Submit a Review for The Willows Care Home
14 The Lant, Shepshed, Loughborough, LE12 9PD
View full details of The Willows Care HomeLatest Reviews for The Willows Care Home
27 January 2026
My mum was in the Willows from March 2025 until December 2025 when she sadly passed away. In that time me and the family were very please with the care she received. She came to the Willows because she needed nursing care and because her condition meant she was never going to get better, we felt she
was better in herself than in the previous home. She was always clean she loved the food and she seemed as happy as she could be. We will always be grateful to the staff at the Willows and would recommend the Willows to anyone.
19 January 2026
My mum in law was a resident at The Willows Care Home Shepshed for 5 years. In all that time, she was treated with the upmost respect, and it became her home. The staff were all very kind and attentive to her needs. It was a happy place for her, and she liked to be in the lounge with the other
residents and staff. If anyone asked me to recommend a care home for their loved one, I would certainly recommend The Willows.
08 December 2025
I would like to Thank all the staff at the Willows for all the care they gave my mum.
My mum was always dressed well, clean and most importantly happy. The staff are always smiling and took time to speak to me and my family no matter how busy they were.
We never walked out at the end of a visit
feeling any worry or guilt because we knew my mum was being looked after above and beyond.
One of the big things I would like to highlight is communication, the home are brilliant with raising any concerns straight away and they always got to a solution quickly and efficiently. Also, whenever you ring the home the phone is always answered.
The daily activity's my mum loved and the home recently even took my mum to Loughborough fair which she loved.
The food is incredible and freshly made daily, nobody would ever go hungry that's for sure.
If you're looking for a place to put a loved one, I would highly recommend the Willows.
Thank you again.
06 October 2025
The care my mum received was great, the staff caring and patient and the food excellent. We needed care quickly and the home helped out with respite care. We knew my mum was safe and cared for 24 hours a day.
23 September 2025
As a friend, attorney for health and welfare and next of kin to Ivan, an 89 year old resident of the Willows Care Home, I gladly recommend this care home and thought it excellent.
Ivan went into respite care at the home after struggling living alone with dementia, a brain tumour and two other
forms of cancer. The staff and management at the Willows were warm, welcoming, caring, professional and kind. They dealt well with his initial troubles adjusting to the change and he was soon happily calling the place home.
Ivan's condition was deteriorating before him entering the home, but he stabilised well and was always dealt with kindly, professionally and efficiently as more medical needs arose. we were always kept informed of any health concerns and visiting the home a couple of times a week allowed me to see the great staff and their care.
Ivan passed away in the home in August 2025. Again the staff were excellent in their care for him during this time and so kind to us as well.
04 August 2025
My mum was admitted to the willows January 2020 for respite following hosp admission. She ended up being there for five and a half years.
She took a while to settle there, but the staff were so kind, caring, thoughtful, helped her in anyway they could to settle into the willows, Covid was a
testing time for all, but they organised social distances so people could see family and friends , as well as video calls.
After a while she settled , and got to know the staff well, and had her favourites, and even told the chef what she wanted to eat
She kept the staff amused telling them all the things she did in the 2nd world war.
When l first visited the home, l am a retired nurse, l had high standards, and the willows ticked all the boxes.
The care, compassion, the empathy and respect they showed everyone was above and beyond what was required.
As l live 80 miles away, l depended on them so much to look after my mum, and they did
I will be eternally grateful to everyone
Thank you
11 April 2025
Whenever we visited Dad he was dressed smartly, clean and well groomed. The staff at the Willows all knew my Dad and could update up as requested. Any concerns were easily discussed and addressed and my Dad was treated with respect at all times.
It was good to know that whenever I called there was
someone ready to answer and deal with any questions or concerns. As Dad's health deteriorated towards the end we couldn't have asked for a more kind and caring team to look after Dads every need and the support they gave to our family is greatly appreciated.
They treated Dad with dignity from the moment he arrived until the day he departed to his funeral.
The peace of mind I and my family had that Dad was safe and well looked after was worth a fortune.
21 March 2025
My mother was in The Willows for three years until her death in April 2024 and had severe dementia. Throughout her time at the home we were so pleased with how she was treated. Her last few months were particularly difficult but the staff were excellent and took such good care of her and also
communicated well with me. I visited the home many times sometimes in the middle of the night in response to a phone call and I was always very impressed by what I saw and heard not only in relation to my own mother but in how other residents were treated and spoken to. I cannot recommend The Willows too highly.
28 February 2025
My auntie came to The Willows, after spending 3 months in hospital, almost two years ago, she was so very frail, that she wasn't expected to live for much longer, but that was before the team at The Willows were involved, she's now looking healthy, walking, eating well and is looking wonderful!
