Charnwood Oaks

Sullington Road, Shepshed, Loughborough LE12 9JG
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9.4 65 Reviews
  • Charnwood Oaks, Loughborough
Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1415
  • Self-Funded Residential Dementia Care: from £1415
  • Self-Funded Nursing Care: from £1415
  • Self-Funded Nursing Dementia Care: from £1415
  • RESPITE Self-Funded Residential Care: from £1415
  • RESPITE Self-Funded Residential Dementia Care: from £1415
  • RESPITE Self-Funded Nursing Care: from £1415
  • RESPITE Self-Funded Nursing Dementia Care: from £1415

These prices are only a guideline, please contact Charnwood Oaks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Riza Guanzon (Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (84)

Charnwood Oaks Reviews (65)

9.4

Charnwood Oaks has a Review Score of 9.4 (9.374) out of 10, based on 21 reviews in the last 2 years.
Over all time Charnwood Oaks has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Charnwood Oaks
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Total of 65, showing 1-20
Review from M W (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
At a very stressful time, the care staff were both patient and understanding. Nothing was too much to ask. However there were times when the shortage of staff had an impact on everyone, including my mother.
I would say that the nursing home was shabby and lacklustre with blinds at windows broken and
storage facilities again shabby. Cleanliness could be improved, as could safety for residents, as several times another person entered my Mother's room and went to sleep in a chair or stood and looked at her. Also a number of times the call button didn't work or was not answered, causing my mother to feel some concern in the evenings.
Reply from diane Smith, Director at Charnwood Oaks

On behalf of the home and company, could I please offer my apologies that standards fell below the expected standards and that your family endured undue distress as a result. I will ask my team to review your concerns to ensure that we learn from any errors we may have made and to ensure that other families do not have the same experience.Thank you for taking the time to complete this review.

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Review from Beth C (Niece of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle himself reported the carers at Charnwood Oaks as being wonderful to him. As a family we have been very grateful for the kindness, understanding, caring and patience given to my uncle throughout his stay as well as the high level of professional standard of care he received. Many thanks from
all of us.
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Review from Janet B (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The are home is a lovely environment for residents and carers. Mum and dad had lovely downstairs rooms near each other. The staff kept them very comfortable. My mum needed a lot of personal care after her strokes. She needed multiple staff to use a hoist to dress her, toilet her and clean her. They
played music and games with her and encouraged her to sing. They were loving and friendly and respected her dignity.
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Review from K B (Granddaughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, this was a clean, spacious, well-laid-out care home. In particular, the day staff and medical staff were kind and treated residents with care and dignity. I think the variety of care needs can be overwhelming for the staff at times, and the night staff need improvement.
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Review from Anne N (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home and the staff are amazing. My mother has just recently passed after only being there for 5 months. The love, care and support that was given to my mother as outstanding and they also supported and cared for me to during Mum's horrible phase of illness and dementia. Keep up the good work
them, you are all amazing.
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Review from J H (Wife of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took good care of my husband.
Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.
Reply from Diane Smith, Director at Charnwood Oaks

Thank you for taking the time to complete this review and for your kind words.

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Review from Mandy B (Daughter of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum. Thank
you.
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Review from Hazel H (Daughter of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was only at Charnwood Oaks for a few weeks for what turned out to be end of life care.
The care she received from the nurses and carers was excellent. As was the support provided to the family. Mum was treated with compassion and dignity.
Reply from Diane Smith, Director at Charnwood Oaks

Thank you for your kind words and for taking the time to complete the review.

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Review from Jo C (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father in law is not the easiest of gentlemen, Charnwood Oaks looks after him well, sort out his needs and put into place the things I ask for e.g omletter without pepper.
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Review from Sharon R (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was a resident at Charnwood Oaks for 8 years before passing away last month. Clearly this has been a lengthy journey for mum and although there's always room for improvement, I really want to give a massive shout-out to the carers and nurses for their sheer graft and dedication to the residents,
as well as their welcoming attitude towards visitors. I have no idea how they get through one 12 hour shift, never mind day after day. It was so helpful being able to pop in to see mum at any time of the day or night and to have a chat with whoever happened to be on shift. The staff became like second family over the years! Thank you all so much for your care of mum and friendship to me.
Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words, this will mean a lot to the staff team.

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Review from Derek A (Husband of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was a resident at Charnwood Oaks for a couple of years until she sadly passed away very recently. During her time here, unfortunately, she became totally bedridden and the care, attention and dignity she was given by the carers throughout was absolutely fantastic. Whenever I visited, no matter
what time of day, I was always fondly greeted by all of the staff and nothing was ever too much trouble. I was always kept fully informed of how my wife was doing and I have to finish by saying that Charnwood Oak staff have all helped me too tremendously throughout this time to which I am very very grateful for.
Reply from diane Smith, Director at Charnwood Oaks

Thank you for your kind words and for taking the time to complete this review.

