






The Willows Care Home, in the lovely village of Shepshed, Loughborough, offers a warm and inviting atmosphere, where people can live in a safe and happy environment.
They are cared for by dedicated and professional carers with a Registered Nurse available 24 hours a day. They maintain a suitable level of staff, dependent on the dependency of residents.
The home has large and mature gardens for the residents to enjoy.
The home...
The Willows Care Home, in the lovely village of Shepshed, Loughborough, offers a warm and inviting atmosphere, where people can live in a safe and happy environment.
They are cared for by dedicated and professional carers with a Registered Nurse available 24 hours a day. They maintain a suitable level of staff, dependent on the dependency of residents.
The home has large and mature gardens for the residents to enjoy.
The home employs activities coordinators who ensure that activities and entertainments are available 7 days a week.
The food menus are flexible to personal choice and dietary requirements, which are regularly assessed by the catering department and management, with resident input.
The home has all the necessary and up to date equipment required for most care needs and if necessary the home is willing to update when required.
Care Provided by The Willows Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly rates start from £1,700 - final fees are tailored to each individual following a personal care assessment. Please contact our managers for more information
The price(s) shown are provided by the care home. Contact The Willows Care Home for full pricing details and T&Cs.
Contact The Willows Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- 3AB Care Ltd
- Private Owned
Person in charge
- Yvonne Manton (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (7)
Visiting
- The home advise calling ahead of visiting but no appointment is necessary and you are welcome to visit at your convenience with the exception for meal times.
Parking
- On-site parking available
The Willows Care Home Reviews (42)
The Willows Care Home has a Review Score of 9.7 (9.721) out of 10, based on 14 reviews in the last 2 years.
Over all time The Willows Care Home has 42 reviews.
My mum was looked after at The Willows for four very challenging years, through lockdowns, declining health, and ever-reducing mobility. However, the staff were always positive, caring, compassionate, cheerful, and loving, and it really did feel that they treated her as "family." The decision to go...
My mum was looked after at The Willows for four very challenging years, through lockdowns, declining health, and ever-reducing mobility. However, the staff were always positive, caring, compassionate, cheerful, and loving, and it really did feel that they treated her as "family." The decision to go into residential care is always going to be an incredibly difficult one, but moving into The Willows meant that my mum's quality of life was far better than it was before, knowing that she was safe and had nursing care and company on hand whenever she needed it.
We were always so reluctant to let Mum go into a Care Home but from the very first day, we knew we had made the right decision. Every single member of staff was quite simply wonderful and could not do enough for our mum. Even down to making her birthday special with a wonderful homemade cake,...
The staff were all so lovely, caring, and friendly and went above and beyond every single day providing the very best care at all times. There is literally nothing we could fault with The Willows and we will be eternally grateful from the very bottom of our hearts for everything the amazing staff did to care for our mum. We thank each and every one of you enormously!
On coming to live at The Willows our grandson has been extremely happy and we are so pleased with how well he has settled. We have nothing but praise for the staff and management. Nothing is too much trouble for them and we are so lucky to have found The Willows, as our grandson would say, they are...
On coming to live at The Willows our grandson has been extremely happy and we are so pleased with how well he has settled. We have nothing but praise for the staff and management. Nothing is too much trouble for them and we are so lucky to have found The Willows, as our grandson would say, they are all spot on!
I have nothing but praise for the staff and management of The Willows, nothing is too much trouble for them.
I have nothing but praise for the staff and management of The Willows, nothing is too much trouble for them.
My mum receives good care from the staff at The Willows. I feel the care is good but it is very expensive. My mum does not have any nursing needs, her needs are social but there is not a reduced price for this which means that at some point I will have to find an alternative placement as her money...
The staff are very friendly and Mum is clean and well-dressed 99% of the time. They address any issues as soon as they are raised. It is a home-from-home for my mum.
A lovely care home. Dad had a fall at home and couldn't walk so went into a care home, was walking a month later. He now loves the food and staff.
A lovely care home. Dad had a fall at home and couldn't walk so went into a care home, was walking a month later. He now loves the food and staff.
There is the added bonus that one of the supervisors cared for her at home prior to joining...
There is the added bonus that one of the supervisors cared for her at home prior to joining the team at The Willows.
Knowing that my wife will be looked after enables me to get the full benefit of a break.
