Submit a Review for Madeira House Residential Care Home
129/131 High Holme Road, Louth, LN11 0HD
View full details of Madeira House Residential Care HomeLatest Reviews for Madeira House Residential Care Home
06 March 2026
My family and I have been extremely happy with all the staff at Madeira House. They were very supportive and caring, really couldn't have asked for better care.
17 February 2026
Couldn't have wished for anymore special care my aunty and uncle have received. Uncle is still receiving. All the staff are exceptional and go out of their way to help especially the manager she is unbelievable a very special lady indeed.
05 February 2026
All staff have been very kind to Tony & Freda, especially Julie. Julie was exceptional and went out of her way to help. Jade also deserves mentioning by name. When we've been visiting at meal times, we have kindly been offered a meal too and the food was really nice.
28 January 2026
Christmas in a care home is never easy. Mm was made to feel included in all the activities. We were able to spend the day, have lunch with mum. Staff are kind and polite, nothing seems to be a problem. Any concerns are met and dealt with by the home manager.
27 January 2026
My brother has had a short stay in Madeira House whilst he was assessed for appropriate care.
Unfortunately Madeira could not fulfil his nursing needs, but I would recommend this Care Home for its safe, clean and friendly environment. Julie and her staff went above and beyond to assist and
provide my brother and myself with peace of mind and lots of advice for his future well being.
I cant thank them all enough.
08 January 2026
I was grateful to find a safe place for my mother following a fall at home. The manager was accommodating and helped regarding our needs. Generally we had a positive experience; the chef was very obliging and made a special effort with residents' needs. Staff also friendly and helpful. The manager
was always visible which was reassuring. On the negative side, my mother found noise levels from dementia clients was obtrusive, although she appreciated the issues with this. Small details like no soap in toilet also.
06 November 2025
My brother and I have today been to celebrate my father's 80th birthday.
Julie and her team have ensured he was clean, dressed and comfortable in the lounge for our arrival and then made a lovely fuss of him for his birthday.
Julie, Ryan and the chef (apologies I have forgotten his name) really
stood out to us and we are both so grateful for your care of our Dad. He is so vulnerable with his frailty and dementia, and we know that he can be very challenging, so thank you to you all - today and every day xxx
Emma and Neil xx
16 October 2025
Unfortunately, my father was only in Madeira House for a short time. However, during this time the staff showed great care, concern and compassion. They tended to all of his needs. I was so pleased I had made the correct decision choosing this home.
Many thanks to Julie and all the staff.
14 October 2025
Maderia House is very clean. The staff are exceptional, friendly, helpful and interact well with residents.
My father is happy, always clean and well presented. He likes it at Madeira. I am happy to see him settled and well cared for. Living overseas, it is a relief to me to know he is happy.
18 September 2025
As a whole, I'm happy with my mum's care.
16 September 2025
The care home is so nice since the new manager came. If there is anything wrong, it is fixed immediately. The atmosphere is lovely and my mum is happy and content, also looked after very well.
12 June 2025
A lovely home which from the outside doesn't look as 'posh' as other care homes, but has definitely a home from home atmosphere/environment. My mother had a few issues to start with but the managers and seniors sorted these out straight away.
25 March 2025
my dad recently came into the care home initially for respite, but loved it so much he ended up staying. The staff are fantastic, the meals are amazing- I have not seen my dad this happy in years I get daily messages but instead of telling me how depressed he is it is to tell me how happy he is now.
There are daily activities which he enjoys- I would highly recommend this home to anyone looking for a placement for a family member- oh forgot to mention his room is fabulous too - thanks to everyone for changing his life xx
26 November 2024
Sadly our experience of Madeira House care home hasn't been a positive one. Our loved one has often been neglected; lack of care and compassion. Many issues with members of staff and management. On many occasions our relatives personal care has not been satisfactory, drinks weren't always available
and the general cleanliness was poor. The home seem to offer many activities for the more abled residents but hugely lacking in care all round. Some staff have been helpful and genuinely care but others don't appear to have the correct training and skills needed.
23 May 2024
Needs updating (which they are in the process of doing) No disabled toilet.
The staff are extremely good, helpful and smiley. Very clean.
The activity staff are amazing, taking you shopping and activities. One lady is a real help. The food is excellent - very good cook and plenty of it.
17 May 2024
I am very happy with the care staff. Glad to see the building is finally being upgraded and they have been keeping on top of the garden. I am always informed if there is a problem and can tell the staff genuinely care about the residents. Entertainment is improving again, which is good. Food is also
improving. The yellow tops are awful, it would be nicer for the staff to have the older colours.
14 May 2024
Mum is settled and happy in Madeira House. The staff are very good with her and the manager is always there if we have any questions or issues. On attending the visitors and relatives meeting I feel confident that the manager and the team have plans to improve things. You can see that the building
needs some improvement but things are starting to get done. Mum told me that the staff are her new extended family. Please keep up the good work team.
09 May 2024
Very good. Caring.
15 April 2024
Still waiting for a refund for nearly £2500 of overpaid fees, 80 days after my father died after the promised payment period came and went. Communications are awful, emails are ignored. The home staff are lovely people who do their level best to care for the residents, but badly underfunded and
considering the home fees came to £1100 a week, the home is very run down.
28 March 2024
I was admitted to Madeira House Residential Care Home for rehabilitation (after a leg injury) during October to December 2023. Right from the start, I was totally impressed by the pleasant and relaxed surroundings and particularly grateful for the warmth and compassion of the care staff. Thinking
back on my own career as a university lecturer, I greatly appreciated the professional dedication, attention and commitment of all those involved in the well-being of the residents (including cleaning ladies and ancillary staff). The quality of the food and catering was excellent. I have absolutely no hesitation in completely recommending Madeira House to potential future residents.
