Charnwood Oaks

Sullington Road, Shepshed, Loughborough LE12 9JG
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9.4 63 Reviews
  • Charnwood Oaks, Loughborough
Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1415
  • Self-Funded Residential Dementia Care: from £1415
  • Self-Funded Nursing Care: from £1415
  • Self-Funded Nursing Dementia Care: from £1415
  • RESPITE Self-Funded Residential Care: from £1415
  • RESPITE Self-Funded Residential Dementia Care: from £1415
  • RESPITE Self-Funded Nursing Care: from £1415
  • RESPITE Self-Funded Nursing Dementia Care: from £1415

These prices are only a guideline, please contact Charnwood Oaks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Riza Guanzon (Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (84)

Charnwood Oaks Reviews (63)

Total of 63, showing 21-40
9.4

Charnwood Oaks has a Review Score of 9.4 (9.412) out of 10, based on 19 reviews in the last 2 years. Over all time Charnwood Oaks has 63 reviews.

Overall Experience

  • 36
  • 22
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Date Published

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Review from Rosemary J (Mother of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review of Charnwood Oaks Care Home is we have not found anything to really complain about. Our son has resided here for eighteen months and seems very content. The staff are very kind and caring towards him which makes us content. We have not heard him complain about anything while he has been here.
If he has a fall or a choking episode, we are informed by telephone by a member of staff which is very good and keeps us up to date with the problems he experiences daily. A very good care home. When visiting, you are always greeted with a smile. Two satisfied parents.

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Review from Jane H (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father passed away on the 1st of June this year, and as we had to travel from the USA to take care of his final dealings, we scheduled a time with the home to clean out his rooms to which they agreed that his belongings would not be touched. Upon our arrival, we found his room cleared out and his
belongings carelessly tossed into a storage container on the grounds. Many items were broken and missing. The home had also misplaced items and could not find them.
When we asked to speak to the manager, she was suddenly called away on urgent business, and although we requested a call back to set up a time to meet, she did not get in touch with us. The staff was belligerent and shrugged their shoulders while asking what they should do about our concerns. Our interactions were highly unprofessional and unsatisfactory.

Reply from Diane Smith, Director at Charnwood Oaks

I'm so sorry that our service has fallen below our expected standards. We were already aware of your concerns and my operational team have already commenced an investigation into your concerns and will be feeding back to you shortly on our findings and any subsequent actions taken. In the interim, please accept my apologies for any distress that this incident may have caused you and your family.

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Review from J P (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has received excellent care and support during his time at Charnwood Oaks Care Home. Staff are kind and considerate to both my dad and our family. We are kept fully informed of his well-being and any needs. We are very grateful for the care they gave to my mum and continue to give to him.

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Review from P M (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arriving at the home, we had to wait for someone to let us in. It would help if there was a bell to ring to get let into the home. We were taken to the second floor where my dad was in the day room. All staff greeted us with a smile and hello. We later went to his room which was clean, tidy and spacious.

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Review from P A (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled in very nicely. His room is kept clean and tidy. The staff are always friendly but professional. They treat my father with kindness and respect which is important to me. The manager is lovely and helpful. The food always looks good and my father enjoys them very much.

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Review from Joan C (Sister of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit on different days, times and always find my sister clean and tidy. Her bedding is spotlessly clean and her nighties are always clean. The staff we meet during our visits are kind and work hard in a very difficult situation. We have found the staff do a good job.

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Review from Nick B (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my mother is well looked after. The staff are very conscientious and helpful and friendly. My only concern is the general lack of communication from Charnwood Oaks Care Home and Prime Life. Everything seems to be communicated by phone, not email. During Covid, we would receive a phone call
to say the home was locked down but nothing to say when re-opened. Surely an email sent out with all the relevant information would have been easier. The prime example was the recent information about energy help for people in care. It was lucky that I spotted the last letter next to the visitor's book. Wouldn't it have been better to send that out by email?

