Portland House

Mother is being well looked after considering her age and condition. Staff are friendly and nursing staff very caring.

My dad has been staying at Portland House for nearly three years. The staff are excellent and go out their way to help him and he is very well cared for. His room is always tidy, clothes returned nicely laundered and they were accommodating when we took some of dad's things from home. The food is of a good standard and always plenty of it. The nurses and carers are a credit to the home.

My husband has only been a resident of the home for 3 weeks but so far I have been impressed with the attention the care staff are making to him. He has been quite a challenge but the staff have referred him appropriately and have been patient with him.

We recently had a bereavement in our family and my brother and myself had to tell our mother that her youngest son had died. Portland House have been extremely supportive both to ourselves and offered amazing support to Mum, giving her extra attention as she needs it. I would like to thank the manager and all the staff for their love and support during this upsetting time.

Unfortunately, my mother was placed in Portland House in the last few months of her life when she had very poor mobility and complex nursing needs. Due to this and Covid restrictions, she couldn't enjoy the full facilities on offer. However, she enjoyed 5-star quality food, high quality personal care in a very clean and well-maintained environment. The staff and manager did their best to improve Mum's experience with a room change allowing her sight to the outside garden. They facilitated relative's requests and visits and provided outstanding care and support.

The care is homely and personal. Contact with me is very good. Resident was poorly on entry but has since put on weight and is content.

My wife has been in Portland House for 14 months; she passed away on the 18th of January 2021. The care she received was second to none, all the staff were wonderful, meals were very good, the care, kindness were excellent. I would highly recommend Portland House for care and nursing.

Throughout this very difficult twelve months, all the staff at Portland House Shrewsbury have been outstanding with care for patients and relatives always a priority. The consideration for visiting relatives has been very good with all the possibilities to enable visits been taken. On behalf of my sister, I would like to thank them very much.

The compassion, humanity and love the staff have shown us isn't just ‘doing a job’; it’s doing the most difficult job in the world, making it look the easiest and doing it all with a smile. Portland House has a great staff team, who work together well and are confident and capable, from the youngest to the most experienced. And they all CARE.

We are extremely pleased with the care provided by Portland House care home. The staff and management team are caring and supportive and mum is safe and happy which is all we could wish for. This is the second time we have used Portland House care home and we will certainly be recommending it to other friends and family.

Unable to visit so I cannot truthfully grade any of the following lists but will assume excellent in all categories judging on her progress so far, previous respite care.

Cannot speak highly enough at Portland House, the staff are so friendly and caring. Our friend/neighbour, now a resident at Portland House, was a very independent and very reluctant to let anyone in her home or accept any help. She was known to Portland House as her husband had been cared for and eventually passed away at Portland House. They supported her through the most difficult times and now Portland House has become a home from home for my friend. Have not seen her looking so well, happy and content in years. The manager has certainly gone well beyond what anyone could expect in terms of being supportive etc. Now we have met several staff, it's the same with them. Brilliant.

My mother has been in the care home since October 2018 and she is very happy there. We also had my father in Portland for end of life care five years ago. It was nice to see not many changes in staff which says it all. The staff are amazing and caring and management are always very helpful with all the paperwork and support. I am, as a daughter, happy Mum is being cared for the way she is. I would highly recommend Portland House.

My wife has been in the care of Portland House since early December 2018. Though she has not been the easiest of patients due to her mental state, the staff have treated her with utmost care and consideration. Sometimes I wonder where they find such patience. I am most grateful to all of them.

The home is well run and staff are always cheerful. Management is good and deals with problems quickly. Nursing staff are very good. Overall it is a very nice care home that I would recommend.

All members of staff are extremely efficient and carry out their duties in a caring and cheerful way. They are also friendly and welcoming towards family and other visitors.

My mother has been in this care home for the past 18 months. She is very settled here and it has a very homelike atmosphere. The staff are extremely pleasant, helpful and nothing is ever too much trouble. I would have no hesitation in recommending this home to anyone that needs good care and trustworthy staff who go out of their way to make both my mother and family feel totally at ease. Noting is too much trouble. Keep it up, please.

I have been in Portland House for seven months and have been happy and very satisfied with the care and attention I have been given. The staff are always very helpful and will listen to any requests I have and do their very best to help.

My aunt has been a resident of Portland House for many years. Her time there has been very helpful. The staff and management are extremely helpful and kind.

After looking at many nursing homes in the area, we found the best one in Shrewsbury to move my wife into. She has Parkinson's disease and we moved here to be nearer the family. She has been in a home for seven years, almost two in Portland house. She is so well looked after and the staff are most patient and caring. It's like a family and that extends to me too.