She's just had her hair done, and she loves it, she loves a little pampering! Over the last month, she has been treated to a visit from a Shetland pony, a dog, magician, singers, and they had wonderful Christmas decorations with parties etc, the home is now geared up for Valentine's day! My Auntie always compliments the food, and always says how nice the staff are. So from maintenance, cleaners, carers, nurses, laundry, receptionists and management, thank you for all you do! If there's ever a problem, I'm always contacted and fully informed of what has happened and how it's been/being resolved, so I can be rest assured that my auntie's safety and health are priority. Thank you again.
13 November 2024
We have used The Willows Care Home for respite care for my mother-in-law, who suffers from Parkinsons disease and with her mental health/anxiety. The staff are all very understanding of her as a person rather than just her medical conditions. They are exceptionally patient with her when she decides
to become a difficult customer! We would definitely recommend The Willows to anyone in a similar circumstance to us and will be using the care home again in the future for respite stays.
25 September 2024
I am so pleased that my son has settled so well at The Willows. My son has been through some very tough times but now regards The Willows as his home. This is all due to the excellent care he receives from all the staff, they all go that extra mile to ensure his wellbeing, comfort and reassurance. I
am also grateful for all the support that both I and his brother receive from the management team and also the registered nurses and carers where any issues are dealt with promptly. In fact every single one of all the staff are truly amazing.
24 September 2024
I wish to thank The Willows Care Home for the care that was given to Mum during the last days of her life. I will be forever grateful that she was surrounded by the best caring people we could have hoped for. She was constantly visited by staff in her room and exceptional personal care continued
right up until the end. A special mention should go to the Nursing staff who spent time with Mum during her last hours reassuring and comforting her. For which I will be forever grateful.
12 April 2024
The Willows Care Home has provided excellent care to my Father, The Willows are not just a Care Home it is a home that genuinely cares. All the staff spoke to and cared for my Father with the utmost respect and compassion. Our family cannot be more grateful.
24 January 2024
We cannot express our sincere gratitude to you all for making my mum's final journey a relaxing and peaceful one. The constant care that Mum received was extraordinary and a special thank you to one member of staff, in particular, you have been amazing
04 December 2023
After leaving hospital with physical evidence of neglect we were fortunate in getting a place at The Willows. In a short space of time, we witnessed a definite improvement. My husband seems well cared for and settled in very quickly. He was also content and more relaxed. His sugar levels were
normalised and sores remedied. I am also relieved and happy that my husband is being so well looked after.
28 November 2023
The care of Mum was excellent. The staff were warm and dedicated and they extended their kindness to family. Empathy and understanding were shown at all times.
It was reassuring to know Mum was looked after so well at the end of her life.
23 November 2023
My dad came to you from hospital almost 2 years ago as 'end of life'. However, with the care, compassion and patience from the wonderful staff at The Willows not only did he recover but he positively flourished, beginning to eat again and gaining weight. Despite having dementia, my dad was always
cheerful when we visited him and seemed happy at The Willows, often commenting that his bed was warm and comfortable!
When the end came for him on 6th November 2023, our family, when we came to say our goodbyes, were treated with the same kindness and compassion that had been shown to my dad throughout his time there. Thank you to everyone at The Willows, we knew dad was always safe in your care.
Kindest regards
22 November 2023
Mum and I visited The Willows with a view to booking respite care so I could take a break from caring. From the moment we walked in we felt so welcome. Sadly, before mum could have her respite break she became ill and went into hospital. She required palliative care and we were delighted she could
end her days in The Willows. The home is lovely and well maintained. The staff are the most caring you could meet. Losing mum has been tough but their care for mum and us as her family has been a true comfort.
18 October 2023
My mum was looked after at The Willows for four very challenging years, through lockdowns, declining health, and ever-reducing mobility. However, the staff were always positive, caring, compassionate, cheerful, and loving, and it really did feel that they treated her as "family." The decision to go
into residential care is always going to be an incredibly difficult one, but moving into The Willows meant that my mum's quality of life was far better than it was before, knowing that she was safe and had nursing care and company on hand whenever she needed it.
16 October 2023
We were always so reluctant to let Mum go into a Care Home but from the very first day, we knew we had made the right decision. Every single member of staff was quite simply wonderful and could not do enough for our mum. Even down to making her birthday special with a wonderful homemade cake,
singing happy birthday and making a lovely fuss of her.
The staff were all so lovely, caring, and friendly and went above and beyond every single day providing the very best care at all times. There is literally nothing we could fault with The Willows and we will be eternally grateful from the very bottom of our hearts for everything the amazing staff did to care for our mum. We thank each and every one of you enormously!
