Charnwood Oaks

My relative has continued to improve whilst in the care of Charnwood Oaks. The staff take an interest in their welfare and also look after the family.

I cannot thank everyone enough. I also know that my relative is very happy with the care and support that they are shown and this, in turn, helps me to accept that although a hard decision for them to be cared for outside of their own home - that it was the right thing to do.

Thank you all

This care home is everything you could possibly ask for in a care home for a loved one. My dad was looked after with such professionalism and compassion at the end of his life. Nothing was too much for any carer. Dad had to be turned every hour 24 hours a day due to pressure sores and could not eat and drink on his own. Not one carer ever moaned. When I asked for help they came straight away. The carers even came to keep me company after their shift had finished. They made sure dad had everything for pain relief in his final days. An outstanding home. As a family we could not have asked for anything more. This home is one in a million.

However, unfortunately, one upsetting experience for me is how I do not feel the qualified nursing staff managed my grandad's symptoms of agitation effectively. I consider that my grandad had days of distressing agitation until I requested a syringe driver pump be commenced. This did finally commence on December 26, 2016, and grandad did die peacefully on the 27th December 2016.

My father lived and was loved at Charnwood Oaks for almost two years, following a lengthy stay in hospital which rendered him disabled and unable to care for himself at home. This was a traumatic time for him. Staff quickly reassured him and made him feel safe, and established a warm, fun and caring rapport. He loved their company and I would say that he was happier there for those two years than he had been for a long time previously. He enjoyed trips out, even though these were difficult to manage, his being wheelchair bound. He loved his food. The family get togethers, such as the Christmas party and the annual bonfire night and garden party were wonderful occasions when families joined in . Nursing staff were vigilant, quick to alert us to any concern and prompt action taken. The care offered to him and to us his family, during the last few days of his life was outstanding. He made his 'final journey' from Charnwood Oaks with staff assembled to see him off.