Charnwood Oaks

After a relatively short stay, sadly my aunt passed away at the age of 97. She had been at Charnwood Oaks for 4 months. And after moving there from Derby I could straight away see a significant difference in the care she was given. I was so impressed with the professionalism of the staff, moreso as I got to know them the empathy they showed during difficult circumstances. The were tenacious as so caring about adding value at doing their best for my aunt. Well done team.

I cannot thank everyone at this care home enough for the exceptional care, kindness, and compassion shown to my mum. Every member of staff went above and beyond to ensure she was comfortable, respected, and treated with genuine warmth and dignity.

The home itself is beautiful, welcoming, and always impeccably clean, creating a lovely environment for residents and visitors alike. The staff are truly outstanding-professional, caring, and always willing to go the extra mile. Nothing was ever too much trouble, and it gave me complete peace of mind knowing my mum was in such capable and compassionate hands.

I am incredibly grateful to the entire team for everything they have done and would highly recommend this care home to anyone looking for outstanding care for a loved one. Thank you for making such a difficult time so much easier.

The staff that cared for my mother during her 15 months at Charnwood Oaks were wonderful. From the first day she was made to feel welcome & treated with respect & kindness. From entering the home, you can see how clean & well kept it is, many of her relatives commented abut this. My mum loved the wide variety of food that was served & enjoyed the lovely restaurant. She was kept happy & motivated by the amazing entertainment staff who work so hard to keep all the residents active & happy. My mum made lots of new friends during her stay & we will always be so grateful to all concerned.

My mother was admitted in Sept 2025 and the care she has received has been beyond my expectations. I have no concerns, have been kept fully informed and am more than happy to recommend this facility.

I was very happy with all aspects of the care she received.

Thank you Charnwood Oaks for making a difficult time for our family feel as supported and well- managed as possible.

My nanna was here for many years and was cared for above and beyond mangers was quick to resolve anything that was brought up with up most respect and care the staff was absolutely fantastic and cared for my Nan has if she was there own

My husband was a resident in the home for three weeks, during which time he was treated with dignity, kindness and respect. The staff were always helpful and could not do enough to ensure his comfort in a warm and friendly manner. A lot of thought has gone into providing activities as part of care. My thanks to you all.

I am very happy with the way mum was taken care of at Carnwood Oaks. It is a clean, properly run home with a high standard of care given. The staff were very supportive and approachable when my mum sadly passed away. I had no concerns about her care.

I am coming to the end of my stay & I would like to praise all members of staff for treating me with nothing but kindness & dignity during my stay. They could predict when I needed more help during my stay. For one part of my stay I was ill with sickness when one person stayed with me as much as he could, he even tried to work out what I could take as sustenance, so he blitzed something up for me to drink. Where I would be without this care I do not know. The remainder of the time I was treated like a friend, without avoiding giving the utmost care. I stayed from June 2025-Dec2025

Thank you for everything.

I would say that the nursing home was shabby and lacklustre with blinds at windows broken and storage facilities again shabby. Cleanliness could be improved, as could safety for residents, as several times another person entered my Mother's room and went to sleep in a chair or stood and looked at her. Also a number of times the call button didn't work or was not answered, causing my mother to feel some concern in the evenings.

My uncle himself reported the carers at Charnwood Oaks as being wonderful to him. As a family we have been very grateful for the kindness, understanding, caring and patience given to my uncle throughout his stay as well as the high level of professional standard of care he received. Many thanks from all of us.

The are home is a lovely environment for residents and carers. Mum and dad had lovely downstairs rooms near each other. The staff kept them very comfortable. My mum needed a lot of personal care after her strokes. She needed multiple staff to use a hoist to dress her, toilet her and clean her. They played music and games with her and encouraged her to sing. They were loving and friendly and respected her dignity.

Overall, this was a clean, spacious, well-laid-out care home. In particular, the day staff and medical staff were kind and treated residents with care and dignity. I think the variety of care needs can be overwhelming for the staff at times, and the night staff need improvement.

Fantastic home and the staff are amazing. My mother has just recently passed after only being there for 5 months. The love, care and support that was given to my mother as outstanding and they also supported and cared for me to during Mum's horrible phase of illness and dementia. Keep up the good work them, you are all amazing.

Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.

My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum. Thank you.

The care she received from the nurses and carers was excellent. As was the support provided to the family. Mum was treated with compassion and dignity.

My father in law is not the easiest of gentlemen, Charnwood Oaks looks after him well, sort out his needs and put into place the things I ask for e.g omletter without pepper.