Submit a Review for Charnwood Oaks
Sullington Road, Shepshed, Loughborough, LE12 9JG
View full details of Charnwood OaksLatest Reviews for Charnwood Oaks
27 March 2026
I would sincerely like to thank Charnwood Oaks care home. lNothing was too much trouble for the staff looking after my wife, and they always treated her with compassion and dignity.
Although she had Alzheimer's, she was able to connect with staff and have a smile and a chuckle.
Staff were caring
and considerate and always updated me as to how my wife had been getting on. They were able to find food that she enjoyed eating and which suited her changing needs.
The home was clean and staff were efficient and kind, alway asking about my wellbeing too.
I am grateful that my wife seemed happy there and that the whole family were well informed and could be there at the end of her time.
I was very happy with all aspects of the care she received.
23 March 2026
We are so grateful for the care Mum received at Charnwood Oaks in her last few months of life. Staff were always so kind and respectful to our family as a whole, and they treated Mum professionally and with great compassion. Everyone at the home was friendly and welcoming and we were pleased we had
found such a homely environment for Mum's medical needs to be met.
Staff easily adapted Mum's care to meet her changing needs and sought timely medical advice as necessary. Mum was kept comfortable throughout her time there.
Our family appreciated being kept informed of any change with Mum in a timely way, and this enabled us all to be present at the end of her life which was managed peacefully and with great dignity.
Thank you Charnwood Oaks for making a difficult time for our family feel as supported and well- managed as possible.
06 March 2026
My nanna was here for many years and was cared for above and beyond mangers was quick to resolve anything that was brought up with up most respect and care the staff was absolutely fantastic and cared for my Nan has if she was there own
03 February 2026
My husband was a resident in the home for three weeks, during which time he was treated with dignity, kindness and respect. The staff were always helpful and could not do enough to ensure his comfort in a warm and friendly manner. A lot of thought has gone into providing activities as part of care.
My thanks to you all.
27 January 2026
I am very happy with the way mum was taken care of at Carnwood Oaks. It is a clean, properly run home with a high standard of care given. The staff were very supportive and approachable when my mum sadly passed away. I had no concerns about her care.
09 January 2026
I am coming to the end of my stay & I would like to praise all members of staff for treating me with nothing but kindness & dignity during my stay. They could predict when I needed more help during my stay. For one part of my stay I was ill with sickness when one person stayed with me as much as he
could, he even tried to work out what I could take as sustenance, so he blitzed something up for me to drink. Where I would be without this care I do not know. The remainder of the time I was treated like a friend, without avoiding giving the utmost care. I stayed from June 2025-Dec2025
23 December 2025
My wife and I visited Charnwood Oaks prior to our friend, who had pancreatic cancer, being admitted. We were given a tour of the whole facility and came to the conclusion that it would be suitable for our friend as we could not fault it in any way.
Our friend was a resident for about six weeks prior
to her death and we could not fault any aspect of the facility.
The carers were most professional, with some going above and beyond their duty.
When visiting, we were always warmly greeted and given an update on our friend's condition.
Thank you for everything.
04 September 2025
At a very stressful time, the care staff were both patient and understanding. Nothing was too much to ask. However there were times when the shortage of staff had an impact on everyone, including my mother.
I would say that the nursing home was shabby and lacklustre with blinds at windows broken
and storage facilities again shabby. Cleanliness could be improved, as could safety for residents, as several times another person entered my Mother's room and went to sleep in a chair or stood and looked at her. Also a number of times the call button didn't work or was not answered, causing my mother to feel some concern in the evenings.
21 August 2025
My uncle himself reported the carers at Charnwood Oaks as being wonderful to him. As a family we have been very grateful for the kindness, understanding, caring and patience given to my uncle throughout his stay as well as the high level of professional standard of care he received. Many thanks from
all of us.
15 August 2025
The are home is a lovely environment for residents and carers. Mum and dad had lovely downstairs rooms near each other. The staff kept them very comfortable. My mum needed a lot of personal care after her strokes. She needed multiple staff to use a hoist to dress her, toilet her and clean her. They
played music and games with her and encouraged her to sing. They were loving and friendly and respected her dignity.
05 August 2025
Overall, this was a clean, spacious, well-laid-out care home. In particular, the day staff and medical staff were kind and treated residents with care and dignity. I think the variety of care needs can be overwhelming for the staff at times, and the night staff need improvement.
