Submit a Review for Charnwood Oaks
Sullington Road, Shepshed, Loughborough, LE12 9JG
View full details of Charnwood OaksLatest Reviews for Charnwood Oaks
27 January 2026
I am very happy with the way mum was taken care of at Carnwood Oaks. It is a clean, properly run home with a high standard of care given. The staff were very supportive and approachable when my mum sadly passed away. I had no concerns about her care.
09 January 2026
I am coming to the end of my stay & I would like to praise all members of staff for treating me with nothing but kindness & dignity during my stay. They could predict when I needed more help during my stay. For one part of my stay I was ill with sickness when one person stayed with me as much as he
could, he even tried to work out what I could take as sustenance, so he blitzed something up for me to drink. Where I would be without this care I do not know. The remainder of the time I was treated like a friend, without avoiding giving the utmost care. I stayed from June 2025-Dec2025
23 December 2025
My wife and I visited Charnwood Oaks prior to our friend, who had pancreatic cancer, being admitted. We were given a tour of the whole facility and came to the conclusion that it would be suitable for our friend as we could not fault it in any way.
Our friend was a resident for about six weeks prior
to her death and we could not fault any aspect of the facility.
The carers were most professional, with some going above and beyond their duty.
When visiting, we were always warmly greeted and given an update on our friend's condition.
Thank you for everything.
04 September 2025
At a very stressful time, the care staff were both patient and understanding. Nothing was too much to ask. However there were times when the shortage of staff had an impact on everyone, including my mother.
I would say that the nursing home was shabby and lacklustre with blinds at windows broken
and storage facilities again shabby. Cleanliness could be improved, as could safety for residents, as several times another person entered my Mother's room and went to sleep in a chair or stood and looked at her. Also a number of times the call button didn't work or was not answered, causing my mother to feel some concern in the evenings.
21 August 2025
My uncle himself reported the carers at Charnwood Oaks as being wonderful to him. As a family we have been very grateful for the kindness, understanding, caring and patience given to my uncle throughout his stay as well as the high level of professional standard of care he received. Many thanks from
all of us.
15 August 2025
The are home is a lovely environment for residents and carers. Mum and dad had lovely downstairs rooms near each other. The staff kept them very comfortable. My mum needed a lot of personal care after her strokes. She needed multiple staff to use a hoist to dress her, toilet her and clean her. They
played music and games with her and encouraged her to sing. They were loving and friendly and respected her dignity.
05 August 2025
Overall, this was a clean, spacious, well-laid-out care home. In particular, the day staff and medical staff were kind and treated residents with care and dignity. I think the variety of care needs can be overwhelming for the staff at times, and the night staff need improvement.
14 May 2025
Fantastic home and the staff are amazing. My mother has just recently passed after only being there for 5 months. The love, care and support that was given to my mother as outstanding and they also supported and cared for me to during Mum's horrible phase of illness and dementia. Keep up the good
work them, you are all amazing.
24 February 2025
Took good care of my husband.
Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.
07 February 2025
My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum.
Thank you.
24 January 2025
Our mum was only at Charnwood Oaks for a few weeks for what turned out to be end of life care.
The care she received from the nurses and carers was excellent. As was the support provided to the family. Mum was treated with compassion and dignity.
12 December 2024
My father in law is not the easiest of gentlemen, Charnwood Oaks looks after him well, sort out his needs and put into place the things I ask for e.g omletter without pepper.
25 November 2024
Mum was a resident at Charnwood Oaks for 8 years before passing away last month. Clearly this has been a lengthy journey for mum and although there's always room for improvement, I really want to give a massive shout-out to the carers and nurses for their sheer graft and dedication to the residents,
as well as their welcoming attitude towards visitors. I have no idea how they get through one 12 hour shift, never mind day after day. It was so helpful being able to pop in to see mum at any time of the day or night and to have a chat with whoever happened to be on shift. The staff became like second family over the years! Thank you all so much for your care of mum and friendship to me.
25 November 2024
My wife was a resident at Charnwood Oaks for a couple of years until she sadly passed away very recently. During her time here, unfortunately, she became totally bedridden and the care, attention and dignity she was given by the carers throughout was absolutely fantastic. Whenever I visited, no
matter what time of day, I was always fondly greeted by all of the staff and nothing was ever too much trouble. I was always kept fully informed of how my wife was doing and I have to finish by saying that Charnwood Oak staff have all helped me too tremendously throughout this time to which I am very very grateful for.