Reply from diane Smith, Director at Charnwood Oaks

Thank you for your comments. I will share your comments with the home management team as they are really pertinent comments to aid us in improving our communication with relatives.

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Review from J N (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been supported and cared for since the moment she arrived. I know that she is well looked after and safe which makes me happy.
I look forward to my visits to see her and always feel welcome and involved in her care.
Thank you all.

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Review from J M (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not been here very long, came from hospital. Have found staff, care and communication excellent. Very caring and attentive staff who take time to spend with Mum. Mum has settled in well and we feel assured she is being well looked after.

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Review from Mary W (Sister of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and very well looked after. Everyone is very kind and nothing is too much trouble.

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Review from R B (Wife of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my family and I have found the level of care is extremely good. Communication between staff and myself with regard to my husband's needs, health and care is very good. The staff are friendly and interact well with residents and visitors. There is good communication between management and staff
which shows in the caring way the home is run. I am happy with the level of care and respect given to my husband. He is happy and settled.

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Review from L J (Brother of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my brother has only been here for a few days, they have quickly identified and managed my brother's needs. The staff are extremely friendly and caring and although he is unable to use most facilities, the care within his room has been excellent.
I would definitely recommend this home.

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Review from D S (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home's care and compassion were just brilliant. Staff were always so kind not only to our family member we had living there but to the entire family.
It was an extremely difficult time for all of us but we went home every evening knowing he was receiving the best care.

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Review from R P (Son of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care received is excellent and staff take lots of time to support and comfort.

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Review from M H (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in well and has developed a good rapport with the staff. Staff are friendly and supportive if we have any questions or concerns.

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Review from Lisa W (Friend of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the care the patients receive is very good, their needs are cared for. They all are very happy.

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Review from J M (Niece of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The outstanding care and dedication that I have seen has been consistent and sensitively offered to my relative. I found trusting others to care for my loved one extremely difficult, worrying if the standard of care would meet my high expectations; the team have taken the time to listen and take on
board my thoughts and knowledge in order to deliver a unique care offer to suit my loved one, working in partnership. They endeavour to provide an exceptional service; my relative is considered with dignity and respect, alongside providing for high well being. The atmosphere in this care home is very homely, professional and most of all happy.

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Review from L B (Daughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I myself am a carer of over thirty-two-years experience and I have seen good and bad care in that time, so it was extremely hard to hand over responsibility of care for my mum to someone else, I have no worries becoming her voice if she should provide it but I doubt I will at unit 4. We were complete
novices about admission to care home routine and didn't expect on assessment for them to do her washing, so unnamed items of clothing went missing but the senior went above and beyond and took me to the laundry to identify the clothes and got them named. My father, who is in his 80s, found the whole swab and test thing confusing, was helped by a lady in reception which he commented helped him a lot and it has also put my mind at rest that the staff look after him also. The staff I have met have always been pleasant, happy and helpful, nothing is too much trouble for us or my mum, my only regret is that I can't look after myself but I go away knowing she is getting good care if not the best that she could.

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Review from H R (Friend of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have a friend in unit 4 under the care of the senior carer. The senior carer and her team are helpful and cheerful and the unit is a nice enough place.
Only comment would be that my mum who was also visiting found the reception/visiting process a bit confusing but each time we were taken to the correct
unit by a friendly staff member.

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Review from Helen C (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Charnwood Oaks Care Home, unit 3, for a short time after discharge from hospital.
The carers were so kind and settled Mum in, she left hospital in a distressed state and the carers helped settle her and she was happy there.
Every carer I met was kind and respectful to my
mum and that made me reassured. My mum sadly passed away, in her final days, the carers were very kind to me and communicated how my mum was. I want to say a massive thank you unit 3, you do an amazing job.

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Current Review Score: 9.4 (9.412)

Overview of Review Score

The Review Score of 9.4 (9.412) out of 10 for Charnwood Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.412 for Charnwood Oaks is calculated as follows: ( (133 Excellents x 5) + (52 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 216 Ratings = 4.412

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charnwood Oaks is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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