Submit a Review for Norton Hall Nursing Home
Woodbury Park, Norton, Worcester, WR5 2QU
View Full Details of Norton Hall Nursing HomeLatest Reviews for Norton Hall Nursing Home
08 May 2025
Norton Hall was fantastic in accommodating my father as a resident at virtually zero notice due to an emergency. He is very happy at Norton Hall, and it is clear that he is getting well looked after. His room is bright and spacious, and everything is kept clean and tidy. The staff are all very friendly and helpful, the management team is extremely responsive.
06 May 2025
As with most positive customer experiences, it's always about the people, and from our initial visit and through the first few weeks of my Dad's stay, the care team have all been excellent. Not only how they look after Dad' needs but also the how they communicate with him in a caring way, with both dignity and humour. Likewise, when I observe them with other residents, the carers look like they are genuinely enjoying their work. Whenever I visit, I'm always greeted with a warm welcome and a quick update how Dad has been feeling that day. Whilst it's heartbreaking watching your parents get older and vulnerable, I take great comfort at the end of my visits feeling that he's in safe and caring hands. I really don't think that you can wish for more than that.
06 May 2025
Lovely home which has a smaller, family run feel to it. Staff are always kind and friendly during visits. The residents look happy socialising together in the communal areas. My mother is much happier there and she is more engaging when my sister and I visit.
19 September 2024
Good clean environment. Management and staff work very hard in keeping residents safe and active. Good atmosphere when visiting.
06 September 2024
Mum has been treated with utmost care and respect. The staff are friendly and approachable. Mum has had a new lease of life since going into the home. She enjoys and joins in all the activities and entertainment that she would previously not have done.
22 July 2024
Lovely, clean and bright room. The staff are always smiling and accommodating, taking my dad outside in a chair even when busy with everything else. My dad says the food is excellent. Activities are stimulating, can't believe my dad actually joins in. He looks like a different person in just a couple of months that he has been here - he smiles!
10 July 2024
My mum has been at Norton Hall for a year now and the whole family are so happy with the excellent care she receives from all the staff and the excellent support we receive from everyone. The staff are always friendly and welcoming when we visit and Mum is obviously well cared for. We can always chat with the carers, nurses and the manager about Mum. I live about an hour away so a lot of my correspondence with the manager, is by email. I always get a prompt and detailed response to any queries and requests I make and this is so comforting and reassuring. There are always activities going on and it's lovely to see the photos on social media especially when we can spot Mum taking part. All the staff are so lovely and friendly and I can't thank them enough for all that they do for Mum and everything they do to support us as a family.
12 January 2024
Friendly, open and welcoming. Considerable effort is given to social activities to maintain morale among all and support for residents. Comprehensive care and nursing records are maintained and next of kin are kept informed.
22 December 2023
The staff are always very friendly and accommodating which is where I believe care starts.
14 November 2023
Mum arrived at Norton Hall after a very distressing and frightening experience. She was welcomed (as were we) with warmth and understanding. This had been a very worrying time for us as a family. The manager and senior staff always have time to speak to us about Mum and her day. It's nice that we can visit anytime. Mum always looks clean and cared for and enjoys wearing her favourite perfume (thank you to all care staff for this). Heartfelt thanks to everyone at this lovely home!
14 November 2023
Some of the staff are brilliant, others not so good, and when I put a complaint in about a member of staff I had no follow up from anybody. Food is also satisfactory at times. The entertainer lady is brilliant and the nursing home has a lovely garden. The other point is that some of the staff park in the smaller car park near the home and not further down on the staff car park where they have to walk a little way.
14 November 2023
In general the care for my mother is extremely good. Sometimes the food has been a little questionable recently, but I understand the cook has now returned so hopefully meals will return to the standard they were. My mum participates in the the activity programme which is generally good and she enjoys keep fit, particularly along with the occasional trips out which are always a winner! I am really pleased that there doesn't seem to be a big turnover of staff and relationships can be built with residents, which is so important for people living with dementia.
25 July 2023
I visited Norton Hall a few days ago to see my sister-in-law, who had recently returned to the nursing home after a spell in hospital. I had arranged to speak to the manager, so I could be filled in on my sister-in-law's progress since returning to the home. The manager was very knowledgeable about my sister-in-law, very professional and knew all about her discharge and current situation. The staff were very friendly and I was very grateful for the cup of coffee they gave me after my long journey. I also met the nurse, who again was very knowledgeable about my sister-in-law. I would definitely recommend this care home to others. It is run exceptionally well.
