Charnwood Oaks

Sullington Road, Shepshed, Loughborough LE12 9JG
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9.4 63 Reviews
  • Charnwood Oaks, Loughborough
Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1415
  • Self-Funded Residential Dementia Care: from £1415
  • Self-Funded Nursing Care: from £1415
  • Self-Funded Nursing Dementia Care: from £1415
  • RESPITE Self-Funded Residential Care: from £1415
  • RESPITE Self-Funded Residential Dementia Care: from £1415
  • RESPITE Self-Funded Nursing Care: from £1415
  • RESPITE Self-Funded Nursing Dementia Care: from £1415

These prices are only a guideline, please contact Charnwood Oaks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Riza Guanzon (Manager)

Local Authority / Social Services

Admission Criteria

  • Residential / Nursing Clients
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (84)

Charnwood Oaks Reviews (63)

Total of 63, showing 61-63
9.4

Charnwood Oaks has a Review Score of 9.4 (9.412) out of 10, based on 19 reviews in the last 2 years. Over all time Charnwood Oaks has 63 reviews.

Overall Experience

  • 36
  • 22
  • 2
  • 2
  • 1

Date Published

63
4
10
19
44

Review from Anita D (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is everything you could possibly ask for in a care home for a loved one. My dad was looked after with such professionalism and compassion at the end of his life. Nothing was too much for any carer. Dad had to be turned every hour 24 hours a day due to pressure sores and could not eat
and drink on his own. Not one carer ever moaned. When I asked for help they came straight away. The carers even came to keep me company after their shift had finished. They made sure dad had everything for pain relief in his final days. An outstanding home. As a family we could not have asked for anything more. This home is one in a million.

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Review from D H (Granddaughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My grandad had approximately six weeks of good care. The carers of the unit he was on were very caring, kind, showed compassion and treated my grandad as an individual with respect and dignity at all times. Similarly, the carers, kitchen, cleaning staff were all friendly, welcoming and nothing was too
much trouble. The senior carers always kept us as a family up to date with information and involved us as a family.
However, unfortunately, one upsetting experience for me is how I do not feel the qualified nursing staff managed my grandad's symptoms of agitation effectively. I consider that my grandad had days of distressing agitation until I requested a syringe driver pump be commenced. This did finally commence on December 26, 2016, and grandad did die peacefully on the 27th December 2016.

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Review from Carole J (Daughter of Resident) published on 14 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived and was loved at Charnwood Oaks for almost two years, following a lengthy stay in hospital which rendered him disabled and unable to care for himself at home. This was a traumatic time for him. Staff quickly reassured him and made him feel safe, and established a warm, fun and caring
rapport. He loved their company and I would say that he was happier there for those two years than he had been for a long time previously. He enjoyed trips out, even though these were difficult to manage, his being wheelchair bound. He loved his food. The family get togethers, such as the Christmas party and the annual bonfire night and garden party were wonderful occasions when families joined in . Nursing staff were vigilant, quick to alert us to any concern and prompt action taken. The care offered to him and to us his family, during the last few days of his life was outstanding. He made his 'final journey' from Charnwood Oaks with staff assembled to see him off.

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Current Review Score: 9.4 (9.412)

Overview of Review Score

The Review Score of 9.4 (9.412) out of 10 for Charnwood Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.412 for Charnwood Oaks is calculated as follows: ( (133 Excellents x 5) + (52 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 216 Ratings = 4.412

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charnwood Oaks is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charnwood Oaks to verify any information. View our terms and conditions. Charnwood Oaks has an Enhanced Service - more info.