Hilltop Court

Dodge Hill, Heaton Norris, Stockport SK4 1RD

Hilltop Court has been completely refurbished to provide a very comfortable and homely environment for those who are living with dementia. The Home has three lounges, a large well equipped conservatory, two dining rooms and access to large peaceful landscaped gardens.

The team is trained to deliver first class care to those requiring both residential and nursing dementia care, attending to all personal needs whilst maintaining complete respect and dignity.

The environment is specially designed to benefit residents, with activity stations, therapy dolls, memory boxes and specially designed books for reminiscence. Activities specific to each individual are essential to enable residents to get the most out of each and every day, and activities coordinators design programmes around individual needs.

The home has a beautifully designed neighbourhood for ladies and a separate, wonderful specialist Unit for Gentlemen, enabling them to provide a safe, secure and very comfortable environment.

Harbour Healthcare have just been awarded the 'Gold Standard Framework' for excellence in care. Please see their website for further details.

Group: Harbour Healthcare Ltd

Person in charge: Caroline Pressick (Home Manager)

Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 50

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors may visit at anytime.

Parking:

The home has a large, free car park.

Latest Care Quality Commission* Report on Hilltop Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Hilltop Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Hilltop Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.585 for Hilltop Court is calculated as follows: ( (320 Excellents x 5) + (167 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 508 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hilltop Court is based on 26 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 26 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Hilltop Court has a Review Score of 9.6 (9.585) from 43 Reviews


Average Ratings

  • Excellent
    28
  • Good
    15
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hilltop Court?

  • Extremely LIKELY
    35
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hilltop Court

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    6
  • Son-in-law of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • more

My sister has been in Hilltop Court for several months now. Although she can't tell us she's happy because of her condition, she seems settled there.

She's had a couple of falls since she's been there but was well cared for in and out of the hospital.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   3.9 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 24 May 2018:

Thank you very much for your review. You capture well the reality of caring for our residents who suffer the impact of dementia on their lives. Everyone in the home works so hard to ensure that all are safe and settled and a measure of happiness is not always apparent, that's where we rely so much on our families to tell us about our residents' life histories so that we can revisit their life's happy memories. Thanks for your support. Kind regards.

My sister has been at Hilltop Court for several years and appears happy and settled there. The staff appear friendly, helpful and supportive both to the residents and their relatives and my sister gets lots of attention from all the staff and lots of visitors.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   3.9 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 24 May 2018:

Thank you for taking the time and trouble to review Hilltop Court. Kind regards.

Staff are really good with my Sister who has dementia. Ensuring she is always well dressed and looked after. I visit her on different days and times. They treat her with respect.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 14 May 2018:

Thank you for taking the time and trouble to review Hilltop Court, it is much appreciated. Kind regards.

Hilltop Court is a well-run care home. The staff are brilliant, meals are excellent and the care of all the residents is really wonderful.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 01 May 2018:

Thank you very much for your positive feedback regarding the staff and meals at Hilltop Court. We very much appreciate your feedback.

Kind regards

We are very pleased how Hilltop Court staff look after my mother with such care and compassion. She is very happy and contented within herself. As two of her siblings, including myself, live abroad, it is important to know that mum is cared for sympathetically and treated with dignity.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.5 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 23 Apr 2018:

Thank you for your kind words, your review is much appreciated. Kind Regards

Excellent parking facilities. Good security. Lovely care staff. Good could be better. Communication with the family members re hospital visits etc a bit lacking.

How likely would you be to recommend Hilltop Court? Likely

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Average Rating:   3.9 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 23 Apr 2018:

Many thanks for your review and the points you raise, which have been noted. However, thank you for recognising the care team, they do such a great job for our residents. Kind regards

Great care given to my father so happy with the staff on the male floor nothing is too much trouble. Well looked after.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 04 Apr 2018:

Thank you for your review, so glad that you are happy with the care delivered by the team at Hilltop Court, everyone works so hard to achieve the high standard of care given to residents at this home. Kind regards.

