Care Homes Owned by Royal Bay Care Homes in Worcestershire

Nothing ever too much trouble, questions always answered and dignity always given.

Most importantly of all she seems happy, content and very well cared for.

Big shout out to Julie in the activities/entertainment team. Such a caring person.

Thank you all at Herons Park.

I can't praise the staff at Herons Park Nursing Home in Kidderminster enough. They were wonderful looking after my mum, who had dementia. They treated her with such patience, kindness and dignity. We're so grateful she was able to move there. It was very comforting for the family to know that she was well cared for. We wouldn't hesitate to recommend Herons to anyone looking for a caring and supportive home.

The end of life care she received was especially outstanding. It was dignified, gentle, and thoughtful. The staff were also incredibly supportive of us as a family too. Thank you.

My father was a resident from Dec 2019 until his death in July 2025. During that time the care has been excellent. The carers and nursing staff all demonstrate excellent care and respect for each and every resident. The "behind the scenes" staff (office, housekeeping, maintenance, kitchen) all have a good relationship with residents and are there with a smile and a friendly word or two and sometimes assisting with activities/entertainment. The activities team work hard at providing both general entertainment and personalised activities thus enriching the lives of residents. Families are made to feel welcome and are kept up to date with their relatives needs and care. During the last two months of my father's life the care was outstanding not only for him but for us as a family. We always knew my father was well cared for but it made us realise he was also very much loved and it felt as if we were all part of the Herons Park family.

Dad had daily visits from his family, and we were always made very welcome. I would definitely recommend this care home.

My mother moved to Herons Park in February 2019, where she has received excellent care from all the staff for 5 years and 3 months. Residents are also kept well entertained with lots of different activities. If, in future, I need it, I hope this is the home I would go to.

I was at the Herons Park Nursing Home for 2 weeks for respite care following a major kidney operation. Everyone was very kind, considerate and respectful during my stay and I was very well cared for in every sense. It made a huge difference to my recovery.

The care my father received at Herons was excellent. Dad was at Herons for nearly three years and was treated with care, kindness and understanding throughout. He found his declining abilities difficult to accept and this caused anxiety and frustration in him at times. Time was spent talking and listening to Dad and he was taken out on visits and shopping trips when he was able to do so. Staff really supported him in using the phone to call us and keep in touch. Friends and family were welcome to visit at any time and we received a cheerful welcome. There was always something going on, the staff got involved in things and created a genuinely happy atmosphere. The most positive thing was the way all the staff who work there really do care. Dad's end of life was care was superb. He was treated with dignity and died peacefully. We were also shown great kindness at this difficult time. Many thanks to everyone at Herons.

The care given to the resident is very good. The staff treat them with patience and dignity. They provide activities in which residents can participate (or not) as they wish. Family and friends of residents are encouraged to talk with the staff and any queries are dealt with sympathetically and appropriately. Herons Park is a very friendly place in which all can feel at 'home'.

I would like to extend an enormous thank you to you and your staff for the amazing care shown to our father. When my sisters initially viewed your care home, they knew immediately it was the right place for our father. The caring, loving atmosphere was very apparent. Your staff took great care of my father, affording home dignity and respect. Not only did you care for my father, but you also cared for our whole family with kind words and incredible hospitality. Please pass on our family's enormous gratitude to all your staff.

The high levels of cleanliness, the facilities available, and the quality of the food she received were important to us. Of even greater importance has been the quality of care provided by the team of staff. This has been excellent. Mum was treated with respect which enabled her to retain some dignity as her body failed her. Her care felt personal; it was attentive and thoughtful and such kindness from staff who are busy and are carrying out such a challenging role is what makes them special.

My mother spent only a few weeks here following her discharge from the Hospice and the care was exemplary. At such a difficult time, the staff were amazing and so kind and supportive to all the family but especially my dad. Her death, whilst tragic was handled delicately and with all the sensitivity you would need and again this is tantamount to the kindness and quality of all the staff working there. It's difficult when choosing a care home, for someone like myself who has a lot of experience of them in my job role (GP), I know a lot of places are struggling as a result of poor funding and the morale and ultimately, care, suffers as a result but from the moment my father I visited we knew this wasn't an issue here. I am incredibly grateful to the staff for all their hard work, care and support in giving my mother a dignified and respectful death. Thank you.

I would like to thank the staff for all their support, kindness and love they showed my mother when at Heron's Park. A big thank you to all the staff on the dementia unit. All the best for future care.

I recently spent two weeks for respite care at this wonderful care home and have to say what a pleasant experience it was. The care that I received was superb. The staff are all so helpful and really nice. I was treated with great respect and kindness throughout my stay. The food is really good, homemade and served beautifully. I cannot find fault in this care home and would highly recommend it.

Our experience of Herons Park could not have been better, the staff were 100% amazing, even down to the trainee students on placement. The environment was spotlessly clean, food was nice. Well done Herons Park Nursing Home.

My nan had been at the nursing home for nearly five years, in that time she moved from the nursing unit to the dementia unit, of which were both excellent. For me personally, my nan being as when she went in was a big thing for her. The staff have been amazing, from kitchen staff to cleaners, to nurses and maintenance staff! I highly recommend this nursing home!

Sadly, my mother passed away while there but the dignity and respect and loving care shown to my mum and ourselves as family was amazing in her final days, cannot fault the dedication and compassion all staff have shown.

My father only had a two-week stay at Herons Park after we discovered his cancer had spread and he was in need of end-of-life care. From the first moment I visited Herons Park, I was struck with how genuine, kind, caring and helpful all the staff were and what a lovely home it was. Even though this was an extremely sad time in my life, I enjoyed coming to spend time with dad as I knew he was in safe, caring hands with a lovely family who also welcomed me visiting at all times of the day and night. I know dad enjoyed his final days at Herons Park, laughing and chatting with the staff for whom nothing was too much trouble when it came to keeping him comfortable and pain-free. Sadly my father has now passed away, but I will always be eternally grateful to the fabulous staff who treated my father and all the family with such kindness, sensitivity and dignity.