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Review from Louise B (Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very poor. Currently lying in bed full of faeces. Cannot get hold of care assistants. When they do walk in they speak in their own language and swear at me. No wash for over 7 days. The food is very poor. Developed pressure sores.
Reply from Diane Smith, Director at Charnwood Oaks

I'm so sorry that you have felt the necessity to raise these concerns in this manner. I will ensure that my team deal with these issues immediately and that a full investigation is opened up into your complaints.

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Review from M C (Son of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was made to feel valued and treated with respect. Staff were very understanding of her needs. I only wish she had been a resident here from the beginning - her previous care home was not good.
The building is very pleasant and visiting never a problem. My mother sadly passed away and the
staff were really helpful.
Reply from diane Smith, Director at Charnwood Oaks

Many thanks for your feedback and the positive comments made.

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Review from Ian A (Son of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother spent 12 months at this care home until she passed away there. During this time she was treated with dignity respect and given the care that you would want your mother to have. All the staff works so hard to make the resident's life a comfortable and contented one. The care team the cleaning
team and the team that prepares the food are 100% committed to their role.
I'd also like to thank the medical practitioners who work in conjunction with the Oaks for their openness honesty and support.
Reply from diane Smith, Director at Charnwood Oaks

Thank you so much for your feedback and the positive comments made.

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Review from R S (Son of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found that the staff were excellent carers for our Mother, at times she was confused and sad but all the carers treated her calmly and considerately. Giving her comfort and reassurance. I wish to say that the activities were excellent getting Mum involved and doing things I didn't know she could
do, we have wonderful pictures of her smiling and enjoying them. Thank you from all the family for the professionalism and care given.
Reply from diane Smith, Director at Charnwood Oaks

Many thanks for your feedback and the positive comments made.

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Review from Keith B (Son of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very well cared for during her stay at Charnwood Oaks. As expected, she passed away peacefully and all instructions for this event were followed.
During my visits, I could see that Mum was comfortable and looked after with lots of care and attention.
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Review from Jane H (Daughter of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greeted with reassuring smiles and open arms, we immediately felt at home, dispelling any concerns about either the care or the facility. Whilst Mum was only a resident for a short period of time, I was blown away by the care and support she received, always with concern for her well-being and compassion.
The nursing staff were attentive and diligent, no request was too much trouble and I certainly was left feeling she was in great hands. Her room was bright and cheery, with music and photos all around and I was encouraged to visit at any time. Although Mum wasn't well enough to participate in any activities, I saw other residents enjoying music/games and crafts. The care and dignity afforded to Mum whilst a resident at Charnwood Oaks surpassed my expectations and I am truly thankful to all the staff there.
Reply from Kate Tipper, Sales Coordinator at Charnwood Oaks

Thank you for taking the time to leave us a review regarding your mother. We appreciate your feedback and we are delighted to see the star rating.

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Review from M K (Husband of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely elderly wife has Alzheimer's, brittle bones, a balance problem, and joint pains. She sustained a complete major fracture of the ankle and was admitted to the hospital for a month and then transferred to Charnwood Oaks for a further 3 months. She was very well looked after. They supervised
her closely in a ground-floor single room and then provided graduated rehabilitation with a trial home visit so that she has now been able to get home. At Charnwood there is a regular GP weekly review in a very personal way. The home is easily contacted by phone (minimal wait of half a minute). The staff are friendly, really reliable, and there are regular group activities.
Reply from Kate Tipper, Sales co ordinator at Charnwood Oaks

Thank you for taking the time to leave us a review, regarding your Wife. We appreciate your feedback and we are delighted to see the star rating.

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Review from Adrian B (Son of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father was at Charnwood Oaks for around three years. He loved all the staff who looked after him with great care. He had a nice room where he felt safe and could mix with other residents if he wanted to in the day room. Thanks to Charnwood Oaks for their great care, for both of my parents, as this home
was where my Mother passed away also.
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Review from E H (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for the care and love shown to my mum throughout her stay at the home. Since the new manager in particular has taken over the home is a loving, caring environment. Clean and with carers who care, not only providing care.
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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for Charnwood Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.374 for Charnwood Oaks is calculated as follows: ( (146 Excellents x 5) + (54 Goods x 4) + (24 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 238 Ratings = 4.374
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charnwood Oaks is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Charnwood Oaks

What types of Care is Charnwood Oaks registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charnwood Oaks have?

There are 84 Single Rooms.

What are the Facilities & Services at Charnwood Oaks?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charnwood Oaks to the centre of Loughborough?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charnwood Oaks to verify any information. View our terms and conditions. Charnwood Oaks has an Enhanced Service - more info.