My mother has lived at Hilltop Court for nearly six months, initially, she found it difficult to settle due to her lack of liberty. The staff were very patient with her despite her aggressive nature at times. Fortunately, she has now settled as well as she is likely to and her level of care has been excellent. The manageresses, administrator, nurse and all the carers have been excellent with the family.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.3 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 04 Apr 2018:

Settling in to a new home is so difficult for all of us and the care team understand and support those who need that little bit of extra help in the early days or months living in a new home environment. Thank goodness all appears to be well now. Also, many thanks for recognising the whole team with your kind comments. Kind regards.

The staff treat my mother with dignity at all times. My mother is well cared for. Food is to a high standard. All the staff at Hilltop Court are lovely always welcoming and always have time to speak to relatives nothing is too much trouble. Top marks to all of them.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.4 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 20 Mar 2018:

Thank you for your 'Top Marks' they are much appreciated! Kind regards.

Everybody involved with the running and caring for my mother-in-law is excellent at what they do. The care they all provide is delivered with dignity and love at all times. It's hard leaving loved ones after visits, but we can leave in the safe knowledge that our relative is safe and well looked after.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 20 Mar 2018:

Thank you very much for taking the time to review Hilltop Court and your kind words. The team work very hard to care for residents and for this to be recognised will give them a real boost! Kind regards.

When we visit her she always appears happy. Normally, in a world of her own - after she is very talkative and singing. Her room is clean and well fitted out. She too is always clean and well fitted out. A little more varied diet would be nice eg some pasta dishes, but she generally eats well. The staff are kind and spend time trying to stimulate her.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   3.9 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 02 Mar 2018:

Thank you very much for taking the time to review our home and the comments you make are welcome. Kind regards.

My mum is contented and is really well looked after. She is clean and the staff treat her with dignity. The home can cater for all her needs and wishes. The staff are very good with her and so kind and loving. The only thing I could wish for her is the food to be more inspiring. It's a bit bland and plain.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.3 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 02 Mar 2018:

Thanks so much for reviewing Hilltop Court, all of your comments are welcome. We will certainly be reviewing the menu, in light of your remarks, and would welcome your suggestions as to ideas for any changes. The team at the home are very caring, as you say, and they ensure that as many residents wishes as possible are actioned. Well done to them. Kind regards.

I visited my step sister in the home for the first time this month as she was not able to visit me any more. I found the staff to be friendly and smiling to both residents and visitors. There were 5 of us visiting to celebrate her birthday, and I was pleasantly surprised when we were given a private space for lunch, with a table of food laid out for us. We had a most enjoyable visit, and I feel happier knowing that she is in such a happy caring and pleasant environment. The staff went out of their way to make us feel welcome.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 22 Feb 2018:

Thank you very much for your review. I'm so glad that you had a great visit to the Court, birthdays are very important celebrations and the team always go 'above and beyond' to ensure that these days are marked in the way that our residents and families wish. The team at the home work so hard to ensure that their residents are happy and content and feedback such as yours does much to give them a well earned 'pat on the back'. Kind regards

The care home is very secure. Father-in-law is very well looked after also clean and dressed properly. Staff are very polite on the male floor.

How likely would you be to recommend Hilltop Court? Likely

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Average Rating:   4.3 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 09 Feb 2018:

Thank you for taking the trouble to review Hilltop Court. Your comments are much appreciated. Kind Regards

A truly loving and caring home. My first impressions of Hilltop were that it was a welcoming and friendly place, and my opinion on this hasn’t changed. The staff are brilliant with the residents and make it as homely as possible. The care and attention that my dad receives is first class and his wellbeing is paramount.
The care and diligence displayed by staff here is exemplary.
I would highly recommend Hilltop Court.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 24 Jan 2018:

Thanks so much for this wonderful review. Your compliments about the home are well deserved and I am sure that the Home Manager and the staff are very pleased to accept them, however, they will think that their standard of care is as it should be in all homes. This team really works for the good of their residents, every day, getting to know them more and more to be certain that the care that is delivered is truly person-centred. Kind regards

