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Charnwood Oaks

Sullington Road, Shepshed, Loughborough, Leicestershire LE12 9JG
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Charnwood Oaks, Loughborough
Charnwood Oaks, Loughborough
Charnwood Oaks, Loughborough

Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.

Care Provided by Charnwood Oaks

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,474From £1,474
Residential Dementia CareFrom £1,474From £1,474
Nursing CareFrom £1,474From £1,474
Nursing Dementia CareFrom £1,474From £1,474

Contact Charnwood Oaks to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • RYAN STANTON (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: -1

Room Information

  • Single Rooms (84)
  • Single Rooms with ensuite Wet Room (84)

Charnwood Oaks Reviews (75)

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9.5

Charnwood Oaks has a Review Score of 9.5 (9.473) out of 10, based on 22 reviews in the last 2 years. Over all time Charnwood Oaks has 75 reviews.

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Review from Helen E (Daughter of Resident) published on 13 July 2026 Submitted via Website
Overall Experience

I cannot thank everyone at this care home enough for the exceptional care, kindness, and compassion shown to my mum. Every member of staff went above and beyond to ensure she was comfortable, respected, and treated with genuine warmth and dignity.

The home itself is beautiful, welcoming, and always impeccably clean, creating a lovely environment for residents and visitors alike. The staff are truly outstanding-professional, caring, and always willing to go the extra mile. Nothing was ever too much trouble, and it gave me complete peace of mind knowing my mum was in such capable and compassionate hands.

I am incredibly grateful to the entire team for everything they have done and would highly recommend this care home to anyone looking for outstanding care for a loved one. Thank you for making such a difficult time so much easier.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words, it will mean a lot to the team at Charnwood Oaks.

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Review from Karen H (Daughter of Resident) published on 2 June 2026 Submitted via Postal Card
Overall Experience

The staff that cared for my mother during her 15 months at Charnwood Oaks were wonderful. From the first day she was made to feel welcome & treated with respect & kindness. From entering the home, you can see how clean & well kept it is, many of her relatives commented abut this. My mum loved the wide variety of food that was served & enjoyed the lovely restaurant. She was kept happy & motivated by the amazing entertainment staff who work so hard to keep all the residents active & happy. My mum made lots of new friends during her stay & we will always be so grateful to all concerned.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your really kind words and for taking the time to complete this review.

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Review from Liz G (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience

My mother was admitted in Sept 2025 and the care she has received has been beyond my expectations. I have no concerns, have been kept fully informed and am more than happy to recommend this facility.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words, it will mean a lot to the team at Charnwood Oaks.

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Review from John B (Husband of Resident) published on 27 March 2026 Submitted via Website
Overall Experience
I would sincerely like to thank Charnwood Oaks care home. lNothing was too much trouble for the staff looking after my wife, and they always treated her with compassion and dignity.
Although she had Alzheimer's, she was able to connect with staff and have a smile and a chuckle.
Staff were caring and considerate and always updated me as to how my wife had been getting on. They were able to find food that she enjoyed eating and which suited her changing needs.
The home was clean and staff were efficient and kind, alway asking about my wellbeing too.
I am grateful that my wife seemed happy there and that the whole family were well informed and could be there at the end of her time.

I was very happy with all aspects of the care she received.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words, it will mean a lot to the team at Charnwood Oaks

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Review from Rachel O (Daughter of Resident) published on 23 March 2026 Submitted via Website
Overall Experience
We are so grateful for the care Mum received at Charnwood Oaks in her last few months of life. Staff were always so kind and respectful to our family as a whole, and they treated Mum professionally and with great compassion. Everyone at the home was friendly and welcoming and we were pleased we had found such a homely environment for Mum's medical needs to be met.
Staff easily adapted Mum's care to meet her changing needs and sought timely medical advice as necessary. Mum was kept comfortable throughout her time there.
Our family appreciated being kept informed of any change with Mum in a timely way, and this enabled us all to be present at the end of her life which was managed peacefully and with great dignity.

Thank you Charnwood Oaks for making a difficult time for our family feel as supported and well- managed as possible.

Reply from Diane Smith, Director at Charnwood Oaks

Thank you for your kind words, especially at a difficult time, it will mean a lot to the team at Charnwood Oaks.

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Review from P S (Granddaughter of Resident) published on 6 March 2026 Submitted via Website
Overall Experience

My nanna was here for many years and was cared for above and beyond mangers was quick to resolve anything that was brought up with up most respect and care the staff was absolutely fantastic and cared for my Nan has if she was there own

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words, they will mean a lot to the team at Charnwood Oaks.

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Review from K L (Wife of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience

My husband was a resident in the home for three weeks, during which time he was treated with dignity, kindness and respect. The staff were always helpful and could not do enough to ensure his comfort in a warm and friendly manner. A lot of thought has gone into providing activities as part of care. My thanks to you all.

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Review from M H (Son of Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience

I am very happy with the way mum was taken care of at Carnwood Oaks. It is a clean, properly run home with a high standard of care given. The staff were very supportive and approachable when my mum sadly passed away. I had no concerns about her care.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for taking the time to complete this review and for your kind words.

