Submit a Review for Lound Hall
Town Street, Lound, Retford, Retford, DN22 8RX
View full details of Lound HallLatest Reviews for Lound Hall
07 November 2025
My grandma is always well cared for listened to and well presented when I visit. The staff are always welcoming towards me and my family. There is a great atmosphere within the home and there is usually some form of entertainment happening. Overall very pleased with the care my grandma receives.
07 November 2025
My father is a resident in the home. It is a very welcoming home nothing is too much trouble. The family and residents are always involved with decisions.
Staff go above and beyond and it is very good value for money.
16 July 2025
Fantastic home, the management are caring, they keep me informed about my mum with everything. The staff are also lovely and caring, always greeted with a smile and a coffee, nothing is too much they are helpful with anything. Great atmosphere lots of things going off for the residents, meals are
varied and excellent. Very happy with Mom's care I never worry about her at all now. Would highly recommend.
22 November 2024
I would like to say a massive thank you to all the carers for looking after my father and looking after my mother as she went in for respite, as my father was very ill. Nothing was too much trouble for them. Also, a big thank you as everyone supported me as well, as I was struggling with everything.
I would highly recommend. Thank you, Lound Hall, you're all amazing.
11 September 2024
Never an easy decision to place a family member into care, but Lound Hall made the day we reached crisis as easy a transition as possible. Despite it being an emergency admission on a weekend, we were welcomed into a calm, tranquil and efficient environment like old friends. What started as respite,
became a decision to leave Mum as a permanent resident. We are always welcome when we visit. the food is excellent. There's regular entertainment and activities which Mum enjoys. We describe it as a hotel with additional nursing services! Mum is safe, secure and content. I am more than happy with the level of care she receives.
12 August 2024
Lound Hall is to be commended for its cleanliness and professionalism but above all for its care and compassion for those in its care.
I have found the management and all the staff to be kind, considerate, polite and above all caring.
I have the utmost confidence that my Mother is being cared for
and looked after by professionals who really do care about her welfare.
01 August 2024
Residents are well cared for and comfortable. However, they need to retain staff which would make it better for the residents and visitors, which had a high turnover this last 6 months across the board. Outside areas and maintenance need attention if the home wants to attract more visitors and
residents and families.
01 August 2024
I have found that my mother is very well looked after, she is well fed, always clean and she always has a good word for the staff.
I find the staff very professional and they always address any issues I might have promptly.
01 August 2024
My mother has been in Lound Hall for over 10 years. The care, cleanliness, activities, and socialisation has improved tenfold since Grey Care took over the running of the home.
The staff are friendly, diligent, and so good with my mum. Nothing is too much trouble for them. They make you feel so
welcome when you visit.
If I were asked to give five stars I'd have to give ten!
01 August 2024
When our Dad moved into Lound Hall we all immediately felt a sense of deep relief. We (my sister, brother and I) have felt from the start that here he would be as safe, settled, content and well looked after as is humanly possible. Staff keep us well informed and always respond to any concerns or
suggestions that we raise, and it is very helpful having access via the relatives' gateway to Dad's care notes so we get a real sense of how he is, and of the kind of care he is receiving. When we visit, we've always been able to chat to the staff and get their insights, and while we're there we have always been struck by how kind, caring and respectful staff are with all the residents. We feel confident that over the coming months, whatever challenges arise, we can work with Lound Hall to solve problems and ensure that Dad's changing care needs are met.
11 December 2023
Lound Hall what we thought was going to be a very difficult transition from my mother's home to residential care to a seamless one. The staff, each and everyone are outstanding. My mother is cared for as well as I could do and most importantly, she is extremely happy. The catering is amazing, any
medical concerns are dealt with straight away and I am kept informed. I am relaxed knowing that my mother is a resident at Lound Hall and she couldn't be in a better place.
27 July 2023
I am very happy to say we have seen a huge improvement at Lound Hall. Since the new manager came - Mum appears happy, clean and having fun with the daily activities.
The home is clean and tidy. Mum appears to enjoy her food and is supported with meals and drinks.
The staff are kind, friendly and
competent.
