






The Willows Care Home, in the lovely village of Shepshed, Loughborough, offers a warm and inviting atmosphere, where people can live in a safe and happy environment.
They are cared for by dedicated and professional carers with a Registered Nurse available 24 hours a day. They maintain a suitable level of staff, dependent on the dependency of residents.
The home has large and mature gardens for the residents to enjoy.
The home...
Care Provided by The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly rates start from £1,700 - final fees are tailored to each individual following a personal care assessment. Please contact our managers for more information
The price(s) shown are provided by the care home. Contact The Willows Care Home for full pricing details and T&Cs.
Contact The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- 3AB Care Ltd
- Private Owned
Person in charge
- Yvonne Manton(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (7)
Visiting
- The home advise calling ahead of visiting but no appointment is necessary and you are welcome to visit at your convenience with the exception for meal times.
Parking
- On-site parking available
The Willows Care Home Reviews (41)
The Willows Care Home has a Review Score of 9.7 (9.719) out of 10, based on 13 reviews in the last 2 years.
Over all time The Willows Care Home has 41 reviews.
I lived 80 miles away , but l had absolutely no worry about her as the care she received always went above and beyond. Everyone l was in contact with either in person or on the phone ( it was in covid ) were so kind, caring, compassionate to her, she was treated with dignity, she was listened to, l could not have wished for better staff to look after her
She was very happy there, she kept the staff amused by her tales of her years in the army during the war, and on their toes when she wanted her mid morning coffee and newspaper, Everyone loved her to bits.She was a one off. Thank you from the bottom of my heart, keep up the wonderful care you give
My sister-in-law has been at the Willows nearly 4 years. Throughout this time she has received great care, is happy there and feels safe. We don't have any worries about her, and any situations that may arise, the home contacts us to make us aware. She has done more in the last four years than when she was at home, a bit of a recluse after the death of her husband.
My mum was in the Willows from March 2025 until December 2025 when she sadly passed away. In that time me and the family were very please with the care she received. She came to the Willows because she needed nursing care and because her condition meant she was never going to get better, we felt she was better in herself than in the previous home. She was always clean she loved the food and she seemed as happy as she could be. We will always be grateful to the staff at the Willows and would recommend the Willows to anyone.
My mum in law was a resident at The Willows Care Home Shepshed for 5 years. In all that time, she was treated with the upmost respect, and it became her home. The staff were all very kind and attentive to her needs. It was a happy place for her, and she liked to be in the lounge with the other residents and staff. If anyone asked me to recommend a care home for their loved one, I would certainly recommend The Willows.
My mum was always dressed well, clean and most importantly happy. The staff are always smiling and took time to speak to me and my family no matter how busy they were.
We never walked out at the end of a visit feeling any worry or guilt because we knew my mum was being looked after above and beyond.
One of the big things I would like to highlight is communication, the home are brilliant with raising any concerns straight away and they always got to a solution quickly and efficiently. Also, whenever you ring the home the phone is always answered.
The daily activity's my mum loved and the home recently even took my mum to Loughborough fair which she loved.
The food is incredible and freshly made daily, nobody would ever go hungry that's for sure.
If you're looking for a place to put a loved one, I would highly recommend the Willows.
Thank you again.
The care my mum received was great, the staff caring and patient and the food excellent. We needed care quickly and the home helped out with respite care. We knew my mum was safe and cared for 24 hours a day.
Ivan went into respite care at the home after struggling living alone with dementia, a brain tumour and two other forms of cancer. The staff and management at the Willows were warm, welcoming, caring, professional and kind. They dealt well with his initial troubles adjusting to the change and he was soon happily calling the place home.
Ivan's condition was deteriorating before him entering the home, but he stabilised well and was always dealt with kindly, professionally and efficiently as more medical needs arose. we were always kept informed of any health concerns and visiting the home a couple of times a week allowed me to see the great staff and their care.
Ivan passed away in the home in August 2025. Again the staff were excellent in their care for him during this time and so kind to us as well.
It was good to know that whenever I called there was someone ready to answer and deal with any questions or concerns. As Dad's health deteriorated towards the end we couldn't have asked for a more kind and caring team to look after Dads every need and the support they gave to our family is greatly appreciated.
They treated Dad with dignity from the moment he arrived until the day he departed to his funeral.
The peace of mind I and my family had that Dad was safe and well looked after was worth a fortune.
My mother was in The Willows for three years until her death in April 2024 and had severe dementia. Throughout her time at the home we were so pleased with how she was treated. Her last few months were particularly difficult but the staff were excellent and took such good care of her and also communicated well with me. I visited the home many times sometimes in the middle of the night in response to a phone call and I was always very impressed by what I saw and heard not only in relation to my own mother but in how other residents were treated and spoken to. I cannot recommend The Willows too highly.
