Submit a Review for Rutland Care Village
Huntsmans Drive, Oakham, LE15 6RP
View full details of Rutland Care VillageLatest Reviews for Rutland Care Village
12 December 2025
My brother was resident within Rutland Care Home, Cottesmore Lodge for 6 months this year until he passed away in September. The overall experience of care he received was wonderful and the staff are to be commended for their excellent work, kindness and respect to the patients within their care. We
as a family felt welcomed on every visit we made and could not have asked for better. Thank you all for caring for our brother so well it was greatly appreciated.
18 September 2025
Overall we found the staff very helpful, kind, respectful and caring. It was clear though that they are understaffed as sometimes mums needs weren't always met with the speed sometimes needed (such as urgent toilet need). I'm sure this is not isolated to one patient due to how busy the staff are.
This became much more the case overnight, despite this her overall needs were met and mum loved being there for her last few weeks. Her key worker and care staff were fab with her as were the team leaders and we felt as family that the support they gave us was also compassionate and heartfelt. Many thanks to the team
22 August 2025
The care and dignity shown to my mother in her final weeks was second to none. All of the staff were kind, considerate and helpful. The building Cottesmore Lodge was always clean and welcoming. Mother's room was always kept clean. Thank you for everything!
30 June 2025
My mother was moved to here from hospital. We knew from the consultant that she was not going to get the use of her legs and the infection was incurable. At least in hospital they have her some quality of life by getting her out of bed and outside. Here she was confined to a bed with the sides up to
stop her trying to get out. She hated the winch and was told she couldn't get up unless she used it and allowed a physio to assess her. In hospital they used an alternative for her and got her up. She had months of painful dressing changes in what appeared to be an attempt to 'cure' what what was incurable and her pain was really badly managed. Sometimes she would wait hours for overdue drugs. She had recently been registered blind and had dementia so needed help to eat but we often found alone and unable to reach her food or water. Worse, I found her left asleep, with food in her mouth! She was often left unable to reach her food, water or buzzer. Most staff seemed unaware of her needs.
07 May 2025
I can wholeheartedly say that the care given to my father who came to Qourn, has been nothing but exceptional. My father has been treated with dignity and kindness. The staff are ALL so caring and approachable and have looked after us all at a difficult time. The genuine dedication from the staff
clearly comes top down from the wonderful managers. Thank you everyone
08 April 2025
The care given to my wife over the past year has been exceptional. The care staff right down to the tea lady and the cleaners all really did care. Nothing seemed too much trouble whatever the occasion. Despite her dementia the staff did everything to make her stay as comfortable and friendly as
possible
13 February 2025
My sister was a resident in the dementia unit for 17 years. She was cared for with great kindness and compassion. I varied my visits at different days and times, and always found her clean and bedlinen spotless. No complaints at all about her treatment.
I was always made to feel welcome as a
visitor.
11 October 2024
Found all members of staff to be extremely helpful and caring.
My Dad was treated with dignity and respect throughout.
Sadly was for end-of-life care which was three weeks. I was able to be there until the end. It was reassuring that the end was very peaceful. Kindness and understanding was
shown to myself and my family.
Thank you.
08 October 2024
My Mum has recently passed away having spent over 2 years in Cottesmore Lodge. The staff have been amazing throughout caring and tending to her daily needs.
Her final days were dealt with dignity and thoughtfulness the family couldn't have wished for anything more. Heartfelt thanks to each and
every one.
07 August 2024
Excellent and friendly care throughout the period of being here, both to the resident and her family. Good contact maintained by the care home with me, keeping me informed where necessary. Helped resident to integrate when she first moved in, with range of activities and opportunity to meet other
residents of both the care homes and the supported cottages that form the care village complex. Particularly supportive and caring during periods of illness, and at the end of life, supporting both the resident and the family.
18 April 2024
The Rutland Care Village has provided me with much-needed care, support and stability, since my long stay in hospital and my issues with my family. All of the team and particularly the caring staff, were at best remarkable to me showing their professional and friendly approach side to me. The
management at best was supportive of my needs and encouraged me to move forward to my next stage of living back into normal outside life with care and support. I thank them all for their approach to my needs and help to move on to my next challenge without their help this would have not been possible. I have moved into a warden-controlled flat, with care services provided by others. Without the help of the facilities at Rutland Care Village, this would have not been possible.
The very best of luck to all the caring staff and all the support workers at the facility, may they carry on doing their work.
23 November 2023
My dad recently passed away after being a resident at Quorn Lodge for 5 years. In my experience, the Lodge was very well run and Dad was well looked after. I feel that he was treated as a person and that he felt very much at home while he was living there, and enjoyed having a joke and a laugh with
the staff. In the end, he was treated with sensitivity and everything was done to make him comfortable. I would not hesitate to recommend Rutland Care Village.
