The Willows Care Home

14 The Lant, Shepshed, Loughborough LE12 9PD
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9.9 35 Reviews
  • The Willows Care Home, Loughborough
The Willows Care Home, in the lovely village of Shepshed, Loughborough, offers a warm and inviting atmosphere, where people can live in a safe and happy environment.

They are cared for by dedicated and professional carers with a Registered Nurse available 24 hours a day. They maintain a suitable level of staff, dependent on the dependency of residents.

The home has large and mature gardens for the residents to enjoy.
The home employs activities coordinators who ensure that activities and entertainments are available 7 days a week.

The food menus are flexible to personal choice and dietary requirements, which are regularly assessed by the catering department and management, with resident input.

The home has all the necessary and up to date equipment required for most care needs and if necessary the home is willing to update when required.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our care fees are based on assessment - please contact the Management team for details

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Yvonne Manton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home advise calling ahead of visiting but no appointment is necessary and you are welcome to visit at your convenience with the exception for meal times.

Parking

  • On-site parking available

The Willows Care Home Reviews (35)

9.9

The Willows Care Home has a Review Score of 9.9 (9.889) out of 10, based on 15 reviews in the last 2 years.
Over all time The Willows Care Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Willows Care Home
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Total of 35, showing 21-35
Review from Patricia L (Niece of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home was family-friendly, caring and attentive. Staff were genuinely interested in the patient and helpful in the way they treated individuals. They also showed a great deal of experience when dealing with the patients in a very difficult time with lockdown and Covid. They did all they could in
allowing families to see their relatives under trying conditions.
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Review from Sharon H (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff very caring and attentive. Nothing too much trouble and will go the extra mile to ensure Mum was comfortable in her stay.
Encourage Mum to keep doing her knitting to keep her fingers and mind active. Always made her presentable.
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Review from Tom H (Son of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mum was in the Willows for 6 months in 2022. I would not recommend The Willows for a number of reasons: 1. Even after covid restrictions were lifted, visiting was not allowed at the weekend unless you obtained special dispensation from the manager. I found it degrading to have to beg the manager
of the care home for permission to visit my own Mum. 2. The home were not sympathetic when we had a delay in funding due to an oversight of the council. The home began invoicing me as next of kin with fees of over £1,000 a week, saying they needed funds to 'keep the lights on'. The Willows made over £608,000 in profit during the financial year of this period. I felt there was no consideration re the stress this put on me to be landed with these huge invoices. 3. The facilities are in dire need of refurbishment. The rooms are small and grotty. There is a shrill alarm that sounds throughout the building almost constantly. I could go on but I have reached the review length limit.
Reply from Priya Patel, Managing Director at The Willows Care Home

Thank you for taking the time to review our services.


Whilst we would have welcomed the opportunity to discuss your concerns in the 12 months since your mother’s discharge from the Willows last year. We are committed to continued improvement and would welcome taking the conversation further with you. Your comments are at odds with the overwhelmingly positive feedback we receive, such that it would be of assistance for us to understand and act on your observations. Therefore, please feel free to call the Management team on 01509 650 559.


As an organisation we remain committed to the highest standards of care and are eager to learn from such feedback.

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Review from H F (Daughter of Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A simple heartfelt thank you.
Dad always wanted to stay at home for as long as possible before moving into a care home, but with falling and safety concerns mounting, the difficult decision had to be made. A care home will only ever be as good as the genuine caring nature of the people who work there.
It is not only the nurses and carers that people immediately see and meet but also all of the vital staff working anonymously in the background, from the gardeners to the managers, from the admin staff to the kitchen staff to the laundry staff and everyone that makes up the caring team. Although our dad was in your lives for a short time, you were in the rest of his life, and the care and attention you gave to him in the twilight of his days was sensitive, respectful and with dignity. So, from us all to all of you, we would like to say simply thank you for making the unbearable few days just that little bit more bearable. With our deepest gratitude
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Review from S D (Sister of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was transferred to the Willows directly from hospital, where he had been for the last 3 months. Basically, the hospital had fast-tracked him on NHS continuing health care with an assess to review meeting planned for 10th of March which didn't take place because he died on this day. I was
not aware that he was at the end of his life, as no one at the hospital had informed me. However, on speaking to the qualified nurse at the Willows she sensitively ensured that I knew how ill my brother was and intimated that he had very little time left to live. The care my brother received was very good and the staff did everything they could to make his last few days as comfortable as possible. Nothing was too much trouble from the cleaner, who seeing me upset that my brother might be in pain rushed off to get me a nurse, to all of the care staff and registered nurses. My sister and I could visit him and we were phoned by the staff once end of life drugs were administered. Thank you to all at the Willows.
Reply from Priya Patel, Managing Director at The Willows Care Home

Thank you very much for taking the time to provide feedback on your experience of being part of our Willows Family. We appreciate that this is a difficult time for you and your family, and we are grateful that we were given the opportunity to care for your brother. We will be sure to pass on your kind words to all the staff at The Willows Care Home. Kind Regards, The Willows Team.