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Review from Gillian R (Resident / Service User) published on 9 January 2026 Submitted via Website
Overall Experience

I am coming to the end of my stay & I would like to praise all members of staff for treating me with nothing but kindness & dignity during my stay. They could predict when I needed more help during my stay. For one part of my stay I was ill with sickness when one person stayed with me as much as he could, he even tried to work out what I could take as sustenance, so he blitzed something up for me to drink. Where I would be without this care I do not know. The remainder of the time I was treated like a friend, without avoiding giving the utmost care. I stayed from June 2025-Dec2025

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words and for taking the time to complete this review. We are pleased you enjoyed your stay with us.

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Review from Stephen H (Power of Attorney of Resident) published on 23 December 2025 Submitted via Website
Overall Experience
My wife and I visited Charnwood Oaks prior to our friend, who had pancreatic cancer, being admitted. We were given a tour of the whole facility and came to the conclusion that it would be suitable for our friend as we could not fault it in any way.
Our friend was a resident for about six weeks prior to her death and we could not fault any aspect of the facility.
The carers were most professional, with some going above and beyond their duty.
When visiting, we were always warmly greeted and given an update on our friend's condition.

Thank you for everything.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words and for taking the time to complete this review.

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Review from M W (Daughter of Resident) published on 4 September 2025 Submitted via Website
Overall Experience
At a very stressful time, the care staff were both patient and understanding. Nothing was too much to ask. However there were times when the shortage of staff had an impact on everyone, including my mother.

I would say that the nursing home was shabby and lacklustre with blinds at windows broken and storage facilities again shabby. Cleanliness could be improved, as could safety for residents, as several times another person entered my Mother's room and went to sleep in a chair or stood and looked at her. Also a number of times the call button didn't work or was not answered, causing my mother to feel some concern in the evenings.

Reply from diane Smith, Director at Charnwood Oaks

On behalf of the home and company, could I please offer my apologies that standards fell below the expected standards and that your family endured undue distress as a result. I will ask my team to review your concerns to ensure that we learn from any errors we may have made and to ensure that other families do not have the same experience.Thank you for taking the time to complete this review.

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Review from Beth C (Niece of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience

My uncle himself reported the carers at Charnwood Oaks as being wonderful to him. As a family we have been very grateful for the kindness, understanding, caring and patience given to my uncle throughout his stay as well as the high level of professional standard of care he received. Many thanks from all of us.

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Review from Janet B (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card
Overall Experience

The are home is a lovely environment for residents and carers. Mum and dad had lovely downstairs rooms near each other. The staff kept them very comfortable. My mum needed a lot of personal care after her strokes. She needed multiple staff to use a hoist to dress her, toilet her and clean her. They played music and games with her and encouraged her to sing. They were loving and friendly and respected her dignity.

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Review from K B (Granddaughter of Resident) published on 5 August 2025 Submitted via Postal Card
Overall Experience

Overall, this was a clean, spacious, well-laid-out care home. In particular, the day staff and medical staff were kind and treated residents with care and dignity. I think the variety of care needs can be overwhelming for the staff at times, and the night staff need improvement.

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Review from Anne N (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

Fantastic home and the staff are amazing. My mother has just recently passed after only being there for 5 months. The love, care and support that was given to my mother as outstanding and they also supported and cared for me to during Mum's horrible phase of illness and dementia. Keep up the good work them, you are all amazing.

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Review from J H (Wife of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience
Took good care of my husband.

Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.

Reply from Diane Smith, Director at Charnwood Oaks

Thank you for taking the time to complete this review and for your kind words.

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Review from Mandy B (Daughter of Resident) published on 7 February 2025 Submitted via Postal Card
Overall Experience

My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum. Thank you.

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Review from Hazel H (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card
Overall Experience
Our mum was only at Charnwood Oaks for a few weeks for what turned out to be end of life care.

The care she received from the nurses and carers was excellent. As was the support provided to the family. Mum was treated with compassion and dignity.

Reply from Diane Smith, Director at Charnwood Oaks

Thank you for your kind words and for taking the time to complete the review.

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Review from Jo C (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card
Overall Experience

My father in law is not the easiest of gentlemen, Charnwood Oaks looks after him well, sort out his needs and put into place the things I ask for e.g omletter without pepper.

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Review from Derek A (Husband of Resident) published on 25 November 2024 Submitted via Website
Overall Experience

My wife was a resident at Charnwood Oaks for a couple of years until she sadly passed away very recently. During her time here, unfortunately, she became totally bedridden and the care, attention and dignity she was given by the carers throughout was absolutely fantastic. Whenever I visited, no matter what time of day, I was always fondly greeted by all of the staff and nothing was ever too much trouble. I was always kept fully informed of how my wife was doing and I have to finish by saying that Charnwood Oak staff have all helped me too tremendously throughout this time to which I am very very grateful for.

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words and for taking the time to complete this review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 March 2026
Overall
Inadequate
  • CaringInadequate
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledInadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Charnwood Oaks.

Upcoming Events

There are no upcoming events for Charnwood Oaks.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Prime Life Ltd

Accreditations

There are no accreditations posted yet for Charnwood Oaks.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Charnwood Oaks

What types of Care is Charnwood Oaks registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charnwood Oaks have?

There are 84 Single Rooms.

What are the Facilities & Services at Charnwood Oaks?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Charnwood Oaks to the centre of Loughborough?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charnwood Oaks to verify any information. View our terms and conditions. Charnwood Oaks has an Enhanced Service -more info.