06 July 2023
My mother was a resident at Norton Hall Nursing Home from January to April 2023, having had a bad fall in November. Sadly she died at the age of 92. She was bed ridden for the 4 months that she was there. The care she received was beyond reproach. She was never an easy person to please and yet without fail the staff remained cheerful and helpful with a compassion that was inspirational. She had no complaints about her time there (other than she was not allowed to have a cigarette in her room....) and her wishes regarding her day to day activity were always accommodated. An amazing place to have spent her final days and we are so very grateful to all the staff there.
06 September 2022
My mother is a resident at Norton Hall Nursing Home. She is receiving excellent care in friendly pleasant surroundings. The staff are always helpful, caring and attentive. At our frequent visits there is a friendly calm atmosphere with many social activities organized.We are extremley grateful to all at Norton Hall for the care and attention that is given for my mothers welfare.
02 September 2022
Staff and management all work amazing and are always very happy. Mum did daycare her for five years before becoming a full-time resident. Very happy mum is spending her final years here wouldn’t have wanted anywhere else.
02 September 2022
Excellent experience all around. Beautiful home in attractive surroundings with lots of parking. Staff are skilled & experienced in managing all manner of physical and mental ailments, consequently, residents are cared for with patience and respect. I was an almost daily visitor, and was treated like one of the family. I wouldn't hesitate to recommend it to anyone.
02 September 2022
A very homely environment, with friendly, caring staff and excellent home-cooked food. This is a relatively small care home in a traditional building which helps to create this friendly atmosphere. My father is in a single en suite room which has enabled us to personalise with pictures etc. Maintenance staff were always willing to move furniture, hang pictures etc.
30 August 2022
Very friendly staff who care well for the residents. We are kept informed of important matters promptly as well as being kept informed of most things generally. There is a variety of entertainment put on for the residents which is fun and interesting for all. The nursing care is good and the home is kept clean and tidy. My mother is happy at the home.
29 August 2022
My mother-in-law has been a resident at Norton Hall Nursing Home for two and a half years now, and throughout her time as a resident, she has received an exceptional level of care. The staff at Norton Hall do everything possible to accommodate her needs. As a family, we have every confidence that mum is in very good hands, the dedication shown by the care staff is admirable. We have always found the staff to be friendly, kind, companionate and caring treating mum with dignity and love. Mum is very settled, happy and content in this safe and loving environment. We would highly recommend Norton Hall to care for your loved ones.
Latest Reviews for Norton Hall Nursing Home
08 May 2025
Norton Hall was fantastic in accommodating my father as a resident at virtually zero notice due to an emergency. He is very happy at Norton Hall, and it is clear that he is getting well looked after. His room is bright and spacious, and everything is kept clean and tidy. The staff are all very friendly and helpful, the management team is extremely responsive.
06 May 2025
As with most positive customer experiences, it's always about the people, and from our initial visit and through the first few weeks of my Dad's stay, the care team have all been excellent. Not only how they look after Dad' needs but also the how they communicate with him in a caring way, with both dignity and humour. Likewise, when I observe them with other residents, the carers look like they are genuinely enjoying their work. Whenever I visit, I'm always greeted with a warm welcome and a quick update how Dad has been feeling that day. Whilst it's heartbreaking watching your parents get older and vulnerable, I take great comfort at the end of my visits feeling that he's in safe and caring hands. I really don't think that you can wish for more than that.
06 May 2025
Lovely home which has a smaller, family run feel to it. Staff are always kind and friendly during visits. The residents look happy socialising together in the communal areas. My mother is much happier there and she is more engaging when my sister and I visit.
19 September 2024
Good clean environment. Management and staff work very hard in keeping residents safe and active. Good atmosphere when visiting.
06 September 2024
Mum has been treated with utmost care and respect. The staff are friendly and approachable. Mum has had a new lease of life since going into the home. She enjoys and joins in all the activities and entertainment that she would previously not have done.
22 July 2024
Lovely, clean and bright room. The staff are always smiling and accommodating, taking my dad outside in a chair even when busy with everything else. My dad says the food is excellent. Activities are stimulating, can't believe my dad actually joins in. He looks like a different person in just a couple of months that he has been here - he smiles!
10 July 2024
My mum has been at Norton Hall for a year now and the whole family are so happy with the excellent care she receives from all the staff and the excellent support we receive from everyone. The staff are always friendly and welcoming when we visit and Mum is obviously well cared for. We can always chat with the carers, nurses and the manager about Mum. I live about an hour away so a lot of my correspondence with the manager, is by email. I always get a prompt and detailed response to any queries and requests I make and this is so comforting and reassuring. There are always activities going on and it's lovely to see the photos on social media especially when we can spot Mum taking part. All the staff are so lovely and friendly and I can't thank them enough for all that they do for Mum and everything they do to support us as a family.
