Sullington Road, Shepshed, Loughborough LE12 9JG
Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.
Group: Prime Life Ltd
Person in charge: Emma Titlow (Manager)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 84 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 18+.
Single Rooms: 84
Rooms with ensuite WC: 84
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Television point in own room
Latest CQC* Report on Charnwood Oaks: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Charnwood Oaks has a Review Score of 7.6 (7.586)
The Review Score of 7.6 (maximum of 10) for Charnwood Oaks is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Charnwood Oaks in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.217 for Charnwood Oaks is calculated as follows: ( (11 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 23 Ratings = 4.217
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.369 Points relating to the number of positive Reviews for Charnwood Oaks is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 16.8 positive Reviews (84 registered beds ÷ 5). 2 Reviews ÷ 16.8 Target = 0.119
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Charnwood Oaks?
Reviewer Connection to Charnwood Oaks
Submitted from a Postal Card by D H on Friday 20 January 2017. Relates to December 2016.
My grandad had approximately six weeks of good care. The carers of the unit he was on were very caring, kind, showed compassion and treated my grandad as an individual with respect and dignity at all times. Similarly, the carers, kitchen, cleaning staff were all friendly, welcoming and nothing was too much trouble. The senior carers always kept us as a family up to date with information and involved us as a family.
However, unfortunately, one upsetting experience for me is how I do not feel the qualified nursing staff managed my grandad's symptoms of agitation effectively. I consider that my grandad had days of distressing agitation until I requested a syringe driver pump be commenced. This did finally commence on December 26, 2016, and grandad did die peacefully on the 27th December 2016.
How likely would you be to recommend Charnwood Oaks? Likely
Overall Standard: Satisfactory
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Satisfactory
Submitted from a Website Submission by Carole J on Friday 26 February 2016. Relates to October 2015.
My father lived and was loved at Charnwood Oaks for almost two years, following a lengthy stay in hospital which rendered him disabled and unable to care for himself at home. This was a traumatic time for him. Staff quickly reassured him and made him feel safe, and established a warm, fun and caring rapport. He loved their company and I would say that he was happier there for those two years than he had been for a long time previously. He enjoyed trips out, even though these were difficult to manage, his being wheelchair bound. He loved his food. The family get togethers, such as the Christmas party and the annual bonfire night and garden party were wonderful occasions when families joined in . Nursing staff were vigilant, quick to alert us to any concern and prompt action taken. The care offered to him and to us his family, during the last few days of his life was outstanding. He made his 'final journey' from Charnwood Oaks with staff assembled to see him off.
How likely would you be to recommend Charnwood Oaks? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Don't Know
There are currently no Care Home Idol entrants who have performed at Charnwood Oaks