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Portland House

25 Belvidere Road, Shrewsbury, Shropshire SY2 5LS
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Portland House, Shrewsbury
Portland House, Shrewsbury
Portland House, Shrewsbury

Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia and its associated conditions.

Portland House is dedicated to the highest standards of care for its residents. At Portland House highly trained and dedicated staff are on hand 24 hours every day of the year to provide nursing support to residents...  

Care Provided by Portland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareN/A£1,250 - £1,350
Nursing Care£1,250 - £1,400£1,350 - £1,500
Nursing Dementia Care£1,300 - £1,450£1,400 - £1,550

Hairdresser/ chiropody/ toiletries excluded in fee

Contact Portland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Denise Jones(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • No visiting restrictions

Parking

  • Car park on site

Portland House Reviews (60)

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9.8

Portland House has a Review Score of 9.8 (9.845) out of 10, based on 19 reviews in the last 2 years. Over all time Portland House has 60 reviews.

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Review from A F (Son of Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience

Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final weeks very comfortable and peaceful.

Reply from Denise Jones, Manager at Portland House

Thank you very much for such kind words, it was a pleasure to care for dad.

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Review from Anne J (Mother of Resident) published on 11 June 2024 Submitted via Postal Card
Overall Experience

The staff were caring to my son.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words, I am sorry he was not with us for long.

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Review from Kathryn I (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience
When it came time for our mum to move from residential to nursing care my sister and I had some trepidation not wanting to lose the engagement and stimulation we knew she responded well to. We also didn't want a home with a clinical atmosphere and were delighted therefore to find Portland House with its clean but homely feel and daily entertainment programme.
The manager and staff are always available to talk about any concerns you may have.
We were made to feel welcome, could visit Mum at any time for as long as we wanted to and were never made to feel we were in the way.
Mum’s room was treated as her own home and we were able to decorate it with any pictures or ornaments we liked to create a pretty and stimulating environment for her. The residents are treated with respect and dignity with their personal care, how they are dressed, talked to, with and about etc.

As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. You are always welcome at Portland House. Mum will be missed

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Review from R K (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card
Overall Experience

My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.

Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. It was a pleasure to care for Mum.

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Review from Carole C (Daughter of Resident) published on 25 September 2023 Submitted via Website
Overall Experience

Everyone was helpful and made us feel that Dad was in safe hands and that he mattered to them. Dad was comfortable and supported throughout his time in the home. The staff are friendly and approachable. They made you welcome any time of day or night.

Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, it was a pleasure to care for Dad.

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Review from Victoria T (Daughter of Resident) published on 18 September 2023 Submitted via Website
Overall Experience

Mum is so happy here, which is such a relief for me and the rest of the family. Mum enjoys the activities and music, especially singing the old songs she grew up with. She has a lovely room with an ensuite bathroom and it's full of her favourite things. The staff are great with Mum, she enjoys their company, fun and laughter, and they take good care of her.

Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, it is a pleasure to care for your mum, if you have any ideas regarding activities please let us know.

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Review from J W (Son of Resident) published on 18 September 2023 Submitted via Website
Overall Experience

My mother is extremely confused but seems very happy at Portland House. I am unable to visit as often as I would like because of personal circumstances but I have no concerns at all about the excellent care and attention that my mother receives.

Reply from Kelly Jones, Administrator at Portland House

Thank you very much for your kind words, It is a pleasure to care for your mum.

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Review from Michael T (Son of Resident) published on 12 May 2023 Submitted via Postal Card
Overall Experience
Portland House Nursing Home was fabulously taking care of my mother who was in for respite care.

The staff etc were fantastic and I can wish for Mum to be able to go in there permanently, as I know she will be taken care of without having to worry.

Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. Mum is always welcome with us.

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Review from Julia H (Daughter of Resident) published on 19 April 2023 Submitted via Website
Overall Experience

My mum has been a resident of Portland House for many years. She is comfortable and happy. She loves her room which looks out onto the entrance, so enjoys seeing people coming and going on the odd occasion she stays in there. The nursing home is exceptionally well led and my mum's medical and well being needs are attended to with diligence by the experienced nurses and carers. Any questions or concerns I have raised have been resolved quickly. The staff have recently been extra caring and supportive due to a family bereavement, for which I am extremely grateful. It is such a great comfort to me to know that my mum is so well cared for.

Reply from Denise Jones, Registered Manager at Portland House

Thank you very much for your kind words, it is a pleasure to look after Mum and support you all as a family.

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Review from Andrew B (Son of Resident) published on 20 March 2023 Submitted via Website
Overall Experience
We have great confidence in the care provided by Portland House and their staff, our mum spent a couple of years here before passing and when our father became unable to fend for himself, he expressed a preference to attend Portland House, initially for respite care and ultimately as a resident.

Everyone is so friendly, welcoming and helpful.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. It is a pleasure to look after Dad.

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Review from Karen R (Daughter of Resident) published on 13 March 2023 Submitted via Website
Overall Experience
It broke my heart to admit that I could no longer care for my lovely mum at home but after her condition deteriorated I was left with no option but full-time nursing care. Portland House care home was recommended to me and after meeting the manager and having a look around, I was happy we had found the right home.

I have found staff to be friendly and approachable and if I ever have any questions or issues they are answered and resolved immediately. The inside of the home is beautiful and well-maintained and it's lovely to see the residents enjoying mealtimes together where possible. Everywhere is very clean and the communal rooms are bright and comfortable. Staff really care about the resident's family members as well as the resident. The manager has been very supportive and her office door is always open for a chat or a cry! Mum has a lovely, light airy room and enjoys seeing the staff passing her door. She is safe and cared for and that is the most important thing.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your extremely kind words. It is a pleasure to care for Mum.