18 October 2024
Very poor. Currently lying in bed full of faeces. Cannot get hold of care assistants. When they do walk in they speak in their own language and swear at me. No wash for over 7 days. The food is very poor. Developed pressure sores.
15 May 2024
My mother was made to feel valued and treated with respect. Staff were very understanding of her needs. I only wish she had been a resident here from the beginning - her previous care home was not good.
The building is very pleasant and visiting never a problem. My mother sadly passed away and the
staff were really helpful.
15 May 2024
My Mother spent 12 months at this care home until she passed away there. During this time she was treated with dignity respect and given the care that you would want your mother to have. All the staff works so hard to make the resident's life a comfortable and contented one. The care team the
cleaning team and the team that prepares the food are 100% committed to their role.
I'd also like to thank the medical practitioners who work in conjunction with the Oaks for their openness honesty and support.
15 May 2024
We found that the staff were excellent carers for our Mother, at times she was confused and sad but all the carers treated her calmly and considerately. Giving her comfort and reassurance. I wish to say that the activities were excellent getting Mum involved and doing things I didn't know she could
do, we have wonderful pictures of her smiling and enjoying them. Thank you from all the family for the professionalism and care given.
17 April 2024
My mother was very well cared for during her stay at Charnwood Oaks. As expected, she passed away peacefully and all instructions for this event were followed.
During my visits, I could see that Mum was comfortable and looked after with lots of care and attention.
08 April 2024
Greeted with reassuring smiles and open arms, we immediately felt at home, dispelling any concerns about either the care or the facility. Whilst Mum was only a resident for a short period of time, I was blown away by the care and support she received, always with concern for her well-being and
compassion. The nursing staff were attentive and diligent, no request was too much trouble and I certainly was left feeling she was in great hands. Her room was bright and cheery, with music and photos all around and I was encouraged to visit at any time. Although Mum wasn't well enough to participate in any activities, I saw other residents enjoying music/games and crafts. The care and dignity afforded to Mum whilst a resident at Charnwood Oaks surpassed my expectations and I am truly thankful to all the staff there.
Latest Reviews for Charnwood Oaks
27 January 2026
I am very happy with the way mum was taken care of at Carnwood Oaks. It is a clean, properly run home with a high standard of care given. The staff were very supportive and approachable when my mum sadly passed away. I had no concerns about her care.
09 January 2026
I am coming to the end of my stay & I would like to praise all members of staff for treating me with nothing but kindness & dignity during my stay. They could predict when I needed more help during my stay. For one part of my stay I was ill with sickness when one person stayed with me as much as he
could, he even tried to work out what I could take as sustenance, so he blitzed something up for me to drink. Where I would be without this care I do not know. The remainder of the time I was treated like a friend, without avoiding giving the utmost care. I stayed from June 2025-Dec2025
23 December 2025
My wife and I visited Charnwood Oaks prior to our friend, who had pancreatic cancer, being admitted. We were given a tour of the whole facility and came to the conclusion that it would be suitable for our friend as we could not fault it in any way.
Our friend was a resident for about six weeks prior
to her death and we could not fault any aspect of the facility.
The carers were most professional, with some going above and beyond their duty.
When visiting, we were always warmly greeted and given an update on our friend's condition.
Thank you for everything.
04 September 2025
At a very stressful time, the care staff were both patient and understanding. Nothing was too much to ask. However there were times when the shortage of staff had an impact on everyone, including my mother.
I would say that the nursing home was shabby and lacklustre with blinds at windows broken
and storage facilities again shabby. Cleanliness could be improved, as could safety for residents, as several times another person entered my Mother's room and went to sleep in a chair or stood and looked at her. Also a number of times the call button didn't work or was not answered, causing my mother to feel some concern in the evenings.
21 August 2025
My uncle himself reported the carers at Charnwood Oaks as being wonderful to him. As a family we have been very grateful for the kindness, understanding, caring and patience given to my uncle throughout his stay as well as the high level of professional standard of care he received. Many thanks from
all of us.