The owners are involved and ready to listen to any and all concerns.
04 July 2023
Dad had previously been to two homes and they were unable to meet his needs. Lound Hall Care Home and its staff provided excellent service to dad. They were caring and fully attended to his needs and gave him the dignity and care he needed. I wish dad had gone to this home initially and he would
have been more settled and happy in his final few months. I would not hesitate to recommend this home for your loved ones based on our experience.
24 May 2023
This home is beautiful and the staff are extremely friendly and hospitable! There is always some sort of entertainment going on and I haven’t eaten there (been offered) but the food looks amazing! I love how they make a fuss on the residents birthdays. Very homely feel
28 February 2023
My partner now seems happy here after taking some time to settle in, which is expected. It is very welcoming and friendly, it's definitely better now than at first, after some changes.
27 February 2023
Staff excellent. Very friendly and caring. Nothing too much trouble. Like home from home. We know mum is safe and well looked after 24/7.
27 February 2023
All the staff are very friendly and caring and a nice clean home to visit.
24 March 2022
My uncle arrived at Lound Hall at the beginning of the Covid restrictions. This was due to age and mental health-related issues which made communication with him challenging at times. As for everyone, access to medical and social services was difficult making any diagnosis and treatment feel
impossible. Two years on and I feel we have finally turned a corner with medication and a care plan. This has been in no small part due to the team at Lound, they have coordinated and attended appointments and meetings, cared for him and kept him safe and all done with compassion and patience. In particular, the home manager has always been available to discuss his care and treatment without feeling rushed. Thank you.
24 March 2022
Staff seemed to be very caring and made time to ensure the residents needs were accommodated as much as possible. Access was controlled due to Covid, but we were able to make appointments for the times we wanted to visit.
07 March 2022
My mother-in-law spent the last six months of her life at Lound Hall. She received excellent care and the staff really looked after her. Due to her dementia, she was very anxious and the staff were wonderful in reassuring her that she was safe. We were always treated very well during visits and
trips out. We established an excellent relationship with the manager and other members of staff at the home. They identified quickly that she required hospital treatment and informed us immediately to advise us of the course of action taken.
Latest Reviews for Lound Hall
07 November 2025
My grandma is always well cared for listened to and well presented when I visit. The staff are always welcoming towards me and my family. There is a great atmosphere within the home and there is usually some form of entertainment happening. Overall very pleased with the care my grandma receives.
07 November 2025
My father is a resident in the home. It is a very welcoming home nothing is too much trouble. The family and residents are always involved with decisions.
Staff go above and beyond and it is very good value for money.
16 July 2025
Fantastic home, the management are caring, they keep me informed about my mum with everything. The staff are also lovely and caring, always greeted with a smile and a coffee, nothing is too much they are helpful with anything. Great atmosphere lots of things going off for the residents, meals are
varied and excellent. Very happy with Mom's care I never worry about her at all now. Would highly recommend.
22 November 2024
I would like to say a massive thank you to all the carers for looking after my father and looking after my mother as she went in for respite, as my father was very ill. Nothing was too much trouble for them. Also, a big thank you as everyone supported me as well, as I was struggling with everything.
I would highly recommend. Thank you, Lound Hall, you're all amazing.
11 September 2024
Never an easy decision to place a family member into care, but Lound Hall made the day we reached crisis as easy a transition as possible. Despite it being an emergency admission on a weekend, we were welcomed into a calm, tranquil and efficient environment like old friends. What started as respite,
became a decision to leave Mum as a permanent resident. We are always welcome when we visit. the food is excellent. There's regular entertainment and activities which Mum enjoys. We describe it as a hotel with additional nursing services! Mum is safe, secure and content. I am more than happy with the level of care she receives.
12 August 2024
Lound Hall is to be commended for its cleanliness and professionalism but above all for its care and compassion for those in its care.
I have found the management and all the staff to be kind, considerate, polite and above all caring.
I have the utmost confidence that my Mother is being cared for
and looked after by professionals who really do care about her welfare.