My auntie came to The Willows, after spending 3 months in hospital, almost two years ago, she was so very frail, that she wasn't expected to live for much longer, but that was before the team at The Willows were involved, she's now looking healthy, walking, eating well and is looking wonderful! She's just had her hair done, and she loves it, she loves a little pampering! Over the last month, she has been treated to a visit from a Shetland pony, a dog, magician, singers, and they had wonderful Christmas decorations with parties etc, the home is now geared up for Valentine's day! My Auntie always compliments the food, and always says how nice the staff are. So from maintenance, cleaners, carers, nurses, laundry, receptionists and management, thank you for all you do! If there's ever a problem, I'm always contacted and fully informed of what has happened and how it's been/being resolved, so I can be rest assured that my auntie's safety and health are priority. Thank you again.
We have used The Willows Care Home for respite care for my mother-in-law, who suffers from Parkinsons disease and with her mental health/anxiety. The staff are all very understanding of her as a person rather than just her medical conditions. They are exceptionally patient with her when she decides to become a difficult customer! We would definitely recommend The Willows to anyone in a similar circumstance to us and will be using the care home again in the future for respite stays.
I am so pleased that my son has settled so well at The Willows. My son has been through some very tough times but now regards The Willows as his home. This is all due to the excellent care he receives from all the staff, they all go that extra mile to ensure his wellbeing, comfort and reassurance. I am also grateful for all the support that both I and his brother receive from the management team and also the registered nurses and carers where any issues are dealt with promptly. In fact every single one of all the staff are truly amazing.
I wish to thank The Willows Care Home for the care that was given to Mum during the last days of her life. I will be forever grateful that she was surrounded by the best caring people we could have hoped for. She was constantly visited by staff in her room and exceptional personal care continued right up until the end. A special mention should go to the Nursing staff who spent time with Mum during her last hours reassuring and comforting her. For which I will be forever grateful.
The Willows Care Home has provided excellent care to my Father, The Willows are not just a Care Home it is a home that genuinely cares. All the staff spoke to and cared for my Father with the utmost respect and compassion. Our family cannot be more grateful.
We cannot express our sincere gratitude to you all for making my mum's final journey a relaxing and peaceful one. The constant care that Mum received was extraordinary and a special thank you to one member of staff, in particular, you have been amazing
After leaving hospital with physical evidence of neglect we were fortunate in getting a place at The Willows. In a short space of time, we witnessed a definite improvement. My husband seems well cared for and settled in very quickly. He was also content and more relaxed. His sugar levels were normalised and sores remedied. I am also relieved and happy that my husband is being so well looked after.
It was reassuring to know Mum was looked after so well at the end of her life.
My dad came to you from hospital almost 2 years ago as 'end of life'. However, with the care, compassion and patience from the wonderful staff at The Willows not only did he recover but he positively flourished, beginning to eat again and gaining weight. Despite having dementia, my dad was always cheerful when we visited him and seemed happy at The Willows, often commenting that his bed was warm and comfortable!
When the end came for him on 6th November 2023, our family, when we came to say our goodbyes, were treated with the same kindness and compassion that had been shown to my dad throughout his time there. Thank you to everyone at The Willows, we knew dad was always safe in your care.
Kindest regards
Mum and I visited The Willows with a view to booking respite care so I could take a break from caring. From the moment we walked in we felt so welcome. Sadly, before mum could have her respite break she became ill and went into hospital. She required palliative care and we were delighted she could end her days in The Willows. The home is lovely and well maintained. The staff are the most caring you could meet. Losing mum has been tough but their care for mum and us as her family has been a true comfort.
My mum was looked after at The Willows for four very challenging years, through lockdowns, declining health, and ever-reducing mobility. However, the staff were always positive, caring, compassionate, cheerful, and loving, and it really did feel that they treated her as "family." The decision to go into residential care is always going to be an incredibly difficult one, but moving into The Willows meant that my mum's quality of life was far better than it was before, knowing that she was safe and had nursing care and company on hand whenever she needed it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 03 Jul 2026
Read our July Newletter here: https://3abcare.co.uk/wp-content/uploads/The-Willows-July-Newsletter.pdf
- 26 Feb 2026
https://www.facebook.com/profile.php?id=100057617462516
There are no upcoming events for The Willows Care Home.
Awards / Recognitions (1)
- 27 Apr 2026Recipient: The Willows Care Home
Accreditations
There are no accreditations posted yet for The Willows Care Home.
Meet the Team (8)

Home Manager

Managing Director

Administrator/PA

Activities Co-ordinator

Head of Domestic

Staff Nurse

Senior Care Assistant/Care Home Assistant Practitioner

Senior Care Assistant/Care Home Assistant Practitioner
Frequently Asked Questions about The Willows Care Home
What types of Care is The Willows Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willows Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at The Willows Care Home?
Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Willows Care Home to the centre of Loughborough?
3.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service -more info.