Care Homes Owned by Royal Bay Care Homes

Nothing ever too much trouble, questions always answered and dignity always given.

Most importantly of all she seems happy, content and very well cared for.

The biggest asset this home has, is the amazing people that are the care and support staff, they make this home a friendly, caring and safe place for people to live.

This home has a happy, homely feel. Staff are cheerful, helpful, caring and kind and the people living here seem content, happy and well looked after.

I also found that Larks Leas has a straight-forward but flexible approach to contractual matters. I never felt that I was being contractually entwined. The on-site person responsible for the accounting was also very efficient.

I found the overall experience totally heart warming staff had such a good connection with the patients. It bought tears to my eyes. Staff loved their jobs and they stayed with the home a long time.

The care that my mum recieved was amazing. She (and us) were treated with the utmost kindness and respect. The care mum had for all of her stay was exceptional - its clear that the staff really care about the residents. Mum's passing was very calm and peaceful and our family received support, privacy and understanding throughout I can't give enough praise to the staff at The Old Vicarage.

The Old Vicarage is a lovely care home. The staff are very professional providing excellent care with dignity for the residents. Mum has settled well - she enjoys the range of activities offered.

My wife has just been in residence for a few days. I am very impressed with the care she is receiving and their ability to cope with her resistance due to her condition (advanced Alzheimer's). Their anticipation of what is going to be required is testament to good training there is a good atmosphere and everyone is very helpful. There is a feeling of care which was lacking in her previous care home.

Excellent quality of care provided during all stages of mums stay, meeting all her care needs. All staff very attentive and caring and had a very positive relationship with mum who said that the staff were lovely and she was made very comfortable. I was very happy knowing mum was in good hands and clearly being cared for to a high standard. Quality of food was excellent. Room was very comfortable. Staff were also excellent with myself clearly explaining things and also very kind and supportive towards me.

I cannot speak highly enough of Claremont Lodge. In January 2025, Mum had a fall and broke her hip. After four weeks in hospital, her Parkinson's had progressed and her mobility was severely reduced. As a family, we had to accept that Dad could no longer safely care for her at home, so we began looking for alternatives. Everyone we spoke to who knew Claremont Lodge praised it - and now we understand why. Every member of staff has shown Mum exceptional care, compassion and respect. They are consistently understanding, empathetic and always protect her dignity. The office team, nurses, catering staff, cleaners, gardeners, activity coordinators and carers are warm and welcoming to Mum and to all of us when we visit. We've all heard horror stories about care homes, but our experience of Claremont Lodge has been entirely positive.

I ought to say that, after a heart issue last year I spent a week at Claremont and observed the place from the inside, as it were. It was just the same for me so I have no hesitation in recommending Claremont Lodge. Before my wife entered the place and since then, I have had many comments from friends and members of the public and every one of these comments has been positive.

Dave (Son of Sarah)

The carers were so good to him. Patient, understanding, humorous, and so diligent with his physical care. As a family we can't thank them enough for all they did right up to his death.

My brother spent six weeks at Claremont for palliative care. His room was peaceful and comfortable, and the care he received from every member of staff was exceptional. Their kindness and empathy extended not only to him but also to our whole family. We are deeply grateful for the compassion and support shown during such a difficult time

Big shout out to Julie in the activities/entertainment team. Such a caring person.

Thank you all at Herons Park.

I am extremely pleased with the way my mother of 92 is being looked after. The staff and management are very friendly and helpful to her. They have a friendly chat to her as well. My mother is difficult to deal with, but Forest Hill House have done excellently with her, and she has settled well. She wants to stay at the nursing home and likes cleaners, care staff, management and activities.

Aspley House is amazing. My family cannot thank the home enough for looking after my mum for over 6 years. From the moment you arrive, you are greeted with a smile and a hello from one of the many staff who, in many cases, have been working at the home the whole time. The home always smells and looks clean and homely. It is warm and comforting. The staff, every one of them, always took time with mum, and treated her with enormous dignity and affection. They were so kind and thoughtful. My family can't thank and praise the home for making mum's final years as comfortable as possible. Thank you, thank you.

My husband seems happy and well cared for.

Fun lovely friendly staff. Great care for my mum. A all round lovely care home for my mum & me to visit.