Submit a Review for Hilltop Court Care Home
Dodge Hill, Heaton Norris, Stockport, SK4 1RD
View full details of Hilltop Court Care HomeLatest Reviews for Hilltop Court Care Home
27 February 2026
My Mum has been a resident at Hilltop for six years, she can be quite challenging but the staff are very calm and patient with her and she is as settled as she can be with dementia. Recently there has been some lovely celebrations eg Christmas and Valentine's Day with singers and a pianist which my
Mum enjoyed and it was lovely to meet other relatives and have a chat. The staff are very supportive and I know I can always talk to them if I have concerns about my Mum's care.
27 February 2026
I visit my friend regularly at hilltop, I must say it has massively improved atmosphere wise. Louise is great bringing life to the home, she is always doing activities with residents and she has done more since she has been here than I've ever seen over the years. Some staff you can tell treat there
residents like family and you can see the love and care towards the people they are looking after. Some stuff don't seem to care though by doing the bare minimum and they force a smile. The manager is better then previous ones the home has had although I feel like she never comes out the office, Daniel the admin is very welcoming and always has a smile which is lovely to see. Food is good but sometimes comes out cold. The home is clean, but sometimes does need to be kept on top of. Over all I am happy with hilltop but it could do with some minor improvements.
11 February 2026
Since the new manager Selina and Louise the activities coordinator has started working at hilltop court there has been a massive improvement regarding entertainment and activities to keep my dad and other service users occupied which all helps towards their mental health wellbeing. As for the rest
of the HCA's their care and empathy are amazing. Anita and Lauren show so much love and care towards my dad and others and I know my dad thinks the world of them.
The only problem I have is with the laundry as my dad has had so many of his clothes either ruined or gone missing. These items of clothes are not cheep and this has really upset my mum . We have raised this issue but nothing has been done I have asked for his jumper's NOT to be washed by them as we as a family will take them home and wash them properly
10 November 2025
Most of the staff work to high standard; however, on occasion, certain members of staff have not delivered satisfactory care towards my husband. I have had to put complaints in.
07 November 2025
My husband has been living in Hilltop Court Care Home for almost 3 years. I have always been satisfied with the care he has received. There has been a lot of changes over the years, some staff have left and new staff starting but he is quite content. His room is always clean, in fact, the cleaning
is very good all over the home. I do think they should get more stimulation, but they are trying to do this. The staff always make a fuss on birthdays, etc.
18 August 2025
Had a lovely visit when I visited my Stepfather. He's now bedridden and I have found most of the Care & Nursing Staff very kind and caring as I know that the men's unit isn't always an easy unit to work in. My Stepdad hadn't had a shave when I visited and hasn't had his hair cut for a while. It
would be lovely to see staff engage more with the residents as most of them are either asleep or just wandering around the unit. There are books available that staff could look at with them or there are games etc but this doesn't seem to be encouraged unless there's an activity co-ordinator on the unit. I see other Harbour Healthcare homes on their website who have regular activities and outings. So if these homes can do this why can't Hilltop Court?
This home needs to be Manager led & they need to make their selves known around the home instead of just being in the office.
A sign needed in reception to remind all visitors they need to sign in/out. This is a legal requirement.
12 June 2025
This was my first visit to see my aunt, who has recently moved to the home. When I arrived, the gentleman (admin) at the door was warm and polite, and safety welcomed us in. I was happy to see that my aunt was comfortable, clean, and content, sitting in the living room, cuddling a baby doll (very
cute). Overall, I was impressed with the environment, the staff, and the quality of care. Thank you sincerely for all you do.
04 February 2025
I was very impressed with the overall experience here, but especially with the high standard of care given by the staff to the residents, delivered with care and compassion.
18 September 2024
The care my husband received was excellent, from the day we went into Hilltop Court until the day he passed away.
To all the medical staff, carers, laundry ladies, cleaners, office staff, managers and kitchen workers my family and I would like to say a big thank you. I'll never forget our 65th
wedding anniversary and my birthday (same day). They made it so memorable. My husband died two days later.
29 January 2024
My mum was admitted by social services 2 weeks ago an seems settled despite thinking another resident is trying to harm her which obviously isn't reality.
The staff are second to none. They seem to really care about their residents and nothing is too much trouble. Mum likes her room, the food and
all the care givers. I feel she is safe and well cared for. I would recommend Hilltop Court.
03 January 2024
Our friend was happy and clean, and the staff engaged with him and other residents. Everyone seemed well cared for, and visitors were made welcome.
28 December 2023
It would be nice to see some upgrades to the areas that I visit, ie: decorating and some upgrades to the bathrooms/toilets, there are some jobs/work to be done on the outside (repair of windows, it is cheaper to repair the replace). The staff are fantastic, but it would be helpful if they wore name
badges which would be great as one could address them by their name in a professional manner. The staff do a great job under difficult situations and circumstances.
