The Willows Care Home

I would be extremely wary of this establishment. The Management and Administration departments are inept and woefully lacking. If you are lucky enough to even get a contract, beware of hidden costs such as charging for 3 days after leaving for cleaning your room! With peeling paint and chipped furniture this Home is badly in need of redecoration and refurbishment.
One very important point is for a potential resident to ask to see the fees written down so that you know what you are paying for. This is one of the most expensive homes in the UK and it becomes very apparent that for them, it is all about the money. I made frequent requests for the fees to be made known to me and all went unanswered.
I'm afraid to say that I had so many problems with my Father being here that I was forced to move him, which was a shame because the actual Carers were friendly, cheerful people who were good at their jobs and tried to help.

Failing in many areas I would strongly advise against this home.

Just wanted to say a massive thank you to all the staff at The Willows.
Having had to make the decision to place our sister in a nursing home we chose the willows after having a look around and from the moment we walked in the door it felt like home.
Our sister was a very complex case who needed 24-hour full nursing care. The Manager and Clinical Lead went to the LRI and met her and from that moment we all knew that she was in safe hands.
She was only in The Willows for 3 weeks but I can honestly say that the care, love and respect that not only she received but we felt it too whenever we went there was exceptionally high.
Nothing was ever to much trouble and we appreciated all that every member of staff that work at the willows you are all doing a fantastic job.
So if anyone is looking for a good caring home for their loved ones you won't go wrong if you choose The Willows your loved one will be safe respected and cared for by wonderful caring staff.

Thank you for making our sister happy and safe.