really put our minds at rest with us living so far away.

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Review from John D (Son-in-law of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

In 2008 when we visited all nursing homes within a 10-mile radius of Kidderminster, Herons Park excelled in every department and so it continued to do so for the eleven years my mother-in-law had the grace to be there.
She loved all the staff and they loved her and she was happy and contented from

onset to the end of her life. Absolutely outstanding.

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Review from Jane S (Cousin of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience

Herons Park has been my cousin's residence for 2 years until unfortunately, she passed away Nov 18. The home has been exceptional in caring for my cousin, the staff are all amazing. The food was always excellent and any dietary requirements were always met. They gave my cousin and the other residents

lots of love and attention. There was always some entertainment going on in many forms. Visitors were always made most welcome and you could go at any time. An excellent service all round.

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Review from Stephanie C (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother received very good care, kindness and dignity during her short stay. The family were very impressed with the service given overall.

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Review from Amanda H (Father of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience

My father arrived early October for end of life care. The nursing home provided an excellent standard of care for Dad, giving us a month of quality time and making memories with him that we really didn't expect to have. At the end of his life, they provided a high level of care with thoughtfulness and

compassion to him and the family. We can not thank them enough.

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Review from Ann T (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

Although only a brief stay my mother was treated with the utmost care and dignity.
As a family, we were kept informed and treated and cared for exceptionally. The staff showed care and professionalism towards my mother and family at all times.

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Review from Simon P (Son of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience

I couldn't have wished for a better place for our mom to recuperate after her fall. The service and staff are second to none. All staff members know exactly what they are doing at all times of the day and are extremely professional. Not only this, they are so caring, helpful, friendly, kind and entertaining

for everyone's needs regardless of the care requirements.

This is a first class care accommodation that suits all levels of care packages and we have felt so comforted by the attention to everyone's needs by all staff members, not only for our own mom's needs, it took away all our fears and concerns that our mom wasn't going to be looked after well.

The food preparation and quality of food are very good and always on a regular timescale which has helped our mom to get back into a good routine. Our mom hasn't looked this well for a number of years and I can definitely say that is down to the extreme dedication of all staff members.

A massive thank you from the bottom of our hearts.

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Review from Joy T (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience

A warm homely and friendly place from the first meeting. Room was modern and had personal items, pictures, lamps, ornaments etc made it feel like home. Staff are excellent and caring. Everyone very attentive and responsive to any request was dealt with quickly.

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Herons Park Nursing Home & Dementia Unit

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