Norton Hall Nursing Home

Woodbury Park, Norton, Worcester WR5 2QU
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9.5 56 Reviews
  • Norton Hall Nursing Home, Worcester
Norton Hall is a well-regarded 31 bed Care Home offering residential and nursing care. Whether you’re looking for temporary or long-term care or care for a loved one living with dementia, Norton Hall has something to suit. They are situated in a quiet rural setting just a couple of miles from Worcester surrounded by gardens and pleasant scenery.

They provide a comfortable and welcoming environment with a wide range of social activities, supported by a dedicated and fully trained staff team of nurses, care, activities and catering/housekeeping staff.

There are a variety of tastefully decorated rooms. There’s an option of en-suite or non-en-suite rooms and a limited amount of shared rooms for married couples. They offer long-term placements, palliative care, respite services and day care.

For more information please contact for a friendly chat, coffee or call in at any time.

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Care Provided by Norton Hall Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Norton Manor Care Ltd
  • Person in charge
  • Kelly Gillett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Norton Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,300
    • Self-Funded Residential Dementia Care £950 – £1,300
    • Self-Funded Nursing Care £950 – £1,300
    • Self-Funded Nursing Dementia Care £950 – £1,300
    • RESPITE Self-Funded Residential Care £950 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,300
    • RESPITE Self-Funded Nursing Care £950 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £950 – £1,300

  • Final fees are agreed following assessment and are based on needs and the specific room we have available.
  • (these prices are only a guideline, please contact Norton Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, ring the front doorbell and a member of staff will attend as soon as possible. Alternatively, during office hours come to the portacabin office opposite the main building and one of management and administration team will assist.


  • Parking

  • When approaching the care home follow the drive around to the front of the building where there is ample parking.


Norton Hall Nursing Home Reviews (56)

Total of 56, showing 1-20
9.5

Norton Hall Nursing Home has a Review Score of 9.5 (9.504) out of 10, based on 11 reviews in the last 2 years. Over all time Norton Hall Nursing Home has 56 reviews.

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Review from L J (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good clean environment. Management and staff work very hard in keeping residents safe and active. Good atmosphere when visiting.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for taking the time to review us at Norton Hall .


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Review from B C (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been treated with utmost care and respect. The staff are friendly and approachable. Mum has had a new lease of life since going into the home. She enjoys and joins in all the activities and entertainment that she would previously not have done.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for taking the time to review us at Norton Hall, it means a lot to the whole staff team.


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Review from Jean W (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean and bright room. The staff are always smiling and accommodating, taking my dad outside in a chair even when busy with everything else. My dad says the food is excellent. Activities are stimulating, can't believe my dad actually joins in. He looks like a different person in just a couple
of months that he has been here - he smiles!

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for taking the time to review Norton Hall.


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Review from Heather S (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Norton Hall for a year now and the whole family are so happy with the excellent care she receives from all the staff and the excellent support we receive from everyone. The staff are always friendly and welcoming when we visit and Mum is obviously well cared for. We can always chat
with the carers, nurses and the manager about Mum. I live about an hour away so a lot of my correspondence with the manager, is by email. I always get a prompt and detailed response to any queries and requests I make and this is so comforting and reassuring.
There are always activities going on and it's lovely to see the photos on social media especially when we can spot Mum taking part.
All the staff are so lovely and friendly and I can't thank them enough for all that they do for Mum and everything they do to support us as a family.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your lovely review of Norton Hall, it is appreciated from the whole staff team.


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Review from G C (Husband of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, open and welcoming. Considerable effort is given to social activities to maintain morale among all and support for residents. Comprehensive care and nursing records are maintained and next of kin are kept informed.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your kind review of Norton Hall, it means a lot to the whole team.


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Review from Anthony L (Son of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and accommodating which is where I believe care starts.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your kind review of Norton Hall. It is much appreciated.


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Review from Jo S (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Norton Hall after a very distressing and frightening experience. She was welcomed (as were we) with warmth and understanding. This had been a very worrying time for us as a family. The manager and senior staff always have time to speak to us about Mum and her day. It's nice that we can
visit anytime. Mum always looks clean and cared for and enjoys wearing her favourite perfume (thank you to all care staff for this). Heartfelt thanks to everyone at this lovely home!

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your kind review of Norton Hall, we are glad you are happy with the home and care Mum is receiving.


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Review from Mark F (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the staff are brilliant, others not so good, and when I put a complaint in about a member of staff I had no follow up from anybody. Food is also satisfactory at times. The entertainer lady is brilliant and the nursing home has a lovely garden. The other point is that some of the staff park in
the smaller car park near the home and not further down on the staff car park where they have to walk a little way.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your review, sorry to hear there are some things you are not happy with. I will arrange to see you when you are next in the home to discuss your points raised.


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Review from Kathryn C (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general the care for my mother is extremely good. Sometimes the food has been a little questionable recently, but I understand the cook has now returned so hopefully meals will return to the standard they were. My mum participates in the the activity programme which is generally good and she enjoys
keep fit, particularly along with the occasional trips out which are always a winner! I am really pleased that there doesn't seem to be a big turnover of staff and relationships can be built with residents, which is so important for people living with dementia.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your kind review of Norton Hall. We are pleased to hear you are happy with the care we are providing and also glad that our head cook is back!


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Review from June D (Sister-in-law of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Norton Hall a few days ago to see my sister-in-law, who had recently returned to the nursing home after a spell in hospital. I had arranged to speak to the manager, so I could be filled in on my sister-in-law's progress since returning to the home. The manager was very knowledgeable about
my sister-in-law, very professional and knew all about her discharge and current situation. The staff were very friendly and I was very grateful for the cup of coffee they gave me after my long journey. I also met the nurse, who again was very knowledgeable about my sister-in-law. I would definitely recommend this care home to others. It is run exceptionally well.

