Portland House

25 Belvidere Road, Shrewsbury SY2 5LS
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9.8 53 Reviews
  • Portland House, Shrewsbury
Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia and its associated conditions.

The home has recently undergone major refurbishment and the grounds have been developed to a high standard.

Rooms are tastefully decorated and there are plenty of communal areas indoors and outdoors for residents to enjoy.

You can follow Portland House on Facebook 'Portland House Nursing Home' to view their activities within the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1200 – £1350
  • RESPITE Self-Funded Nursing Care: £1200 – £1350

Hairdresser/ chiropody/ toiletries excluded in fee

These prices are only a guideline, please contact Portland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Denise Jones (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • No visiting restrictions

Parking

  • Car park on site

Portland House Reviews (53)

9.8

Portland House has a Review Score of 9.8 (9.833) out of 10, based on 18 reviews in the last 2 years.
Over all time Portland House has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Portland House
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Total of 53, showing 1-20
Review from Margaret R (Sister of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very grateful
to them for the care.
Reply from Denise Jones, Manager at Portland House

Thank you for your very kind words, it was to care for her and she is very much missed

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Review from K S (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of staff were friendly and approachable. They made not only my father but the whole family feel supported and welcomed. The team took time to listen to any concerns and explain things clearly and involved us with all decisions of care.
A heartfelt thank you to all at Portland House the
their patience and commitment.
Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words, it was a pleasure to care for dad

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Review from Linda T (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we could not be happier with the way our mum was cared for. Would highly recommend Portland House.
Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. It was a pleasure to care for mum

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Review from Ken D (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother let Portland due to her becoming increasingly ill with Alzheimer's. However, even though she was becoming extremely difficult to manage, the staff at Portland were superb. They really stepped up and took care of all her needs in the most difficult of circumstances. At the same time the management
team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.
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Review from S B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home I would recommend for anyone , my mother had respite and is now full time here It is clean and staff are friendly it is beautifully furnished and food is very good my mother is happy here
Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, it is a pleasure to care for mum

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Review from L W (Granddaughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was put in portland for rest bite he got a bed very quickly, staff were friendly and welcoming. He had never been anywere before very independent man who didn't like change. The staff made him feel comfortable and was like a little family unit. Anything my grandad needed or wanted was no
trouble. Cares, nurses, manager were also easy to speek too and got to know my granddad as a person not just a number. He sadly passed away 2 weeks later, but was made comfortable for his last days. Would definitely recommend short or long term stays here
Reply from Kelly Jones, Administrator at Portland House

Thank you for your kind words, it was a pleasure to care for grand dad

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Review from A C (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was on end of life palliative care and he was treated with empathy and respect at all times. Not only did the staff show compassion to him but also to my mother who continues to be a resident at Portland. They also supported myself and family during his care and passing and continue to do
so.
Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. We are always here for care and support

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Review from Martin J (Son of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is spotlessly clean and always smelled fresh. Mum had her own spacious ensuite room, with a view onto the side garden with access through a patio door, ideal as she was mainly bedbound she was regularly taken to the tv/dayrooms to join in activities /entertainer. There is ample furniture for
clothes and belongings which are washed regularly and put away The cleaning ladies do an excellent job of keeping it spotless, the care staff are attentive and interactive with the residents, The home has a variety of entertainment, which residents can go and see/join in if they want. The entertainment team are great at what they do ensuring that no one is left out. Highly trained nursing staff have a wonderful caring side and are at hand anytime day/night. The admin/ management make you feel part of the family the minute you walk in. Mum passed away at the end of January. I can honestly say we couldn't have wished for a more caring group of people to have around us at that time.
Reply from Denise Jones, Manager at Portland House

Thank you very much for the fabulous review and kind words. Mum and the whole family will be missed.

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Review from M J (Sister of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring open door to manager, staff are professional and caring to patients and family. Communication excellent, any problems picked up with patient's needs and dealt with quickly and efficiently ie doctor visits and family kept informed.
Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words, this is very much appreciated.