The home was family-friendly, caring and attentive. Staff were genuinely interested in the patient and helpful in the way they treated individuals. They also showed a great deal of experience when dealing with the patients in a very difficult time with lockdown and Covid. They did all they could in...
The home was family-friendly, caring and attentive. Staff were genuinely interested in the patient and helpful in the way they treated individuals. They also showed a great deal of experience when dealing with the patients in a very difficult time with lockdown and Covid. They did all they could in allowing families to see their relatives under trying conditions.
Encourage Mum to keep doing her knitting to keep her fingers and mind active. Always made her presentable.
Encourage Mum to keep doing her knitting to keep her fingers and mind active. Always made her presentable.
My Mum was in the Willows for 6 months in 2022. I would not recommend The Willows for a number of reasons: 1. Even after covid restrictions were lifted, visiting was not allowed at the weekend unless you obtained special dispensation from the manager. I found it degrading to have to beg the manager...
My Mum was in the Willows for 6 months in 2022. I would not recommend The Willows for a number of reasons: 1. Even after covid restrictions were lifted, visiting was not allowed at the weekend unless you obtained special dispensation from the manager. I found it degrading to have to beg the manager of the care home for permission to visit my own Mum. 2. The home were not sympathetic when we had a delay in funding due to an oversight of the council. The home began invoicing me as next of kin with fees of over £1,000 a week, saying they needed funds to 'keep the lights on'. The Willows made over £608,000 in profit during the financial year of this period. I felt there was no consideration re the stress this put on me to be landed with these huge invoices. 3. The facilities are in dire need of refurbishment. The rooms are small and grotty. There is a shrill alarm that sounds throughout the building almost constantly. I could go on but I have reached the review length limit.
Thank you for taking the time to review our services.
Whilst we would have welcomed the opportunity to discuss your concerns in the 12 months since your mother’s discharge from the Willows last year. We are committed to continued improvement and would welcome taking the conversation further with...
Thank you for taking the time to review our services.
Whilst we would have welcomed the opportunity to discuss your concerns in the 12 months since your mother’s discharge from the Willows last year. We are committed to continued improvement and would welcome taking the conversation further with you. Your comments are at odds with the overwhelmingly positive feedback we receive, such that it would be of assistance for us to understand and act on your observations. Therefore, please feel free to call the Management team on 01509 650 559.
As an organisation we remain committed to the highest standards of care and are eager to learn from such feedback.
Dad always wanted to stay at home for as long as possible before moving into a care home, but with falling and safety concerns mounting, the difficult decision had to be made. A care home will only ever be as good as the genuine caring nature of the people who work...
Dad always wanted to stay at home for as long as possible before moving into a care home, but with falling and safety concerns mounting, the difficult decision had to be made. A care home will only ever be as good as the genuine caring nature of the people who work there. It is not only the nurses and carers that people immediately see and meet but also all of the vital staff working anonymously in the background, from the gardeners to the managers, from the admin staff to the kitchen staff to the laundry staff and everyone that makes up the caring team. Although our dad was in your lives for a short time, you were in the rest of his life, and the care and attention you gave to him in the twilight of his days was sensitive, respectful and with dignity. So, from us all to all of you, we would like to say simply thank you for making the unbearable few days just that little bit more bearable. With our deepest gratitude
My brother was transferred to the Willows directly from hospital, where he had been for the last 3 months. Basically, the hospital had fast-tracked him on NHS continuing health care with an assess to review meeting planned for 10th of March which didn't take place because he died on this day. I was...
My brother was transferred to the Willows directly from hospital, where he had been for the last 3 months. Basically, the hospital had fast-tracked him on NHS continuing health care with an assess to review meeting planned for 10th of March which didn't take place because he died on this day. I was not aware that he was at the end of his life, as no one at the hospital had informed me. However, on speaking to the qualified nurse at the Willows she sensitively ensured that I knew how ill my brother was and intimated that he had very little time left to live. The care my brother received was very good and the staff did everything they could to make his last few days as comfortable as possible. Nothing was too much trouble from the cleaner, who seeing me upset that my brother might be in pain rushed off to get me a nurse, to all of the care staff and registered nurses. My sister and I could visit him and we were phoned by the staff once end of life drugs were administered. Thank you to all at the Willows.