15 December 2023
My mother has been cared for at Hilltop Court for almost 5 years. The level of care has always been high and I have not had any concerns around staffing levels, communication or that my mother's care plan doesn't meet her needs. At management level there have, at times, been frequent changes,
however this appears to have now been resolved.
Hilltop Court is always inviting to visitors and they strive to deliver a varied activity programme for the residents. I highly recommend the home to others.
27 March 2023
We visit our friend every one or two weeks, we always find all the staff we meet excellent - courteous and professional.
We cannot really offer an opinion on food and drink activities etc.
Our friend is certainly very happy here although we do find the monthly invoices a bit high.
25 March 2023
I have been very impressed with Hilltop Court Care Home since my dad has been placed here. The staff are always attentive and have established a lovely rapport with my dad.
Dad seems very settled at Hilltop Court and has been since the very first week. The only request I have is that Dad gets a
little outing every now and again. He went to the pub with the other residents proper to Christmas which was great so anything like that would be wonderful.
20 March 2023
We are pleased my wife is safe and looked after well. She is the same the last few weeks but moves around the ward well. Some days she is unsettled and then the next time we come she is quite calm.
22 August 2022
My husband has spent the last seven weeks at Hilltop Court. He had been very unwell and had already been in hospital for 11 weeks. The management and staff were exceptional. Every one of his needs was met with kindness and efficiency and lots of humour and fun. Nothing was too much trouble. I
transferred him to a nursing home nearer to my home with a heavy heart. (Thank you, Hilltop Court, for everything).
10 March 2022
Since my husband was transferred from hospital into Hilltop Court the standard of care has been excellent. The staff are very professional, kind and respectful. My husband has started to read out loud and is talking again, something he stopped doing whilst in hospital. There seems to be activities
every week which my husband participates in. As we are still in the pandemic I've not seen my husband's room yet, we see each other in the conservatory or outside in the courtyard.
25 February 2022
We would like to take this opportunity to thank the staff of Hilltop Court. Particularly the Wembley unit for the care and attention that they gave my brother from the day he entered, especially the latter weeks of his life. The staff showed exemplary respect towards my brother and his family right
up to the moment he passed away.
18 February 2022
I have to say that information during covid is not very forthcoming and the lack of understanding by management is very high.
All I have to say is that to be told that we can see my parent who has severe dementia through the window or by video link which by the way she has no capacity to understand
and suffers great distress not being able to touch us shows a lack of understanding in my mother's condition.
The care staff themselves are lovely and show mum a lot of care.
It often takes more than 5 phone calls to various extensions to get anyone to answer in order as an essential carer to book an appointment.
Latest Reviews for Hilltop Court Care Home
27 February 2026
My Mum has been a resident at Hilltop for six years, she can be quite challenging but the staff are very calm and patient with her and she is as settled as she can be with dementia. Recently there has been some lovely celebrations eg Christmas and Valentine's Day with singers and a pianist which my
Mum enjoyed and it was lovely to meet other relatives and have a chat. The staff are very supportive and I know I can always talk to them if I have concerns about my Mum's care.
27 February 2026
I visit my friend regularly at hilltop, I must say it has massively improved atmosphere wise. Louise is great bringing life to the home, she is always doing activities with residents and she has done more since she has been here than I've ever seen over the years. Some staff you can tell treat there
residents like family and you can see the love and care towards the people they are looking after. Some stuff don't seem to care though by doing the bare minimum and they force a smile. The manager is better then previous ones the home has had although I feel like she never comes out the office, Daniel the admin is very welcoming and always has a smile which is lovely to see. Food is good but sometimes comes out cold. The home is clean, but sometimes does need to be kept on top of. Over all I am happy with hilltop but it could do with some minor improvements.
11 February 2026
Since the new manager Selina and Louise the activities coordinator has started working at hilltop court there has been a massive improvement regarding entertainment and activities to keep my dad and other service users occupied which all helps towards their mental health wellbeing. As for the rest
of the HCA's their care and empathy are amazing. Anita and Lauren show so much love and care towards my dad and others and I know my dad thinks the world of them.
The only problem I have is with the laundry as my dad has had so many of his clothes either ruined or gone missing. These items of clothes are not cheep and this has really upset my mum . We have raised this issue but nothing has been done I have asked for his jumper's NOT to be washed by them as we as a family will take them home and wash them properly
10 November 2025
Most of the staff work to high standard; however, on occasion, certain members of staff have not delivered satisfactory care towards my husband. I have had to put complaints in.
07 November 2025
My husband has been living in Hilltop Court Care Home for almost 3 years. I have always been satisfied with the care he has received. There has been a lot of changes over the years, some staff have left and new staff starting but he is quite content. His room is always clean, in fact, the cleaning
is very good all over the home. I do think they should get more stimulation, but they are trying to do this. The staff always make a fuss on birthdays, etc.