Latest Reviews for The Willows Care Home
27 January 2026
My mum was in the Willows from March 2025 until December 2025 when she sadly passed away. In that time me and the family were very please with the care she received. She came to the Willows because she needed nursing care and because her condition meant she was never going to get better, we felt she
was better in herself than in the previous home. She was always clean she loved the food and she seemed as happy as she could be. We will always be grateful to the staff at the Willows and would recommend the Willows to anyone.
19 January 2026
My mum in law was a resident at The Willows Care Home Shepshed for 5 years. In all that time, she was treated with the upmost respect, and it became her home. The staff were all very kind and attentive to her needs. It was a happy place for her, and she liked to be in the lounge with the other
residents and staff. If anyone asked me to recommend a care home for their loved one, I would certainly recommend The Willows.
08 December 2025
I would like to Thank all the staff at the Willows for all the care they gave my mum.
My mum was always dressed well, clean and most importantly happy. The staff are always smiling and took time to speak to me and my family no matter how busy they were.
We never walked out at the end of a visit
feeling any worry or guilt because we knew my mum was being looked after above and beyond.
One of the big things I would like to highlight is communication, the home are brilliant with raising any concerns straight away and they always got to a solution quickly and efficiently. Also, whenever you ring the home the phone is always answered.
The daily activity's my mum loved and the home recently even took my mum to Loughborough fair which she loved.
The food is incredible and freshly made daily, nobody would ever go hungry that's for sure.
If you're looking for a place to put a loved one, I would highly recommend the Willows.
Thank you again.
06 October 2025
The care my mum received was great, the staff caring and patient and the food excellent. We needed care quickly and the home helped out with respite care. We knew my mum was safe and cared for 24 hours a day.
23 September 2025
As a friend, attorney for health and welfare and next of kin to Ivan, an 89 year old resident of the Willows Care Home, I gladly recommend this care home and thought it excellent.
Ivan went into respite care at the home after struggling living alone with dementia, a brain tumour and two other
forms of cancer. The staff and management at the Willows were warm, welcoming, caring, professional and kind. They dealt well with his initial troubles adjusting to the change and he was soon happily calling the place home.
Ivan's condition was deteriorating before him entering the home, but he stabilised well and was always dealt with kindly, professionally and efficiently as more medical needs arose. we were always kept informed of any health concerns and visiting the home a couple of times a week allowed me to see the great staff and their care.
Ivan passed away in the home in August 2025. Again the staff were excellent in their care for him during this time and so kind to us as well.
04 August 2025
My mum was admitted to the willows January 2020 for respite following hosp admission. She ended up being there for five and a half years.
She took a while to settle there, but the staff were so kind, caring, thoughtful, helped her in anyway they could to settle into the willows, Covid was a
testing time for all, but they organised social distances so people could see family and friends , as well as video calls.
After a while she settled , and got to know the staff well, and had her favourites, and even told the chef what she wanted to eat
She kept the staff amused telling them all the things she did in the 2nd world war.
When l first visited the home, l am a retired nurse, l had high standards, and the willows ticked all the boxes.
The care, compassion, the empathy and respect they showed everyone was above and beyond what was required.
As l live 80 miles away, l depended on them so much to look after my mum, and they did
I will be eternally grateful to everyone
Thank you
11 April 2025
Whenever we visited Dad he was dressed smartly, clean and well groomed. The staff at the Willows all knew my Dad and could update up as requested. Any concerns were easily discussed and addressed and my Dad was treated with respect at all times.
It was good to know that whenever I called there was
someone ready to answer and deal with any questions or concerns. As Dad's health deteriorated towards the end we couldn't have asked for a more kind and caring team to look after Dads every need and the support they gave to our family is greatly appreciated.
They treated Dad with dignity from the moment he arrived until the day he departed to his funeral.
The peace of mind I and my family had that Dad was safe and well looked after was worth a fortune.
21 March 2025
My mother was in The Willows for three years until her death in April 2024 and had severe dementia. Throughout her time at the home we were so pleased with how she was treated. Her last few months were particularly difficult but the staff were excellent and took such good care of her and also
communicated well with me. I visited the home many times sometimes in the middle of the night in response to a phone call and I was always very impressed by what I saw and heard not only in relation to my own mother but in how other residents were treated and spoken to. I cannot recommend The Willows too highly.
28 February 2025
My auntie came to The Willows, after spending 3 months in hospital, almost two years ago, she was so very frail, that she wasn't expected to live for much longer, but that was before the team at The Willows were involved, she's now looking healthy, walking, eating well and is looking wonderful!