18 October 2023
My husband suffered a server stroke (in the words of the doctor, "massive") and was sent to Ruland Care Village. I was distraught, nervous and worried, but all the staff were supportive and caring. The carers themselves were always respectful of my husband's emotions and moods (and there were
plenty). Thank you to all of you for the lovely work you do in helping and supporting your clients.
18 September 2023
Staff are caring, attentive and patient with residents and family members.
The home is clean at all times I have visited. Activities are frequently held, bingo, singers, comedians and more recently a trip out.
Unit managers are approachable and proactive in responding to requests from family.
01 September 2023
As a family, we are happy with the service being provided. All the staff we have contact with when we visit are always very helpful and kind. The Care Village is well run and kept to a high standard. We are very happy our dad is being cared for at Rutland Care Village.
01 September 2023
Very pleasant and caring staff.
Clean and welcoming environment.
Excellent standard of care.
Needs more activities for residents - what is happening with the day centre. Concerns regarding social interaction.
Would be helpful if staff could routinely (at least daily) assist my mother with
walking to increase strength, confidence and independence.
06 July 2023
My mother-in-law stayed in the Rutland Village care home for the final part of her life, after being hospitalized after leading a very fruitful and independent life. In the short time that she was there, she became very fond of (and knew by name) all of the staff that cared for her and they did care
for her extremely well.
The care village is an extremely pleasant, peaceful and well maintained location and the residents have their own room with French windows viewing the garden areas.
I cannot state just how helpful and accommodating the staff were, not only with my mother-in-law, but also to the family members that visited her during this period. This was especially so during her final days, where they allowed her daughters to stay with her during the final days of her passing. I would recommend the care village to anyone placing their loved one into a care home.
27 June 2023
The team at Cottesmore Lodge are true angels. They all look after my mum with such love, dignity and care. I have just returned from being away for a few weeks on holiday and not once did I find myself worrying whether or not my mum was okay. I was able to completely trust the team, who really go
above and beyond in exceeding expectations!
12 April 2023
My father has just passed way at the age of 92. He was a resident in Cottesmore Lodge at Rutland Care Village for 3 years. He was incredibly well looked after by the team there, a member of staff, in particular, kept me up to date on his welfare. His room was clean and tidy, and from what I saw, all
the residents in that wing were treated with dignity and affection. Thank you to the team for looking after Dad.
11 February 2020
The care provided by the staff in Bracken Cottage is faultless.
My mother is in a safe, secure and caring environment - all her needs, both medical and non-medical, are met and in a lot of cases exceeded.
Latest Reviews for Rutland Care Village
12 December 2025
My brother was resident within Rutland Care Home, Cottesmore Lodge for 6 months this year until he passed away in September. The overall experience of care he received was wonderful and the staff are to be commended for their excellent work, kindness and respect to the patients within their care. We
as a family felt welcomed on every visit we made and could not have asked for better. Thank you all for caring for our brother so well it was greatly appreciated.
18 September 2025
Overall we found the staff very helpful, kind, respectful and caring. It was clear though that they are understaffed as sometimes mums needs weren't always met with the speed sometimes needed (such as urgent toilet need). I'm sure this is not isolated to one patient due to how busy the staff are.
This became much more the case overnight, despite this her overall needs were met and mum loved being there for her last few weeks. Her key worker and care staff were fab with her as were the team leaders and we felt as family that the support they gave us was also compassionate and heartfelt. Many thanks to the team
22 August 2025
The care and dignity shown to my mother in her final weeks was second to none. All of the staff were kind, considerate and helpful. The building Cottesmore Lodge was always clean and welcoming. Mother's room was always kept clean. Thank you for everything!
30 June 2025
My mother was moved to here from hospital. We knew from the consultant that she was not going to get the use of her legs and the infection was incurable. At least in hospital they have her some quality of life by getting her out of bed and outside. Here she was confined to a bed with the sides up to
stop her trying to get out. She hated the winch and was told she couldn't get up unless she used it and allowed a physio to assess her. In hospital they used an alternative for her and got her up. She had months of painful dressing changes in what appeared to be an attempt to 'cure' what what was incurable and her pain was really badly managed. Sometimes she would wait hours for overdue drugs. She had recently been registered blind and had dementia so needed help to eat but we often found alone and unable to reach her food or water. Worse, I found her left asleep, with food in her mouth! She was often left unable to reach her food, water or buzzer. Most staff seemed unaware of her needs.
07 May 2025
I can wholeheartedly say that the care given to my father who came to Qourn, has been nothing but exceptional. My father has been treated with dignity and kindness. The staff are ALL so caring and approachable and have looked after us all at a difficult time. The genuine dedication from the staff
clearly comes top down from the wonderful managers. Thank you everyone
08 April 2025
The care given to my wife over the past year has been exceptional. The care staff right down to the tea lady and the cleaners all really did care. Nothing seemed too much trouble whatever the occasion. Despite her dementia the staff did everything to make her stay as comfortable and friendly as
possible
13 February 2025
My sister was a resident in the dementia unit for 17 years. She was cared for with great kindness and compassion. I varied my visits at different days and times, and always found her clean and bedlinen spotless. No complaints at all about her treatment.