Since my husband moved into Hilltop Court we have been very pleased with the care that he has received there. The staff are always pleased to see us and are very helpful. The residents are really well looked after - being frequently given baths and shaves. There are activities provided to stimulate the residents and they are looked after with dignity. Nothing is too much trouble and the manager oversees everything and is very approachable.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 22 Jan 2018:

Thank you very much for the glowing recommendation for Hilltop Court care and services. The team are dedicated to ensuring that residents are well cared for and really appreciate the support of families and friends. Kind regards

I was a bit dubious before my husband took up residence but we had waited 4 months for a place.
However, he settled in very quickly and has been expertly looked after.
The staff are very considerate and treat their charges with dignity.
I would recommend this care home to all in need of one.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 22 Jan 2018:

Thank you for writing a review. I am so pleased that the care and kindness of the care team has dispersed your understandable trepidation around the decision to move your husband to care, the Home Manager and her team try so hard to settle new residents quickly and with complete understanding. Thank you so much for your recommendation of this home to anyone searching for care. Kind regards

Pleased with overall attention.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.8 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 21 Dec 2017:

Thank you very much for taking the trouble to review Hilltop Court. Your feedback is valuable to others and it is appreciated. kind regards.

Staff are very caring and make users and relations welcome.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.6 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 29 Nov 2017:

Thank you for taking the time and trouble to review Hilltop Court care and services. I read your score with interest and would urge you to share your thoughts as to how the home might be improved to the Home Manager. Alternatively, get involved with the relatives meetings and groups because it might be that you could get involved with many initiatives in the home connected to the areas of the service you have commented on. We look forward to seeing you. Kind regards

Very pleased with the treatment. Staff are very friendly and caring. Rooms and corridors are kept clean and tidy. Food seems very nice and there is a good selection.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   3.8 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 08 Dec 2017:

Thank you very much for taking the time to send a review about Hilltop Court. Your positive comments will do much to encourage others to consider this home as a new home for their loved one. Kind regards

They looked after my mum so well. They are very caring, always there for the residents' care. I would recommend to anyone.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 01 Nov 2017:

Many thanks for taking the trouble to review our home. Your positive comments will do much to reassure those who are searching for care for their loved one. Kind regards

My Mom seems happy and well cared for. The staff are supportive and caring.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.3 out of 5

We were able to sit in the dining room and were given tea and cakes. The members of staff were friendly.

How likely would you be to recommend Hilltop Court? Likely

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Average Rating:   4.1 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 25 Jul 2017:

Thank you for taking the time and trouble to review our Hilltop Court. The home team do all they can to welcome visitors to this busy home. All efforts are made to ensure that visitors' comments are noted and the team will review your comments to ensure that the highest of standards are met in all areas. If you have any concerns about any aspect of the home you are welcome to discuss them with the Home Manager or Deputy at any time, their door is always open. Kind Regards.

Very clean and friendly, fantastic care.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 25 Jul 2017:

Thank you very much for such a positive review of Hilltop Court. I am sure that the team will be much encouraged by your comments. Kind Regards.

Happy staff, always welcoming and nothing is too much trouble. The home environment is not too clinical but has a holistic care approach. Organised activities and trips out on the bus. Open and honest environment, manager and management are very approachable with regular relative meetings. Professional approach from all the staff, obviously good training and NVQ standard trained. Well attended gardens, sitting areas and residents do actually sit out.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 31 Jul 2017:

Thank you very much for such a comprehensive review. It gives us reassurance that visitors notice the efforts which the home team make to ensure that excellent care is delivered and our standards of management are well maintained. Thank you for taking the time to review Hilltop Court.

Since I have been visiting my family they have been very welcoming. My relative always looks clean and tidy. He is also settled there and very happy.
He and the staff get on very well. The home looks nice when they have birthdays and concerts and the staff join in and interact with the residents.
They have a nice garden where they can come and sit safely and join in any of the games.
All in all the home is very good and I am glad we picked this one.

