Norton Hall Nursing Home

Woodbury Park, Norton, Worcester WR5 2QU
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9.5 59 Reviews
  • Norton Hall Nursing Home, Worcester
Norton Hall is a well-regarded 31 bed Care Home offering residential and nursing care. Whether you’re looking for temporary or long-term care or care for a loved one living with dementia, Norton Hall has something to suit. They are situated in a quiet rural setting just a couple of miles from Worcester surrounded by gardens and pleasant scenery.

They provide a comfortable and welcoming environment with a wide range of social activities, supported by a dedicated and fully trained staff team of nurses, care, activities and catering/housekeeping staff.

There are a variety of tastefully decorated rooms. There’s an option of en-suite or non-en-suite rooms and a limited amount of shared rooms for married couples. They offer long-term placements, palliative care, respite services and day care.

For more information please contact for a friendly chat, coffee or call in at any time.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 31 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1300
  • Self-Funded Residential Dementia Care: £950 – £1300
  • Self-Funded Nursing Care: £950 – £1300
  • Self-Funded Nursing Dementia Care: £950 – £1300
  • RESPITE Self-Funded Residential Care: £950 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1300
  • RESPITE Self-Funded Nursing Care: £950 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £950 – £1300

Final fees are agreed following assessment and are based on needs and the specific room we have available.

These prices are only a guideline, please contact Norton Hall Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Norton Manor Care Ltd

Person in charge

  • Kelly Gillett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (15)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time, ring the front doorbell and a member of staff will attend as soon as possible. Alternatively, during office hours come to the portacabin office opposite the main building and one of management and administration team will assist.

Parking

  • When approaching the care home follow the drive around to the front of the building where there is ample parking.

Norton Hall Nursing Home Reviews (59)

Total of 59, showing 41-59
9.5

Norton Hall Nursing Home has a Review Score of 9.5 (9.546) out of 10, based on 12 reviews in the last 2 years. Over all time Norton Hall Nursing Home has 59 reviews.

Overall Experience

  • 47
  • 11
  • 1
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Date Published

59
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5
12
47

Review from Michael G (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always able to visit anytime we please and the standard is consistently good. My mother always looks clean and tidy and appears content. The staff are always on call for her and seem cheerful and friendly, creating a pleasant atmosphere. Having visited other care homes in the area we found Norton
Hall to be the best of its type.

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Review from E F (Daughter of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were admitted nearly 2 years ago. The care that they have received is superb, everything is done by staff to ensure that all residents are happy, well cared for and treated with respect and dignity. Every member of staff genuinely works to provide a cheerful, loving environment. When
my father's health deteriorated, we were informed immediately and the end of life care he received was superb. The tender way the staff nursed him gave us comfort and we were all wonderfully well looked after at the saddest of times.
This is so much more than a business, it's a genuine home for those who are no longer able to stay in their own home. The little touches the manager and her staff bring to Norton Hall mean that I know my parents are safe and have spent their final years in the most wonderful care home.

Reply from Annette Doughty, Care Manager at Norton Hall Nursing Home

These comments are very much appreciated. Care work can be very hard and demanding at times and knowing that a relative's loved one is being well cared for is very rewarding. With an excellent care team behind you, all goals can be met. We like to create an atmosphere of being a family orientated care home which is not just for our clients but for their relatives as well

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Review from Robert (Son of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our parents were cared for by the manager and her wonderful team for over three years. What first made us select Norton Hall was the obvious high standard of personal care and attention given by the whole staff. The manager and her team are tireless in their commitment and the respect they give to all
in their care. The manager is excellent at staying in touch with immediate family and if you are not local to the area, she and her team provide sympathetic and accurate updates. The standard of catering is very high and our parents always much enjoyed the meals and snacks, and a steady flow of tea and soft drinks. The catering team take a personal interest in the residents and developed a wonderful relationship with our parents, and take great care to meet individual tastes. The overall care is delivered with warmth, consideration and personal engagement, all of which is a sure sign of a thoroughly professional service by a skilled group of people. We thoroughly recommend you visiting and seeing for yourself.

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Review from J B (Husband of Resident) assisted by family/friend published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service and care provided by Norton Hall Care Home.

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Review from R B (Son of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father admitted himself to Norton Hall as he knew he was suffering from terminal lung cancer. He believed his last days/weeks/months would be more comfortable for all - he didn't want to burden his wife any further.
The care he received in his last months of life could not have been better. His
needs were put first and the manager and superb staff worked endlessly to put his care plan in action. The staff displayed over and above care and support to my father, my mother and myself.
Totally recommended.

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Review from Edmund R (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We got our Father into Norton Hall after hospital discharge, as his previous home was unable to take him back. At Norton Hall, Dad was always clean, well presented, shaved and dressed. Despite Dad's dementia and inability to verbally communicate, the carers always spoke to him and treated him with respect.


We were relieved that we had found such a warm and caring environment for dad to stay, albeit for just a short period. The level of care dad received here should be the benchmark for all homes. Sadly, that is not our experience.

Reply from A Doughty, Care manager at Norton Hall Nursing Home

With some bad publicity in the care home sector, it is refreshing and appreciated that all the care and support we give our clients is acknowledged. Our aim is to ensure that relatives loved ones are cared for in a safe and homely environment with dignity and respect.