14 May 2025
Fantastic home and the staff are amazing. My mother has just recently passed after only being there for 5 months. The love, care and support that was given to my mother as outstanding and they also supported and cared for me to during Mum's horrible phase of illness and dementia. Keep up the good
work them, you are all amazing.
24 February 2025
Took good care of my husband.
Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.
07 February 2025
My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum.
Thank you.
24 January 2025
Our mum was only at Charnwood Oaks for a few weeks for what turned out to be end of life care.
The care she received from the nurses and carers was excellent. As was the support provided to the family. Mum was treated with compassion and dignity.
12 December 2024
My father in law is not the easiest of gentlemen, Charnwood Oaks looks after him well, sort out his needs and put into place the things I ask for e.g omletter without pepper.
25 November 2024
Mum was a resident at Charnwood Oaks for 8 years before passing away last month. Clearly this has been a lengthy journey for mum and although there's always room for improvement, I really want to give a massive shout-out to the carers and nurses for their sheer graft and dedication to the residents,
as well as their welcoming attitude towards visitors. I have no idea how they get through one 12 hour shift, never mind day after day. It was so helpful being able to pop in to see mum at any time of the day or night and to have a chat with whoever happened to be on shift. The staff became like second family over the years! Thank you all so much for your care of mum and friendship to me.
25 November 2024
My wife was a resident at Charnwood Oaks for a couple of years until she sadly passed away very recently. During her time here, unfortunately, she became totally bedridden and the care, attention and dignity she was given by the carers throughout was absolutely fantastic. Whenever I visited, no
matter what time of day, I was always fondly greeted by all of the staff and nothing was ever too much trouble. I was always kept fully informed of how my wife was doing and I have to finish by saying that Charnwood Oak staff have all helped me too tremendously throughout this time to which I am very very grateful for.
18 October 2024
Very poor. Currently lying in bed full of faeces. Cannot get hold of care assistants. When they do walk in they speak in their own language and swear at me. No wash for over 7 days. The food is very poor. Developed pressure sores.
15 May 2024
My mother was made to feel valued and treated with respect. Staff were very understanding of her needs. I only wish she had been a resident here from the beginning - her previous care home was not good.
The building is very pleasant and visiting never a problem. My mother sadly passed away and the
staff were really helpful.
Latest Reviews for Charnwood Oaks
27 March 2026
I would sincerely like to thank Charnwood Oaks care home. lNothing was too much trouble for the staff looking after my wife, and they always treated her with compassion and dignity.
Although she had Alzheimer's, she was able to connect with staff and have a smile and a chuckle.
Staff were caring
and considerate and always updated me as to how my wife had been getting on. They were able to find food that she enjoyed eating and which suited her changing needs.
The home was clean and staff were efficient and kind, alway asking about my wellbeing too.
I am grateful that my wife seemed happy there and that the whole family were well informed and could be there at the end of her time.
I was very happy with all aspects of the care she received.
23 March 2026
We are so grateful for the care Mum received at Charnwood Oaks in her last few months of life. Staff were always so kind and respectful to our family as a whole, and they treated Mum professionally and with great compassion. Everyone at the home was friendly and welcoming and we were pleased we had
found such a homely environment for Mum's medical needs to be met.
Staff easily adapted Mum's care to meet her changing needs and sought timely medical advice as necessary. Mum was kept comfortable throughout her time there.
Our family appreciated being kept informed of any change with Mum in a timely way, and this enabled us all to be present at the end of her life which was managed peacefully and with great dignity.
Thank you Charnwood Oaks for making a difficult time for our family feel as supported and well- managed as possible.
06 March 2026
My nanna was here for many years and was cared for above and beyond mangers was quick to resolve anything that was brought up with up most respect and care the staff was absolutely fantastic and cared for my Nan has if she was there own
03 February 2026
My husband was a resident in the home for three weeks, during which time he was treated with dignity, kindness and respect. The staff were always helpful and could not do enough to ensure his comfort in a warm and friendly manner. A lot of thought has gone into providing activities as part of care.
My thanks to you all.
27 January 2026
I am very happy with the way mum was taken care of at Carnwood Oaks. It is a clean, properly run home with a high standard of care given. The staff were very supportive and approachable when my mum sadly passed away. I had no concerns about her care.
