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25 Belvidere Road, Shrewsbury, SY2 5LS
View Full Details of Portland HouseLatest Reviews for Portland House
12 September 2025
My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very grateful to them for the care.
08 September 2025
All members of staff were friendly and approachable. They made not only my father but the whole family feel supported and welcomed. The team took time to listen to any concerns and explain things clearly and involved us with all decisions of care. A heartfelt thank you to all at Portland House the their patience and commitment.
05 September 2025
As a family we could not be happier with the way our mum was cared for. Would highly recommend Portland House.
28 August 2025
My mother let Portland due to her becoming increasingly ill with Alzheimer's. However, even though she was becoming extremely difficult to manage, the staff at Portland were superb. They really stepped up and took care of all her needs in the most difficult of circumstances. At the same time the management team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.
15 April 2025
This is a lovely care home I would recommend for anyone , my mother had respite and is now full time here It is clean and staff are friendly it is beautifully furnished and food is very good my mother is happy here
27 March 2025
My grandad was put in portland for rest bite he got a bed very quickly, staff were friendly and welcoming. He had never been anywere before very independent man who didn't like change. The staff made him feel comfortable and was like a little family unit. Anything my grandad needed or wanted was no trouble. Cares, nurses, manager were also easy to speek too and got to know my granddad as a person not just a number. He sadly passed away 2 weeks later, but was made comfortable for his last days. Would definitely recommend short or long term stays here
24 March 2025
My father was on end of life palliative care and he was treated with empathy and respect at all times. Not only did the staff show compassion to him but also to my mother who continues to be a resident at Portland. They also supported myself and family during his care and passing and continue to do so.
12 February 2025
The home is spotlessly clean and always smelled fresh. Mum had her own spacious ensuite room, with a view onto the side garden with access through a patio door, ideal as she was mainly bedbound she was regularly taken to the tv/dayrooms to join in activities /entertainer. There is ample furniture for clothes and belongings which are washed regularly and put away The cleaning ladies do an excellent job of keeping it spotless, the care staff are attentive and interactive with the residents, The home has a variety of entertainment, which residents can go and see/join in if they want. The entertainment team are great at what they do ensuring that no one is left out. Highly trained nursing staff have a wonderful caring side and are at hand anytime day/night. The admin/ management make you feel part of the family the minute you walk in. Mum passed away at the end of January. I can honestly say we couldn't have wished for a more caring group of people to have around us at that time.
03 December 2024
Caring open door to manager, staff are professional and caring to patients and family. Communication excellent, any problems picked up with patient's needs and dealt with quickly and efficiently ie doctor visits and family kept informed.
15 July 2024
I had a wonderful two-week holiday. All the staff were very kind and caring.
13 June 2024
My mother recently moved into Portland House from the hospital. The help, welcome and support from the whole team towards my mother and me has been excellent. I am always made to feel welcome and staff are very friendly and nothing is too much trouble. My mother has settled for better than I ever thought possible, which has been so reassuring.
13 June 2024
Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final weeks very comfortable and peaceful.
11 June 2024
The staff were caring to my son.
16 April 2024
When it came time for our mum to move from residential to nursing care my sister and I had some trepidation not wanting to lose the engagement and stimulation we knew she responded well to. We also didn't want a home with a clinical atmosphere and were delighted therefore to find Portland House with its clean but homely feel and daily entertainment programme. The manager and staff are always available to talk about any concerns you may have. We were made to feel welcome, could visit Mum at any time for as long as we wanted to and were never made to feel we were in the way. Mum’s room was treated as her own home and we were able to decorate it with any pictures or ornaments we liked to create a pretty and stimulating environment for her. The residents are treated with respect and dignity with their personal care, how they are dressed, talked to, with and about etc. As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.
07 March 2024
My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.
25 September 2023
Everyone was helpful and made us feel that Dad was in safe hands and that he mattered to them. Dad was comfortable and supported throughout his time in the home. The staff are friendly and approachable. They made you welcome any time of day or night.
18 September 2023
Mum is so happy here, which is such a relief for me and the rest of the family. Mum enjoys the activities and music, especially singing the old songs she grew up with. She has a lovely room with an ensuite bathroom and it's full of her favourite things. The staff are great with Mum, she enjoys their company, fun and laughter, and they take good care of her.
18 September 2023
My mother is extremely confused but seems very happy at Portland House. I am unable to visit as often as I would like because of personal circumstances but I have no concerns at all about the excellent care and attention that my mother receives.
11 May 2023
Portland House Nursing Home was fabulously taking care of my mother who was in for respite care. The staff etc were fantastic and I can wish for Mum to be able to go in there permanently, as I know she will be taken care of without having to worry.
19 April 2023
My mum has been a resident of Portland House for many years. She is comfortable and happy. She loves her room which looks out onto the entrance, so enjoys seeing people coming and going on the odd occasion she stays in there. The nursing home is exceptionally well led and my mum's medical and well being needs are attended to with diligence by the experienced nurses and carers. Any questions or concerns I have raised have been resolved quickly. The staff have recently been extra caring and supportive due to a family bereavement, for which I am extremely grateful. It is such a great comfort to me to know that my mum is so well cared for.