12 January 2024
Friendly, open and welcoming. Considerable effort is given to social activities to maintain morale among all and support for residents. Comprehensive care and nursing records are maintained and next of kin are kept informed.
22 December 2023
The staff are always very friendly and accommodating which is where I believe care starts.
14 November 2023
Mum arrived at Norton Hall after a very distressing and frightening experience. She was welcomed (as were we) with warmth and understanding. This had been a very worrying time for us as a family. The manager and senior staff always have time to speak to us about Mum and her day. It's nice that we can visit anytime. Mum always looks clean and cared for and enjoys wearing her favourite perfume (thank you to all care staff for this). Heartfelt thanks to everyone at this lovely home!
14 November 2023
Some of the staff are brilliant, others not so good, and when I put a complaint in about a member of staff I had no follow up from anybody. Food is also satisfactory at times. The entertainer lady is brilliant and the nursing home has a lovely garden. The other point is that some of the staff park in the smaller car park near the home and not further down on the staff car park where they have to walk a little way.
14 November 2023
In general the care for my mother is extremely good. Sometimes the food has been a little questionable recently, but I understand the cook has now returned so hopefully meals will return to the standard they were. My mum participates in the the activity programme which is generally good and she enjoys keep fit, particularly along with the occasional trips out which are always a winner! I am really pleased that there doesn't seem to be a big turnover of staff and relationships can be built with residents, which is so important for people living with dementia.
25 July 2023
I visited Norton Hall a few days ago to see my sister-in-law, who had recently returned to the nursing home after a spell in hospital. I had arranged to speak to the manager, so I could be filled in on my sister-in-law's progress since returning to the home. The manager was very knowledgeable about my sister-in-law, very professional and knew all about her discharge and current situation. The staff were very friendly and I was very grateful for the cup of coffee they gave me after my long journey. I also met the nurse, who again was very knowledgeable about my sister-in-law. I would definitely recommend this care home to others. It is run exceptionally well.
06 July 2023
My mother was a resident at Norton Hall Nursing Home from January to April 2023, having had a bad fall in November. Sadly she died at the age of 92. She was bed ridden for the 4 months that she was there. The care she received was beyond reproach. She was never an easy person to please and yet without fail the staff remained cheerful and helpful with a compassion that was inspirational. She had no complaints about her time there (other than she was not allowed to have a cigarette in her room....) and her wishes regarding her day to day activity were always accommodated. An amazing place to have spent her final days and we are so very grateful to all the staff there.
06 September 2022
My mother is a resident at Norton Hall Nursing Home. She is receiving excellent care in friendly pleasant surroundings. The staff are always helpful, caring and attentive. At our frequent visits there is a friendly calm atmosphere with many social activities organized.We are extremley grateful to all at Norton Hall for the care and attention that is given for my mothers welfare.
02 September 2022
Staff and management all work amazing and are always very happy. Mum did daycare her for five years before becoming a full-time resident. Very happy mum is spending her final years here wouldn’t have wanted anywhere else.
02 September 2022
Excellent experience all around. Beautiful home in attractive surroundings with lots of parking. Staff are skilled & experienced in managing all manner of physical and mental ailments, consequently, residents are cared for with patience and respect. I was an almost daily visitor, and was treated like one of the family. I wouldn't hesitate to recommend it to anyone.
02 September 2022
A very homely environment, with friendly, caring staff and excellent home-cooked food. This is a relatively small care home in a traditional building which helps to create this friendly atmosphere. My father is in a single en suite room which has enabled us to personalise with pictures etc. Maintenance staff were always willing to move furniture, hang pictures etc.
30 August 2022
Very friendly staff who care well for the residents. We are kept informed of important matters promptly as well as being kept informed of most things generally. There is a variety of entertainment put on for the residents which is fun and interesting for all. The nursing care is good and the home is kept clean and tidy. My mother is happy at the home.
29 August 2022
My mother-in-law has been a resident at Norton Hall Nursing Home for two and a half years now, and throughout her time as a resident, she has received an exceptional level of care. The staff at Norton Hall do everything possible to accommodate her needs. As a family, we have every confidence that mum is in very good hands, the dedication shown by the care staff is admirable. We have always found the staff to be friendly, kind, companionate and caring treating mum with dignity and love. Mum is very settled, happy and content in this safe and loving environment. We would highly recommend Norton Hall to care for your loved ones.