Portland House

25 Belvidere Road, Shrewsbury SY2 5LS
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9.8 53 Reviews
  • Portland House, Shrewsbury
Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia and its associated conditions.

The home has recently undergone major refurbishment and the grounds have been developed to a high standard.

Rooms are tastefully decorated and there are plenty of communal areas indoors and outdoors for residents to enjoy.

You can follow Portland House on Facebook 'Portland House Nursing Home' to view their activities within the home.
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Care Provided by Portland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1200 – £1350
  • RESPITE Self-Funded Nursing Care: £1200 – £1350

Hairdresser/ chiropody/ toiletries excluded in fee

These prices are only a guideline, please contact Portland House to find out the exact price for your requirements.

Contact Portland House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Portland House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Denise Jones (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • No visiting restrictions

Parking

  • Car park on site

Portland House Reviews (53)

9.8

Portland House has a Review Score of 9.8 (9.834) out of 10, based on 15 reviews in the last 2 years.
Over all time Portland House has 53 reviews.

Overall Experience
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Date Published
  • 53
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Reviewer Connection to Portland House
  • 26
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Total of 53, showing 21-40
Review from Andrew B (Son of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have great confidence in the care provided by Portland House and their staff, our mum spent a couple of years here before passing and when our father became unable to fend for himself, he expressed a preference to attend Portland House, initially for respite care and ultimately as a resident.
Everyone
is so friendly, welcoming and helpful.
Reply from Denise Jones, Manager at Portland House
Thank you very much for your kind words. It is a pleasure to look after Dad.
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Review from Karen R (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It broke my heart to admit that I could no longer care for my lovely mum at home but after her condition deteriorated I was left with no option but full-time nursing care. Portland House care home was recommended to me and after meeting the manager and having a look around, I was happy we had found
the right home.
I have found staff to be friendly and approachable and if I ever have any questions or issues they are answered and resolved immediately. The inside of the home is beautiful and well-maintained and it's lovely to see the residents enjoying mealtimes together where possible. Everywhere is very clean and the communal rooms are bright and comfortable. Staff really care about the resident's family members as well as the resident. The manager has been very supportive and her office door is always open for a chat or a cry! Mum has a lovely, light airy room and enjoys seeing the staff passing her door. She is safe and cared for and that is the most important thing.
Reply from Denise Jones, Manager at Portland House
Thank you very much for your extremely kind words. It is a pleasure to care for Mum.
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Review from Anne R (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really grateful for the exceptional care Mum is receiving at Portland House. It is very clear how much her health has improved over the last 16 months. Recently when my Dad didn’t appear for visiting the team followed it up and potentially saved his life in alerting me. Just wish to put on record my
thanks and appreciation.
Reply from Denise Jones, Manager at Portland House
Thank you very much for your kind words. Family is very important.
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Review from Victoria T (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was transferred to Portland House after a hospital stay which prevented him from returning home. Dad had dementia and wasn't the easiest of residents I'm sure to deal with, but the care he received was second to none and I will forever be grateful to all of the staff at Portland House for making
him comfortable during his final months.
I would not hesitate to recommend Portland House to anyone considering it.
Reply from Denise Jones, Manager at Portland House
Many thanks for your kind words, these kind words are very much appreciated.
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Review from Kerry B (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making the difficult decision to accept you can't give the care your parent needs at home anymore is solely destroying. But finding the gem that is Portland House has helped restore my faith in the care system. The care my dad is receiving at Portland House is exceptional. The staff are friendly and
attentive, and it has a real family feel about it. The matron is very approachable, the nurses are great, and the care staff do care! Then all the people behind the scenes, domestic, kitchen admin etc are always friendly too.
Reply from Denise Jones, Manager at Portland House
Thank you very much for your kind words. It is a pleasure to look after Dad.
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Review from Amanda B (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father seems to have settled in well at Portland House Care Home after being unable to cope at home following a stroke and several hospital stays. The manager and all the staff are friendly and have been very supportive to us.
Reply from Denise Jones, Manager at Portland House
Many thanks for your kind words, it is a pleasure to look after Dad.
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Review from Cathy C (Daughter of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Mum has only been at Portland House for a month, she has settled in well and seems to be happy, which from my point of view, is brilliant. I have not met all the staff, but those that I have met seem to be very caring and are now getting used to Mum and what she needs, which puts me at ease
because, at the end of the day, you are leaving your family member to be looked after by strangers who you do not know, but I have no concerns, she looks well. As for the management, I have said before that I can't say thank you enough for all your help in the process of getting Mum into Portland House and everything that needs to be done to ensure that she feels comfortable. The nurses and carers are friendly and listen when I have a query and action are taken, plus will always have a chat if they are around when I arrive to visit Mum; no matter how busy they are, they will always find the time to say hello, from my point of view this is a massive plus.
Reply from Denise Jones, Manager at Portland House
Thank you very much for your kind words. It is a pleasure to look after mum.
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Review from D C (Resident) assisted by family/friend published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have great confidence in the staff. They have shown to be caring and attentive and shown an interest in dad's welfare and have made a great effort to get to know and understand him as the man he was and his past etc. Also, they are aware that he is anxious about his wife and family and