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Review from Ann W (Wife of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton Hall is an old building but very well maintained rooms are small although they have some big ones. The manager and her staff are amazing. Kind, friendly and so helpful not just the residents but family and visitors alike. My husband really enjoyed his stay I would really recommend anyone to stay.
Well done all and thank you.

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Review from D M (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Norton Hall for five months.
The care and kindness she received there was excellent, nothing was every too much trouble for the manageress and her staff. My mum never wanted to eat, but the staff always encouraged her to drink and helped her with her meals whenever I visited, the atmosphere
and staff were always happy. Although my mum would say no to doing any activities, she was always encouraged to try and join in. Mum was always dressed lovely with her hair neatly combed. My mum passed away in December and the support we received and the palliative care given to my mum by the staff was wonderful. Would highly recommend.

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Review from Carin B (Relative of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Norton Hill Nursing Home is a small care home where my brother-in-law stayed for six months. We were impressed by the helpful, cheerful staff who were extremely responsive to any issues we raised.
We saw regular varied activities taking place and felt our relatives dignity was respected at all times.
They
managed his changing condition very proactively and we have been pleased with all their staff.

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Review from Maureen H (Resident) assisted by family/friend published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was taken to Norton Hall after spending about 6 weeks in hospital, I then had about 8 weeks in Norton Hall. I was very well cared for and the manager was excellent in her care for me as I was very stressed and feeling down. All the staff used to come into my room and cheer me up.
It has taken me
2 years to go back to see them as I don't drive but a friend took me there to see them. I was welcomed back with a warm welcome. It is even nicer there now as the home has had a makeover, if every I have to go into a nursing home, I would go there!!

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Review from Jean R (Friend of Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been coming to the care home for over 10 years. First with my Mother and Father as residents and then as a friend who plays cards with those who are able. When my parents were there the care and support was excellent. The building did go down a little after they passed away but the staff were
extremely kind. I kept coming to visit people and have a laugh. This last year everything has improved tremendously. The staff all seem much happier and the accommodation is very good. The food is excellent.

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Review from Nicola Cheryl Q (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to check out Norton Hall on 7/4/2016. Prior to this my mother had been in an A & E, having had a very rapid downward spiral of health due to Lewy Body Dementia while in there. Results came through from a previous scan and showed mum had only about 8 weeks to live after being diagnosed with colon
cancer. Arriving at Norton Hall, very much impressed with what I saw. Mum went into their care for 2 weeks 7/4/16 to 24/4/16. She was treated with respect and love and lots of cuddles (perfect for her). From 24/4/16 until her death on 29/4/16, staff were wonderful, giving palliative care until the end. Mum was still tended beautifully, hair brushed, nails painted, all the things that mattered to her.

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Review from N H (Niece of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my uncle in his 3 week stay at Norton Hall was fantastic. On his admittance for respite they had no information given to them on his needs or capabilities but as soon as we informed them they wasted no time in implementing them. The manageress was a very hands on type
working with her staff. Nothing was too much trouble. As visitors we were treated more like guests at a hotel. Any queries she was always there to discuss with us. Very approachable and easy to talk to helping in any way she could with advice etc. We felt as with all the staff they were friends and in a way it was quite sad to say goodbye when he left.

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Review from Steve (Son of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Norton Hall to be a warm 'homely' home in a lovely setting. On every visit we made we found the staff to be friendly, kind and welcoming. The care manager was always professional, compassionate, kind and most helpful. My mother's care was excellent and was tailored to meet her individual needs.
My thanks go the manager and her team.

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Review from S S (Friend of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only visited this lady once, as she had only just been admitted, and died (expected) a few days later. In this short time I observed great care and attention shown to all residents (clients). Their professional attitude to all who visited and spoke on the telephone was first class. I have worked in
the NHS for 37 years and have a good knowledge of all types of care homes.

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Review from W R (Daughter-in-law of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law both used Norton Hall Care Home from June 2015 - November 2015. They were both cared for extremely well and were happy in their new home.
The staff were always very cheerful and kind on my many visits to them.
When we were choosing a home for them we put a lot of thought into what
they needed and have been very pleased with our choice.
A very caring nursing home which I would recommend!

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Review from Alan B (Son of Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be helpful and courteous. They are extremely caring to my mother. The premises and facilities are clean and well kept. I have no complaints whatsoever and wouldn't hesitate to recommend the home to anyone.

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Review from John K (Nephew of Resident) published on 30 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit my aunt every week at Norton Hall. She is always very clean and well dressed. Her room is always immaculate and smells fresh as is the entire nursing home. I have personal experience of three previous care/nursing homes in the Worcestershire area where my aunt stayed. I can say that
the care and conditions were inferior to those at Norton Hall. The manager and her staff do an excellent job in caring for their patients.

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Review from Jacky N (Daughter of Resident) published on 3 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a friendly and welcoming environment and the staff keep the residents at the heart of all they do. Any issues are addressed quickly. Residents are enabled to take part in various activities which have improved and increased over recent months.

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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Norton Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.546 for Norton Hall Nursing Home is calculated as follows: ( (88 Excellents x 5) + (42 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 141 Ratings = 4.546

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton Hall Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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