Charnwood Oaks

Sullington Road, Shepshed, Loughborough LE12 9JG

Charnwood Oaks, Loughborough, Leicestershire
Charnwood Oaks, Loughborough, Leicestershire
Charnwood Oaks, Loughborough, Leicestershire

Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.

Group: Prime Life Ltd

Person in charge: Emma Titlow (Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 84 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 84

Rooms with ensuite WC: 84

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Television point in own room

Latest CQC* Report on Charnwood Oaks: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 31 Jan 2017

Single room with full en-suite bathroom


7.6 Charnwood Oaks has a Review Score of 7.6 (7.586)

The Review Score of 7.6 (maximum of 10) for Charnwood Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Charnwood Oaks in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.217 for Charnwood Oaks is calculated as follows: ( (11 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 23 Ratings = 4.217

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.369 Points relating to the number of positive Reviews for Charnwood Oaks is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 16.8 positive Reviews (84 registered beds ÷ 5). 2 Reviews ÷ 16.8 Target = 0.119

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Charnwood Oaks?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Charnwood Oaks

  • Daughter of Resident/Service User
  • Granddaughter of Resident/Service User

My grandad had approximately six weeks of good care. The carers of the unit he was on were very caring, kind, showed compassion and treated my grandad as an individual with respect and dignity at all times. Similarly, the carers, kitchen, cleaning staff were all friendly, welcoming and nothing was too much trouble. The senior carers always kept us as a family up to date with information and involved us as a family.
However, unfortunately, one upsetting experience for me is how I do not feel the qualified nursing staff managed my grandad's symptoms of agitation effectively. I consider that my grandad had days of distressing agitation until I requested a syringe driver pump be commenced. This did finally commence on December 26, 2016, and grandad did die peacefully on the 27th December 2016.

How likely would you be to recommend Charnwood Oaks? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My father lived and was loved at Charnwood Oaks for almost two years, following a lengthy stay in hospital which rendered him disabled and unable to care for himself at home. This was a traumatic time for him. Staff quickly reassured him and made him feel safe, and established a warm, fun and caring rapport. He loved their company and I would say that he was happier there for those two years than he had been for a long time previously. He enjoyed trips out, even though these were difficult to manage, his being wheelchair bound. He loved his food. The family get togethers, such as the Christmas party and the annual bonfire night and garden party were wonderful occasions when families joined in . Nursing staff were vigilant, quick to alert us to any concern and prompt action taken. The care offered to him and to us his family, during the last few days of his life was outstanding. He made his 'final journey' from Charnwood Oaks with staff assembled to see him off.

How likely would you be to recommend Charnwood Oaks? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Charnwood Oaks