Portland House

I had a wonderful two-week holiday. All the staff were very kind and caring.

Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final weeks very comfortable and peaceful.

The staff were caring to my son.

As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.

My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.

Everyone was helpful and made us feel that Dad was in safe hands and that he mattered to them. Dad was comfortable and supported throughout his time in the home. The staff are friendly and approachable. They made you welcome any time of day or night.

Mum is so happy here, which is such a relief for me and the rest of the family. Mum enjoys the activities and music, especially singing the old songs she grew up with. She has a lovely room with an ensuite bathroom and it's full of her favourite things. The staff are great with Mum, she enjoys their company, fun and laughter, and they take good care of her.

My mother is extremely confused but seems very happy at Portland House. I am unable to visit as often as I would like because of personal circumstances but I have no concerns at all about the excellent care and attention that my mother receives.

The staff etc were fantastic and I can wish for Mum to be able to go in there permanently, as I know she will be taken care of without having to worry.

My mum has been a resident of Portland House for many years. She is comfortable and happy. She loves her room which looks out onto the entrance, so enjoys seeing people coming and going on the odd occasion she stays in there. The nursing home is exceptionally well led and my mum's medical and well being needs are attended to with diligence by the experienced nurses and carers. Any questions or concerns I have raised have been resolved quickly. The staff have recently been extra caring and supportive due to a family bereavement, for which I am extremely grateful. It is such a great comfort to me to know that my mum is so well cared for.

Everyone is so friendly, welcoming and helpful.

I have found staff to be friendly and approachable and if I ever have any questions or issues they are answered and resolved immediately. The inside of the home is beautiful and well-maintained and it's lovely to see the residents enjoying mealtimes together where possible. Everywhere is very clean and the communal rooms are bright and comfortable. Staff really care about the resident's family members as well as the resident. The manager has been very supportive and her office door is always open for a chat or a cry! Mum has a lovely, light airy room and enjoys seeing the staff passing her door. She is safe and cared for and that is the most important thing.

I would not hesitate to recommend Portland House to anyone considering it.

Making the difficult decision to accept you can't give the care your parent needs at home anymore is solely destroying. But finding the gem that is Portland House has helped restore my faith in the care system. The care my dad is receiving at Portland House is exceptional. The staff are friendly and attentive, and it has a real family feel about it. The matron is very approachable, the nurses are great, and the care staff do care! Then all the people behind the scenes, domestic, kitchen admin etc are always friendly too.

My father seems to have settled in well at Portland House Care Home after being unable to cope at home following a stroke and several hospital stays. The manager and all the staff are friendly and have been very supportive to us.

Although Mum has only been at Portland House for a month, she has settled in well and seems to be happy, which from my point of view, is brilliant. I have not met all the staff, but those that I have met seem to be very caring and are now getting used to Mum and what she needs, which puts me at ease because, at the end of the day, you are leaving your family member to be looked after by strangers who you do not know, but I have no concerns, she looks well. As for the management, I have said before that I can't say thank you enough for all your help in the process of getting Mum into Portland House and everything that needs to be done to ensure that she feels comfortable. The nurses and carers are friendly and listen when I have a query and action are taken, plus will always have a chat if they are around when I arrive to visit Mum; no matter how busy they are, they will always find the time to say hello, from my point of view this is a massive plus.

As a family, we have great confidence in the staff. They have shown to be caring and attentive and shown an interest in dad's welfare and have made a great effort to get to know and understand him as the man he was and his past etc. Also, they are aware that he is anxious about his wife and family and they do their best to reassure him. They're extremely helpful and supportive.

I have always found Portland House staff helpful and supportive. If there were any concerns we have been contacted by telephone to discuss the matter. Our overall impression is that Portland House is well run by the care manager and the care team.

We have found the staff very caring and pleasant.

Top class nursing home, thanks to all the staff who were so kind to my mum.