I was always made to feel welcome as a
visitor.
11 October 2024
Found all members of staff to be extremely helpful and caring.
My Dad was treated with dignity and respect throughout.
Sadly was for end-of-life care which was three weeks. I was able to be there until the end. It was reassuring that the end was very peaceful. Kindness and understanding was
shown to myself and my family.
Thank you.
08 October 2024
My Mum has recently passed away having spent over 2 years in Cottesmore Lodge. The staff have been amazing throughout caring and tending to her daily needs.
Her final days were dealt with dignity and thoughtfulness the family couldn't have wished for anything more. Heartfelt thanks to each and
every one.
07 August 2024
Excellent and friendly care throughout the period of being here, both to the resident and her family. Good contact maintained by the care home with me, keeping me informed where necessary. Helped resident to integrate when she first moved in, with range of activities and opportunity to meet other
residents of both the care homes and the supported cottages that form the care village complex. Particularly supportive and caring during periods of illness, and at the end of life, supporting both the resident and the family.
18 April 2024
The Rutland Care Village has provided me with much-needed care, support and stability, since my long stay in hospital and my issues with my family. All of the team and particularly the caring staff, were at best remarkable to me showing their professional and friendly approach side to me. The
management at best was supportive of my needs and encouraged me to move forward to my next stage of living back into normal outside life with care and support. I thank them all for their approach to my needs and help to move on to my next challenge without their help this would have not been possible. I have moved into a warden-controlled flat, with care services provided by others. Without the help of the facilities at Rutland Care Village, this would have not been possible.
The very best of luck to all the caring staff and all the support workers at the facility, may they carry on doing their work.
23 November 2023
My dad recently passed away after being a resident at Quorn Lodge for 5 years. In my experience, the Lodge was very well run and Dad was well looked after. I feel that he was treated as a person and that he felt very much at home while he was living there, and enjoyed having a joke and a laugh with
the staff. In the end, he was treated with sensitivity and everything was done to make him comfortable. I would not hesitate to recommend Rutland Care Village.
18 October 2023
My husband suffered a server stroke (in the words of the doctor, "massive") and was sent to Ruland Care Village. I was distraught, nervous and worried, but all the staff were supportive and caring. The carers themselves were always respectful of my husband's emotions and moods (and there were
plenty). Thank you to all of you for the lovely work you do in helping and supporting your clients.
18 September 2023
Staff are caring, attentive and patient with residents and family members.
The home is clean at all times I have visited. Activities are frequently held, bingo, singers, comedians and more recently a trip out.
Unit managers are approachable and proactive in responding to requests from family.
01 September 2023
As a family, we are happy with the service being provided. All the staff we have contact with when we visit are always very helpful and kind. The Care Village is well run and kept to a high standard. We are very happy our dad is being cared for at Rutland Care Village.
01 September 2023
Very pleasant and caring staff.
Clean and welcoming environment.
Excellent standard of care.
Needs more activities for residents - what is happening with the day centre. Concerns regarding social interaction.
Would be helpful if staff could routinely (at least daily) assist my mother with
walking to increase strength, confidence and independence.
06 July 2023
My mother-in-law stayed in the Rutland Village care home for the final part of her life, after being hospitalized after leading a very fruitful and independent life. In the short time that she was there, she became very fond of (and knew by name) all of the staff that cared for her and they did care
for her extremely well.
The care village is an extremely pleasant, peaceful and well maintained location and the residents have their own room with French windows viewing the garden areas.
I cannot state just how helpful and accommodating the staff were, not only with my mother-in-law, but also to the family members that visited her during this period. This was especially so during her final days, where they allowed her daughters to stay with her during the final days of her passing. I would recommend the care village to anyone placing their loved one into a care home.
27 June 2023
The team at Cottesmore Lodge are true angels. They all look after my mum with such love, dignity and care. I have just returned from being away for a few weeks on holiday and not once did I find myself worrying whether or not my mum was okay. I was able to completely trust the team, who really go
above and beyond in exceeding expectations!
12 April 2023
My father has just passed way at the age of 92. He was a resident in Cottesmore Lodge at Rutland Care Village for 3 years. He was incredibly well looked after by the team there, a member of staff, in particular, kept me up to date on his welfare. His room was clean and tidy, and from what I saw, all
the residents in that wing were treated with dignity and affection. Thank you to the team for looking after Dad.
11 February 2020
The care provided by the staff in Bracken Cottage is faultless.
My mother is in a safe, secure and caring environment - all her needs, both medical and non-medical, are met and in a lot of cases exceeded.