Submit a Review for Portland House
25 Belvidere Road, Shrewsbury, SY2 5LS
View full details of Portland HouseLatest Reviews for Portland House
26 January 2026
My mother was on the end of life pathway, and the care and support provided to both my mother and the family was excellent. We only ever experienced kindness and compassion from all staff in every department - the manager and administrator were also incredibly helpful in guiding us through the
continuing health care process, which I was very appreciative of, including the liaison with members of mums disciplinary professions.
20 January 2026
My mother was in Portland House from April 2019 until her death in December 2025 (aged 104). She received excellent nursing care, especially in the last 2 years, in which the necrotic condition of her foot required constant monitoring and skilful dressing to prevent it from spreading. She was
bedridden for about 5 and a half years and needed frequent repositioning. The care staff treated her with dignity, kindness and affection. The cleaning staff also did what they could to help her. I have nothing but praise and gratitude for all that the staff did to make my mother comfortable and content in her difficult final years.
15 January 2026
From the moment my sister arrived at Portland House, almost a year ago, she has been treated with courtesy and kindness. She is well settled and enjoys the numerous cups of tea! The staff always treats her with dignity and understand her needs. They have time to chat and listen to her. During the
time she has been at Portland her interest in life has improved immensely.
All the staff are polite and friendly, they always smile and nothing is too much trouble. There appears to be a high ratio of staff to residents. I am impressed with the quality of entertainment offered. The planned events usually happen! There is always something going on plus the outside entertainers have been excellent. There are always 2 choices for lunch and portions are good sized plus a glass of wine if wanted!
The building is welcoming, warm and clean. The manager is delightful, kind and supportive to the whole family.
Thank you all for your commitment and care.
15 January 2026
An absolutely fantastic all-round experience. All staff, housekeeping through to management, always professional and very welcoming. Mum's clothes, bedding and room always spotless. Plenty of activires going on and great visits from local nursery children, animals and musicians. End of life care was
phenomenal, no requests were ever too much for the staff, and the care they delivered right up to the end of Mum's life was fantastic.
09 January 2026
Staff helped manage the transition from hospital to Nursing Home in a sensitive and supportive manner and have always been open and approachable.
Any concerns have been listened to and taken seriously.
The home itself is warm, welcoming, spotlessly clean and well maintained.
Nursing staff are
very professional as one would expect and carers and support staff very attentive and friendly.
I find it reassuring to know that the home mostly employs its own team of staff rather than relying on agency staff thereby ensuring there are always familiar faces around.
It is also reassuring to know that there is an open door policy for visitors. There is a regular and varied programme of weekly activities.
The Manager is very approachable and instils confidence.
09 January 2026
My father has been a resident at Portland House since June 2025 following a stroke. The care he receives is excellent, and every member of staff is caring and considerate. Although he is mostly bedbound, they always encourage him to sit in a chair and make an effort to lift his spirits.
The
facilities are clean and well-maintained, and his room is kept tidy. Nurses treat him with dignity and respect, regularly engaging with him as he has full capacity. This means a lot to us, as he is a proud and private gentleman who has never experienced serious illness before.
When we visit, the staff are friendly and take time to update us on how he is doing. While none of us-including him-would choose for him to be in a nursing home, we feel reassured knowing Portland House provides excellent long-term care.
12 September 2025
My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very
grateful to them for the care.
08 September 2025
All members of staff were friendly and approachable. They made not only my father but the whole family feel supported and welcomed. The team took time to listen to any concerns and explain things clearly and involved us with all decisions of care.
A heartfelt thank you to all at Portland House the
their patience and commitment.
05 September 2025
As a family we could not be happier with the way our mum was cared for. Would highly recommend Portland House.
28 August 2025
My mother let Portland due to her becoming increasingly ill with Alzheimer's. However, even though she was becoming extremely difficult to manage, the staff at Portland were superb. They really stepped up and took care of all her needs in the most difficult of circumstances. At the same time the
management team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.
15 April 2025
This is a lovely care home I would recommend for anyone , my mother had respite and is now full time here It is clean and staff are friendly it is beautifully furnished and food is very good my mother is happy here
27 March 2025
My grandad was put in portland for rest bite he got a bed very quickly, staff were friendly and welcoming. He had never been anywere before very independent man who didn't like change. The staff made him feel comfortable and was like a little family unit. Anything my grandad needed or wanted was no
trouble. Cares, nurses, manager were also easy to speek too and got to know my granddad as a person not just a number. He sadly passed away 2 weeks later, but was made comfortable for his last days. Would definitely recommend short or long term stays here
24 March 2025
My father was on end of life palliative care and he was treated with empathy and respect at all times. Not only did the staff show compassion to him but also to my mother who continues to be a resident at Portland. They also supported myself and family during his care and passing and continue to do
so.
