Care Homes Owned by Royal Bay Care Homes

The staff were excellent and always joyful. This made the saddest of times much easier. The facilities were excellent and always clean

Sarah (Mum) has been a resident at Forest Hill now for over a year. Mum has taken time to adjust and has probably not been the easiest guest. Forest Hill Staff and management have been exceptional in looking after mums needs and continue to be so. A big thanks from all of Sarahs family.

I found the home looked very clean and smelt fresh. The staff were very friendly and showed kindness. I was kept informed, as to when my father was not too well. He enjoyed the food choices and the help given to him, with his meals. There were various activities he joined in, he especially liked the singing. I was made to feel welcome, each time I visited. I can't thank the staff enough for the care and support they gave him.

Nicky and Bridget

I left today happy to see Joyce smiling.

Claremont Lodge was a true blessing during our dear friend's 8-week stay there. The entire team provided an exceptional level of care, blending absolute professionalism with deep, genuine compassion. They treated her with incredible warmth and dignity every single day, while offering wonderful support to us. We cannot thank them enough for their kindness and reassurance during a difficult time. They are highly recommended.

I would highly recommend Old Vic

Very clean & airy.

Thank you.

Nothing ever too much trouble, questions always answered and dignity always given.

Most importantly of all she seems happy, content and very well cared for.

The biggest asset this home has, is the amazing people that are the care and support staff, they make this home a friendly, caring and safe place for people to live.

This home has a happy, homely feel. Staff are cheerful, helpful, caring and kind and the people living here seem content, happy and well looked after.

I also found that Larks Leas has a straight-forward but flexible approach to contractual matters. I never felt that I was being contractually entwined. The on-site person responsible for the accounting was also very efficient.

I found the overall experience totally heart warming staff had such a good connection with the patients. It bought tears to my eyes. Staff loved their jobs and they stayed with the home a long time.

The care that my mum recieved was amazing. She (and us) were treated with the utmost kindness and respect. The care mum had for all of her stay was exceptional - its clear that the staff really care about the residents. Mum's passing was very calm and peaceful and our family received support, privacy and understanding throughout I can't give enough praise to the staff at The Old Vicarage.

The Old Vicarage is a lovely care home. The staff are very professional providing excellent care with dignity for the residents. Mum has settled well - she enjoys the range of activities offered.

My wife has just been in residence for a few days. I am very impressed with the care she is receiving and their ability to cope with her resistance due to her condition (advanced Alzheimer's). Their anticipation of what is going to be required is testament to good training there is a good atmosphere and everyone is very helpful. There is a feeling of care which was lacking in her previous care home.

Excellent quality of care provided during all stages of mums stay, meeting all her care needs. All staff very attentive and caring and had a very positive relationship with mum who said that the staff were lovely and she was made very comfortable. I was very happy knowing mum was in good hands and clearly being cared for to a high standard. Quality of food was excellent. Room was very comfortable. Staff were also excellent with myself clearly explaining things and also very kind and supportive towards me.

I cannot speak highly enough of Claremont Lodge. In January 2025, Mum had a fall and broke her hip. After four weeks in hospital, her Parkinson's had progressed and her mobility was severely reduced. As a family, we had to accept that Dad could no longer safely care for her at home, so we began looking for alternatives. Everyone we spoke to who knew Claremont Lodge praised it - and now we understand why. Every member of staff has shown Mum exceptional care, compassion and respect. They are consistently understanding, empathetic and always protect her dignity. The office team, nurses, catering staff, cleaners, gardeners, activity coordinators and carers are warm and welcoming to Mum and to all of us when we visit. We've all heard horror stories about care homes, but our experience of Claremont Lodge has been entirely positive.