18 August 2025
Had a lovely visit when I visited my Stepfather. He's now bedridden and I have found most of the Care & Nursing Staff very kind and caring as I know that the men's unit isn't always an easy unit to work in. My Stepdad hadn't had a shave when I visited and hasn't had his hair cut for a while. It
would be lovely to see staff engage more with the residents as most of them are either asleep or just wandering around the unit. There are books available that staff could look at with them or there are games etc but this doesn't seem to be encouraged unless there's an activity co-ordinator on the unit. I see other Harbour Healthcare homes on their website who have regular activities and outings. So if these homes can do this why can't Hilltop Court?
This home needs to be Manager led & they need to make their selves known around the home instead of just being in the office.
A sign needed in reception to remind all visitors they need to sign in/out. This is a legal requirement.
12 June 2025
This was my first visit to see my aunt, who has recently moved to the home. When I arrived, the gentleman (admin) at the door was warm and polite, and safety welcomed us in. I was happy to see that my aunt was comfortable, clean, and content, sitting in the living room, cuddling a baby doll (very
cute). Overall, I was impressed with the environment, the staff, and the quality of care. Thank you sincerely for all you do.
04 February 2025
I was very impressed with the overall experience here, but especially with the high standard of care given by the staff to the residents, delivered with care and compassion.
18 September 2024
The care my husband received was excellent, from the day we went into Hilltop Court until the day he passed away.
To all the medical staff, carers, laundry ladies, cleaners, office staff, managers and kitchen workers my family and I would like to say a big thank you. I'll never forget our 65th
wedding anniversary and my birthday (same day). They made it so memorable. My husband died two days later.
29 January 2024
My mum was admitted by social services 2 weeks ago an seems settled despite thinking another resident is trying to harm her which obviously isn't reality.
The staff are second to none. They seem to really care about their residents and nothing is too much trouble. Mum likes her room, the food and
all the care givers. I feel she is safe and well cared for. I would recommend Hilltop Court.
03 January 2024
Our friend was happy and clean, and the staff engaged with him and other residents. Everyone seemed well cared for, and visitors were made welcome.
28 December 2023
It would be nice to see some upgrades to the areas that I visit, ie: decorating and some upgrades to the bathrooms/toilets, there are some jobs/work to be done on the outside (repair of windows, it is cheaper to repair the replace). The staff are fantastic, but it would be helpful if they wore name
badges which would be great as one could address them by their name in a professional manner. The staff do a great job under difficult situations and circumstances.
15 December 2023
My mother has been cared for at Hilltop Court for almost 5 years. The level of care has always been high and I have not had any concerns around staffing levels, communication or that my mother's care plan doesn't meet her needs. At management level there have, at times, been frequent changes,
however this appears to have now been resolved.
Hilltop Court is always inviting to visitors and they strive to deliver a varied activity programme for the residents. I highly recommend the home to others.
27 March 2023
We visit our friend every one or two weeks, we always find all the staff we meet excellent - courteous and professional.
We cannot really offer an opinion on food and drink activities etc.
Our friend is certainly very happy here although we do find the monthly invoices a bit high.
25 March 2023
I have been very impressed with Hilltop Court Care Home since my dad has been placed here. The staff are always attentive and have established a lovely rapport with my dad.
Dad seems very settled at Hilltop Court and has been since the very first week. The only request I have is that Dad gets a
little outing every now and again. He went to the pub with the other residents proper to Christmas which was great so anything like that would be wonderful.
20 March 2023
We are pleased my wife is safe and looked after well. She is the same the last few weeks but moves around the ward well. Some days she is unsettled and then the next time we come she is quite calm.
22 August 2022
My husband has spent the last seven weeks at Hilltop Court. He had been very unwell and had already been in hospital for 11 weeks. The management and staff were exceptional. Every one of his needs was met with kindness and efficiency and lots of humour and fun. Nothing was too much trouble. I
transferred him to a nursing home nearer to my home with a heavy heart. (Thank you, Hilltop Court, for everything).
10 March 2022
Since my husband was transferred from hospital into Hilltop Court the standard of care has been excellent. The staff are very professional, kind and respectful. My husband has started to read out loud and is talking again, something he stopped doing whilst in hospital. There seems to be activities
every week which my husband participates in. As we are still in the pandemic I've not seen my husband's room yet, we see each other in the conservatory or outside in the courtyard.
25 February 2022
We would like to take this opportunity to thank the staff of Hilltop Court. Particularly the Wembley unit for the care and attention that they gave my brother from the day he entered, especially the latter weeks of his life. The staff showed exemplary respect towards my brother and his family right
up to the moment he passed away.
18 February 2022
I have to say that information during covid is not very forthcoming and the lack of understanding by management is very high.
All I have to say is that to be told that we can see my parent who has severe dementia through the window or by video link which by the way she has no capacity to understand
and suffers great distress not being able to touch us shows a lack of understanding in my mother's condition.
The care staff themselves are lovely and show mum a lot of care.
It often takes more than 5 phone calls to various extensions to get anyone to answer in order as an essential carer to book an appointment.