The Willows Care Home

14 The Lant, Shepshed, Loughborough LE12 9PD
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9.9 35 Reviews
  • The Willows Care Home, Loughborough
The Willows Care Home, in the lovely village of Shepshed, Loughborough, offers a warm and inviting atmosphere, where people can live in a safe and happy environment.

They are cared for by dedicated and professional carers with a Registered Nurse available 24 hours a day. They maintain a suitable level of staff, dependent on the dependency of residents.

The home has large and mature gardens for the residents to enjoy.
The home employs activities coordinators who ensure that activities and entertainments are available 7 days a week.

The food menus are flexible to personal choice and dietary requirements, which are regularly assessed by the catering department and management, with resident input.

The home has all the necessary and up to date equipment required for most care needs and if necessary the home is willing to update when required.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our care fees are based on assessment - please contact the Management team for details

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Yvonne Manton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home advise calling ahead of visiting but no appointment is necessary and you are welcome to visit at your convenience with the exception for meal times.

Parking

  • On-site parking available

The Willows Care Home Reviews (35)

9.9

The Willows Care Home has a Review Score of 9.9 (9.889) out of 10, based on 15 reviews in the last 2 years.
Over all time The Willows Care Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Willows Care Home
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Total of 35, showing 1-20
Review from Barbara P (Daughter of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to the willows January 2020 for respite following hosp admission. She ended up being there for five and a half years.
She took a while to settle there, but the staff were so kind, caring, thoughtful, helped her in anyway they could to settle into the willows, Covid was a testing
time for all, but they organised social distances so people could see family and friends , as well as video calls.
After a while she settled , and got to know the staff well, and had her favourites, and even told the chef what she wanted to eat
She kept the staff amused telling them all the things she did in the 2nd world war.
When l first visited the home, l am a retired nurse, l had high standards, and the willows ticked all the boxes.
The care, compassion, the empathy and respect they showed everyone was above and beyond what was required.
As l live 80 miles away, l depended on them so much to look after my mum, and they did
I will be eternally grateful to everyone
Thank you
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Review from Melvin C (Son of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever we visited Dad he was dressed smartly, clean and well groomed. The staff at the Willows all knew my Dad and could update up as requested. Any concerns were easily discussed and addressed and my Dad was treated with respect at all times.
It was good to know that whenever I called there was
someone ready to answer and deal with any questions or concerns. As Dad's health deteriorated towards the end we couldn't have asked for a more kind and caring team to look after Dads every need and the support they gave to our family is greatly appreciated.


They treated Dad with dignity from the moment he arrived until the day he departed to his funeral.


The peace of mind I and my family had that Dad was safe and well looked after was worth a fortune.

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Review from Susan P (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in The Willows for three years until her death in April 2024 and had severe dementia. Throughout her time at the home we were so pleased with how she was treated. Her last few months were particularly difficult but the staff were excellent and took such good care of her and also communicated
well with me. I visited the home many times sometimes in the middle of the night in response to a phone call and I was always very impressed by what I saw and heard not only in relation to my own mother but in how other residents were treated and spoken to. I cannot recommend The Willows too highly.
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Review from Joanne L (Niece of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie came to The Willows, after spending 3 months in hospital, almost two years ago, she was so very frail, that she wasn't expected to live for much longer, but that was before the team at The Willows were involved, she's now looking healthy, walking, eating well and is looking wonderful! She's
just had her hair done, and she loves it, she loves a little pampering! Over the last month, she has been treated to a visit from a Shetland pony, a dog, magician, singers, and they had wonderful Christmas decorations with parties etc, the home is now geared up for Valentine's day! My Auntie always compliments the food, and always says how nice the staff are. So from maintenance, cleaners, carers, nurses, laundry, receptionists and management, thank you for all you do! If there's ever a problem, I'm always contacted and fully informed of what has happened and how it's been/being resolved, so I can be rest assured that my auntie's safety and health are priority. Thank you again.
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Review from C C (Daughter-in-law of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used The Willows Care Home for respite care for my mother-in-law, who suffers from Parkinsons disease and with her mental health/anxiety. The staff are all very understanding of her as a person rather than just her medical conditions. They are exceptionally patient with her when she decides
to become a difficult customer! We would definitely recommend The Willows to anyone in a similar circumstance to us and will be using the care home again in the future for respite stays.
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Review from S H (Mother of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased that my son has settled so well at The Willows. My son has been through some very tough times but now regards The Willows as his home. This is all due to the excellent care he receives from all the staff, they all go that extra mile to ensure his wellbeing, comfort and reassurance. I
am also grateful for all the support that both I and his brother receive from the management team and also the registered nurses and carers where any issues are dealt with promptly. In fact every single one of all the staff are truly amazing.
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Review from J M (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank The Willows Care Home for the care that was given to Mum during the last days of her life. I will be forever grateful that she was surrounded by the best caring people we could have hoped for. She was constantly visited by staff in her room and exceptional personal care continued right
up until the end. A special mention should go to the Nursing staff who spent time with Mum during her last hours reassuring and comforting her. For which I will be forever grateful.
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Review from H R (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Willows Care Home has provided excellent care to my Father, The Willows are not just a Care Home it is a home that genuinely cares. All the staff spoke to and cared for my Father with the utmost respect and compassion. Our family cannot be more grateful.
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Review from Julia B (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot express our sincere gratitude to you all for making my mum's final journey a relaxing and peaceful one. The constant care that Mum received was extraordinary and a special thank you to one member of staff, in particular, you have been amazing
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Review from K H (Wife of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After leaving hospital with physical evidence of neglect we were fortunate in getting a place at The Willows. In a short space of time, we witnessed a definite improvement. My husband seems well cared for and settled in very quickly. He was also content and more relaxed. His sugar levels were normalised
and sores remedied. I am also relieved and happy that my husband is being so well looked after.
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Review from L H (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care of Mum was excellent. The staff were warm and dedicated and they extended their kindness to family. Empathy and understanding were shown at all times.
It was reassuring to know Mum was looked after so well at the end of her life.
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Review from Julie A (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to you from hospital almost 2 years ago as 'end of life'. However, with the care, compassion and patience from the wonderful staff at The Willows not only did he recover but he positively flourished, beginning to eat again and gaining weight. Despite having dementia, my dad was always cheerful
when we visited him and seemed happy at The Willows, often commenting that his bed was warm and comfortable!


