






Portland House provides high-quality care and nursing services in a homely environment. Care is aimed at older people in Shrewsbury and Shropshire. Services are also offered for those with dementia and its associated conditions.
Portland House is dedicated to the highest standards of care for its residents. At Portland House highly trained and dedicated staff are on hand 24 hours every day of the year to provide nursing support to residents...
Care Provided by Portland House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdresser/ chiropody/ toiletries excluded in fee
The price(s) shown are provided by the care home. Contact Portland House for full pricing details and T&Cs.
Contact Portland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Capital Care Group
- Private Owned
Person in charge
- Denise Jones(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (1)
Visiting
- No visiting restrictions
Parking
- Car park on site
Portland House Reviews (60)
Portland House has a Review Score of 9.8 (9.845) out of 10, based on 19 reviews in the last 2 years.
Over all time Portland House has 60 reviews.
Cannot thank the team at Portland House enough for the time and care they gave my dad. He always felt like one of the family as opposed to just another patient. The time, effort and manner in which the team made him feel human and valued I cannot thank them enough for. All of which made his final weeks very comfortable and peaceful.
Thank you very much for such kind words, it was a pleasure to care for dad.
The staff were caring to my son.
Thank you very much for your kind words, I am sorry he was not with us for long.
The manager and staff are always available to talk about any concerns you may have.
We were made to feel welcome, could visit Mum at any time for as long as we wanted to and were never made to feel we were in the way.
Mum’s room was treated as her own home and we were able to decorate it with any pictures or ornaments we liked to create a pretty and stimulating environment for her. The residents are treated with respect and dignity with their personal care, how they are dressed, talked to, with and about etc.
As well as nursing everyone here from the manager to the maintenance man genuinely cares about the people in their charge.
Thank you very much for your kind words. You are always welcome at Portland House. Mum will be missed
My mother spent over 2 years at Portland House at the end of her life and we found the level of care offered by all the staff to be very high. There is a very homely, warm atmosphere and you feel every effort is made to keep residents comfortable, clean, well-fed and engaged. Very special thanks and gratitude to the nurses, carers and all those involved in alleviating my mum's suffering at the end, their kindness and support towards me.
Thank you for your kind words. It was a pleasure to care for Mum.
Everyone was helpful and made us feel that Dad was in safe hands and that he mattered to them. Dad was comfortable and supported throughout his time in the home. The staff are friendly and approachable. They made you welcome any time of day or night.
Thank you very much for your kind words, it was a pleasure to care for Dad.
Mum is so happy here, which is such a relief for me and the rest of the family. Mum enjoys the activities and music, especially singing the old songs she grew up with. She has a lovely room with an ensuite bathroom and it's full of her favourite things. The staff are great with Mum, she enjoys their company, fun and laughter, and they take good care of her.
Thank you very much for your kind words, it is a pleasure to care for your mum, if you have any ideas regarding activities please let us know.
My mother is extremely confused but seems very happy at Portland House. I am unable to visit as often as I would like because of personal circumstances but I have no concerns at all about the excellent care and attention that my mother receives.
Thank you very much for your kind words, It is a pleasure to care for your mum.
The staff etc were fantastic and I can wish for Mum to be able to go in there permanently, as I know she will be taken care of without having to worry.
Thank you for your kind words. Mum is always welcome with us.
My mum has been a resident of Portland House for many years. She is comfortable and happy. She loves her room which looks out onto the entrance, so enjoys seeing people coming and going on the odd occasion she stays in there. The nursing home is exceptionally well led and my mum's medical and well being needs are attended to with diligence by the experienced nurses and carers. Any questions or concerns I have raised have been resolved quickly. The staff have recently been extra caring and supportive due to a family bereavement, for which I am extremely grateful. It is such a great comfort to me to know that my mum is so well cared for.
Thank you very much for your kind words, it is a pleasure to look after Mum and support you all as a family.
Everyone is so friendly, welcoming and helpful.
Thank you very much for your kind words. It is a pleasure to look after Dad.