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Review from Victoria T (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience
My dad was transferred to Portland House after a hospital stay which prevented him from returning home. Dad had dementia and wasn't the easiest of residents I'm sure to deal with, but the care he received was second to none and I will forever be grateful to all of the staff at Portland House for making him comfortable during his final months.

I would not hesitate to recommend Portland House to anyone considering it.

Reply from Denise Jones, Manager at Portland House

Many thanks for your kind words, these kind words are very much appreciated.

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Review from Kerry B (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

Making the difficult decision to accept you can't give the care your parent needs at home anymore is solely destroying. But finding the gem that is Portland House has helped restore my faith in the care system. The care my dad is receiving at Portland House is exceptional. The staff are friendly and attentive, and it has a real family feel about it. The matron is very approachable, the nurses are great, and the care staff do care! Then all the people behind the scenes, domestic, kitchen admin etc are always friendly too.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. It is a pleasure to look after Dad.

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Review from Amanda B (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

My father seems to have settled in well at Portland House Care Home after being unable to cope at home following a stroke and several hospital stays. The manager and all the staff are friendly and have been very supportive to us.

Reply from Denise Jones, Manager at Portland House

Many thanks for your kind words, it is a pleasure to look after Dad.

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Review from Cathy C (Daughter of Resident) published on 14 February 2023 Submitted via Website
Overall Experience

Although Mum has only been at Portland House for a month, she has settled in well and seems to be happy, which from my point of view, is brilliant. I have not met all the staff, but those that I have met seem to be very caring and are now getting used to Mum and what she needs, which puts me at ease because, at the end of the day, you are leaving your family member to be looked after by strangers who you do not know, but I have no concerns, she looks well. As for the management, I have said before that I can't say thank you enough for all your help in the process of getting Mum into Portland House and everything that needs to be done to ensure that she feels comfortable. The nurses and carers are friendly and listen when I have a query and action are taken, plus will always have a chat if they are around when I arrive to visit Mum; no matter how busy they are, they will always find the time to say hello, from my point of view this is a massive plus.

Reply from Denise Jones, Manager at Portland House

Thank you very much for your kind words. It is a pleasure to look after mum.

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Review from D C (Resident / Service User) published on 20 October 2022 Submitted via Postal Card
Overall Experience

As a family, we have great confidence in the staff. They have shown to be caring and attentive and shown an interest in dad's welfare and have made a great effort to get to know and understand him as the man he was and his past etc. Also, they are aware that he is anxious about his wife and family and they do their best to reassure him. They're extremely helpful and supportive.

Reply from Denise Jones, Manager at Portland House

Thank you for your kind words. It is a pleasure to care for Dad.

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Review from G B (Son of Resident) published on 16 October 2022 Submitted via Postal Card
Overall Experience

I have always found Portland House staff helpful and supportive. If there were any concerns we have been contacted by telephone to discuss the matter. Our overall impression is that Portland House is well run by the care manager and the care team.

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Review from Angela C (Daughter of Resident) published on 12 July 2022 Submitted via Postal Card
Overall Experience

We have found the staff very caring and pleasant.

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Review from Howard T (Son of Resident) published on 6 June 2022 Submitted via Website
Overall Experience
My mother came from hospital where she had been medically treated but received little personal attention and consequently was not in a good state.
The staff at Portland house welcomed her into the nursing home in a lovely friendly and caring way.
The attention she received was excellent from the manager, nurses, carers and everyone else, they were always calling into her room to check on her and chat with her.
The visiting policy was brilliant in that I and my family could visit her whenever we liked.

Top class nursing home, thanks to all the staff who were so kind to my mum.

Reply from Denise Jones, Manager at Portland House

It was a pleasure to look after a lovely lady, and to get to know the family.

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Review from D P (Son of Resident) published on 7 October 2021 Submitted via Postal Card
Overall Experience

Mother is being well looked after considering her age and condition. Staff are friendly and nursing staff very caring.

Reply from Denise Jones, Manager at Portland House

Thank you for your comments; she has reached a mile stone of a 101-years this year and is a pleasure to look after.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Portland House.

Upcoming Events

There are no upcoming events for Portland House.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Portland House.

Meet the Team (3)

Denise Jones
Denise JonesJob Title:Registered Care Home ManagerJoined: 2014
I've been the registered manager at Portland House Nursing Home since 2014 which is a 32 bedded nursing home for the elderly. I have been a qualified nurse for 40years, I've specialised in older people nursing for 31 years.
My role entails ensuring the delivery of person centred care and leading my team, to deliver high- quality care and support.

I operate an open-door policy and have good communication with staff, residents, and relatives

Kelly Jones
Kelly JonesJob Title:AdministratorJoined: 2022

I have worked within the care industry since 2007, I have been with the company since 2015. My role is to ensure the smooth day- to- day running of the home. I support management, staff, residents, families and all external professionals.

Team
Team Job Title:Activities

At our Care Home, we believe that meaningful daily activities are essential for physical health, emotional well-being, and social connection.

Our residents enjoy a variety of engaging activities, including:
- Arts and crafts
- Music sessions and sing-alongs
- Games and quizzes
- Movie afternoons

- Birthday and holiday celebrations

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portland House to verify any information. View our terms and conditions. Portland House has an Enhanced Service -more info.