When the end came for him on 6th November 2023, our family, when we came to say our goodbyes, were treated with the same kindness and compassion that had been shown to my dad throughout his time there. Thank you to everyone at The Willows, we knew dad was always safe in your care.


Kindest regards

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Review from T S (Daughter of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and I visited The Willows with a view to booking respite care so I could take a break from caring. From the moment we walked in we felt so welcome. Sadly, before mum could have her respite break she became ill and went into hospital. She required palliative care and we were delighted she could end
her days in The Willows. The home is lovely and well maintained. The staff are the most caring you could meet. Losing mum has been tough but their care for mum and us as her family has been a true comfort.
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Review from A F (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was looked after at The Willows for four very challenging years, through lockdowns, declining health, and ever-reducing mobility. However, the staff were always positive, caring, compassionate, cheerful, and loving, and it really did feel that they treated her as "family." The decision to go
into residential care is always going to be an incredibly difficult one, but moving into The Willows meant that my mum's quality of life was far better than it was before, knowing that she was safe and had nursing care and company on hand whenever she needed it.
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Review from Jen S (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were always so reluctant to let Mum go into a Care Home but from the very first day, we knew we had made the right decision. Every single member of staff was quite simply wonderful and could not do enough for our mum. Even down to making her birthday special with a wonderful homemade cake, singing
happy birthday and making a lovely fuss of her.
The staff were all so lovely, caring, and friendly and went above and beyond every single day providing the very best care at all times. There is literally nothing we could fault with The Willows and we will be eternally grateful from the very bottom of our hearts for everything the amazing staff did to care for our mum. We thank each and every one of you enormously!
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Review from A W (Grandfather of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On coming to live at The Willows our grandson has been extremely happy and we are so pleased with how well he has settled. We have nothing but praise for the staff and management. Nothing is too much trouble for them and we are so lucky to have found The Willows, as our grandson would say, they are
all spot on!
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Review from A W (Father of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased with how my son has settled into The Willows.
I have nothing but praise for the staff and management of The Willows, nothing is too much trouble for them.
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Review from M L (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum receives good care from the staff at The Willows. I feel the care is good but it is very expensive. My mum does not have any nursing needs, her needs are social but there is not a reduced price for this which means that at some point I will have to find an alternative placement as her money will
run out. This will be disruptive to my mum and I am putting this move off for as long as possible.
The staff are very friendly and Mum is clean and well-dressed 99% of the time. They address any issues as soon as they are raised. It is a home-from-home for my mum.
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Review from S B (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A lovely care home. Dad had a fall at home and couldn't walk so went into a care home, was walking a month later. He now loves the food and staff.
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Review from K L (Husband of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife always uses The Willows for her respite care. The team understand her needs and recognise the importance of the balance between treating her physical condition and looking after her mental health.
There is the added bonus that one of the supervisors cared for her at home prior to joining the
team at The Willows.
Knowing that my wife will be looked after enables me to get the full benefit of a break.
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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for The Willows Care Home is calculated as follows: ( (145 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 162 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (8)

Yvonne

Yvonne Manton

Job Title: Registered Manager

Home Manager

Priya

Priya Patel

Job Title: Managing Director

Managing Director

Diane

Diane Koca

Job Title: Administrator/PA Joined: 2023

Administrator/PA

Jadwiga (ED)

Jadwiga (ED) A.

Job Title: Activities Co-ordinator

Activities Co-ordinator

Julie

Julie H.

Job Title: Head of Domestic

Head of Domestic

Renata

Renata B.

Job Title: Staff Nurse

Staff Nurse

Lisa

Lisa F.

Job Title: Senior Care Assistant/Care Home Assistant Practitioner

Senior Care Assistant/Care Home Assistant Practitioner

Chelsea

Chelsea S.

Job Title: Senior Care Assistant/Care Home Assistant Practitioner

Senior Care Assistant/Care Home Assistant Practitioner

Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at The Willows Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Loughborough?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service - more info.