09 January 2026
I am coming to the end of my stay & I would like to praise all members of staff for treating me with nothing but kindness & dignity during my stay. They could predict when I needed more help during my stay. For one part of my stay I was ill with sickness when one person stayed with me as much as he
could, he even tried to work out what I could take as sustenance, so he blitzed something up for me to drink. Where I would be without this care I do not know. The remainder of the time I was treated like a friend, without avoiding giving the utmost care. I stayed from June 2025-Dec2025
23 December 2025
My wife and I visited Charnwood Oaks prior to our friend, who had pancreatic cancer, being admitted. We were given a tour of the whole facility and came to the conclusion that it would be suitable for our friend as we could not fault it in any way.
Our friend was a resident for about six weeks prior
to her death and we could not fault any aspect of the facility.
The carers were most professional, with some going above and beyond their duty.
When visiting, we were always warmly greeted and given an update on our friend's condition.
Thank you for everything.
04 September 2025
At a very stressful time, the care staff were both patient and understanding. Nothing was too much to ask. However there were times when the shortage of staff had an impact on everyone, including my mother.
I would say that the nursing home was shabby and lacklustre with blinds at windows broken
and storage facilities again shabby. Cleanliness could be improved, as could safety for residents, as several times another person entered my Mother's room and went to sleep in a chair or stood and looked at her. Also a number of times the call button didn't work or was not answered, causing my mother to feel some concern in the evenings.
21 August 2025
My uncle himself reported the carers at Charnwood Oaks as being wonderful to him. As a family we have been very grateful for the kindness, understanding, caring and patience given to my uncle throughout his stay as well as the high level of professional standard of care he received. Many thanks from
all of us.
15 August 2025
The are home is a lovely environment for residents and carers. Mum and dad had lovely downstairs rooms near each other. The staff kept them very comfortable. My mum needed a lot of personal care after her strokes. She needed multiple staff to use a hoist to dress her, toilet her and clean her. They
played music and games with her and encouraged her to sing. They were loving and friendly and respected her dignity.
05 August 2025
Overall, this was a clean, spacious, well-laid-out care home. In particular, the day staff and medical staff were kind and treated residents with care and dignity. I think the variety of care needs can be overwhelming for the staff at times, and the night staff need improvement.
14 May 2025
Fantastic home and the staff are amazing. My mother has just recently passed after only being there for 5 months. The love, care and support that was given to my mother as outstanding and they also supported and cared for me to during Mum's horrible phase of illness and dementia. Keep up the good
work them, you are all amazing.
24 February 2025
Took good care of my husband.
Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.
07 February 2025
My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum.
Thank you.
24 January 2025
Our mum was only at Charnwood Oaks for a few weeks for what turned out to be end of life care.
The care she received from the nurses and carers was excellent. As was the support provided to the family. Mum was treated with compassion and dignity.
12 December 2024
My father in law is not the easiest of gentlemen, Charnwood Oaks looks after him well, sort out his needs and put into place the things I ask for e.g omletter without pepper.
25 November 2024
Mum was a resident at Charnwood Oaks for 8 years before passing away last month. Clearly this has been a lengthy journey for mum and although there's always room for improvement, I really want to give a massive shout-out to the carers and nurses for their sheer graft and dedication to the residents,
as well as their welcoming attitude towards visitors. I have no idea how they get through one 12 hour shift, never mind day after day. It was so helpful being able to pop in to see mum at any time of the day or night and to have a chat with whoever happened to be on shift. The staff became like second family over the years! Thank you all so much for your care of mum and friendship to me.
25 November 2024
My wife was a resident at Charnwood Oaks for a couple of years until she sadly passed away very recently. During her time here, unfortunately, she became totally bedridden and the care, attention and dignity she was given by the carers throughout was absolutely fantastic. Whenever I visited, no
matter what time of day, I was always fondly greeted by all of the staff and nothing was ever too much trouble. I was always kept fully informed of how my wife was doing and I have to finish by saying that Charnwood Oak staff have all helped me too tremendously throughout this time to which I am very very grateful for.
18 October 2024
Very poor. Currently lying in bed full of faeces. Cannot get hold of care assistants. When they do walk in they speak in their own language and swear at me. No wash for over 7 days. The food is very poor. Developed pressure sores.
15 May 2024
My mother was made to feel valued and treated with respect. Staff were very understanding of her needs. I only wish she had been a resident here from the beginning - her previous care home was not good.
The building is very pleasant and visiting never a problem. My mother sadly passed away and the
staff were really helpful.