12 February 2025
The home is spotlessly clean and always smelled fresh. Mum had her own spacious ensuite room, with a view onto the side garden with access through a patio door, ideal as she was mainly bedbound she was regularly taken to the tv/dayrooms to join in activities /entertainer. There is ample furniture
for clothes and belongings which are washed regularly and put away The cleaning ladies do an excellent job of keeping it spotless, the care staff are attentive and interactive with the residents, The home has a variety of entertainment, which residents can go and see/join in if they want. The entertainment team are great at what they do ensuring that no one is left out. Highly trained nursing staff have a wonderful caring side and are at hand anytime day/night. The admin/ management make you feel part of the family the minute you walk in. Mum passed away at the end of January. I can honestly say we couldn't have wished for a more caring group of people to have around us at that time.
03 December 2024
Caring open door to manager, staff are professional and caring to patients and family. Communication excellent, any problems picked up with patient's needs and dealt with quickly and efficiently ie doctor visits and family kept informed.
15 July 2024
I had a wonderful two-week holiday. All the staff were very kind and caring.
13 June 2024
Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final
weeks very comfortable and peaceful.
11 June 2024
The staff were caring to my son.
16 April 2024
When it came time for our mum to move from residential to nursing care my sister and I had some trepidation not wanting to lose the engagement and stimulation we knew she responded well to. We also didn't want a home with a clinical atmosphere and were delighted therefore to find Portland House with
its clean but homely feel and daily entertainment programme.
The manager and staff are always available to talk about any concerns you may have.
We were made to feel welcome, could visit Mum at any time for as long as we wanted to and were never made to feel we were in the way.
Mum’s room was treated as her own home and we were able to decorate it with any pictures or ornaments we liked to create a pretty and stimulating environment for her. The residents are treated with respect and dignity with their personal care, how they are dressed, talked to, with and about etc.
As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.
07 March 2024
My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and
gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.
Latest Reviews for Portland House
26 January 2026
My mother was on the end of life pathway, and the care and support provided to both my mother and the family was excellent. We only ever experienced kindness and compassion from all staff in every department - the manager and administrator were also incredibly helpful in guiding us through the
continuing health care process, which I was very appreciative of, including the liaison with members of mums disciplinary professions.
20 January 2026
My mother was in Portland House from April 2019 until her death in December 2025 (aged 104). She received excellent nursing care, especially in the last 2 years, in which the necrotic condition of her foot required constant monitoring and skilful dressing to prevent it from spreading. She was
bedridden for about 5 and a half years and needed frequent repositioning. The care staff treated her with dignity, kindness and affection. The cleaning staff also did what they could to help her. I have nothing but praise and gratitude for all that the staff did to make my mother comfortable and content in her difficult final years.
15 January 2026
From the moment my sister arrived at Portland House, almost a year ago, she has been treated with courtesy and kindness. She is well settled and enjoys the numerous cups of tea! The staff always treats her with dignity and understand her needs. They have time to chat and listen to her. During the
time she has been at Portland her interest in life has improved immensely.
All the staff are polite and friendly, they always smile and nothing is too much trouble. There appears to be a high ratio of staff to residents. I am impressed with the quality of entertainment offered. The planned events usually happen! There is always something going on plus the outside entertainers have been excellent. There are always 2 choices for lunch and portions are good sized plus a glass of wine if wanted!
The building is welcoming, warm and clean. The manager is delightful, kind and supportive to the whole family.
Thank you all for your commitment and care.
15 January 2026
An absolutely fantastic all-round experience. All staff, housekeeping through to management, always professional and very welcoming. Mum's clothes, bedding and room always spotless. Plenty of activires going on and great visits from local nursery children, animals and musicians. End of life care was
phenomenal, no requests were ever too much for the staff, and the care they delivered right up to the end of Mum's life was fantastic.
09 January 2026
Staff helped manage the transition from hospital to Nursing Home in a sensitive and supportive manner and have always been open and approachable.
Any concerns have been listened to and taken seriously.
The home itself is warm, welcoming, spotlessly clean and well maintained.