I have found staff to be friendly and approachable and if I ever have any questions or issues they are answered and resolved immediately. The inside of the home is beautiful and well-maintained and it's lovely to see the residents enjoying mealtimes together where possible. Everywhere is very clean and the communal rooms are bright and comfortable. Staff really care about the resident's family members as well as the resident. The manager has been very supportive and her office door is always open for a chat or a cry! Mum has a lovely, light airy room and enjoys seeing the staff passing her door. She is safe and cared for and that is the most important thing.
Thank you very much for your extremely kind words. It is a pleasure to care for Mum.
I would not hesitate to recommend Portland House to anyone considering it.
Many thanks for your kind words, these kind words are very much appreciated.
Making the difficult decision to accept you can't give the care your parent needs at home anymore is solely destroying. But finding the gem that is Portland House has helped restore my faith in the care system. The care my dad is receiving at Portland House is exceptional. The staff are friendly and attentive, and it has a real family feel about it. The matron is very approachable, the nurses are great, and the care staff do care! Then all the people behind the scenes, domestic, kitchen admin etc are always friendly too.
Thank you very much for your kind words. It is a pleasure to look after Dad.
My father seems to have settled in well at Portland House Care Home after being unable to cope at home following a stroke and several hospital stays. The manager and all the staff are friendly and have been very supportive to us.
Many thanks for your kind words, it is a pleasure to look after Dad.
Although Mum has only been at Portland House for a month, she has settled in well and seems to be happy, which from my point of view, is brilliant. I have not met all the staff, but those that I have met seem to be very caring and are now getting used to Mum and what she needs, which puts me at ease because, at the end of the day, you are leaving your family member to be looked after by strangers who you do not know, but I have no concerns, she looks well. As for the management, I have said before that I can't say thank you enough for all your help in the process of getting Mum into Portland House and everything that needs to be done to ensure that she feels comfortable. The nurses and carers are friendly and listen when I have a query and action are taken, plus will always have a chat if they are around when I arrive to visit Mum; no matter how busy they are, they will always find the time to say hello, from my point of view this is a massive plus.
Thank you very much for your kind words. It is a pleasure to look after mum.
As a family, we have great confidence in the staff. They have shown to be caring and attentive and shown an interest in dad's welfare and have made a great effort to get to know and understand him as the man he was and his past etc. Also, they are aware that he is anxious about his wife and family and they do their best to reassure him. They're extremely helpful and supportive.
Thank you for your kind words. It is a pleasure to care for Dad.
I have always found Portland House staff helpful and supportive. If there were any concerns we have been contacted by telephone to discuss the matter. Our overall impression is that Portland House is well run by the care manager and the care team.
We have found the staff very caring and pleasant.
The staff at Portland house welcomed her into the nursing home in a lovely friendly and caring way.
The attention she received was excellent from the manager, nurses, carers and everyone else, they were always calling into her room to check on her and chat with her.
The visiting policy was brilliant in that I and my family could visit her whenever we liked.
Top class nursing home, thanks to all the staff who were so kind to my mum.
It was a pleasure to look after a lovely lady, and to get to know the family.
Mother is being well looked after considering her age and condition. Staff are friendly and nursing staff very caring.
Thank you for your comments; she has reached a mile stone of a 101-years this year and is a pleasure to look after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Portland House.
There are no upcoming events for Portland House.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: Capital Care Group
Accreditations
There are no accreditations posted yet for Portland House.
Meet the Team (3)

My role entails ensuring the delivery of person centred care and leading my team, to deliver high- quality care and support.
I operate an open-door policy and have good communication with staff, residents, and relatives

I have worked within the care industry since 2007, I have been with the company since 2015. My role is to ensure the smooth day- to- day running of the home. I support management, staff, residents, families and all external professionals.

At our Care Home, we believe that meaningful daily activities are essential for physical health, emotional well-being, and social connection.
Our residents enjoy a variety of engaging activities, including:- Arts and crafts
- Music sessions and sing-alongs
- Games and quizzes
- Movie afternoons
- Birthday and holiday celebrations
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portland House to verify any information. View our terms and conditions. Portland House has an Enhanced Service -more info.