Charnwood Oaks

Mum was a resident at Charnwood Oaks for 8 years before passing away last month. Clearly this has been a lengthy journey for mum and although there's always room for improvement, I really want to give a massive shout-out to the carers and nurses for their sheer graft and dedication to the residents, as well as their welcoming attitude towards visitors. I have no idea how they get through one 12 hour shift, never mind day after day. It was so helpful being able to pop in to see mum at any time of the day or night and to have a chat with whoever happened to be on shift. The staff became like second family over the years! Thank you all so much for your care of mum and friendship to me.

Very poor. Currently lying in bed full of faeces. Cannot get hold of care assistants. When they do walk in they speak in their own language and swear at me. No wash for over 7 days. The food is very poor. Developed pressure sores.

The building is very pleasant and visiting never a problem. My mother sadly passed away and the staff were really helpful.

I'd also like to thank the medical practitioners who work in conjunction with the Oaks for their openness honesty and support.

We found that the staff were excellent carers for our Mother, at times she was confused and sad but all the carers treated her calmly and considerately. Giving her comfort and reassurance. I wish to say that the activities were excellent getting Mum involved and doing things I didn't know she could do, we have wonderful pictures of her smiling and enjoying them. Thank you from all the family for the professionalism and care given.

During my visits, I could see that Mum was comfortable and looked after with lots of care and attention.

Greeted with reassuring smiles and open arms, we immediately felt at home, dispelling any concerns about either the care or the facility. Whilst Mum was only a resident for a short period of time, I was blown away by the care and support she received, always with concern for her well-being and compassion. The nursing staff were attentive and diligent, no request was too much trouble and I certainly was left feeling she was in great hands. Her room was bright and cheery, with music and photos all around and I was encouraged to visit at any time. Although Mum wasn't well enough to participate in any activities, I saw other residents enjoying music/games and crafts. The care and dignity afforded to Mum whilst a resident at Charnwood Oaks surpassed my expectations and I am truly thankful to all the staff there.

My lovely elderly wife has Alzheimer's, brittle bones, a balance problem, and joint pains. She sustained a complete major fracture of the ankle and was admitted to the hospital for a month and then transferred to Charnwood Oaks for a further 3 months. She was very well looked after. They supervised her closely in a ground-floor single room and then provided graduated rehabilitation with a trial home visit so that she has now been able to get home. At Charnwood there is a regular GP weekly review in a very personal way. The home is easily contacted by phone (minimal wait of half a minute). The staff are friendly, really reliable, and there are regular group activities.

Father was at Charnwood Oaks for around three years. He loved all the staff who looked after him with great care. He had a nice room where he felt safe and could mix with other residents if he wanted to in the day room. Thanks to Charnwood Oaks for their great care, for both of my parents, as this home was where my Mother passed away also.

I cannot thank the staff enough for the care and love shown to my mum throughout her stay at the home. Since the new manager in particular has taken over the home is a loving, caring environment. Clean and with carers who care, not only providing care.

I can honestly say that, on the whole, I was pleased with the way in which my husband was cared for. He was afforded dignity and much love, ease and attention from nurses and carers alike. I would not have wished for him to be cared for at another home except for Charnwood Oaks.

Dad is looked after very well and likes all of the staff on his unit. If there are ever any issues the taff deal with it in a timely manor.

Our review of Charnwood Oaks Care Home is we have not found anything to really complain about. Our son has resided here for eighteen months and seems very content. The staff are very kind and caring towards him which makes us content. We have not heard him complain about anything while he has been here. If he has a fall or a choking episode, we are informed by telephone by a member of staff which is very good and keeps us up to date with the problems he experiences daily. A very good care home. When visiting, you are always greeted with a smile. Two satisfied parents.

When we asked to speak to the manager, she was suddenly called away on urgent business, and although we requested a call back to set up a time to meet, she did not get in touch with us. The staff was belligerent and shrugged their shoulders while asking what they should do about our concerns. Our interactions were highly unprofessional and unsatisfactory.

My dad has received excellent care and support during his time at Charnwood Oaks Care Home. Staff are kind and considerate to both my dad and our family. We are kept fully informed of his well-being and any needs. We are very grateful for the care they gave to my mum and continue to give to him.

On arriving at the home, we had to wait for someone to let us in. It would help if there was a bell to ring to get let into the home. We were taken to the second floor where my dad was in the day room. All staff greeted us with a smile and hello. We later went to his room which was clean, tidy and spacious.

We visit on different days, times and always find my sister clean and tidy. Her bedding is spotlessly clean and her nighties are always clean. The staff we meet during our visits are kind and work hard in a very difficult situation. We have found the staff do a good job.

My father has settled in very nicely. His room is kept clean and tidy. The staff are always friendly but professional. They treat my father with kindness and respect which is important to me. The manager is lovely and helpful. The food always looks good and my father enjoys them very much.

Overall, my mother is well looked after. The staff are very conscientious and helpful and friendly. My only concern is the general lack of communication from Charnwood Oaks Care Home and Prime Life. Everything seems to be communicated by phone, not email. During Covid, we would receive a phone call to say the home was locked down but nothing to say when re-opened. Surely an email sent out with all the relevant information would have been easier. The prime example was the recent information about energy help for people in care. It was lucky that I spotted the last letter next to the visitor's book. Wouldn't it have been better to send that out by email?

Thank you all.