Nursing staff are
very professional as one would expect and carers and support staff very attentive and friendly.
I find it reassuring to know that the home mostly employs its own team of staff rather than relying on agency staff thereby ensuring there are always familiar faces around.
It is also reassuring to know that there is an open door policy for visitors. There is a regular and varied programme of weekly activities.
The Manager is very approachable and instils confidence.
09 January 2026
My father has been a resident at Portland House since June 2025 following a stroke. The care he receives is excellent, and every member of staff is caring and considerate. Although he is mostly bedbound, they always encourage him to sit in a chair and make an effort to lift his spirits.
The
facilities are clean and well-maintained, and his room is kept tidy. Nurses treat him with dignity and respect, regularly engaging with him as he has full capacity. This means a lot to us, as he is a proud and private gentleman who has never experienced serious illness before.
When we visit, the staff are friendly and take time to update us on how he is doing. While none of us-including him-would choose for him to be in a nursing home, we feel reassured knowing Portland House provides excellent long-term care.
12 September 2025
My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very
grateful to them for the care.
08 September 2025
All members of staff were friendly and approachable. They made not only my father but the whole family feel supported and welcomed. The team took time to listen to any concerns and explain things clearly and involved us with all decisions of care.
A heartfelt thank you to all at Portland House the
their patience and commitment.
05 September 2025
As a family we could not be happier with the way our mum was cared for. Would highly recommend Portland House.
28 August 2025
My mother let Portland due to her becoming increasingly ill with Alzheimer's. However, even though she was becoming extremely difficult to manage, the staff at Portland were superb. They really stepped up and took care of all her needs in the most difficult of circumstances. At the same time the
management team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.
15 April 2025
This is a lovely care home I would recommend for anyone , my mother had respite and is now full time here It is clean and staff are friendly it is beautifully furnished and food is very good my mother is happy here
27 March 2025
My grandad was put in portland for rest bite he got a bed very quickly, staff were friendly and welcoming. He had never been anywere before very independent man who didn't like change. The staff made him feel comfortable and was like a little family unit. Anything my grandad needed or wanted was no
trouble. Cares, nurses, manager were also easy to speek too and got to know my granddad as a person not just a number. He sadly passed away 2 weeks later, but was made comfortable for his last days. Would definitely recommend short or long term stays here
24 March 2025
My father was on end of life palliative care and he was treated with empathy and respect at all times. Not only did the staff show compassion to him but also to my mother who continues to be a resident at Portland. They also supported myself and family during his care and passing and continue to do
so.
12 February 2025
The home is spotlessly clean and always smelled fresh. Mum had her own spacious ensuite room, with a view onto the side garden with access through a patio door, ideal as she was mainly bedbound she was regularly taken to the tv/dayrooms to join in activities /entertainer. There is ample furniture
for clothes and belongings which are washed regularly and put away The cleaning ladies do an excellent job of keeping it spotless, the care staff are attentive and interactive with the residents, The home has a variety of entertainment, which residents can go and see/join in if they want. The entertainment team are great at what they do ensuring that no one is left out. Highly trained nursing staff have a wonderful caring side and are at hand anytime day/night. The admin/ management make you feel part of the family the minute you walk in. Mum passed away at the end of January. I can honestly say we couldn't have wished for a more caring group of people to have around us at that time.
03 December 2024
Caring open door to manager, staff are professional and caring to patients and family. Communication excellent, any problems picked up with patient's needs and dealt with quickly and efficiently ie doctor visits and family kept informed.
15 July 2024
I had a wonderful two-week holiday. All the staff were very kind and caring.
13 June 2024
Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final
weeks very comfortable and peaceful.
11 June 2024
The staff were caring to my son.
16 April 2024
When it came time for our mum to move from residential to nursing care my sister and I had some trepidation not wanting to lose the engagement and stimulation we knew she responded well to. We also didn't want a home with a clinical atmosphere and were delighted therefore to find Portland House with
its clean but homely feel and daily entertainment programme.
The manager and staff are always available to talk about any concerns you may have.
We were made to feel welcome, could visit Mum at any time for as long as we wanted to and were never made to feel we were in the way.
Mum’s room was treated as her own home and we were able to decorate it with any pictures or ornaments we liked to create a pretty and stimulating environment for her. The residents are treated with respect and dignity with their personal care, how they are dressed, talked to, with and about etc.
As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.
07 March 2024
My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and
gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.