Charnwood Oaks

Thank you all.

Not been here very long, came from hospital. Have found staff, care and communication excellent. Very caring and attentive staff who take time to spend with Mum. Mum has settled in well and we feel assured she is being well looked after.

Very good care and very well looked after. Everyone is very kind and nothing is too much trouble.

Both my family and I have found the level of care is extremely good. Communication between staff and myself with regard to my husband's needs, health and care is very good. The staff are friendly and interact well with residents and visitors. There is good communication between management and staff which shows in the caring way the home is run. I am happy with the level of care and respect given to my husband. He is happy and settled.

I would definitely recommend this home.

It was an extremely difficult time for all of us but we went home every evening knowing he was receiving the best care.

Care received is excellent and staff take lots of time to support and comfort.

My mum has settled in well and has developed a good rapport with the staff. Staff are friendly and supportive if we have any questions or concerns.

I feel that the care the patients receive is very good, their needs are cared for. They all are very happy.

The outstanding care and dedication that I have seen has been consistent and sensitively offered to my relative. I found trusting others to care for my loved one extremely difficult, worrying if the standard of care would meet my high expectations; the team have taken the time to listen and take on board my thoughts and knowledge in order to deliver a unique care offer to suit my loved one, working in partnership. They endeavour to provide an exceptional service; my relative is considered with dignity and respect, alongside providing for high well being. The atmosphere in this care home is very homely, professional and most of all happy.

I myself am a carer of over thirty-two-years experience and I have seen good and bad care in that time, so it was extremely hard to hand over responsibility of care for my mum to someone else, I have no worries becoming her voice if she should provide it but I doubt I will at unit 4. We were complete novices about admission to care home routine and didn't expect on assessment for them to do her washing, so unnamed items of clothing went missing but the senior went above and beyond and took me to the laundry to identify the clothes and got them named. My father, who is in his 80s, found the whole swab and test thing confusing, was helped by a lady in reception which he commented helped him a lot and it has also put my mind at rest that the staff look after him also. The staff I have met have always been pleasant, happy and helpful, nothing is too much trouble for us or my mum, my only regret is that I can't look after myself but I go away knowing she is getting good care if not the best that she could.

Only comment would be that my mum who was also visiting found the reception/visiting process a bit confusing but each time we were taken to the correct unit by a friendly staff member.

Every carer I met was kind and respectful to my mum and that made me reassured. My mum sadly passed away, in her final days, the carers were very kind to me and communicated how my mum was. I want to say a massive thank you unit 3, you do an amazing job.

We have found all the staff always helpful, very caring and treat our dad with dignity. We can find no faults at all. Brilliant home and the staff should be very proud of themselves. We wouldn't want dad anywhere else.

I think Charnwood Oaks is an EXTREMELY good care home.

The environment is welcoming and very well suited to purpose but does not feel at all 'institutionalised'. The outside space is safe and sheltered, and my dad really enjoys the easy access to it that he has. A member of staff on my parents' unit takes her dog in to work with her; this is a huge bonus as our family has always had dogs and my parents love having him around.

It is a great comfort to know that whatever happens to us, my wife has a lovely home to care for her.

When Mum passed in the early hours of the morning, her key worker came to say goodbye, despite not even being on shift. Unit 3 became Mum’s home, and I am grateful for the care she received. I will always miss Mum, but I find peace in that she was cared for by a warm and responsive team.

I was thrilled to be able to see my mum looking so well and happy to see her safe.

They interacted with the residents when they could, as the job that they do has much more to it than we actually see, my mother was always well presented and kept clean. On unit 2, occasionally. one of the staff took her little dog in, he was such a comfort for a lot of the residents, and you could see them watching his every move with a loving smile on there faces, well done, doggy.

Prior to Covid, the standard of care seen on unit 3 was very good..staff always kind and helpful.