She's just had her hair done, and she loves it, she loves a little pampering! Over the last month, she has been treated to a visit from a Shetland pony, a dog, magician, singers, and they had wonderful Christmas decorations with parties etc, the home is now geared up for Valentine's day! My Auntie always compliments the food, and always says how nice the staff are. So from maintenance, cleaners, carers, nurses, laundry, receptionists and management, thank you for all you do! If there's ever a problem, I'm always contacted and fully informed of what has happened and how it's been/being resolved, so I can be rest assured that my auntie's safety and health are priority. Thank you again.
13 November 2024
We have used The Willows Care Home for respite care for my mother-in-law, who suffers from Parkinsons disease and with her mental health/anxiety. The staff are all very understanding of her as a person rather than just her medical conditions. They are exceptionally patient with her when she decides
to become a difficult customer! We would definitely recommend The Willows to anyone in a similar circumstance to us and will be using the care home again in the future for respite stays.
25 September 2024
I am so pleased that my son has settled so well at The Willows. My son has been through some very tough times but now regards The Willows as his home. This is all due to the excellent care he receives from all the staff, they all go that extra mile to ensure his wellbeing, comfort and reassurance. I
am also grateful for all the support that both I and his brother receive from the management team and also the registered nurses and carers where any issues are dealt with promptly. In fact every single one of all the staff are truly amazing.
24 September 2024
I wish to thank The Willows Care Home for the care that was given to Mum during the last days of her life. I will be forever grateful that she was surrounded by the best caring people we could have hoped for. She was constantly visited by staff in her room and exceptional personal care continued
right up until the end. A special mention should go to the Nursing staff who spent time with Mum during her last hours reassuring and comforting her. For which I will be forever grateful.
12 April 2024
The Willows Care Home has provided excellent care to my Father, The Willows are not just a Care Home it is a home that genuinely cares. All the staff spoke to and cared for my Father with the utmost respect and compassion. Our family cannot be more grateful.
24 January 2024
We cannot express our sincere gratitude to you all for making my mum's final journey a relaxing and peaceful one. The constant care that Mum received was extraordinary and a special thank you to one member of staff, in particular, you have been amazing
04 December 2023
After leaving hospital with physical evidence of neglect we were fortunate in getting a place at The Willows. In a short space of time, we witnessed a definite improvement. My husband seems well cared for and settled in very quickly. He was also content and more relaxed. His sugar levels were
normalised and sores remedied. I am also relieved and happy that my husband is being so well looked after.
28 November 2023
The care of Mum was excellent. The staff were warm and dedicated and they extended their kindness to family. Empathy and understanding were shown at all times.
It was reassuring to know Mum was looked after so well at the end of her life.
23 November 2023
My dad came to you from hospital almost 2 years ago as 'end of life'. However, with the care, compassion and patience from the wonderful staff at The Willows not only did he recover but he positively flourished, beginning to eat again and gaining weight. Despite having dementia, my dad was always
cheerful when we visited him and seemed happy at The Willows, often commenting that his bed was warm and comfortable!
When the end came for him on 6th November 2023, our family, when we came to say our goodbyes, were treated with the same kindness and compassion that had been shown to my dad throughout his time there. Thank you to everyone at The Willows, we knew dad was always safe in your care.
Kindest regards
22 November 2023
Mum and I visited The Willows with a view to booking respite care so I could take a break from caring. From the moment we walked in we felt so welcome. Sadly, before mum could have her respite break she became ill and went into hospital. She required palliative care and we were delighted she could
end her days in The Willows. The home is lovely and well maintained. The staff are the most caring you could meet. Losing mum has been tough but their care for mum and us as her family has been a true comfort.
18 October 2023
My mum was looked after at The Willows for four very challenging years, through lockdowns, declining health, and ever-reducing mobility. However, the staff were always positive, caring, compassionate, cheerful, and loving, and it really did feel that they treated her as "family." The decision to go
into residential care is always going to be an incredibly difficult one, but moving into The Willows meant that my mum's quality of life was far better than it was before, knowing that she was safe and had nursing care and company on hand whenever she needed it.
16 October 2023
We were always so reluctant to let Mum go into a Care Home but from the very first day, we knew we had made the right decision. Every single member of staff was quite simply wonderful and could not do enough for our mum. Even down to making her birthday special with a wonderful homemade cake,
singing happy birthday and making a lovely fuss of her.
The staff were all so lovely, caring, and friendly and went above and beyond every single day providing the very best care at all times. There is literally nothing we could fault with The Willows and we will be eternally grateful from the very bottom of our hearts for everything the amazing staff did to care for our mum. We thank each and every one of you enormously!