Reply from Jon Allen, Director at Norton Hall Nursing Home

Many thanks for your review. We are really pleased you found our manager and team so helpful and are able to recommend our care home to others.


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Review from Tony S (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Norton Hall Nursing Home from January to April 2023, having had a bad fall in November. Sadly she died at the age of 92. She was bed ridden for the 4 months that she was there. The care she received was beyond reproach. She was never an easy person to please and yet without
fail the staff remained cheerful and helpful with a compassion that was inspirational. She had no complaints about her time there (other than she was not allowed to have a cigarette in her room....) and her wishes regarding her day to day activity were always accommodated. An amazing place to have spent her final days and we are so very grateful to all the staff there.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your lovely review, it was a pleasure to care for Mum.


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Review from Judith T (Daughter of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Norton Hall Nursing Home. She is receiving excellent care in friendly pleasant surroundings. The staff are always helpful, caring and attentive. At our frequent visits there is a friendly calm atmosphere with many social activities organized.We are extremley grateful to all
at Norton Hall for the care and attention that is given for my mothers welfare.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you very much for your kind review, I will ensure it is passed on to all of the staff.


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Review from Sofia C (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management all work amazing and are always very happy. Mum did daycare her for five years before becoming a full-time resident. Very happy mum is spending her final years here wouldn’t have wanted anywhere else.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your kind review, it has been lovely to get to know Mum and all of her family.


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Review from Andrew S (Son of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience all around. Beautiful home in attractive surroundings with lots of parking. Staff are skilled & experienced in managing all manner of physical and mental ailments, consequently, residents are cared for with patience and respect. I was an almost daily visitor, and was treated like
one of the family. I wouldn't hesitate to recommend it to anyone.

Reply from Jon Allen, Director at Norton Hall Nursing Home

Many thanks for your kind review, it is very much appreciated.


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Review from E G (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely environment, with friendly, caring staff and excellent home-cooked food. This is a relatively small care home in a traditional building which helps to create this friendly atmosphere. My father is in a single en suite room which has enabled us to personalise with pictures etc. Maintenance
staff were always willing to move furniture, hang pictures etc.

Reply from Jon Allen, Director at Norton Hall Nursing Home

Many thanks for your kind review. It is much appreciated.


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Review from Andy F (Son of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff who care well for the residents. We are kept informed of important matters promptly as well as being kept informed of most things generally. There is a variety of entertainment put on for the residents which is fun and interesting for all. The nursing care is good and the home is
kept clean and tidy. My mother is happy at the home.

Reply from Jon Allen, Director at Norton Hall Nursing Home

Thank you for taking the time to review the home, it is much appreciated.


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Review from Ann S (Daughter-in-law of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Norton Hall Nursing Home for two and a half years now, and throughout her time as a resident, she has received an exceptional level of care. The staff at Norton Hall do everything possible to accommodate her needs. As a family, we have every confidence that mum
is in very good hands, the dedication shown by the care staff is admirable. We have always found the staff to be friendly, kind, companionate and caring treating mum with dignity and love. Mum is very settled, happy and content in this safe and loving environment. We would highly recommend Norton Hall to care for your loved ones.

Reply from Jon Allen, director at Norton Hall Nursing Home

Many thanks for your very kind review, it is very appreciated.


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Review from Heidi R (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My precious wee mum was nurtured at Norton Hall Nursing Home for the last 6 months of her life. From being alone in her flat in Worcester, mum's quality of life was enhanced when she moved to Norton Hall and for that, I am so grateful. I live overseas so the constant, caring communication was greatly
appreciated.

Reply from Jon Allen, director at Norton Hall Nursing Home

I am so pleased our team were able to help your mum and family during that period. Many thanks for your kind review.


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Review from T S (Son of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that our mother receives at Norton Hall Nursing Home. Staff are always attentive, friendly and professional. The home is clean and well maintained. Also seems the home works well with the NHS and has a very good GP practice working with the home.

Reply from Jon Allen, director at Norton Hall Nursing Home

Many thanks for your kind review and comments, it is very much appreciated.


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Review from Pauline H (Daughter of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton Hall Nursing Home was an ideal care home for my father to spend the last months of his life. The staff were extremely helpful, kind and compassionate. Although the staff were always extremely busy, I never felt that they conveyed any stress to the residents; indeed the place had a good, cheerful
atmosphere. I enjoyed visiting the home as it is a lovely old house surrounded by trees and gardens. I just wish my father had been well enough to appreciate it more. The house was well-kept with regards to tidiness and cleanliness and had a warm homely feeling about it. My father was Polish and it was lovely that there were a few carers and nurses from other countries as well as England. I have no criticism of any of them - they do a wonderful job, all of them. I wish the home all good wishes for the future. Keep up the good work and I hope better covid free times are ahead.

Reply from Kelly Gillett, Manager at Norton Hall Nursing Home

Thank you for your kind words, it was a pleasure to care for dad and get to know all of you. It means a lot to all of the staff here at Norton Hall to receive such lovely words.


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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Norton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Norton Hall Nursing Home is calculated as follows: ( (77 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 131 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton Hall Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Norton Hall Nursing Home

What types of Care is Norton Hall Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norton Hall Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Norton Hall Nursing Home have?

There are 15 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Norton Hall Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norton Hall Nursing Home to the centre of Worcester?

3.2 mile(s) as the crow flies, distance by road may be significantly further.