01 August 2024
Residents are well cared for and comfortable. However, they need to retain staff which would make it better for the residents and visitors, which had a high turnover this last 6 months across the board. Outside areas and maintenance need attention if the home wants to attract more visitors and
residents and families.
01 August 2024
I have found that my mother is very well looked after, she is well fed, always clean and she always has a good word for the staff.
I find the staff very professional and they always address any issues I might have promptly.
01 August 2024
My mother has been in Lound Hall for over 10 years. The care, cleanliness, activities, and socialisation has improved tenfold since Grey Care took over the running of the home.
The staff are friendly, diligent, and so good with my mum. Nothing is too much trouble for them. They make you feel so
welcome when you visit.
If I were asked to give five stars I'd have to give ten!
01 August 2024
When our Dad moved into Lound Hall we all immediately felt a sense of deep relief. We (my sister, brother and I) have felt from the start that here he would be as safe, settled, content and well looked after as is humanly possible. Staff keep us well informed and always respond to any concerns or
suggestions that we raise, and it is very helpful having access via the relatives' gateway to Dad's care notes so we get a real sense of how he is, and of the kind of care he is receiving. When we visit, we've always been able to chat to the staff and get their insights, and while we're there we have always been struck by how kind, caring and respectful staff are with all the residents. We feel confident that over the coming months, whatever challenges arise, we can work with Lound Hall to solve problems and ensure that Dad's changing care needs are met.
11 December 2023
Lound Hall what we thought was going to be a very difficult transition from my mother's home to residential care to a seamless one. The staff, each and everyone are outstanding. My mother is cared for as well as I could do and most importantly, she is extremely happy. The catering is amazing, any
medical concerns are dealt with straight away and I am kept informed. I am relaxed knowing that my mother is a resident at Lound Hall and she couldn't be in a better place.
27 July 2023
I am very happy to say we have seen a huge improvement at Lound Hall. Since the new manager came - Mum appears happy, clean and having fun with the daily activities.
The home is clean and tidy. Mum appears to enjoy her food and is supported with meals and drinks.
The staff are kind, friendly and
competent.
The owners are involved and ready to listen to any and all concerns.
04 July 2023
Dad had previously been to two homes and they were unable to meet his needs. Lound Hall Care Home and its staff provided excellent service to dad. They were caring and fully attended to his needs and gave him the dignity and care he needed. I wish dad had gone to this home initially and he would
have been more settled and happy in his final few months. I would not hesitate to recommend this home for your loved ones based on our experience.
24 May 2023
This home is beautiful and the staff are extremely friendly and hospitable! There is always some sort of entertainment going on and I haven’t eaten there (been offered) but the food looks amazing! I love how they make a fuss on the residents birthdays. Very homely feel
28 February 2023
My partner now seems happy here after taking some time to settle in, which is expected. It is very welcoming and friendly, it's definitely better now than at first, after some changes.
27 February 2023
Staff excellent. Very friendly and caring. Nothing too much trouble. Like home from home. We know mum is safe and well looked after 24/7.
27 February 2023
All the staff are very friendly and caring and a nice clean home to visit.
24 March 2022
My uncle arrived at Lound Hall at the beginning of the Covid restrictions. This was due to age and mental health-related issues which made communication with him challenging at times. As for everyone, access to medical and social services was difficult making any diagnosis and treatment feel
impossible. Two years on and I feel we have finally turned a corner with medication and a care plan. This has been in no small part due to the team at Lound, they have coordinated and attended appointments and meetings, cared for him and kept him safe and all done with compassion and patience. In particular, the home manager has always been available to discuss his care and treatment without feeling rushed. Thank you.
24 March 2022
Staff seemed to be very caring and made time to ensure the residents needs were accommodated as much as possible. Access was controlled due to Covid, but we were able to make appointments for the times we wanted to visit.
07 March 2022
My mother-in-law spent the last six months of her life at Lound Hall. She received excellent care and the staff really looked after her. Due to her dementia, she was very anxious and the staff were wonderful in reassuring her that she was safe. We were always treated very well during visits and
trips out. We established an excellent relationship with the manager and other members of staff at the home. They identified quickly that she required hospital treatment and informed us immediately to advise us of the course of action taken.