The Willows Care Home (Shepshed) Ltd

14 The Lant, Shepshed, Loughborough LE12 9PD

The Willows Care Home, in the lovely village of Shepshed, Loughborough, offers a warm and inviting atmosphere, where people can live in a safe and happy environment.

They are cared for by dedicated and professional carers with a Registered Nurse available 24 hours a day. They maintain a suitable level of staff, dependent on the dependency of our residents.

The home has large and mature gardens for the residents to enjoy.
The home employs activities coordinators who ensure that activities and entertainments are available 7 days a week.

The food menus are flexible to personal choice and dietary requirements, which are regularly assessed by the catering department and management, with resident input.

The home has all the necessary and up to date equipment required for most care needs and if necessary the home is willing to update when required.

Owner: The Willows Care Home (Shepshed) Ltd

Person in charge: Yvonne Manton (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Asperger Syndrome • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 60

Rooms with ensuite WC: 7

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Willows Care Home (Shepshed) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for The Willows Care Home (Shepshed) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Willows Care Home (Shepshed) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.407 for The Willows Care Home (Shepshed) Ltd is calculated as follows: ( (41 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 59 Ratings = 4.407

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for The Willows Care Home (Shepshed) Ltd is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 The Willows Care Home (Shepshed) Ltd has a Review Score of 8.2 (8.157) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows Care Home (Shepshed) Ltd?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Willows Care Home (Shepshed) Ltd

  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother spent six months in The Willows Care Home (Shepshed) Ltd in which time I have been very impressed with the care given. Communication between myself and the staff was also very good keeping me updated with everything I requested to know during my mother's stay.

The accommodation was lovely, always clean and pleasant when I entered both the main area and my mother's bedroom.

How likely would you be to recommend The Willows Care Home (Shepshed) Ltd? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

My wife stayed for a few days when requiring respite for myself. She has dementia and really enjoyed being at The Willows. For those days, she was kept active with activities at the home and always came home happy and was always keen to return. The manager and staff/carers were very helpful, caring and thoughtful. Food and facilities were very good. I have only praise 10/10.

How likely would you be to recommend The Willows Care Home (Shepshed) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

I would recommend this care home as they always treated my mum with care and compassion. During the last days of Mum's life, the carers were outstanding. Nothing was too much trouble.
Myself and my sister in law stayed with Mum for the last 48 hours of Mum's life and saw first hand how much Mum was loved and cared for.
It gave us a lot of comfort.

How likely would you be to recommend The Willows Care Home (Shepshed) Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Just wanted to say a massive thank you to all the staff at The Willows.
Having had to make the decision to place our sister in a nursing home we chose the willows after having a look around and from the moment we walked in the door it felt like home.
Our sister was a very complex case who needed 24-hour full nursing care. The Manager and Clinical Lead went to the LRI and met her and from that moment we all knew that she was in safe hands.
She was only in The Willows for 3 weeks but I can honestly say that the care, love and respect that not only she received but we felt it too whenever we went there was exceptionally high.
Nothing was ever to much trouble and we appreciated all that every member of staff that work at the willows you are all doing a fantastic job.
So if anyone is looking for a good caring home for their loved ones you won't go wrong if you choose The Willows your loved one will be safe respected and cared for by wonderful caring staff.
Thank you for making our sister happy and safe.

How likely would you be to recommend The Willows Care Home (Shepshed) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

I would be extremely wary of this establishment. The Management and Administration departments are inept and woefully lacking. If you are lucky enough to even get a contract, beware of hidden costs such as charging for 3 days after leaving for cleaning your room! With peeling paint and chipped furniture this Home is badly in need of redecoration and refurbishment.
One very important point is for a potential resident to ask to see the fees written down so that you know what you are paying for. This is one of the most expensive homes in the UK and it becomes very apparent that for them, it is all about the money. I made frequent requests for the fees to be made known to me and all went unanswered.
I'm afraid to say that I had so many problems with my Father being here that I was forced to move him, which was a shame because the actual Carers were friendly, cheerful people who were good at their jobs and tried to help.
Failing in many areas I would strongly advise against this home.

How likely would you be to recommend The Willows Care Home (Shepshed) Ltd? Extremely Unlikely

Overall Standard

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Average Rating:   2.7 out of 5

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