Thank you very much for taking the time to provide feedback on your experience of being part of our Willows Family. We appreciate that this is a difficult time for you and your family, and we are grateful that we were given the opportunity to care for your brother. We will be sure to pass on your kind words to all the staff at The Willows Care Home. Kind Regards, The Willows Team.
We moved my mother and father to The Willows after the care home they were in, closed down. From the first day, my parents were there; I knew it was the right choice. Unfortunately, Dad passed away recently having only spent a few months there, but during this time he was very happy and thoroughly...
My mother is still at The Willows, and I feel very confident she is in the best place possible. The activity girls make every day as fun as possible, and all the staff are truly amazing. I have no hesitation at all in highly recommending this care home where everyone really does care! Thank you all so much!
Wonderful caring staff that are constantly keeping activities going and staying in touch with relatives during the Covid19 outbreak. Both of my parents are/ were at The Willows and they take every step to make sure they are well taken care of. I have been able to video call and video chat to stay...
Wonderful caring staff that are constantly keeping activities going and staying in touch with relatives during the Covid19 outbreak. Both of my parents are/ were at The Willows and they take every step to make sure they are well taken care of. I have been able to video call and video chat to stay in touch and love the personal touches that the caring staff members take care of. Nothing is too much for them. They are wonderful at keeping up with social media and sharing images and videos so that we can see the daily goings-on. Can not recommend highly enough. Thank you all.
The staff really go out of their way to make the...
The staff really go out of their way to make the residents feel loved and cared for and provide a great deal of activities. Even delivering doughnuts recently, was done in such a special way which must have made the folk receiving them very happy.
Thanks so much for all you do to look after our loved ones who can no longer be in their own homes or care for themselves.
Keep up the fantastic work you do.
All the staff were hard working and looked after all the elderly extremely well. They have regular activities and are very helpful to visitors. I found them dedicated to their work and willing to go the extra mile. The managerial staff were also very helpful and knowledgeable about patients'...
All the staff were hard working and looked after all the elderly extremely well. They have regular activities and are very helpful to visitors. I found them dedicated to their work and willing to go the extra mile. The managerial staff were also very helpful and knowledgeable about patients' medical requirements.
Very caring staff and management.
Very caring staff and management.
My mother spent six months in The Willows Care Home (Shepshed) Ltd in which time I have been very impressed with the care given. Communication between myself and the staff was also very good keeping me updated with everything I requested to know during my mother's stay.
The accommodation was...
My mother spent six months in The Willows Care Home (Shepshed) Ltd in which time I have been very impressed with the care given. Communication between myself and the staff was also very good keeping me updated with everything I requested to know during my mother's stay.
The accommodation was lovely, always clean and pleasant when I entered both the main area and my mother's bedroom.
My wife stayed for a few days when requiring respite for myself. She has dementia and really enjoyed being at The Willows. For those days, she was kept active with activities at the home and always came home happy and was always keen to return. The manager and staff/carers were very helpful, caring...
My wife stayed for a few days when requiring respite for myself. She has dementia and really enjoyed being at The Willows. For those days, she was kept active with activities at the home and always came home happy and was always keen to return. The manager and staff/carers were very helpful, caring and thoughtful. Food and facilities were very good. I have only praise 10/10.
Myself and my sister in law stayed with Mum for the last 48 hours of Mum's life and saw first hand how much Mum...
Myself and my sister in law stayed with Mum for the last 48 hours of Mum's life and saw first hand how much Mum was loved and cared for.
It gave us a lot of comfort.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (1)
- 11 Sep 2026
Read our September Newsletter here: https://3abcare.co.uk/wp-content/uploads/The-Willows-September-Newsletter-1.pdf
- 12 Aug 2026
Read our August Newsletter here: https://3abcare.co.uk/wp-content/uploads/The-Willows-August-Newsletter.pdf
- 03 Jul 2026
Read our July Newletter here: https://3abcare.co.uk/wp-content/uploads/The-Willows-July-Newsletter.pdf
- 01 Sep 2026Organiser: The Willows Care Home
Awards / Recognitions (2)
- 01 Aug 2026Recipient: The Willows Care Home
- 27 Apr 2026Recipient: The Willows Care Home
Accreditations
There are no accreditations posted yet for The Willows Care Home.
Meet the Team (8)

Home Manager

Managing Director

Administrator/PA

Activities Co-ordinator

Head of Domestic

Staff Nurse

Senior Care Assistant/Care Home Assistant Practitioner

Senior Care Assistant/Care Home Assistant Practitioner
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service -what an Enhanced Service includes.