Care Home Owned by Royal Bay Care Homes in Worcestershire

a good relationship with residents and are there with a smile and a friendly word or two and sometimes assisting with activities/entertainment. The activities team work hard at providing both general entertainment and personalised activities thus enriching the lives of residents. Families are made to feel welcome and are kept up to date with their relatives needs and care. During the last two months of my father's life the care was outstanding not only for him but for us as a family. We always knew my father was well cared for but it made us realise he was also very much loved and it felt as if we were all part of the Herons Park family.

needed to be made in Dad's care.
Dad had daily visits from his family, and we were always made very welcome. I would definitely recommend this care home.

to Dad and he was taken out on visits and shopping trips when he was able to do so. Staff really supported him in using the phone to call us and keep in touch. Friends and family were welcome to visit at any time and we received a cheerful welcome. There was always something going on, the staff got involved in things and created a genuinely happy atmosphere. The most positive thing was the way all the staff who work there really do care. Dad's end of life was care was superb. He was treated with dignity and died peacefully. We were also shown great kindness at this difficult time. Many thanks to everyone at Herons.

Herons Park is a very friendly place in which all can feel at 'home'.

father, affording home dignity and respect. Not only did you care for my father, but you also cared for our whole family with kind words and incredible hospitality. Please pass on our family's enormous gratitude to all your staff.

physical condition which made this a very difficult final period of her life, she was as happy as possible. She was certainly comfortable and felt secure.
The high levels of cleanliness, the facilities available, and the quality of the food she received were important to us. Of even greater importance has been the quality of care provided by the team of staff. This has been excellent. Mum was treated with respect which enabled her to retain some dignity as her body failed her. Her care felt personal; it was attentive and thoughtful and such kindness from staff who are busy and are carrying out such a challenging role is what makes them special.

you would need and again this is tantamount to the kindness and quality of all the staff working there. It's difficult when choosing a care home, for someone like myself who has a lot of experience of them in my job role (GP), I know a lot of places are struggling as a result of poor funding and the morale and ultimately, care, suffers as a result but from the moment my father I visited we knew this wasn't an issue here. I am incredibly grateful to the staff for all their hard work, care and support in giving my mother a dignified and respectful death. Thank you.

and served beautifully. I cannot find fault in this care home and would highly recommend it.

once an hour to check all was well with him.
Our experience of Herons Park could not have been better, the staff were 100% amazing, even down to the trainee students on placement. The environment was spotlessly clean, food was nice. Well done Herons Park Nursing Home.

and maintenance staff! I highly recommend this nursing home!

Home & Dementia Unitsaid that she was looked after beautifully and the meals were marvellous.
Sadly, my mother passed away while there but the dignity and respect and loving care shown to my mum and ourselves as family was amazing in her final days, cannot fault the dedication and compassion all staff have shown.

was an extremely sad time in my life, I enjoyed coming to spend time with dad as I knew he was in safe, caring hands with a lovely family who also welcomed me visiting at all times of the day and night. I know dad enjoyed his final days at Herons Park, laughing and chatting with the staff for whom nothing was too much trouble when it came to keeping him comfortable and pain-free. Sadly my father has now passed away, but I will always be eternally grateful to the fabulous staff who treated my father and all the family with such kindness, sensitivity and dignity.

any time we liked and my mom could not have received any better care. She was kept spotlessly clean and comfortable and you could clearly see all protocols were put in place to keep her feeling safe and at the end as comfortable as possible. End of life care was explained to us as each step was taken to keep mom out of pain and comfortable. Inside the home is spotless and Mom's room was a very good size and we could take in things from home to make it feel comfortable and familiar. Herons Park was a happy vibrant place to visit and it has made what was such a very difficult time more bearable. Thank you from the bottom of my heart you are all angels.