they do their best to reassure him. They're extremely helpful and supportive.
Reply from Denise Jones, Manager at Portland House
Thank you for your kind words. It is a pleasure to care for Dad.
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Review from G B (Son of Resident) published on 16 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found Portland House staff helpful and supportive. If there were any concerns we have been contacted by telephone to discuss the matter. Our overall impression is that Portland House is well run by the care manager and the care team.
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Review from Angela C (Daughter of Resident) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff very caring and pleasant.
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Review from Howard T (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came from hospital where she had been medically treated but received little personal attention and consequently was not in a good state.
The staff at Portland house welcomed her into the nursing home in a lovely friendly and caring way.
The attention she received was excellent from the manager,
nurses, carers and everyone else, they were always calling into her room to check on her and chat with her.
The visiting policy was brilliant in that I and my family could visit her whenever we liked.
Top class nursing home, thanks to all the staff who were so kind to my mum.
Reply from Denise Jones, Manager at Portland House
It was a pleasure to look after a lovely lady, and to get to know the family.
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Review from D P (Son of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is being well looked after considering her age and condition. Staff are friendly and nursing staff very caring.
Reply from Denise Jones, Manager at Portland House
Thank you for your comments; she has reached a mile stone of a 101-years this year and is a pleasure to look after.
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Review from Yvonne M (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful management and staff. Excellent nursing care. Very good food.
Reply from Denise Jones, Manager at Portland House
Would like to thank the family for their review and also gave a personal thank to all members of staff which was appreciated by all.
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Review from Paul P (Son of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been staying at Portland House for nearly three years. The staff are excellent and go out their way to help him and he is very well cared for. His room is always tidy, clothes returned nicely laundered and they were accommodating when we took some of dad's things from home. The food is of
a good standard and always plenty of it. The nurses and carers are a credit to the home.
Reply from Denise Jones, Manager at Portland House
Thank you very much for your kind review. It is a pleasure to care for Dad.
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Review from Sonia R (Wife of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has only been a resident of the home for 3 weeks but so far I have been impressed with the attention the care staff are making to him. He has been quite a challenge but the staff have referred him appropriately and have been patient with him.
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Review from Gwyneth K (Daughter of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We recently had a bereavement in our family and my brother and myself had to tell our mother that her youngest son had died. Portland House have been extremely supportive both to ourselves and offered amazing support to Mum, giving her extra attention as she needs it. I would like to thank the manager
and all the staff for their love and support during this upsetting time.
Reply from Denise Jones, Manager at Portland House
Many thanks for your kind words. It is a pleasure to look after mum.
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Review from Peter R (Son of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my mother was placed in Portland House in the last few months of her life when she had very poor mobility and complex nursing needs. Due to this and Covid restrictions, she couldn't enjoy the full facilities on offer. However, she enjoyed 5-star quality food, high quality personal care
in a very clean and well-maintained environment. The staff and manager did their best to improve Mum's experience with a room change allowing her sight to the outside garden. They facilitated relative's requests and visits and provided outstanding care and support.
Reply from Denise Jones, Manager at Portland House
Many thanks for your review. Your kind words are very much appreciated.
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Review from P G (Next of Kin) published on 9 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care is homely and personal. Contact with me is very good. Resident was poorly on entry but has since put on weight and is content.
Reply from Denise Jones, Manager at Portland House
Many thanks for your review. These words are very much appreciated.
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Review from John M (Husband of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Portland House for 14 months; she passed away on the 18th of January 2021. The care she received was second to none, all the staff were wonderful, meals were very good, the care, kindness were excellent. I would highly recommend Portland House for care and nursing.
Reply from Denise Jones, Manager at Portland House
Many thanks for your review. It was a pleasure looking after your wife. We will miss you as a family.
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Review from Hazel E (Sister of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout this very difficult twelve months, all the staff at Portland House Shrewsbury have been outstanding with care for patients and relatives always a priority. The consideration for visiting relatives has been very good with all the possibilities to enable visits been taken. On behalf of my sister,
I would like to thank them very much.
Reply from Denise Jones, Manager at Portland House
Many thanks for your review. It's a pleasure looking after your sister.
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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Portland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.834 for Portland House is calculated as follows: ( (147 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 175 Ratings = 4.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Portland House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Denise

Denise Jones

Job Title: Registered Care Home Manager Joined: 2014

I've been the registered manager at Portland House Nursing Home since 2014 which is a 32 bedded nursing home for the elderly. I have been a qualified nurse for 40years and I've specialised in older people nursing for 31 years.
My role entails ensuring the delivery of person centred care and leading my team,
I operate an open-door policy and have good communication with staff, residents, and relatives

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portland House to verify any information. View our terms and conditions. Portland House has an Enhanced Service - more info.