Latest Reviews for Madeira House Residential Care Home
06 March 2026
My family and I have been extremely happy with all the staff at Madeira House. They were very supportive and caring, really couldn't have asked for better care.
17 February 2026
Couldn't have wished for anymore special care my aunty and uncle have received. Uncle is still receiving. All the staff are exceptional and go out of their way to help especially the manager she is unbelievable a very special lady indeed.
05 February 2026
All staff have been very kind to Tony & Freda, especially Julie. Julie was exceptional and went out of her way to help. Jade also deserves mentioning by name. When we've been visiting at meal times, we have kindly been offered a meal too and the food was really nice.
28 January 2026
Christmas in a care home is never easy. Mm was made to feel included in all the activities. We were able to spend the day, have lunch with mum. Staff are kind and polite, nothing seems to be a problem. Any concerns are met and dealt with by the home manager.
27 January 2026
My brother has had a short stay in Madeira House whilst he was assessed for appropriate care.
Unfortunately Madeira could not fulfil his nursing needs, but I would recommend this Care Home for its safe, clean and friendly environment. Julie and her staff went above and beyond to assist and
provide my brother and myself with peace of mind and lots of advice for his future well being.
I cant thank them all enough.
08 January 2026
I was grateful to find a safe place for my mother following a fall at home. The manager was accommodating and helped regarding our needs. Generally we had a positive experience; the chef was very obliging and made a special effort with residents' needs. Staff also friendly and helpful. The manager
was always visible which was reassuring. On the negative side, my mother found noise levels from dementia clients was obtrusive, although she appreciated the issues with this. Small details like no soap in toilet also.
06 November 2025
My brother and I have today been to celebrate my father's 80th birthday.
Julie and her team have ensured he was clean, dressed and comfortable in the lounge for our arrival and then made a lovely fuss of him for his birthday.
Julie, Ryan and the chef (apologies I have forgotten his name) really
stood out to us and we are both so grateful for your care of our Dad. He is so vulnerable with his frailty and dementia, and we know that he can be very challenging, so thank you to you all - today and every day xxx
Emma and Neil xx
16 October 2025
Unfortunately, my father was only in Madeira House for a short time. However, during this time the staff showed great care, concern and compassion. They tended to all of his needs. I was so pleased I had made the correct decision choosing this home.
Many thanks to Julie and all the staff.
14 October 2025
Maderia House is very clean. The staff are exceptional, friendly, helpful and interact well with residents.
My father is happy, always clean and well presented. He likes it at Madeira. I am happy to see him settled and well cared for. Living overseas, it is a relief to me to know he is happy.
18 September 2025
As a whole, I'm happy with my mum's care.
16 September 2025
The care home is so nice since the new manager came. If there is anything wrong, it is fixed immediately. The atmosphere is lovely and my mum is happy and content, also looked after very well.
12 June 2025
A lovely home which from the outside doesn't look as 'posh' as other care homes, but has definitely a home from home atmosphere/environment. My mother had a few issues to start with but the managers and seniors sorted these out straight away.
25 March 2025
my dad recently came into the care home initially for respite, but loved it so much he ended up staying. The staff are fantastic, the meals are amazing- I have not seen my dad this happy in years I get daily messages but instead of telling me how depressed he is it is to tell me how happy he is now.
There are daily activities which he enjoys- I would highly recommend this home to anyone looking for a placement for a family member- oh forgot to mention his room is fabulous too - thanks to everyone for changing his life xx
26 November 2024
Sadly our experience of Madeira House care home hasn't been a positive one. Our loved one has often been neglected; lack of care and compassion. Many issues with members of staff and management. On many occasions our relatives personal care has not been satisfactory, drinks weren't always available
and the general cleanliness was poor. The home seem to offer many activities for the more abled residents but hugely lacking in care all round. Some staff have been helpful and genuinely care but others don't appear to have the correct training and skills needed.
23 May 2024
Needs updating (which they are in the process of doing) No disabled toilet.
The staff are extremely good, helpful and smiley. Very clean.
The activity staff are amazing, taking you shopping and activities. One lady is a real help. The food is excellent - very good cook and plenty of it.
17 May 2024
I am very happy with the care staff. Glad to see the building is finally being upgraded and they have been keeping on top of the garden. I am always informed if there is a problem and can tell the staff genuinely care about the residents. Entertainment is improving again, which is good. Food is also
improving. The yellow tops are awful, it would be nicer for the staff to have the older colours.
14 May 2024
Mum is settled and happy in Madeira House. The staff are very good with her and the manager is always there if we have any questions or issues. On attending the visitors and relatives meeting I feel confident that the manager and the team have plans to improve things. You can see that the building
needs some improvement but things are starting to get done. Mum told me that the staff are her new extended family. Please keep up the good work team.
09 May 2024
Very good. Caring.
15 April 2024
Still waiting for a refund for nearly £2500 of overpaid fees, 80 days after my father died after the promised payment period came and went. Communications are awful, emails are ignored. The home staff are lovely people who do their level best to care for the residents, but badly underfunded and
considering the home fees came to £1100 a week, the home is very run down.
28 March 2024
I was admitted to Madeira House Residential Care Home for rehabilitation (after a leg injury) during October to December 2023. Right from the start, I was totally impressed by the pleasant and relaxed surroundings and particularly grateful for the warmth and compassion of the care staff. Thinking
back on my own career as a university lecturer, I greatly appreciated the professional dedication, attention and commitment of all those involved in the well-being of the residents (including cleaning ladies and ancillary staff). The quality of the food and catering was excellent. I have absolutely no hesitation in completely recommending Madeira House to potential future residents.