How likely would you be to recommend Hilltop Court? Likely

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Average Rating:   4.6 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 31 May 2017:

Many thanks for taking the time to review Hilltop Court. The team will be so pleased with such positive feedback. Kind Regards.

After a change of home manager, the service has improved tremendously. No problem is too small.
Excellent communication. Mum has been there over 2 years and is that settled she thinks she is in a hotel in the Lakes! Just no bar!
Care staff are always kind and courteous.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.6 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 10 May 2017:

Thanks do much for a great review. So glad to hear that your Mum is so settled and that the 'hotel' gives such great service! Kind Regards

Excellent, caring and helpful. Pleasant staff who treat patients as individuals.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 10 May 2017:

Your review just about sums up everything we would wish someone to know about Hilltop Court. Thank you for your review. Kind Regards

My father has been in Hilltop Court for a few years now.
He is full settled and content in there and the staff are amazing with him. I would have no hesitation in recommending this home or the staff at all, they really care for the residents and go the extra mile.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.7 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 04 May 2017:

Thank you very much for taking the time to review Hilltop Court. It is always good to hear the views of those families who have long standing experience of the home, its facilities and most importantly the standard of care delivery. Your comments will certainly give peace of mind to those who are considering the home for a loved ones care. Kind Regards

Our mother has been a resident at this nursing home for almost 2 years. During that time she has been well looked after, is always clean and tidy in appearance and is treated with respect and dignity.
She has privacy in her own room and the home is purpose built enabling people in wheelchairs easy access to all areas.
The food looks nice and appetising and is well presented. There seem to be activities arranged almost daily where residents are encouraged to join in. The residents seem happy in the main to be in the home.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.2 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 21 Apr 2017:

Thank you for taking the trouble to review the care and services at Hilltop Court. Your feedback is much appreciated. Kind Regards.

The care provided is given by friendly staff.
The rooms are basic.
Management is pleasant and supportive and this is evident in the staff attitude and stability.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.6 out of 5

Alison Foreman, Commercial Director at Hilltop Court responded to this review on 11 Apr 2017:

Thanks for taking the time and trouble to write a review, your feedback is valuable to us.
The home does much to ensure that the care given is of a good standard and our care team is motivated to give that standard of care by the enthusiastic Home Manager.
Kind Regards

After a previous home, Mum was admitted to another care home for 8 months. After careful consideration, they thought Hilltop Court would be best suited to my Mum's needs. We initially had a few settling in problems, but now our Mum is the happiest we have seen her in over 12 months. She is settled and loves the staff. They all seem to have a very good understanding of the needs of the residents that are there.

How likely would you be to recommend Hilltop Court? Likely

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Average Rating:   4 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 23 Jan 2017:

Thank you for taking the time to review the care and services at Hilltop Court. You have perfectly explained how the happiness of a resident is totally dependent on getting to know that resident as an individual. It takes time and understanding and a little 'settling in' but our care teams are now experienced at getting to know our residents well and, if possible, speaking to families about how they can better get to know the newest resident in the home. Thank you once again for taking the time to write a review. Kind Regards

Thrilled at Mum in Law's progress at Hill Top Court, Stockport. 15/10! As an ex-Inspector in the Care sector, I visited numerous homes. At previous care homes she was confined to bed, had bed baths, carers assisted her to eat and drink. She had no interaction with other residents.
Hill Top Court is cosy, immaculately clean, with genuinely friendly staff.
When we ring we are given a detailed explanation of how she is. and she has showers not bed baths!
She is often up, dressed and with other residents (we were told that she wouldn't ever get dressed again!). She is now able to eat sandwiches with very little aid. The Activities Coordinator is engaging her in activities. The staff treat residents and relatives with dignity. I use a wheelchair and they are always happy to help me. Staff and management are lovely, attentive and empathetic.
Her friends made a long trip to visit and were ecstatic to see how contented she is. The hospitality is great!