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Review from Mildred T (Respite Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful two-week holiday. All the staff were very kind and caring.
Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind review. It was a pleasure and we hope to have you back again soon.

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Review from G P (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently moved into Portland House from the hospital. The help, welcome and support from the whole team towards my mother and me has been excellent. I am always made to feel welcome and staff are very friendly and nothing is too much trouble. My mother has settled for better than I ever thought
possible, which has been so reassuring.
Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words; it is a pleasure to care for Mum.

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Review from A F (Son of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final weeks
very comfortable and peaceful.
Reply from Denise Jones, Manager at Portland House

Thank you very much for such kind words, it was a pleasure to care for dad.

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Review from Anne J (Mother of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were caring to my son.
Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words, I am sorry he was not with us for long.

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Review from Kathryn I (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it came time for our mum to move from residential to nursing care my sister and I had some trepidation not wanting to lose the engagement and stimulation we knew she responded well to. We also didn't want a home with a clinical atmosphere and were delighted therefore to find Portland House with
its clean but homely feel and daily entertainment programme.
The manager and staff are always available to talk about any concerns you may have.
We were made to feel welcome, could visit Mum at any time for as long as we wanted to and were never made to feel we were in the way.
Mum’s room was treated as her own home and we were able to decorate it with any pictures or ornaments we liked to create a pretty and stimulating environment for her. The residents are treated with respect and dignity with their personal care, how they are dressed, talked to, with and about etc.
As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.
Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. You are always welcome at Portland House. Mum will be missed

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Review from R K (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and
gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.
Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. It was a pleasure to care for Mum.

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Review from Carole C (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone was helpful and made us feel that Dad was in safe hands and that he mattered to them. Dad was comfortable and supported throughout his time in the home. The staff are friendly and approachable. They made you welcome any time of day or night.
Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, it was a pleasure to care for Dad.

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Review from Victoria T (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so happy here, which is such a relief for me and the rest of the family. Mum enjoys the activities and music, especially singing the old songs she grew up with. She has a lovely room with an ensuite bathroom and it's full of her favourite things. The staff are great with Mum, she enjoys their
company, fun and laughter, and they take good care of her.
Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, it is a pleasure to care for your mum, if you have any ideas regarding activities please let us know.

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Review from J W (Son of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is extremely confused but seems very happy at Portland House. I am unable to visit as often as I would like because of personal circumstances but I have no concerns at all about the excellent care and attention that my mother receives.
Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, It is a pleasure to care for your mum.

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Review from Michael T (Son of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Portland House Nursing Home was fabulously taking care of my mother who was in for respite care.
The staff etc were fantastic and I can wish for Mum to be able to go in there permanently, as I know she will be taken care of without having to worry.
Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. Mum is always welcome with us.

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Review from Julia H (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Portland House for many years. She is comfortable and happy. She loves her room which looks out onto the entrance, so enjoys seeing people coming and going on the odd occasion she stays in there. The nursing home is exceptionally well led and my mum's medical and well
being needs are attended to with diligence by the experienced nurses and carers. Any questions or concerns I have raised have been resolved quickly. The staff have recently been extra caring and supportive due to a family bereavement, for which I am extremely grateful. It is such a great comfort to me to know that my mum is so well cared for.
Reply from Denise Jones, Registered Manager at Portland House

Thank you very much for your kind words, it is a pleasure to look after Mum and support you all as a family.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Portland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Portland House is calculated as follows: ( (175 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 209 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Portland House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Denise

Denise Jones

Job Title: Registered Care Home Manager Joined: 2014

I've been the registered manager at Portland House Nursing Home since 2014 which is a 32 bedded nursing home for the elderly. I have been a qualified nurse for 40years and I've specialised in older people nursing for 31 years.
My role entails ensuring the delivery of person centred care and leading my team,
I operate an open-door policy and have good communication with staff, residents, and relatives

Frequently Asked Questions about Portland House

What types of Care is Portland House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Portland House have?

There are 33 Single Rooms.

What are the Facilities & Services at Portland House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portland House to the centre of Shrewsbury?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portland House to verify any information. View our terms and conditions. Portland House has an Enhanced Service - more info.