Latest Reviews for Portland House
12 September 2025
My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very grateful to them for the care.
08 September 2025
All members of staff were friendly and approachable. They made not only my father but the whole family feel supported and welcomed. The team took time to listen to any concerns and explain things clearly and involved us with all decisions of care. A heartfelt thank you to all at Portland House the their patience and commitment.
05 September 2025
As a family we could not be happier with the way our mum was cared for. Would highly recommend Portland House.
28 August 2025
My mother let Portland due to her becoming increasingly ill with Alzheimer's. However, even though she was becoming extremely difficult to manage, the staff at Portland were superb. They really stepped up and took care of all her needs in the most difficult of circumstances. At the same time the management team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.
15 April 2025
This is a lovely care home I would recommend for anyone , my mother had respite and is now full time here It is clean and staff are friendly it is beautifully furnished and food is very good my mother is happy here
27 March 2025
My grandad was put in portland for rest bite he got a bed very quickly, staff were friendly and welcoming. He had never been anywere before very independent man who didn't like change. The staff made him feel comfortable and was like a little family unit. Anything my grandad needed or wanted was no trouble. Cares, nurses, manager were also easy to speek too and got to know my granddad as a person not just a number. He sadly passed away 2 weeks later, but was made comfortable for his last days. Would definitely recommend short or long term stays here
24 March 2025
My father was on end of life palliative care and he was treated with empathy and respect at all times. Not only did the staff show compassion to him but also to my mother who continues to be a resident at Portland. They also supported myself and family during his care and passing and continue to do so.
12 February 2025
The home is spotlessly clean and always smelled fresh. Mum had her own spacious ensuite room, with a view onto the side garden with access through a patio door, ideal as she was mainly bedbound she was regularly taken to the tv/dayrooms to join in activities /entertainer. There is ample furniture for clothes and belongings which are washed regularly and put away The cleaning ladies do an excellent job of keeping it spotless, the care staff are attentive and interactive with the residents, The home has a variety of entertainment, which residents can go and see/join in if they want. The entertainment team are great at what they do ensuring that no one is left out. Highly trained nursing staff have a wonderful caring side and are at hand anytime day/night. The admin/ management make you feel part of the family the minute you walk in. Mum passed away at the end of January. I can honestly say we couldn't have wished for a more caring group of people to have around us at that time.
03 December 2024
Caring open door to manager, staff are professional and caring to patients and family. Communication excellent, any problems picked up with patient's needs and dealt with quickly and efficiently ie doctor visits and family kept informed.
15 July 2024
I had a wonderful two-week holiday. All the staff were very kind and caring.
13 June 2024
My mother recently moved into Portland House from the hospital. The help, welcome and support from the whole team towards my mother and me has been excellent. I am always made to feel welcome and staff are very friendly and nothing is too much trouble. My mother has settled for better than I ever thought possible, which has been so reassuring.
13 June 2024
Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final weeks very comfortable and peaceful.
11 June 2024
The staff were caring to my son.
16 April 2024
When it came time for our mum to move from residential to nursing care my sister and I had some trepidation not wanting to lose the engagement and stimulation we knew she responded well to. We also didn't want a home with a clinical atmosphere and were delighted therefore to find Portland House with its clean but homely feel and daily entertainment programme. The manager and staff are always available to talk about any concerns you may have. We were made to feel welcome, could visit Mum at any time for as long as we wanted to and were never made to feel we were in the way. Mum’s room was treated as her own home and we were able to decorate it with any pictures or ornaments we liked to create a pretty and stimulating environment for her. The residents are treated with respect and dignity with their personal care, how they are dressed, talked to, with and about etc. As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.
07 March 2024
My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.
25 September 2023
Everyone was helpful and made us feel that Dad was in safe hands and that he mattered to them. Dad was comfortable and supported throughout his time in the home. The staff are friendly and approachable. They made you welcome any time of day or night.
18 September 2023
Mum is so happy here, which is such a relief for me and the rest of the family. Mum enjoys the activities and music, especially singing the old songs she grew up with. She has a lovely room with an ensuite bathroom and it's full of her favourite things. The staff are great with Mum, she enjoys their company, fun and laughter, and they take good care of her.
18 September 2023
My mother is extremely confused but seems very happy at Portland House. I am unable to visit as often as I would like because of personal circumstances but I have no concerns at all about the excellent care and attention that my mother receives.
11 May 2023
Portland House Nursing Home was fabulously taking care of my mother who was in for respite care. The staff etc were fantastic and I can wish for Mum to be able to go in there permanently, as I know she will be taken care of without having to worry.
19 April 2023
My mum has been a resident of Portland House for many years. She is comfortable and happy. She loves her room which looks out onto the entrance, so enjoys seeing people coming and going on the odd occasion she stays in there. The nursing home is exceptionally well led and my mum's medical and well being needs are attended to with diligence by the experienced nurses and carers. Any questions or concerns I have raised have been resolved quickly. The staff have recently been extra caring and supportive due to a family bereavement, for which I am extremely grateful. It is such a great comfort to me to know that my mum is so well cared for.