Portland House

This is a lovely homely nursing home with amazing staff who are kind, respectful and genuinely care. Nothing is too much trouble for them. They have kept us well informed about recent health issues and helped my mother-in-law celebrate her birthday - the chef whose food is always good, cooked her favourite meal and even baked her a cake. It was a very difficult but unfortunately necessary decision opting for a care home, but now we have peace of mind knowing she is in safe hands here.

mum has settled into Portland House really well after a prolonged hospital stay. The staff are always friendly and I couldn't ask for a better team to look after her, all of the residents always look comfortable and well cared for, the food looks lovely and the home has a lovely relaxed family atmosphere. we can visit whenever we want to and are always made to feel welcome. Very kind and caring team. Thankyou.

Outstanding care from the professional, dedicated and compassionate team at Portland House. Mum was cared for and respected as a unique lady at Portland, where her individual needs and wishes were met with kindness. Throughout the four and a half years the consideration and professionalism of all members of the Portland team helped so much to reassure Mum herself, Dad (who is now a resident himself) and myself and brother. Thank you to Portland, the wonderful manager, nurses, carers, housekeepers, chefs, maintenance team and wider community including the responsive medical practice next door. May I especially mention the sensitive care and support we all appreciated at the time of Mum' s passing.

Brilliant care - thoughtful caring staff. Very efficient and kind.My mum and dad have had excellent care at Portland and I am happy to recommend the home. The staff are always responsive to any concerns that I have an alert me to any issues very quickly

The staff are always friendly and not too busy to have a chat about my mother. We've been notified if she has been taken ill and updated about her condition. Nice friendly atmosphere with the home not being too big or impersonal.

My mother was on the end of life pathway, and the care and support provided to both my mother and the family was excellent. We only ever experienced kindness and compassion from all staff in every department - the manager and administrator were also incredibly helpful in guiding us through the continuing health care process, which I was very appreciative of, including the liaison with members of mums disciplinary professions.

My mother was in Portland House from April 2019 until her death in December 2025 (aged 104). She received excellent nursing care, especially in the last 2 years, in which the necrotic condition of her foot required constant monitoring and skilful dressing to prevent it from spreading. She was bedridden for about 5 and a half years and needed frequent repositioning. The care staff treated her with dignity, kindness and affection. The cleaning staff also did what they could to help her. I have nothing but praise and gratitude for all that the staff did to make my mother comfortable and content in her difficult final years.

Thank you all for your commitment and care.

An absolutely fantastic all-round experience. All staff, housekeeping through to management, always professional and very welcoming. Mum's clothes, bedding and room always spotless. Plenty of activires going on and great visits from local nursery children, animals and musicians. End of life care was phenomenal, no requests were ever too much for the staff, and the care they delivered right up to the end of Mum's life was fantastic.

The Manager is very approachable and instils confidence.

When we visit, the staff are friendly and take time to update us on how he is doing. While none of us-including him-would choose for him to be in a nursing home, we feel reassured knowing Portland House provides excellent long-term care.

My sister was in the home for some years. The manager was always very kind, helpful and professional. Always there if needed. My sister was looked after by the staff with kindness, dignity and friendliness. This is a lovely home and the staff are amazing - hard working and caring. We were very grateful to them for the care.

A heartfelt thank you to all at Portland House the their patience and commitment.

As a family we could not be happier with the way our mum was cared for. Would highly recommend Portland House.

My mother let Portland due to her becoming increasingly ill with Alzheimer's. However, even though she was becoming extremely difficult to manage, the staff at Portland were superb. They really stepped up and took care of all her needs in the most difficult of circumstances. At the same time the management team were increasingly supportive in helping find a new nursing home for Mum that cared for her complex needs. They went well beyond what I expected, and I really can't thank them enough, they have been superb.

This is a lovely care home I would recommend for anyone , my mother had respite and is now full time here It is clean and staff are friendly it is beautifully furnished and food is very good my mother is happy here

My grandad was put in portland for rest bite he got a bed very quickly, staff were friendly and welcoming. He had never been anywere before very independent man who didn't like change. The staff made him feel comfortable and was like a little family unit. Anything my grandad needed or wanted was no trouble. Cares, nurses, manager were also easy to speek too and got to know my granddad as a person not just a number. He sadly passed away 2 weeks later, but was made comfortable for his last days. Would definitely recommend short or long term stays here

My father was on end of life palliative care and he was treated with empathy and respect at all times. Not only did the staff show compassion to him but also to my mother who continues to be a resident at Portland. They also supported myself and family during his care and passing and continue to do so.

The home is spotlessly clean and always smelled fresh. Mum had her own spacious ensuite room, with a view onto the side garden with access through a patio door, ideal as she was mainly bedbound she was regularly taken to the tv/dayrooms to join in activities /entertainer. There is ample furniture for clothes and belongings which are washed regularly and put away The cleaning ladies do an excellent job of keeping it spotless, the care staff are attentive and interactive with the residents, The home has a variety of entertainment, which residents can go and see/join in if they want. The entertainment team are great at what they do ensuring that no one is left out. Highly trained nursing staff have a wonderful caring side and are at hand anytime day/night. The admin/ management make you feel part of the family the minute you walk in. Mum passed away at the end of January. I can honestly say we couldn't have wished for a more caring group of people to have around us at that time.

Caring open door to manager, staff are professional and caring to patients and family. Communication excellent, any problems picked up with patient's needs and dealt with quickly and efficiently ie doctor visits and family kept informed.