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.8 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 22 Dec 2016:

Thank you very much for such a positive review of Hilltop Court. Your comments regarding the home and care team are so encouraging and will give them a real 'boost' to hear how they have had such an impact on your mother's quality of life. This is such a 'good news' story and I thank you for recording it for others to see. Kind Regards

Very nice, friendly staff, very clean.

How likely would you be to recommend Hilltop Court? Likely

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Average Rating:   5 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 01 Jul 2016:

Thanks for your great review, I am sure that your positive feedback will assist other families who are searching for care for their loved ones. Kind regards

My experience of Hilltop Court is a good one. I find my wife is treated well with care and dignity. It seems a well run care home.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.3 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 01 Jul 2016:

Many thanks for your review. The Home Manager and her staff work hard to ensure that all residents receive the best of care and it is good to know that you are able to see this is happening. Kind Regards

The staff is very caring and patient with the residents. I am very impressed with the level of care.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 01 Jul 2016:

Thank you very much for your excellent feedback. We are always striving to ensure that our care standards are improving and we are pleased to know that this is noticed by residents and families alike. Kind regards

My wife could not receive anything better in any other home. The boxes ticked are a true reflection. She is looked after and cared for by all the staff at all times.

How likely would you be to recommend Hilltop Court? Neither Unlikely or Likely

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Average Rating:   5 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 21 Jan 2016:

Thank you very much for this wonderful review. Our teams will be really pleased to know that you are more than satisfied with the care your wife receives. It is really nice to know that they are appreciated. Kind regards

Staff friendly, helpful and supportive. Care excellent and tailored to needs. Plenty of activities to aid stimulation.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   4.8 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 11 Jan 2016:

Many thanks for your review and we thank you for your kind comments. We are always looking to improve our service to residents and I urge you to continue to give us feedback so that our standards can continue to rise. Thanks again Kind Regards.

This care home is excellent in every way.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 22 Dec 2015:

Wow! a wonderful review, thank you very much. Our team at Hilltop Court try so hard to make living at the home safe and enjoyable and of course we want our families and relatives to enjoy 'peace of mind' that their loved ones are well cared for, so we very much appreciate positive feedback as this continues to encourage everyone to sustain the high standard of care and services. Kind Regards

The carers are hard working, caring, friendly people. They care for my mums every need, nothing is too much trouble. The staff make us as a family feel welcome and answer any questions we ask. Which sometimes can be upsetting to us but we are treated with respect and answer us with respect. My mums needs are always 1st and she is treated with dignity and respect and sense of humour. The nursing home is clean and well maintained. The food is always nicely presented and cooked to a good standard. We are kept informed about mums medication and care. All the staff are friendly, helpful and nothing is too much trouble.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

I find Hilltop Court a superb place for my wife. The staff are great and nothing is too much trouble. The food is good, very well managed at meal times. The Hilltop Court is very well cleaned.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

I find the home is excellent, well maintained, very good facilities, absolutely brilliant staff and that my mum is getting the best care ever and I am very pleased with that.

How likely would you be to recommend Hilltop Court? Extremely Likely

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Average Rating:   5 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 13 Oct 2015:

Many thanks for this wonderful review, your kind comments are much appreciated. kind regards

My husband has just completed his second month and has settled in very well. He is quite happy and relaxed which is comforting for me to know. I looked after him single handed for 5 years since his Alzheimer's diagnosis and my head tells me this is right for us both but my heart wants him home. We have been married over 54 years but I can now have 'quality' time with him rather than the struggle it had become. The staff are wonderful and it feels like one big family where even I am included.

How likely would you be to recommend Hilltop Court? Likely

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Average Rating:   4.3 out of 5

Alison Foreman, Business Development Manager at Hilltop Court responded to this review on 17 Sep 2015:

Many thanks for your review. We very much appreciate you taking the time and trouble to give your honest feedback. Kind Regards

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