15 August 2025
The are home is a lovely environment for residents and carers. Mum and dad had lovely downstairs rooms near each other. The staff kept them very comfortable. My mum needed a lot of personal care after her strokes. She needed multiple staff to use a hoist to dress her, toilet her and clean her. They
played music and games with her and encouraged her to sing. They were loving and friendly and respected her dignity.
05 August 2025
Overall, this was a clean, spacious, well-laid-out care home. In particular, the day staff and medical staff were kind and treated residents with care and dignity. I think the variety of care needs can be overwhelming for the staff at times, and the night staff need improvement.
14 May 2025
Fantastic home and the staff are amazing. My mother has just recently passed after only being there for 5 months. The love, care and support that was given to my mother as outstanding and they also supported and cared for me to during Mum's horrible phase of illness and dementia. Keep up the good
work them, you are all amazing.
24 February 2025
Took good care of my husband.
Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.
07 February 2025
My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum.
Thank you.
24 January 2025
Our mum was only at Charnwood Oaks for a few weeks for what turned out to be end of life care.
The care she received from the nurses and carers was excellent. As was the support provided to the family. Mum was treated with compassion and dignity.
12 December 2024
My father in law is not the easiest of gentlemen, Charnwood Oaks looks after him well, sort out his needs and put into place the things I ask for e.g omletter without pepper.
25 November 2024
Mum was a resident at Charnwood Oaks for 8 years before passing away last month. Clearly this has been a lengthy journey for mum and although there's always room for improvement, I really want to give a massive shout-out to the carers and nurses for their sheer graft and dedication to the residents,
as well as their welcoming attitude towards visitors. I have no idea how they get through one 12 hour shift, never mind day after day. It was so helpful being able to pop in to see mum at any time of the day or night and to have a chat with whoever happened to be on shift. The staff became like second family over the years! Thank you all so much for your care of mum and friendship to me.
25 November 2024
My wife was a resident at Charnwood Oaks for a couple of years until she sadly passed away very recently. During her time here, unfortunately, she became totally bedridden and the care, attention and dignity she was given by the carers throughout was absolutely fantastic. Whenever I visited, no
matter what time of day, I was always fondly greeted by all of the staff and nothing was ever too much trouble. I was always kept fully informed of how my wife was doing and I have to finish by saying that Charnwood Oak staff have all helped me too tremendously throughout this time to which I am very very grateful for.
18 October 2024
Very poor. Currently lying in bed full of faeces. Cannot get hold of care assistants. When they do walk in they speak in their own language and swear at me. No wash for over 7 days. The food is very poor. Developed pressure sores.
15 May 2024
My mother was made to feel valued and treated with respect. Staff were very understanding of her needs. I only wish she had been a resident here from the beginning - her previous care home was not good.
The building is very pleasant and visiting never a problem. My mother sadly passed away and the
staff were really helpful.
15 May 2024
My Mother spent 12 months at this care home until she passed away there. During this time she was treated with dignity respect and given the care that you would want your mother to have. All the staff works so hard to make the resident's life a comfortable and contented one. The care team the
cleaning team and the team that prepares the food are 100% committed to their role.
I'd also like to thank the medical practitioners who work in conjunction with the Oaks for their openness honesty and support.
15 May 2024
We found that the staff were excellent carers for our Mother, at times she was confused and sad but all the carers treated her calmly and considerately. Giving her comfort and reassurance. I wish to say that the activities were excellent getting Mum involved and doing things I didn't know she could
do, we have wonderful pictures of her smiling and enjoying them. Thank you from all the family for the professionalism and care given.
17 April 2024
My mother was very well cared for during her stay at Charnwood Oaks. As expected, she passed away peacefully and all instructions for this event were followed.
During my visits, I could see that Mum was comfortable and looked after with lots of care and attention.
08 April 2024
Greeted with reassuring smiles and open arms, we immediately felt at home, dispelling any concerns about either the care or the facility. Whilst Mum was only a resident for a short period of time, I was blown away by the care and support she received, always with concern for her well-being and
compassion. The nursing staff were attentive and diligent, no request was too much trouble and I certainly was left feeling she was in great hands. Her room was bright and cheery, with music and photos all around and I was encouraged to visit at any time. Although Mum wasn't well enough to participate in any activities, I saw other residents enjoying music/games and crafts. The care and dignity afforded to Mum whilst a resident at Charnwood Oaks surpassed my expectations and I am truly thankful to all the staff there.