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Review from Jill J (Daughter of Resident) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mother and father to The Willows after the care home they were in, closed down. From the first day, my parents were there; I knew it was the right choice. Unfortunately, Dad passed away recently having only spent a few months there, but during this time he was very happy and thoroughly spoilt!
I cannot thank everyone enough for their care and attention in his final days, and the dignity and respect shown both to him and us as a family.
My mother is still at The Willows, and I feel very confident she is in the best place possible. The activity girls make every day as fun as possible, and all the staff are truly amazing. I have no hesitation at all in highly recommending this care home where everyone really does care! Thank you all so much!
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Review from Helen T (Daughter of Resident) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful caring staff that are constantly keeping activities going and staying in touch with relatives during the Covid19 outbreak. Both of my parents are/ were at The Willows and they take every step to make sure they are well taken care of. I have been able to video call and video chat to stay in
touch and love the personal touches that the caring staff members take care of. Nothing is too much for them. They are wonderful at keeping up with social media and sharing images and videos so that we can see the daily goings-on. Can not recommend highly enough. Thank you all.
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Review from Zara T (Daughter of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents moved into the Willows after their previous care home closed. We just wish they had moved before! The care they have received has been outstanding. All staff are very friendly and always answer any questions by phone or when we visit.
The staff really go out of their way to make the residents
feel loved and cared for and provide a great deal of activities. Even delivering doughnuts recently, was done in such a special way which must have made the folk receiving them very happy.
Thanks so much for all you do to look after our loved ones who can no longer be in their own homes or care for themselves.
Keep up the fantastic work you do.
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Review from Paul K (Son of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff were hard working and looked after all the elderly extremely well. They have regular activities and are very helpful to visitors. I found them dedicated to their work and willing to go the extra mile. The managerial staff were also very helpful and knowledgeable about patients' medical
requirements.
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Review from John K (Son of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff and management.
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Review from Janet T (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent six months in The Willows Care Home (Shepshed) Ltd in which time I have been very impressed with the care given. Communication between myself and the staff was also very good keeping me updated with everything I requested to know during my mother's stay.


The accommodation was lovely,

always clean and pleasant when I entered both the main area and my mother's bedroom.
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Review from David J G (Husband of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife stayed for a few days when requiring respite for myself. She has dementia and really enjoyed being at The Willows. For those days, she was kept active with activities at the home and always came home happy and was always keen to return. The manager and staff/carers were very helpful, caring
and thoughtful. Food and facilities were very good. I have only praise 10/10.
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Review from B G (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend this care home as they always treated my mum with care and compassion. During the last days of Mum's life, the carers were outstanding. Nothing was too much trouble.
Myself and my sister in law stayed with Mum for the last 48 hours of Mum's life and saw first hand how much Mum was
loved and cared for.
It gave us a lot of comfort.
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Review from Paul R (Son of Resident) published on 19 June 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
I would be extremely wary of this establishment. The Management and Administration departments are inept and woefully lacking. If you are lucky enough to even get a contract, beware of hidden costs such as charging for 3 days after leaving for cleaning your room! With peeling paint and chipped furniture
this Home is badly in need of redecoration and refurbishment.
One very important point is for a potential resident to ask to see the fees written down so that you know what you are paying for. This is one of the most expensive homes in the UK and it becomes very apparent that for them, it is all about the money. I made frequent requests for the fees to be made known to me and all went unanswered.
I'm afraid to say that I had so many problems with my Father being here that I was forced to move him, which was a shame because the actual Carers were friendly, cheerful people who were good at their jobs and tried to help.
Failing in many areas I would strongly advise against this home.
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Review from Kevin S (Brother of Resident) published on 30 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say a massive thank you to all the staff at The Willows.
Having had to make the decision to place our sister in a nursing home we chose the willows after having a look around and from the moment we walked in the door it felt like home.
Our sister was a very complex case who needed 24-hour
full nursing care. The Manager and Clinical Lead went to the LRI and met her and from that moment we all knew that she was in safe hands.
She was only in The Willows for 3 weeks but I can honestly say that the care, love and respect that not only she received but we felt it too whenever we went there was exceptionally high.
Nothing was ever to much trouble and we appreciated all that every member of staff that work at the willows you are all doing a fantastic job.
So if anyone is looking for a good caring home for their loved ones you won't go wrong if you choose The Willows your loved one will be safe respected and cared for by wonderful caring staff.
Thank you for making our sister happy and safe.
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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for The Willows Care Home is calculated as follows: ( (145 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 162 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (8)

Yvonne

Yvonne Manton

Job Title: Registered Manager

Home Manager

Priya

Priya Patel

Job Title: Managing Director

Managing Director

Diane

Diane Koca

Job Title: Administrator/PA Joined: 2023

Administrator/PA

Jadwiga (ED)

Jadwiga (ED) A.

Job Title: Activities Co-ordinator

Activities Co-ordinator

Julie

Julie H.

Job Title: Head of Domestic

Head of Domestic

Renata

Renata B.

Job Title: Staff Nurse

Staff Nurse

Lisa

Lisa F.

Job Title: Senior Care Assistant/Care Home Assistant Practitioner

Senior Care Assistant/Care Home Assistant Practitioner

Chelsea

Chelsea S.

Job Title: Senior Care Assistant/Care Home Assistant Practitioner

Senior Care Assistant/Care Home Assistant Practitioner

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